Évaluations des clients Southtowne Motors Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Southtowne Motors Inc

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Melanie W. le

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Worst service thing was dirty and then it broke down. Instead of a refund they charge me another day extra and numerous other charges and wait another month to try to bill additional charges after the first one. Forced to rent early and then charged extra for a piece of junk van that needed oil change and wipers didn't work. Set stranded on the side of the road for hours. I think that you should give up the business. Forget renting from here. Worst experience ever.

Philip V. le

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I was originally sent to lug it to larches location for drop off. Google maps sent me to the wrong location. I spoke with the local uhaul operator (Nikki) and she was very unhelpful. I am completely dissatisfied with this entire experience. I spent an extra 2 hours trying to figure out how to make the situation work.

Karen K. le

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Nothing the rep picking up U-Haul was amazing professional and courteous

Jessica W. le

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Le client n'a pas laissé de commentaire.

Karyn Y. le

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Nothing, this was an excellent location. Staff was friendly and flexible with pick and drop off time even though it was one of their busiest days of the year. We will continue to use this location for our rentals moving forward.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Kathleen A. le

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The overall condition was good. The floor in the cab was very muddy. Didn't effect anything but did not it so that I was not charged for it at all.

Frank W. le

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Le client n'a pas laissé de commentaire.

CARL S. le

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Le client n'a pas laissé de commentaire.

Hope M. le

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Le client n'a pas laissé de commentaire.

Brent Y. le

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The outside of the truck was filthy and the windshield wipers were damaged which impaired visibility. The box was not swept out and had trash left over from the previous renters. The cab had a water bottle and nicolette chewing gum wrappers. The location was also out of furniture hand truck which made moving more painful. One a good note the person at the location was nice. Rating would be 1 out of 5 and that's just because they were the only ones in town with a truck left.

Terri M. le

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Le client n'a pas laissé de commentaire.

Randall H. le

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Le client n'a pas laissé de commentaire.

Kenneth T. le

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Le client n'a pas laissé de commentaire.

wesley s. le

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It was perfect, no problem at all.

Andrew L. le

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Back of the truck had a ton of broken glass in it and was filthy. I guess i made the mistake of telling the rental location that i new how to tow a trailer, because they did not even lift a finger to help hook a 6 x 12 trailer up to the truck. The people there also neglected to tell me that there was no tongue jack to even lift it to hook it up. I was there by myself left by myself to hook and unhook this freakin 6 x 12 trailer. The location where the key drop box was had 3 to 4 inches of water in front of it that i had no way to avoid The parking lot was a sheet off ice so i had trouble backing and unhooking the trailer when i returned the unit. The truck just kept spinning its tires on the icy lot when i was trying to back the trailer into the parking spot where they told me to return it to. not to mention there where cars parked all around where they wanted me to back it into the spot. There where no marker light functioning on the trailer. Only brake and turn signals worked. If somebody would have helped hook the trailer up they would have seen there was a problem with the lights. The lot where i had to return the truck and trailer has lots of cars parked everywhere. they are a used car lot/ junkyard and it was not very easy to maneuver the truck and trailer around to return it. I know that everyone bitches about the equipment because they are frantic and just want to move but the equipment was just fine it did what we needed it to do. Aside from the parking lights not working on the trailer. my only real complaint was the level of service from the rental place. I do commend Uhaul for stepping up and discounting the truck and trailer. We reserved a 26 foot box and there was a mixup with the availability, They called my wife to let us know that it was not available for the day we needed it, and offered a 15 foot box and the 6x12 trailer at a discounted rate in place of the 26 foot box. so kudos to them on that move.

Don L. le

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Le client n'a pas laissé de commentaire.

Steve R. le

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Le client n'a pas laissé de commentaire.

Don L. le

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Le client n'a pas laissé de commentaire.

laura c. le

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When a rental is reserved at a certain time, please have someone there to give you the keys and do paperwork. We, the customer, also have a schedule to keep. I had to walk around and find someone. It put me 25 minutes behind.

Greg B. le

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Le client n'a pas laissé de commentaire.

Leron L. le

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The people at Southtowne (pick up location) are non-responsive so if I there wasn't an online option, it would be terrible. They are even there during their normal hours and I left 2 messages but never got a call back.

kelley y. le

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Le client n'a pas laissé de commentaire.

Jocelyn Q. le

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Very good customer service. I am so Thankful there Uhaul in our area. Thank you Uhaul.

Philip B. le

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Le client n'a pas laissé de commentaire.

wesley s. le

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Have a dollie in the vehicle

Julie F. le

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Le client n'a pas laissé de commentaire.

Craig B. le

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Le client n'a pas laissé de commentaire.

Troy D. le

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was to have appliance dolly but none in truck. closed on Saturday. truck had muddy floor. had difficulty in doing mobile pickup due to kept dropping internet with message of due to heavy volume the server was not available.

