Évaluations des clients Speedy Spot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Speedy Spot

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Monica S. le

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Self serve kiosk to check in for pick up and return

Rob D. le

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The truck’s check engine light was on. Trash was in the back. The retailer try to force me to purchase premium gas.

Abigail D. le

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Gas was pretty low when I got it so I’d just have it filled up more

carllee H. le

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Le client n'a pas laissé de commentaire.

Michelle C. le

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Le client n'a pas laissé de commentaire.

Datricia V. le

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When a customer trying to return the U-Haul don’t make them wait if they came in before other customers

Toney S. le

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There's nothing it's all good I would go back the service was great !!!

Dennis H. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

TAMMY V. le

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Made a mistake on paperwork. Needed trailer for out of town use but rented it for in town use.

barbara T. le

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Truck & pick up location smelled of strong cigarettes & flowers Fabreeze helped in the truck

James B. le

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Attendant was difficult to communicate with and struggled with speaking English. She yelled at me on the phone when I tried to confirm My reservation before picking it up. The trailer did not have a wiring harness jumper so I had to take one from another trailer on their lot and the attendant didn't seem to care or really understand what I meant when I mentioned it. Overall, I got what I needed, but it was more stressful than it needed to be.

LASHAUNDA H. le

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There was not a dolly on the uhaul when i had received it

Nancy B. le

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Le client n'a pas laissé de commentaire.

Nickholas D. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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All was good

Sandy H. le

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The owner basically called me a liar about having the gas on full and bringing back the dolly. Accused me of wanting to keep it and would charge me $20.00 for needing it past 230. I told her I was offended by her calling me a liar and a thief. I have no reason to steal or lie to steal. She said well a lot of people do it. I explained I'm not a lot of people and it's disrespectful to automatically assume someone is a liar and a thief. I wouldn't recommend this location to no one!!!

JANICE D. le

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Trailer had not been cleaned person at the counter did not have the experience or training to put info in the system. I had to put my info in the computer for her, the only thing she knew how to do was run my charge card. There was no one there to help hook up the trailer my husband, disabled, had to do it. No literature was given just a printout and a receipt. This is not what I am use to, and I use Uhaul frequently.

Jaime l A. le

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They didnt check it n didn't give us a wieing hardness for lights

JESSE J. le

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Le client n'a pas laissé de commentaire.

RONALD A. le

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Was a woman running things only. Spoke very little English and had to disconnect and park Uhaul trailer myself.

Willie G. le

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Le client n'a pas laissé de commentaire.

Stanley K. le

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VeryPleased

Maureen Z. le

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Le client n'a pas laissé de commentaire.

Sharon M. le

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Le client n'a pas laissé de commentaire.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Spencer G. le

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Le client n'a pas laissé de commentaire.

Roy B. le

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English was second language. Very cramped convenience store with cars everywhere.

Rob D. le

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The location was not very organized and I never received a payment receipt.

Felicia S. le

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Le client n'a pas laissé de commentaire.

Cheryl W. le

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Everything was great easy pick up and drop off !!!

Stephen W. le

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Employee took over 30 mins to get my paperwork correct. Chose people in line behind me as a priority.... served around 10 diffrent customers before i was through with. I was in a very big rush and they made me go out and look at the trailer for them to fill out the paperwork as he served other people. I was a littlw upset but at soon as i had hooked up the trailer the left tail light did not work. I wanted to exchange it but did not want to spend another hour in there with me checking the trailer numbers to figure out which one i could have. I rent alot from u-haul and i have never had an experience this poor. Thank you.

CRAIG S. le

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Great people. Fast and easy. Speedy spot has u covered.

tyler H. le

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Le client n'a pas laissé de commentaire.

Rachal W. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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First and foremost, the truck met my needs in getting items from a storage unit to a new location - about 13 total miles of travel. However, the truck itself (cab) was quite dirty. It had obviously not been cleaned from at least the last user and looked like it had been longer than that. The rental location is less than ideal. The rental process and check out/check in occurs in the midst of a typically chaotic convenience store. There was only one person working the store and UHaul situation at the same time, which was certainly not customer service oriented. The area where the equipment is kept is just off a busy parking area for the above-mentioned convenience store. It does make for a challenge for a less experienced driver of larger vehicles both upon departure and returning with equipment.

Susan B. le

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Lady at drop ran after us after we completed actions as per instructions and dropped key off in box shouting at us that we were not supposed to put key in box. She made us go back out and take pictures of gas and mileage (after they had been sent on app as directed) . She was extremely hostile and rude.

Hollie A. le

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Le client n'a pas laissé de commentaire.

