Logging on process took 1,5 hours too long
Don H
Customer Reviews for South Venice Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The app is ridiculous, After an hour on the phone, the rep was able to get me on the way/.
Michael FEasy as pie!
Amira RAll good.. no problems
Richard HThe windshield is filthy.
Pamela GDo not ask for further contacts, contract lease agreements or a passport when you're checking in somewhere. That frustrated and took 10 minutes longer to complete and it was no reason for it.
Katie SThe phone app for self-checkout is really awkward. It took several tries to get it to work. This aspect of the overall rental experience was definitely negative. The truck was fine and the quote was accurate. I did report a service issue on the truck in the app.
Dwight SNo improvement needed. You guys are terrific every time.
JAMES HOnly if the person is not as sensitive as I am because I couldn't stand the sent of different oilie chemicals at the auto shop. But overall it is ok
Yanique EGreat service
Tywarren LQuick and easy. Everything went great
James VBetter communication back to consumer about availability once you book on line.
Rich BCan't think of any thing more.
Richard RMore user friendly online purchase
bruce fEverything was great no need for improvement.
QUENTIN MIssues with the system and I didn't know where to return it. Felt rushed with the process
LUIS JThis location was where uhaul customer service told me to drop off the uhaul because the north port facility was closed after we had to drive 20 min across town to another storage location because they didn't have the storage we reserved online. I tried to use the mobile return when I returned it; the website couldn't find the location, so I called customer service and spent 40 min on hold to return the truck.
TIA DTruck was in good shape. Experienced no issues. Location was friendly and professional. Rental process was quick and easy.
John EThe truck ran well and was swept out. However, there were three warning indicators showing: an amber trailer (indicating trailer attached, which was not); an amber horseshoe (indicating check brakes? could be serious); a warning that tyre pressure was low in one tyre (this appears to be a sensor error). However, having these alight for all but very local use is not a good idea, and not up to Uhaul standard that I have experienced in the past.
Graham CThe guy that waited on me was abit full of himself. He said they have no place to leave your car when you rent the truck, had to park down the street when there was plenty of places to park in his lot. He was just an ASS. I took the truck based on him telling me it was ok. The truck was not ok, the air condition did not work. I think he knew this as when I told him the ac did not work when I brought the truck back, he kinda laughed under his breath. This guy could not have cared any less and made it very clear that he was put out by being bothered to even have to rent me the truck. I dont think I will go back to the place as long as the guy that waited on me works there.
Joseph BNot a thing. It was so simple and easy. No hassle at all. The gentleman was very friendly and polite I would highly recommend
Sandra FAll went very smooth!! Thanks for your great service!!!
Joseph AThe parking lot was a mess with very little access to the truck. The truck was a mess. I was charged for moving pads that were not in the truck. The lock box lock is rusted, so you can barely open it and it's under a leaky air conditioner. Just terrible process and customer service .
Michael JJohn is very accommodating and very friendly. Highly recommend his store.
Scott DWill use them again
Michael MYour 24/7 pickup instructions need to be laid out better. Otherwise it was easy to fo.
Keith BStill LOVE U-HAUL
Gregory JCab smelled
Steven MNow that I understand the process of renting all within the context of the app, it is easy. It took me a minute to get the lock open to get the key, but after that, everything was smooth.
Amira RClose to home, worked out great, but drove by three other drop off locations to get there
Mike SThis location was a very smooth experience, had everything ready couldn't expect more.
CHARLES GVery friendly and efficient return process.
Gregory KThe combination lock to access the key during pick-up was very difficult to open. We attempted it three times and almost gave up. We turned all the dials multiple times to reset it and it finally worked, luckily.
Kevin TGreat service & the nicest staff
Mark SWhen I called about a fuel charge I received, He gave me a pat answer "Call Customer Service." I had returned the truck a day early and filled it appropriately on the way to the drop off location. It took me 55 minutes on hold with Uhaul and an additional trip to the drop off location, totaling about 2 hours to straighten this out. Then the customer service rep said that I should have verified something. Way to pass the buck for your incompetence. YOU should be paying ME $38,55 for my time to straighten this out. My Uhaul experience was great, except for this. What a sour way to end a customer interaction.
Kevin MEveryone that helped me were great at the job. great experience Thank you
MICHAEL GMy rental transaction went smoothly and I was out the door in no time. I will not hesitate to use this rental truck agency in the future
Regina CVery nice and professional
Anna MWorked with me great because I changed dates.
Laurie BNo masks were worn by staff. The place is small and it felt like a health hazard. Also, I hired a man to help me pack and drive this Uhaul. He owed a balance from a previous thing. I had to pay a stranger's bill to rent a truck for my move because I listed them as an additional driver. No, he could not be removed, no it didn't matter that he is a hired stranger, no Uhaul does not alert you to this when you reserve the service..they deliberately wait until you are picking up. Staff was pleasant and attentive.
Lacher EI would have liked a bit of an explanation of the truck rather than just getting it and going. But I figured it out haha.
Kyle COn trailers it would be helpful to have electric brakes on trailers when hooking up to suvs like a camper
sherry hAll good.
robert kNeed a place to park a car when you rent a truck.
Lyndon YExcellent service à la clientèle.
Eric WI was forced to rent an enclosed trailer because you didn't provide any near me. I would have had to drive over an hour away to the open unit, plus you charged me more than the unit I wanted. I will try other next time...like Jone depot
Gerry WImprove your selection of equipment (i.e. Trucks, hand trucks); Simplify the return procedure.
David bSouth Venice Auto was terrific with my needs, it was u hauls website that goofed everything up. I booked a trailer thru the website to a location close to me. Was told to go to a different location because my location did not have the equipment I required. When I went to pick it up at the location they sent me to they did not have the equipment and I needed to go to a third location to pick it up. Needless to say at that point I was pissed and come to find out the third location was already closed for the day. A phone call was made and surprisingly the gentleman answered and agreed to wait for me. ( South Venice Auto) As far as the equipment itself it was in great condition and performed perfectly for my move.
Daniel LAwesome Customer Service
Michael TNothing to suggest, everything went very well!
Luis RI had to go to another location to pick up my equipment. Agent was terribly unorganized
Jon BThe truck had an infestation of Florida fire ants which I am allergic to and get huge blisters if stung. Didnt realize there were more than a few until after loading the truck and opening it the next day to see ants crawling all over all the stuff inside. Also when tow dolly was connected there was no added information or tips given to a first time user so I had multiple issues with it during my move.
Christina CThe clerk was friendly and helpful. I did have to wait until 9 am, about an half hour, for the uhaul computer to come on. The first hour and the last hour was for the auto repair customers I was told. But there was no customers in the office at the time. Seems like the clerk should have access the the computer when they open.
Rance KExcellent service at rental pickup. Could not have been better
Andrew MInterior of cab was filthy, representative seemed uninterested when I informed him of this.
Tom H