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Richard F
Customer Reviews for Southtowne Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Drop box was easy to find. The return went smoothly and quickly.
Ametrine RWhat a great team! I have rented many uhauls and. They really went above and beyond. Thank you Southtowne Motors! You saved the day!
Mark B10/10 best people to rent a Uhaul from!
Austin RTook an hour for the pickup request to be completed, thankfully they pushed things back to accommodate, but it ruined some plans that I had afterwards.
Jacob WU-Haul is TOO expensive!
Mark LCould not enter lockbox. Luckily the owner of the dealership was able to unlock it for me
Haley UWhen I went to pick up the uhaul they had someone working there (that had been there for years) who had no idea what he was doing or how to confirm I had an appointment to pick up or even how to look me up. Then the guy never informed uhaul that I picked up the rental and I received a call about it. The rental itself was dirty (leaves inside by the windshield, dirty floor, back of truck was dirty with stickers and plastic utensils on the ground). When I went to return the rental no one was working where I had to return it so I had to go up to the other office where the owner of the building was there and he ignored me for a good 10 mins before just telling me to drop the keys in a box because no one is working around that time.
Brooke S1. I called the rental location on Friday (pick-up scheduled for Saturday) to confirm and never received a return call. After calling a 3rd time, someone (not affiliated with U-haul answered) and had to make a phone call to the U-haul rep to find out if the keys to the truck were in the lock box. 2. I never received a code to open the box the morning of pick up. When I called the 800 # the rep was so rude! She kept telling me that she had "other customers she had to respond to" WHILE I was till on the phone and BEFORE my issue was resolved. 3. I would not do an online order again. While it was easy, there was no human to ask any questions of. I will always go to our local U-Haul that I have worked with before and ask them to locate a truck for me. 4. The truck had debris in the back...papers and rubber glove. The cab could have used a little attention, too.
Paula AMake it more obvious where to park and return the keys when done with the U-Haul.
Noah SI ordered blankets through the U-Haul app but when I got to the location I was informed that they don't inventory blankets. I should have been warned beforehand. There needs to be better collaboration between U-haul central and its locations that allows a vendor to indicate what they jave to rent and what they don't. Otherwise, a good experience
Robert LExcellent service à la clientèle
Ken ALe service a été excellent. They didn't have blankets which I had reserved online, but they said they haven't had them for a while.
Rabia BExcellent Service
Betsy RGreat experience with the trailer and the rental facility. The folks here are friendly and easy to deal with!
charles oThe truck was covered in snow and ice. The ack was open with snow in it. The truck would not start for a long time. The lockbox was very difficult to open because the numbers on the tumbler would not move. It was a very difficult process after using uhal many times and had no issues.
DENNIS PMake sure the equipment is clear of snow (the windshield at a minimum) and has an adequate amount of fuel.
Richard ADropped off the U-haul truck here with absolutely no difficulty.
Jay FFriendly staff, right on target
HENRY THad a reservation for 10 am . Nobody showed up until 10:35
Kenneth LMy receipt was wrong.I ordered 2 furniture dolly, 6 pads and 1 appliance dolly. Only 1 small dolly and 3 pads provided.
Tracy TThe lady was rude it was difficult to do on the phone and thr prices was horrible 19,95 is poor advertising
Shannon BI was very displeased with the service at this location. The building is very run down and difficult to find. This was not my preferred pick up location, so I am very dissatisfied. I will not be renting another uhaul due to thr lack of respect, help, and cooperation I received from each location and the company itself.
Donald KNothing- i met the owner and the staff and found them to be courteous , knowledgeable and professional.
Patrick PI was scheduled two weeks in advance for Cranberry twp pa. I was called the night before that truck is not there and I would need to travel hour and half to Indiana pa . To add to stress the location opens at 10am. Uhaul needs to get there shit together. Bad customer service. This mess up put me behind moving my family by 4 hours. Uhaul sucks but these two locations did what they could do to help. Hope I don't have to rent from Uhaul again.
Kevin MEquipment rental pickup location too far from requested location. Moving is stressful enough without having to drive over an hour to just pick up the truck. Extremely dissatisfied but it's not this locations fault.
nathan Every friendly personnel
Paula MAwesome place to rent from they are extremely friendly and pleasure to deal with.
Jason SThe driver floor was covered in dry mud!