Brad S. le

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Great service! Smooth process thanks so much.

Donald l. le

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Le client n'a pas laissé de commentaire.

Christian P. le

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Although the "drop-off" location was convenient, the staff seemed disinterested in providing guidance as to where to put the trailer upon its return. I had to ask the attendant his name so I would be able to identify someone if there were any concerns regarding the trailer return. Had to move the trailer and unhook the trailer without staff assistance not being sure if I was putting the trailer in the right location at the drop-off facility. Customer service could improve.

nat K. le

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Le client n'a pas laissé de commentaire.

Elizabeth K. le

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Le client n'a pas laissé de commentaire.

JOHN K. le

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Great service. Very happy

Lynanne B. le

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Le client n'a pas laissé de commentaire.

Khuwailah B. le

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Le client n'a pas laissé de commentaire.

Lisa R. le

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Le client n'a pas laissé de commentaire.

DAVE H. le

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The drop off location was very interesting...

Maria D. le

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Le client n'a pas laissé de commentaire.

Marcel J. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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your doing ok

wesley s. le

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Le client n'a pas laissé de commentaire.

Bonnie O. le

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Great service!

Robert S. le

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They could open earlier on the day. Tried to do the electrictron pickup and it did not work

tabatha b. le

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Le client n'a pas laissé de commentaire.

james s. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

Andrew V. le

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I have rented trailers from this location several times and the equipment was in good shape and ready to go. The staff helped me get the trailer set up and checked that the lights worked. Uhaul rentals are not the main focus of their business but you are still treated well and with priority when you come in for a rental.

Audrey A. le

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the gentlemen were all fantastically friendly and knowledgeable and helpful and awesome....thank you so much!! they rock made it so easy for me.

Jason M. le

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Le client n'a pas laissé de commentaire.

corrie m. le

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Scheduled to pick up the uhaul at the Wayne Avenue location. I called to ask if it would be possible to pick the uhaul up on Sunday and they were SUPER rude and unaccommodating. When I asked his response was "No uhaul place is open on Sunday's" (not true) and then when I asked if I could pick it up on Saturday he said no because he had some trucking event. Ended up picking up the haul on Wayne Ave, they were polite but slow and the floors of the uhaul were covered in mud and there was trash in the cab.

Shenika M. le

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Perfect customer service!!!!!!!

John W. le

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Very easy to deal with and super nice.

Joshua N. le

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Le client n'a pas laissé de commentaire.

Mike C. le

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Le client n'a pas laissé de commentaire.

coty g. le

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Le client n'a pas laissé de commentaire.

Brandon B. le

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Refund your customers properly I was more than fair with putting fuel back into truck that I didn't use and my money was not fully refunded

Heidi E. le

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Le client n'a pas laissé de commentaire.

Tom E. le

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Your customer service in Indiana pa and here in myrtle beach. Is terrible we both are disabled and I had to over and over to ask for help and the guy in myrtle beach was no help at all when I asked for help to take car off hauler

Joel B. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

mary y. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

GERALD S. le

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Le client n'a pas laissé de commentaire.

Chris N. le

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Le client n'a pas laissé de commentaire.

Nancy D. le

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Le client n'a pas laissé de commentaire.

Carol R. le

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Le client n'a pas laissé de commentaire.

Shaun E. le

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I have always used penske for moves this was the first time for uhaul and this was the worst move ever

Melissa L. le

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Le client n'a pas laissé de commentaire.

michael h. le

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Le client n'a pas laissé de commentaire.

Haiden P. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Very convenient and fast good service the unsullied representative was efficient and helpful.

TED S. le

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Le client n'a pas laissé de commentaire.

Barry S. le

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Le client n'a pas laissé de commentaire.

Vanessa J. le

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I had to clean the trailer before I drove 900 miles. It had bugs and road grime all over . I may b somewhat a clean freak, or the fact I like to look good when traveling. other than that it was a good experience. V, Johnson

Philip B. le

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Le client n'a pas laissé de commentaire.

Frederick C. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Ruth B W. le

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Website didn't list the local phone number. It's a small town, so I could easily look it up, and I didn't need to call, I just thought it odd that it wasn't listed. Southtowne was excellent, and I don't have any suggestions for improvement.

Bruce D. le

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The online check-in took longer than if I'd just walked into the office

Mike C. le

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Le client n'a pas laissé de commentaire.

David Y. le

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Le client n'a pas laissé de commentaire.

Alexandra H. le

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Le client n'a pas laissé de commentaire.

Greg W. le

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Very friendly and knowledgable. Great service.

Laura S. le

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operator of the site was very nice and helpful

Sarah L. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Cheryl R. le

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Le client n'a pas laissé de commentaire.

Masha M. B. le

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I had to call U-Haul at least 8 times. There was a major problem with my payment, where they tried to charge me double.

Gary W. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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This location was also a great place to drop a UHaul! Very friendly and helpful and dropoff was quick!