Sycondia M. le

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Le client n'a pas laissé de commentaire.

KENNETH D. le

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Le client n'a pas laissé de commentaire.

Amon P. le

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Le client n'a pas laissé de commentaire.

Mallory W. le

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It took well over and an hour in a half to get truck.

Meline L. le

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Le client n'a pas laissé de commentaire.

Iva S. le

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Not very professional. Had to wait almost an hour because something with her computer and then she didn't have ink for printer and two days later she still did not have ink so she wrote me a receipt on Friday and on Sunday i got an emailed receipt.

DRIVER T. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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It wasn't dirty, but I can't say it was "inviting". If I didn't know already, I wouldn't have known it was a Uhaul location at all. I chose it because it was close.

Elliot C. le

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The worker was hard to understand. I was switched to that location from another location because no one was at the fist location off of newnan road. I was told I would be reimbursed 100$ and only got 56$ back

James S. le

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Le client n'a pas laissé de commentaire.

Terri S. le

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Le client n'a pas laissé de commentaire.

Darius S. le

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Le client n'a pas laissé de commentaire.

Angel D. le

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Le client n'a pas laissé de commentaire.

Malisa T. le

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Friendly individuals

Dewey D. le

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This gas station gives U-Haul a bad name. I gave them all the paper work I had and they would not let me return it. I had to call the 1-800 number and get the situation resolved. If you are going to be in America you should be able to speak English.

zeraro O. le

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My name was missed spelled

MARK M. le

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Clerk did not know what she was doing. Took 20 minutes to get trailer even though I had reserved online. No one there to help lift the trailer tongue onto hitch, luckily a passerby gave me a hand.

jaqueline L. le

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Le client n'a pas laissé de commentaire.

charles J. le

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Don’t appreciate the price gouging on Thanksgiving day weekend. Price from Carrollton, Ga one way to Jacksonville, Fl has been running in the $350 range, INCUDING INSURANCE. Thanksgiving weekend was $480 range WITHOUT INSURANCE. Bad taste from a loyal customer.

Russell D. le

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The person running this location "tries" to help, but they are the "only person" at the location and are trying to run a busy store and rent U-Haul equipment at the same time. The lot was "smaller than most", with pot holes, mounds of dirt, etc. Where the 6' x 12' trailer was located, made it somewhat difficult to connect, due to a "mound of dirt", between the trailer tongue & my truck. A 6' x 12' does not have a "tongue Jack". The store had a U-Haul tongue jack, that I used. The trailer is too heavy to lift, by hand. I had to jack it at the coupler, place rocks under the middle of the tongue, to then be able to move the jack, to be able to jack it up, to connect to my truck. I don't understand why U-Haul doesn't have a "Tongue wheel jack" on this unit. The location owner was not able to check that I had the trailer connected properly, or anything else, being the "only person" at a busy store. I can't recommend this location, due to lot condition and the U-Haul rep being unable to do anything more than paperwork.

Johnny H. le

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Le client n'a pas laissé de commentaire.

Linda R. le

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Both picking up and dropping off were good experiences.

donna R. le

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Rude people and no one to help back up or unhook trailer

Todd J. le

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The lady running the store was not very interested in helping me. The truck was dirty and completely empty on fuel. The ABS light kept coming on and the front end was out of alignment which kept shaking. The odometer read 20 miles more than she had on her sheet. I had to take the key and paper out to walk around, get the fuel reading, mileage and check the back. She also kept leaving me to check out the other customers buying her retail items. After the 11th time I said sonething. The fuel was on empty but she insisted that she was required to put down 1/16 to rent it. So I had to spend milage to go get gas and the mileage was off 20 miles fromthe paperwork. Just nit a good experience.

Nikki B. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Waited for service almost an hour. I had to lift and attach the trailer by myself. I had to test trailer lights by myself with another customer as help. I would never rent from this location again.

RACHEL B. le

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Le client n'a pas laissé de commentaire.

DEBORAH D. le

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Le client n'a pas laissé de commentaire.

Lawrence B. le

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station was dirty and place had bars on the windows so it could have been the location. The lady was nice but very hard to understand. Not typical to my u-haul experience.

Christopher A. le

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The rep didn't know how to operate the system. It took me 45 minutes to get my rental. 3 other customers were waiting behind me, so they were waiting just as long. One of them had to go behind the counter and try to help. The only way I got out of there was by talking to someone over the phone. I was the first person and only person there when I showed up. It didn't help that she didn't speak good english and was the only one working.

