Customer Reviews for Southeast Storage Wetumpka North

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southeast Storage Wetumpka North

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Pamela O.
Rating:

The time that we are living in right now with this virus and I know it's got to be emailed but it was very confusing to this old lady that doesn't know that much about emailing computers xcetera

James S.
Rating:

The ordered equipment was not on the truck. The pickup process was not explained thoroughly prior to pick up and took much longer than expected. The return process was not thoroughly explained either.

Asia W.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

Staff were very cordial and professional but the trailer roof leaked! The trailer should have been checked upon turn-in to prevent the rental of an inferior product. Everything else about the pick-up was fine.

kathy H.
Rating:

Customer did not leave a comment.

Andre N.
Rating:

The return procedure is too time consuming and unreasonable especially if you do not have a smart phone

STEVEN R.
Rating:

Customer did not leave a comment.

Carol W.
Rating:

Customer did not leave a comment.

STEVEN R.
Rating:

Great service and made rental very easy.

William A.
Rating:

1 location was closed, 1 location said they could not allow me to drop off, and one location finally allowed me to drop.

kevin D.
Rating:

.. Thank you!

Carol C.
Rating:

Be sure all the lights work.

Matthew Z.
Rating:

Customer did not leave a comment.

James R.
Rating:

Customer did not leave a comment.

Tony A.
Rating:

Love the customer service!!!

Shawn G.
Rating:

Customer did not leave a comment.

Arlon E.
Rating:

Nothing at this time. This is the fourth or fifth year I have reserved an enclosed trailer at this location and I will continue as they are easy to work with.

Shonda K.
Rating:

Very friendly and helpful staff. They both went above and beyond helping me.

William M.
Rating:

The trailer shimmied the entire trip and shook our entire truck. The trailer was clean and the staff was really friendly and helpful, though.

Danielle R.
Rating:

Customer did not leave a comment.

Jeromy D.
Rating:

USED THE SIGN IN WITH PHONE OPTION AND IT WAS MUCH EASIER. LOCATION WAS GREAT AND CLERK WAS VERY HELPFUL. WILL DEFINETLY USE AGAIN

Valencia T.
Rating:

Customer did not leave a comment.

Robert R.
Rating:

Drop off was very easy after hours, and called them in Wetumpka, and they made sure we were checked in. Very friendly on phone!

Adam B.
Rating:

Customer did not leave a comment.

Gregory C.
Rating:

Customer did not leave a comment.

MARK K.
Rating:

Drop off location was good. I do not recommend U Haul because of problems with the reservation and problems on the road.

Rebecca P.
Rating:

Quick & easy! Very professional!

Tonisha S.
Rating:

Did not have rental equipment available such as dolly and furniture dolly rental

Jeannine N.
Rating:

JUST HAD A TON OF RED ANTS IN BED OF TRAILER DUE TO TRAILER BEING PARKED WITH THE BACK-END ON THE GRASS. NO BIGGIE NOTHING THAT A BROOM SWEEP WOULDN'T GET RID OF, I WOULD STILL RENT FROM THEM AGAIN, SHANNON WAS SUPER HELPFUL AND WONDERFUL TO WORK WITH.

Charles W.
Rating:

I have reserved from this location many times. Always excellent service, even if I had to go to another location nearby to pick up the exact equipment I needed.

JAMES B.
Rating:

Insure your system is free of bugs. Could not use current system to rent me a vehicle hauler. It took 50 minutes for me to get processed.

Jeanna P.
Rating:

Customer did not leave a comment.

Alfonza W.
Rating:

Fast and honest straightforward customer service. I would recommend anyone in the Elmore County area to visit this location for your next moving trip.

Stacey H.
Rating:

I will definitely use Sourheast Storage Wetumpka North again!! They were top notch in everything they did !!

james H.
Rating:

Cash deposits are logged into computer when the rental is done at pick up location. Therefore, the cash deposits should be made available to the customer at the drop off location vs mailing a check to the customer. For that UHaul failed me as a customer.

K Casey S.
Rating:

Great experience with the staff and the equipment was top notch

Dana T.
Rating:

Customer did not leave a comment.

Stephen G.
Rating:

Customer did not leave a comment.

john R.
Rating:

i HAVE USED THIS LOCATION SEVERAL TIMES AND THEY ARE ALWAYS GREAT.

Sidney H.
Rating:

I was given the wrong truck in Wetumpka & I cannot get a final bill until Monday because the truck I was supposed to get is still checked out.

Bridget S.
Rating:

The staff was very pleasant to work with

William M H.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

Customer did not leave a comment.

MARY KATE H.
Rating:

Customer did not leave a comment.

Timothy B.
Rating:

Customer did not leave a comment.

Roger P.
Rating:

all good

Yamin M.
Rating:

Very nice and they help customer

John H.
Rating:

Perfect!

Latisha G.
Rating:

Customer did not leave a comment.

Mark P.
Rating:

Customer did not leave a comment.

Pamela L.
Rating:

Customer did not leave a comment.

