Customer Reviews for Spice It Up Hair Salon
(U-Haul Neighborhood Dealer)

Évaluation :

3

Just not an up to date location. No nice office area. The guy was nice but I've been to other locations that are better

Évaluation :

5

Excellent customer service, the process was quick and easy. 5 star rating!!!

Évaluation :

5

Jay meet me there. He was polite and professional. Rita was great at helping me get the trailer needed for the job.

Évaluation :

1

Where do I start? 1st Drop off location: abandon buildings..not a person to be found 2nd. I AM A UHAUL AFFILIATE I rent & return uhauls each & EVERY DAY, yet this location charged me $ 20 fuel charge..when I put the gas in I know it was full B/c I gave the truck stop guy $100 bill he gave me $ 40 back & told me FULL! but the location said it was only at 7/8 of a tank & do I gotta say 7/8 tank of gas on a 30 to 50 gallon tank is gonna cost a whole lot more than $20 but you know what..forget the $20 let's move on, 3rd. I CALL the location to contest the charge wasn't mean or rude, & the women starts yelling at me " THAT TRUCK WAS NOT FULL IT WAS ON 7/8 I said No someone made a mistake.she yells it again over & over, after about 45 sec of this I yelled over top of her( B/c she was yelling & not listening)& asked "DO you talk to all of your customers like this?" She stared I am done I am not going to argue with you over this, & handed the phone over to some gentleman I asked him " she always talk to customers like that? He did not answer only asked what the problem was..I explained he retorted it was not full it was then & only then I revealed I was a UHaul affiliate & gave him my store number he was like.."WELL. WELL I haven't got time to argue about this & hung up the phone.Part 4 I immediately looked up & contacted the AFM (AREA FIELD MANAGER)((So you know I know what I am talking about))anyway, explained all of this..even told him about prior customers who wrote reviews about being charged $20 for no reason & his people needed some customer service classes & the line went dead...I figured the call was dropped I was in Michigan he in Kentucky with all of those mountains you'd think right? Well you'd be wrong, I call him back & say "I'm sorry, but our call Must have been dropped, he said "OH NO IT WASN'T DROPPED I HUNG UP ON YOU, I AIN'T LISTENING TO THAT" I say really.. you are the AFM it is your job, he said I ain't hearing that neither, then & only then did I tell HIM, I was an affiliate & that this wasn't over, I wouldn't be treated this way gave him my store number & encouraged him to look me up & see 6 yrs of service with UHaul & only 2 bad reviews not B/c of my Uhaul but B/c of the Storage Facility I manage & evictions I had to serve otherwise 5 stars across the board something I take pride in & my AFM trains his people for & to expect upset customers & FIX the problem, if you can't call him.NEVER ENGAGE THE CUSTOMER. So the Kentucky AFM says to me, the truck wasn't full I said yes it was he then asked do you smoke cigars, I told him No I don't he said well there was cigar ashes all over the cab..I said no not true I don't smoke cigars I said "Oh I see, so it's moving from a fuel fee to a dirty fee, ok..keep that $20 I bought them cheap, but this isn't over, & The AFM says" well I am sure since you are so familiar with Uhaul, I am sure you can find out who my boss is."I SAID you sure bet your ass I can & I will.He hung up on me yet again

Évaluation :

5

Good Location Nice Lady!

Évaluation :

1

Ensure equipment is clean. It was filthy inside cabin & cargo bed. There was trash littered throughtout the cabin. We had to sweep out the cargo bed prior to use. Additionally the tire pressure sensor was on & kept flashing to be serviced. Lastly, an alternative drop-off location was selected w/o my consent.

Évaluation :

1

There was no help offered to hook up the trailer. My husband had to lift the trailer up by himself and me back up in order to get it on the hitch. They did not check it for safety as it says in multiple places that there is a free safety check. We are lucky we didn't have to go very far and someone who has pulled a trailer before fixed the connection for us. This could have been very bad.

Évaluation :

4

Plenty of parking area to drop off the truck. Easy to pull in and out of the parking lot with good visibility. Dropped off after hours.

Évaluation :

5

All good - great people

Évaluation :

1

They charge me 20 extra when i brought the truck back the same day if yall know u close early u don't charge people for after hours

Évaluation :

1

She wasn’t even the no one was it opened at 9 and the lady was at a dr appointment and no one else was there terrible service so I had to make a bunch of unnecessary calls

Évaluation :

1

Better r get a different sales person and make sure they give all info needed before picking up

Évaluation :

5

The lady that helped me on my arrival was friendly and helpful. I wouldn't suggest any improvement.