Forrest MThe person " in charge" of Uhaul rentals isn't there quite often. I've rented there twice now and both times he was very hard to reach. When i called to confirm both times someone else " didn't know when he would be there" and didn't offer to help until I insisted he look up and confirm my rental. When I went to pick up the trailer at the appointed time he was " off fishing "according to the person there. The person who was there asked if I needed help hitching up the trailer. I said yes and he said " I hope I can figure it out myself...". Didn't give me much confidence. He WAS helpful though...I was glad he was there. Clearly the person in charge of rentals is not doing his job at this location.
Keith YArrived at 6:30. Only saw someone working on a vehicle in the garage. I just put the key in the uhaul drop off box & left.
Levi FEverything went smooth. No problems
Ivan YOrdered furniture mats but none were provided. Did self dispatch, and it worked fine.
Kelly WI think the uhaul gave me and my wife covid we have been sick ever since renting the uhaul
Colton BSouthtowne Motors Inc went ABOVE AND BEYOND to serve us!
Mary Sstaff was very nice, helpful, and friendly
Alissa CGo to Brad at southtown motors on Oakland in Indiana PA. He's very fair he does everything he can to help you.
Susan CThe truck was unable to be picked up at my preferred pickup location. I was never notified of this change and there were a handful of trucks of the same size available at that location, so I'm not really sure why I had to drive farther to pick up my truck and why I was not informed where to pick it up ahead of time.
Kurt KBrad was super helpful and made the whole process simple, the only way it could have been better is if he came along and helped carry boxes with us.. Haha. I Already recommended them to a friend.
Nathaniel BWhat a smooth experience! Thank you!!!
Jennifer NI have rented Uhaul trucks numerous times over several decades at all kinds of facilities. Never have I encountered a facility so horribly unprofessional. To the point that when I called Uhaul after the return the rep asked that I call the police to report a stolen truck, such were the irregularities of the return. The notes are in the two customer service calls I made after the return. The reps at Uhaul were very professional and with their help everything worked out in the end.
Daniel BThe site was a gravel lot with old cars to be worked on all around. I parked the truck next to another U-Haul truck did the online check out and dropped the keys into the drop box. Very simple. The site was literally adjacent to the hotel were I was staying that night, so I must say it was very convenient!
MICHAEL FThe truck was dirty soon arrival. The steering wheel and clutch gave us a hard time putting it in "drive". Numerous times we had to sit there pulling the clutch several times waisting our time that we needed it for. Made our trip very unpleasant.
Kaitlyn MStaff was helpful and friendly. Mobile check-out was slow and difficult due to the website being extremely slow (30 minutes to complete!!), and check-in was impossible because the website kept crashing - thankfully there were staff on-site who accepted the vehicle for me.
Candi DVery good service
Shelby BIt's an unpaved budget used car lot. Easy in/out access. Dropped off after hours. Signage directed us to keybox. Used online system to return, send photos, pay the extra mileage($6)
Walter NI dropped off the truck and the contract was never finalized. They just took the keys and told me they'd take care of it. However, I received several calls from U-Haul stating that I needed to return the truck or face more financial penalties. Finally, 4 days after I turned the truck in, U-Haul made a call to Southtowne Motors and figured out that I was telling the truth and that the truck had been turned in several days earlier. It was a hassle.
Mathew JIt's a little over crowded
Derek RBefore picking up trailer left a message for them to call on their phone number - they never returned the call. Never received any typed of receipt after dropping off trailer - from location or Uhaul.
Keith YThis was an extra 30 min each way. Very disappointed that I didn't get my requested pickup location in Johnstown. I ordered the trailer well in advance and this should have never happen. As I drove by the Johnstown location they had the same trailers.
Greg VThe facility was closed when I returned the truck at 12:15, but the people in the used car section of the business took my key and knew that when the Uhaul opened everything would be taken care of.
Theodore PNothing - great experience
Warren DThe attendant was pleasant and informative.
Brian PThey didn't have moving blankets/pads even though we requested them. Other nearby places were closed.
Ephraim ZOutstanding customer support. Southtowne Motors came through for my last minute request while all other locations had nothing available. I highly recommend Southtowne Motors!
Anthony SUsed internet return and it was really smooth and easy.
Duane WDont reschedule and move things around so much
Daniel LVery helpful
William NLocation was great and cs was awesome thanks!!!
Cody M