Customer Reviews for Southeast Storage Wetumpka North
(Concessionnaire U-Haul dans le voisinage)

309 évaluations

8416 US Hwy 231   Wetumpka, AL 36092

(334) 514-4840

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(334) 514-4840

8416 US Hwy 231
Wetumpka, AL 36092

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner T. 
Évaluation :
5

The truck was pulling to the right a lot need an alignment overall it was a safe ride moving will choose this company again

ELIZABETH T. 
Évaluation :
1

Guy never checked my equipment back in. Told me to drop it off and he would send a text. Two days later after no text, I called and the lady helped. She was great. Original guy was too busy eating his lunch to care about assisting or doing his job

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS E. 
Évaluation :
5

Lower price

GARRY W. 
Évaluation :
5

Siri friendly staff and helpful

Sherri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
5

Attendant was friendly and very helpful.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

All is good

randy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meaghan C. 
Évaluation :
5

Was easy to rent and also return. The truck was in great condition no problems. Would rent from there again.

Chris P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Shannon was wonderful in getting me a truck when and where I needed it. She got me through the registration process quickly and I was on my way! She was also very friendly and helpful. I would recommend this location to anyone.

Angela J. 
Évaluation :
5

Easy pick up online/

Samantha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD S. 
Évaluation :
3

I received a text message at 4:00 p.m., the evening prior to the move advising that I was to pick up the truck at a different location that what was confirmed originally. First, it was a good thing I happen to look at my text befor driving to the wrong location. Also, this location was 20 miles away from the location I requested, and confirmed by U-Haul (a 40 miles round trip). This caused a great deal of unneccessary strees and at 0,99 cents per mile it would have added 40 $additional dollars to my rental. By calling U-haul I was able to get the location corrected but it took time, adding frustration to the move, and all of it could have been been avoided. Also, I was charged a "14 $SafeMove" charge for insurance that I did not request. I have ample of coverage and did not need this additional fee. I have requested a refund and conformation if the refund. Poor conformation and communication on U-Haul's part. Je

carla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
5

All went perfect. Excellent customer service!

BRENT K. 
Évaluation :
5

Had trouble trying to check the vehicle in after hours, tried on two different phones but was unable to complete that but everything else was fine

Heather W. 
Évaluation :
5

Shannon was so helpfull during this first time rental of a u-Haul truck she explained everything to us, no surprise charges or fees. The equipment was clean and mechanically great. I highly recommend this branch of u-haul (Southeast Storage Wetumpka) 8416 Hwy 231

Deborah B. 
Évaluation :
5

Easy checkout and turn in- I will definitely recommend to friends

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamar R. 
Évaluation :
4

I contacted the location a few days prior to needing a truck. I asked for the smaller truck but was told the only one available was a 24 footer. We arrived. There were two 24 foot trucks and two of the smaller box trucks. I asked about the two smaller trucks and was told they were rented. When I arrived later that afternoon, both smaller trucks were still sitting in the same place. Of the two 24 foot trucks, we were given the older truck. The truck operated fine, but the a/c would only work intermittently. We were glad to have the truck to move our daughter into her new apartment, but it would have been much nicer if we were permitted to have a smaller truck and nicer if we would have been given the newer 24 footer. All in all, the staff was very nice and helpful. The truck was clean and was certainly functional. We would recommend them and would use them again.

Ben L. 
Évaluation :
5

The air conditioner in the trunk was broken and it is the middle of the summer. I ended up with a terrible migraine from being overly hot. I don't know if I will ever use uhaul again because of this.

JASON S. 
Évaluation :
2

Steering wheel had almost an inch of play in it. Made it hard to keep on the road, brakes were subpar and I had to stand on the pedal to get it stopped.

Kelly R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kari R. 
Évaluation :
4

It would be nice to have return instructions posted by the key lockbox. This location closes at 1:00pm on Saturdays. Took me a minute to find return instructions on my smart phone.

Sharon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cheryle I. 
Évaluation :
5

The equipment and service at the location were great. My only complaint is your website says I get to pick both pick-up and drop off locations. I made my reservation weeks in advance to pick up from a site just down the street, but the day before I'm notified my pick-up location has changed. I now had to pick the truck up from some location north of the city, and the auto trailer from a location 50 miles south of the city. Suddenly three hours of driving are added to a day I scheduled for loading. Huge inconvenience. More heads up for planning purposes would be great.

kurt S. 
Évaluation :
1

I was charged a twenty dollar fee for dripping off after hours and a little under three dollars for going over in miles. We went straight from one place to the next. They should have given miles for dropoff as well. The worst thing was we rented for two nights and was charged for dropping it off after hours. We picked up Thirsday morning and dropped off the same day 3 minutes after they closed. Ridiculous!