Évaluation :

2

Picture of the truck to help locate was not of our truck or any truck on the lot. Reserved two furniture dollies, got none. Truck wasn't really messy but would not call it clean,

Évaluation :

2

Not a secure place. Very sketchy at best

Évaluation :

4

Rita was easy to deal with and very helpful

Évaluation :

2

Office is a dirty wreck, gravel parking lot with vehicles and trailers parked wherever, had to connect trailer and get dolly loaded with no help, stated the truck was full of fuel (was at quarter tank), and got charged an additional $100 at drop off… not recommended!

Évaluation :

1

I picked this location because it said they were open till 5:00 on Saturdays. Got there at 3:30 and they were closed so ended up paying a $20 convenience fee to gave it done for me when they opened up again.

Évaluation :

5

Nothing she was wonderful and I will definitely rent from her again,and again.

Évaluation :

5

Greater me and super friendly . No issues

Évaluation :

5

my experience was good from start to finish.

Évaluation :

1

The original rental placed changed the location to this. No one on the property. And as usual the online uhaul app kept failing. Took us over an hour to get into the truck. Plus the location took us 45 min to get to from the original location. Typical UHAUL lack of service and run around.

Évaluation :

3

Box leaked, had a puddle of water in the back. Requested and paid for a hand truck, which was not provided. Of course they charged me for it anyways.

Évaluation :

5

Excellent experience, customer service is always excellent at this location and the rep is always will to assist if needed.

Évaluation :

1

No one was there and i went there around 1,3 in the afternoon

Évaluation :

3

The location is very convenient for me. They are very easy to work with

Évaluation :

5

I wouldn’t change a thing!

Évaluation :

1

Truck was filthy, cigarette ashes on floor, heat did not work,truck had a low front driver tire .

Évaluation :

5

Nothing to improve! I would recommend this location over any other one in BG

Évaluation :

5

Very polite and efficient help. Will definitely use them again!

Évaluation :

5

This was by far the easiest truck rental I've ever gotten. I've moved over 20 times in the my life so that's saying something.

Évaluation :

5

The lady running the operation was very nice & organized. Pickup and drop off was very easy.

Évaluation :

5

Really appreciative of the smooth business and the friendly people.

Évaluation :

3

A rather unique drop off point but the proprietors are very flexible and everything went well

Évaluation :

3

The drop off location was very convenient to my area. It's a very efficient operation

Évaluation :

1

I have video but the truck was loud and rough. Seemed like a muffler issue. The app did not work at that location for scan and go. So I had to go to another store to get the code. When I got back and opened the truck nothing we prepaid for was there. Pads and mattress covers

Évaluation :

1

This is such a scary and isolated location. Gravel road in the middle of an abandoned industrial complex. You need to stop using this location. They also didn't put my furniture cloths in the truck that I paid for

Évaluation :

5

Owner was wonderful and SO accommodating to our needs during a stressful time. Not her fault but we had reserved 2 doz blankets and none on site had to drive to Campbell Rd location. That owner was also awesome. Trailer hadn't been swept out and had straps in it, which we returned with a clean trailer. Wish reservation was as ez as owners at locations, good people.

Évaluation :

4

Inside of trailer dirty

Évaluation :

4

The equipment I reserved online was not available when I arrived, but I believe this is a corporate issue caused by UHaul and not the fault of this individual location. The lady (owner?) was EXTREMELY helpful and made it simple to get checked out. After the overall experience I had with this move (including calls to UHaul customer service), I would advise people to stay away from UHaul in general, but if you do have to use them, use this location.

Évaluation :

5

Self return is awsome and easy.

Évaluation :

4

I arrived before the location ordered and was able to complete transaction online wi the help of the franchisee,

Évaluation :

5

Great people running the location and great service while getting my rental done. Had no issues plus the were quick and got me in & out.

Évaluation :

2

Clean vehicle out, had cigarette package in it along with dog hair, had a rear tire that kept going low and damaged mirror on the right side that made it difficult to see

Évaluation :

1

Let me send some pictures of how gross the truck was when I got it. I did not clean it before I dropped it back off bc I was not going to clean something that should have already been. Tape on the mirror buzzed the whole time on the interstate. Cigarette ashes in the door and muddy cab and trash all in the back. I estimated 300 miles and only drove 212, how will I get a refund?