AMY H. le

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Uhaul shouldn't be at gas stations. The attendants have poor customer service and ignore the uhaul customer for the store cutomers. It's the worse experience that I have ever had with a rental company. Will never rent from here again!!!! So many problems with trying to get a truck with a reservation that was made 3 weeks ahead. I'm very very very unhappy with uhaul right now.

Jack J. le

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The truck back compartment was clean. The front part of the truck could have been a bit cleaner.

Casey R. le

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The lady there was very rude and couldn't even speak English

Frankie L. le

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Only one person ( lady ) at location. Had to hook up trailer , check lights alone.

Dan T. le

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It was the 3rd dealer listed. The 2 closest had gone out of business but still have signs up and are listed as dealers. The store was a gas and snacks store with bars on the windows and door. There was one clerk for all the customers so it took quite a while because she had to go back to the cash register multiple times. When I paid for the additional time she just told me to leave it in the lot next door..

Tessie N. le

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Have a place that speaks fluent English. The woman did not understand me and I could not understand her, neither could my son. The trailer was in a muddy hole. We had to drag it out to be able to hook it up. The hitch had fluid all over it. I preregisted on line and they had to ask me all the information again. It was time consuming and then she left me to ring up a customer that was buying beer. Never again will I rent sight unseen.

Jackie L. le

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Le client n'a pas laissé de commentaire.

twally H. le

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Have west Reginal office direct director call us this makes no sense 6787177882

Stephen L. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

LAURIE N. le

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Keep same current courteous staff

Tim T. le

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The truck I had leaked very bad at the front soaking wet about 15-20 boxes of clothes and books damaging or destroyed many books I had. To be fair the rain I was in was extremely heavy, but the truck should not have leaked like it did.

chuck R. le

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Equipment was trash...took two separate service calls to get everything fixed...had to unload the trailer for one of them...then you tried to charge me for extra days...both locations pointed fingers at the other for a refund...finally had to close my account and open a new one to prevent additional charges...never received a refund from you for the initial rental.

JINN-WEI T. le

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Friendly

TODD R. le

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Le client n'a pas laissé de commentaire.

Gary E. le

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This truck was parked in a huge mud hole and the cab was covered with mud. The owner tried to increase the amount of gas that was actually in the truck to 5!8 tank in actually only had a half of a tank. She was rude and told me that i didnt have to take the truck she had more people wanting the truck. I will pick a better location next time i make a reservation. Bad customer service and a lack of respect for customers are the norm for this location.

ROBERT G. le

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Le client n'a pas laissé de commentaire.

RUDD C. le

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Le client n'a pas laissé de commentaire.

JAMIE H. le

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Employees at this location do not speak English and would not do the walk around but rather insisted that I inspect my own vehicle and return it to them. Communication was very difficult

Walter D. le

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They have very heavy accents and it was impossible to understand the over the phone. It wasn't much better in person when I turned in the trailer. I'm not against immigrants; 100 years ago, my grandparents were immigrants and only spoke Italian. Dealing with the public is tough. Hopefully they'll get better. I wish them well..

jennifer W. le

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Both locations had problems with the connection to uhaul sites...but both locations did there jobs but uhaul did not support these merchants to help the customer.

MICHELLE G. le

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We have already had issues this time getting a truck (reservation was changed multiple times after reserving truck) and this location made us not want to deal with uhaul EVER! When my husband went to pick it up the truck they gave us was in a huge mud hole so lady inside (could hardly understand her) told my husband that he needed to go check the truck and write down the mileage and how much gas there was in the truck bc she wasn't going outside and getting in the mud to check it......isn't that the clerks job? Then on top of that the truck was disgustingly dirty all around husband had to sweep it out and clean it before we loaded our furniture. Also husband said the gear shifter was broken which to me is uncalled for! We have pictures of the gear shifter and how the truck looked if needed. Completely dissatisfied!

SASHA P. le

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Only allow people who have understanding of English language handle rentals. Ensure correct documentation of truck damage, millage and gas.

Steve S. le

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Le client n'a pas laissé de commentaire.

BRIAN H. le

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Le client n'a pas laissé de commentaire.

Tiffany G. le

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WONDERFUL compassionate young man works HERE... so THANKFUL to him

STEPHANIE F. le

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Great people to work with. Will rent again.

Peggy C. le

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Person wasn't helpful and didn't speak English very well. Just had the pads and dollies on the corner of store and we had to get them ourselves.

STEPHANIE F. le

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Got in and out quickly. No long wait like usual at other locations.

JEFFREY B. le

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Le client n'a pas laissé de commentaire.

Stephanie F. le

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Always friendly and prompt.