Jeana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

No improvement needed

CURTIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Drop off location was super easy to find and key drop off box was prominently displayed. We droppes the truck off a day early and Uhaul did not refund any of our money. Even though the pick up and drop off locations were great I will not use Uhaul again nor will I recommend them to anyone else!!!! Locations recieve a 10, Uhaul gets a 0!!!

Pam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deb M. 
Évaluation :
3

Website, no mention of local use vs one way as has been in the past, wasted time stuck in one way when I tried to fill out destination. Overall, took way too long to fill out on line.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

The time that we are living in right now with this virus and I know it's got to be emailed but it was very confusing to this old lady that doesn't know that much about emailing computers xcetera

Pamela O. 
Évaluation :
2

The ordered equipment was not on the truck. The pickup process was not explained thoroughly prior to pick up and took much longer than expected. The return process was not thoroughly explained either.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia W. 
Évaluation :
3

Staff were very cordial and professional but the trailer roof leaked! The trailer should have been checked upon turn-in to prevent the rental of an inferior product. Everything else about the pick-up was fine.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy H. 
Évaluation :
5

The return procedure is too time consuming and unreasonable especially if you do not have a smart phone

Andre N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W. 
Évaluation :
5

Great service and made rental very easy.

STEVEN R. 
Évaluation :
2

1 location was closed, 1 location said they could not allow me to drop off, and one location finally allowed me to drop.

William A. 
Évaluation :
3

.. Thank you!

kevin D. 
Évaluation :
4

Be sure all the lights work.

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Love the customer service!!!

Tony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn G. 
Évaluation :
5

Nothing at this time. This is the fourth or fifth year I have reserved an enclosed trailer at this location and I will continue as they are easy to work with.

Arlon E. 
Évaluation :
5

Very friendly and helpful staff. They both went above and beyond helping me.

Shonda K. 
Évaluation :
5

The trailer shimmied the entire trip and shook our entire truck. The trailer was clean and the staff was really friendly and helpful, though.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R. 
Évaluation :
5

USED THE SIGN IN WITH PHONE OPTION AND IT WAS MUCH EASIER. LOCATION WAS GREAT AND CLERK WAS VERY HELPFUL. WILL DEFINETLY USE AGAIN

Jeromy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia T. 
Évaluation :
5

Drop off was very easy after hours, and called them in Wetumpka, and they made sure we were checked in. Very friendly on phone!

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Drop off location was good. I do not recommend U Haul because of problems with the reservation and problems on the road.

MARK K. 
Évaluation :
5

Quick & easy! Very professional!

Rebecca P. 
Évaluation :
4

Did not have rental equipment available such as dolly and furniture dolly rental

Tonisha S. 
Évaluation :
5

JUST HAD A TON OF RED ANTS IN BED OF TRAILER DUE TO TRAILER BEING PARKED WITH THE BACK-END ON THE GRASS. NO BIGGIE NOTHING THAT A BROOM SWEEP WOULDN'T GET RID OF, I WOULD STILL RENT FROM THEM AGAIN, SHANNON WAS SUPER HELPFUL AND WONDERFUL TO WORK WITH.

Jeannine N. 
Évaluation :
5

I have reserved from this location many times. Always excellent service, even if I had to go to another location nearby to pick up the exact equipment I needed.

Charles W. 
Évaluation :
5

Insure your system is free of bugs. Could not use current system to rent me a vehicle hauler. It took 50 minutes for me to get processed.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanna P. 
Évaluation :
5

Fast and honest straightforward customer service. I would recommend anyone in the Elmore County area to visit this location for your next moving trip.

Alfonza W. 
Évaluation :
5

I will definitely use Sourheast Storage Wetumpka North again!! They were top notch in everything they did !!

Stacey H. 
Évaluation :
5

Cash deposits are logged into computer when the rental is done at pick up location. Therefore, the cash deposits should be made available to the customer at the drop off location vs mailing a check to the customer. For that UHaul failed me as a customer.

james H. 
Évaluation :
5

Great experience with the staff and the equipment was top notch

K Casey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

i HAVE USED THIS LOCATION SEVERAL TIMES AND THEY ARE ALWAYS GREAT.

john R. 
Évaluation :
1

I was given the wrong truck in Wetumpka & I cannot get a final bill until Monday because the truck I was supposed to get is still checked out.

Sidney H. 
Évaluation :
5

The staff was very pleasant to work with

Bridget S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY KATE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

all good

Roger P. 
Évaluation :
5

Very nice and they help customer

Yamin M. 
Évaluation :
5

Perfect!

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page