Évaluation :

5

Rita has been there for me on more than one occasion when it comes to U-Haul rentals. She always ensures that I have what I need and she's always personable and friendly. I go to this location over the nicest one in Bowling Green because I know that she is the person that I will be working with!

Évaluation :

3

Rental equipment (dollies and moving pads) was not provided as ordered which required going to an alternative location to gather the required materials. A discount for the inconvenience should be offered on such occasions, but no offers were made.

Évaluation :

5

So it's not a lavish place but they did me right by letting me drop off the truck. Very nice on the phone too!

Évaluation :

1

Where do I begin? When I arrived at the facility I found a sign saying "you need to make an appointment", so I knocked on the door with no answer. I knocked again and called the number in my email for the location but received no answer. I called again and finally got someone on the phone. I said I was there to drop off a trailer and she said I needed an appointment, which was not mentioned anywhere during the scheduling of the trailer, nor was it mentioned in any of the email correspondence I received regarding the booking. This location is one way in and one way out, so there was no way I was going to be able to get out with the trailer attached at this point. She told me to just "drop off the trailer to the side". Again, no one is there, and no one has explained to me how to unhook a trailer. She starts speaking down to me and just says leave it and she will handle the trailer when she gets back but she doesn't know when that will be. Mind you, this is 4pm in the afternoon. I go over to my trailer and try to unhook it, but this is not a standard trailer, it is a proprietary design by uhaul, which again, no one had explained to me how to unhook. Then another vehicle pulls in to the facility and a middle-aged man gets out of the vehicle and stares me down. I am a 120 pound young female who is alone, trying to unhook a trailer, with no way out of this facility at this point. My heart rate starts to go up and to be honest, I start to get very concerned for my safety. After 20 minutes of struggling I am finally able to get the trailer unhooked, all while watching this individual out of the corner of my eye and fearing for my safety. I called the number for the office again after I left only to be yelled at by the lady who is running this facility saying she would never have unhooked my trailer to begin with, and she is entitled to her own lunch break. I was visibly shaken after this experience and never plan to rent from Uhaul again because of how terrible the return experience was. I could go into so much more detail about how it was. And coming from the GREAT experience I had in picking up the trailer (at a different location), this was so disheartening.

Évaluation :

5

Owner/manager went above and beyond to help me get my rental even though it was after hours! I'm very grateful and impressed. Thank you so much!

Évaluation :

3

The location was a little odd but the people were very nice

Évaluation :

2

The picture online shows a Hair Salon area and looks like it's in a strip mall, however when you arrive at the location, it's a rundown building and no hair salon in sight. It had a "sketchy" feel and was less than inviting. The mobile drop of was super easy, no problems there, but I wasn't sure I was at the correct place at first. Thankfully, another customer pulled up to drop off their U-Haul and said he too picked the Hair Salon location and thought he was at the wrong place. In the end, the vehicle was dropped off and the process itself was simple, but the picture of the location on line was nothing like the location in reality and it leaves customers confused.

Évaluation :

2

The location was in a seemingly run down industrial area. The directions took us to a grass lot and the actual location was on the other side of the field w no apparent way to get there. They were extremely nice but very odd location.

Évaluation :

5

Rita is great!

Évaluation :

5

Never change ownership. Miss Ruth is the nicest most professional person, ever!

Évaluation :

3

Clean the mud off the floor, both sides, and empty the ashtray.

Évaluation :

5

No one was there but my wife did contact owner that we were dropping trailer.

Évaluation :

1

I'm going to call and ask for my money back on Monday. The dolly I reserved was not available, even though I confirmed my reservation 2 days ahead of time with the location via phone. My bill is showing the U-Haul had almost half a tank when it had a quarter tank. The back of the U-Haul had about a dozen loose screws in it. U-Haul had a check engine light on and the alignment was very far off. I will mostly likely never use U-Haul again unless I am somehow made whole. 270-784-9424 to contact me

Évaluation :

2

The lady that was there was very nice and helpful. However, she was an older lady that was filling in for her daughter in law and did not know how to hook up the trailer. Additionally, she was not able to physically help us lift the trailer onto the hitch and there was no one around to help us do that and no kick stand/jack to help us with that, and so it was quite an ordeal to get the trailer ready to go. They did send guys out to help us but by the time they got there we had already figured it out on our own.

Évaluation :

2

It's was in a run down area, vacant buildings and a nightclub. It would be scary at night, however the lady was very nice and the truck was clean, but I don't care for that location.