Rob W.
Rating:

The rental agent was extremely helpful. I pointed out the maintenance issues with the returned rental. She took notes and said that she would set up the repairs before it would be rented again.

jim S.
Rating:

Customer did not leave a comment.

Anthony X.
Rating:

Stop using your text app for DL,it took over 15 minutes to get text...then got 3 in a row.

LUTHER F.
Rating:

Customer did not leave a comment.

Sheila B.
Rating:

Customer did not leave a comment.

Edward R.
Rating:

Customer did not leave a comment.

Pamela Y.
Rating:

Customer did not leave a comment.

Chandra G.
Rating:

Customer did not leave a comment.

shantel G.
Rating:

Customer did not leave a comment.

Andrew W.
Rating:

David was excellent!

Mystery D.
Rating:

Make sure the vehicle has all working parts and that the cab of the truck is sealed to keep out bad weather.

TY D.
Rating:

Customer did not leave a comment.

Donald T.
Rating:

I was charged 50 for using the uhaul for 20 mins due to the original truck being out of commission. I am livid about this and the rep at this location told me she had nothing to do with it

Chasity T.
Rating:

Customer did not leave a comment.

craig E.
Rating:

I was surprised at the total amount after the trailer was returned. I would encourage the attendant to give customers an idea of what the total amount could be if an estimated return date and time is given to minimize surprises. I also did not receive a paper contract when I picked up the trailer, and therefore I had to write the contract number (as shown on the email confirmation), name and return date on a blank piece of paper and drop it in the after hours box when I returned the trailer.

James G.
Rating:

When I made the reservation, I was not aware that there was a firm mileage limit on the rental. When I asked about the mileage when I paid for the rental, I was told that the mileage was an estimate based on ten percent more than the distance between the pick-up and drop-off locations. Had I been asked if I had a second pick-up location, which I did, I would have provided the additional mileage. I was not informed at any time of any additional mileage charge and was quite surprised when I was told there would be a $28.70 charge for "excess mileage." Because I was not informed of the possibility of such a charge, I request a refund of that amount. Again, had I known of this policy, a Budget truck would have been a better value, and I would have selected their equipment to rent. Although U-Haul's equipment was very good and the service I received from your representatives was quite good, these hidden charges are unacceptable. Thank you very much.

Teresa P.
Rating:

Customer did not leave a comment.

Steve M.
Rating:

Great customer service at this location.

Ray M.
Rating:

This location is always nice, friendly and very helpful

Adantai D.
Rating:

Customer did not leave a comment.

Gregory H.
Rating:

Customer did not leave a comment.

Lonnie W.
Rating:

Customer did not leave a comment.

James B.
Rating:

Nothing. ..

Rating:

Fast and friendly service !! Thanks !!!

Ronald P.
Rating:

Excellent U-Haul facility. Might be the best I’ve ever experienced.

Richard W.
Rating:

Everything was handled professionally.

Beverly A.
Rating:

Customer did not leave a comment.

Leanne C.
Rating:

Customer did not leave a comment.

Beverly A.
Rating:

Customer did not leave a comment.

Faye G.
Rating:

Customer did not leave a comment.

Sylvester J.
Rating:

Customer did not leave a comment.

Andres P.
Rating:

Customer did not leave a comment.

Douglas B.
Rating:

Customer did not leave a comment.

Allison A.
Rating:

Customer did not leave a comment.

Alan C.
Rating:

Customer did not leave a comment.

Laine V.
Rating:

exceptional service! When we arrived we had reserved the wrong trunk because we needed to be able to return it in the city we were moving to. The manager quickly corrected the mishap for us and had us on our way in minutes. She also had an incredible personality and kept us laughing. We will do business here again because of her.

LANE Y.
Rating:

Customer did not leave a comment.

Michael N.
Rating:

Trailer latch broke in transit. Upon further inspection the latch was improperly repaired at some point in the past and should have been taken out of service for repair until the latch could be fixed.

Cynthia B.
Rating:

Have the agent actually try to contact the customer before filing a claim against them. And not always assuming what they think they know or see is correct. Damage was existing on the truck, it was not noted by the pickup place and they voided the insurance I paid for and then charged me almost $800. The previous customer's rental packet was still in the truck. Which is a clear indicator that NO ONE even checked the interior before I picked it up. Both locations are HORRIBLE and even after being a loyal UHAUL customer for decades, I will never rent another one of their trucks. Nor will anyone in my family.. And I will share my negative experience with everyone I know so hopefully they can choose another company to rent from as well. I

Kenneth G.
Rating:

Customer did not leave a comment.

jeremy M.
Rating:

Customer did not leave a comment.

Leslie P.
Rating:

Customer did not leave a comment.

sharon F.
Rating:

Customer did not leave a comment.

sharon F.
Rating:

Customer did not leave a comment.

karen K.
Rating:

Great reception

Candace G.
Rating:

Customer did not leave a comment.

James R.
Rating:

Customer did not leave a comment.

Larry D.
Rating:

I can’t think of a thing

No reviews have been submitted for this location.

Back
To Top