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john ramaswamy
Customer Reviews for Southside Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No problems at all, everything was working well and very friendly service too.
James JoyesThe store was not open on time and we had to wait an hour to be able to pick up our truck. There was no explanation as to why they were late or no apology. The truck was covered in snow.
GREG CLARKI’m actively going to try to avoid U-Haul in the future because it was that bad.
Paul LorenzFor 2 days I could not get ahold of the store they said phone was dead. Then I could not return the truck because the System was down 1 hour later UHaul finally sent me a email saying they received the truck . Very Frustrating to Pick up and Return . NEVER AGAIN .!
cheryle lichtiThe combination lock on the back truck trailer door was hard to open and the inside of the trailer part was very dirty, I had to sweep all the dirty etc from the trailer part before using it! I over spent on my quote, will I be refunded by cheque or how?
Sue ManakDistance charge was 0,89 cents per km and it ended up being 1,43 per km which I’m extremely disappointed in the lack of communication and miss information
Astin ScottDropped it off where we picked up. They couldn't even park it and then took forever to mark it as returned and then tried to take money off our credit card before it was even returned
wendy goldenThe staff at the store was great, made the process very easy and stress free. The truck could use a wipe out, console was dirty. Other than that the truck did the job. I will always use/recommend this location because of the staff that assisted. I placed the reservation online, and declined insurance. However, I was charged for insurance, I would like a refund for that.
candice langdonThey select the right drop off location
Brandon ChambersThe store didn't open till 9 do by the time I git the truck it was 9:30 I has it booked for 4 hours. I was supposed to gave it back by 1 but got there at 1:30
Kenneth GristNo dolly available.
Destinee CarpenterThe person I dealt with initially did not want to print out a copy of the rental agreement. After some discussion, I was provided one. The total cost for the rental was more than I was told when I made my reservation over the phone.
Graham HudsonThis was not my original requested pick up location. This location was 40km from where I needed to be, I was told I would be given additional milage for travel, however, when I returned my vehicle, I was charged for going over milage. There was a lot of confusion and ultimately - I had to pay extra.
Fraser HebertStore owner arrived late to open to a line up - unapologetic & rude. Took almost an hour to get a vehicle we had checked in online for as he repeatedly served convenience store customers! Don't go here!
Clifford DungeyI believe that a great service is being done... thanks!
Glen MarshallWe ordered furniture pads and they did not have any.
Katie SkeggsWhile I would recommend the location... UHAUL itself almost wrecked our entire moving weekend. We were left scrambling after the INITIAL LARGE TRUCK we wanted WITH A RAMP wasn't at the first location we'd book. We ended up having to use a 10FT truck without a ramp or a dolly (that we couldn't pick up for hours after our original required time). Thank you to Spencer at UHAUL scheduling for doing his best to help us. But overall... this was a nightmare.
Steve MarshallWe were 20 min late receiving the UHaul because the store wasn’t open at 8 when it was suppose to be open
Steven COLEThe gas gage was not filled to the amount stated on the paperwork, and the back of the truck was very dirty.
Stephanie FordGot no proof of returning the rental equipment
Daniel DueckExplain how to do the return after hours
Daniel SkulishTruck was really dirty, but it is for moving, so it is what it is. Picking up truck took way too long, but the representative was friendly.
Candice LangdonNice location and friendly staff.
Dapinder SinghSuper friendly staff member that helped us when we were in a pinch for time. We will definitely be back!
ALEISHA GUILDIt was all good. No complaints
Sharon ThorntonI had questions upon drop off and the attendant was helpful and patient with me. Good vibe. Thanks!
Rosalind SteelPassenger side visor is broken and cannot be lowered, made for a very sunny ride home. Be careful when filling with gas, as there appears the safety mechanism to stop the flow kicks in AS the tank is overflowing. Everything else was in working order and it drove well.
jason tuckerWe ordered the uhaul truck and tow Dolly 3 weeks before we needed it from the London location on Clarke road,and when they called the day before our scheduled pickup we were told that we had to pick up dolly in Woodstock which was way out of our way to go there,so we ended up having to go up there to pick up dolly,that’s why we ordered it 3 weeks ahead so everything would be at London location
Carl R. McFaddenI brought the vehicle back a day early had no problems and return was smooth. Merci.
PHILIP DURGA