Customer Reviews for Spring Branch Store
(U-Haul Neighborhood Dealer)

558 évaluations

9650 US Hwy 281 N   Spring Branch, TX 78070

(830) 885-7766

Heures d’ouverture

  • Du lundi au jeudi : de 8 h a.m. à 5 h p.m.
  • Fri-Sat: 8 am–4 pm
  • Dimanche : de 8 h a.m. 12 h p.m.
Heures d'ouverture spéciales
  • 4/26/2024: 8h00 am à 9h45 am

Services dans cet établissement :

Pour nous contacter

(830) 885-7766

9650 US Hwy 281 N
Spring Branch, TX 78070

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 8 h a.m. à 5 h p.m.
  • Fri-Sat: 8 am–4 pm
  • Dimanche : de 8 h a.m. 12 h p.m.
Heures d'ouverture spéciales
  • 4/26/2024: 8h00 am à 9h45 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth-Anne N 
Évaluation :
1

Change location to a cleaner one!! Maintain ur vehicles!! This rental was not worth the money we paid for & had to fill up with gas because it was way past empty!!

ISRAEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faustino B 
Évaluation :
4

Be patient, staff are also running the store. Helpful though and friendly. Phone rolls over to fax and is not answered.

Todd H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON R 
Évaluation :
5

Great service and convenient location, Over 85 years of service.

Walter H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
2

Hard to find office since hidden in a gas station with no signs - also when I booked the trip online it said 80 miles then when I got there it changed to 62 so I got charged extra since I needed the 80 very dissatisfied

Paul M 
Évaluation :
4

Felt a bit awkward picking up the dollys I rented from the rear of a convenience store.

Trevor S 
Évaluation :
1

The gentleman who helped me at this location was a sarcastic prick. Wouldn't answer the questions I had and wanted to give me sarcastic answers over the phone and in person. When I did arrive, he scoffed and continued to walk to the soda fountain and fill up his drink, then walked back very slowly to help me. Acted very inconvenienced by my business. Would not recommend if this employee is working.

Caleb M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica L 
Évaluation :
5

No problems at all.

Frank S 
Évaluation :
5

Keep on doing the same. The guy who I met was very helpful. No problems.

thomas b 
Évaluation :
5

Nothing, outstanding service!!

Richard H 
Évaluation :
4

They charged me $246. The guy didn't come out to inspect it but I get it he was the only one there. I asked if I needed to do anything since they were not expecting the drop. He said no that he'd just check it in. I didn't get a phone call or anything to explain the charge. Called 4 times. No one picked up. So I have to try to call again tomorrow to ask what that charge is for or go up there and figure it out. The trailer was not damaged in my possession. So it has just caused stress that could have been avoided with an initial phone call and would probably already been explained and resolved.

Abigail P 
Évaluation :
5

It's pretty straight forward and easy to reserve and pick up and return. Merci

Barbara T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P 
Évaluation :
3

Had the old style hitch and was warned that it could malfunction and come off the ball even after tightened. Lights occasionally worked

William M 
Évaluation :
5

Very helpful and made it easy. Trailer had a ramp making it easy to use.

Michael G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher K 
Évaluation :
3

The drop off location was inside a convienece store as was not expecting that.

Richard D 
Évaluation :
5

Nothing was very easy and the gentleman that helps me was very nice.

Robin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colby F 
Évaluation :
5

Ditto from above

EARL B 
Évaluation :
1

Never again

Bob R 
Évaluation :
3

S.O.

Carolina P 
Évaluation :
1

It was even hard to find the front door. Our first stop lead us to another drop-off point. We received no assistance unhooking the trailer from our vehicle. We even had to pick a spot to drop it off! This end-of-journey return store was the opposite of the pick-up store.

ROBERT H 
Évaluation :
1

Uhaul was not ready. He lied by saying that the Uhaul was not ready because it was not in the database. His quote "It magically disappeared for 5 minutes". Mr. Crumugen would not give me clear next steps and made it clear I WAS AN INCONVIENCE, NOT A CUSTOMER! All the delays on their end would be acceptable if they would just own it and be polite.

Jeff M 
Évaluation :
3

The truck came with nearly bald tires, broken windshield wipers, a windshield that leaked with the rain, brakes that hardly worked with a foot through the floor board to work, and we drove this uhaul 2000 miles across the country. I would safely say that this truck was not inspected prior to administration to myself and most of these things would have only been noticed if the truck was operated prior to renting it out, not at visual inspection. I hope that uhaul does not continuously treat their customers like this. Operating with your customers as the last thought will become a huge issue for uhual in future endeavors.

KELSI O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD B 
Évaluation :
5

I've rented several times from this location and the process is always very smooth and clean!

Frank S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R 
Évaluation :
2

Dropping off was not something they wanted to be a part of. I was told by reps in SAT to drop it here and this location said I need an appointment. Then said to leave it parking area. No help, just leave it. I did, taking photos to prove I left it. Completely unsecured parking area. Later email receipt showed I left it a couple hours after I dropped it off. I dropped it off prior to due time, not when someone decided to notice it was there. This is a gas station/convience store, Uhaul is not a priority. The job eventually got done but definitely not their priority. On a side note, trailer towed well and met our needs. Thanks

John B 
Évaluation :
5

Very courteous and fast drop off experience.

Mark H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B 
Évaluation :
2

Location rep complained about me returning the trailer even though it was open snd no customers present. No assistance at all in return process.

Crystal C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wilson W 
Évaluation :
5

The online process for renting was easy. All of the equipment was clean. Jim was very helpful. I will be back soon.

David P 
Évaluation :
3

Second time that I dropped off equipment at this facility. Even thou easy drop off - just walked to the store counter and gave keys to attendant

Mauricio M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise P 
Évaluation :
5

Jim has a great sense of humor….. straight forward no bull… like it!!!!

Johnny R 
Évaluation :
5

All good

paul h 
Évaluation :
5

Both pickup and drop off were quick and easy.

John J 
Évaluation :
5

Great service

Mauricio M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S 
Évaluation :
4

could not find an office or attendant. could not complete the drop off on the website, so just left it there.

Mark R 
Évaluation :
3

I asked the attendant if he needed any of my paperwork and he said he had all he needed.

Rudolfo V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
5

Smooth sailing! great service checking in. Thanks, I'll be back.

STEPHEN D 
Évaluation :
5

Had a great experience. I was latr for pick up due to Ac service at my home. Jim waited for me to arrive. Excellent customer service. My only uHaul loction going forwaerd!

Michael L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leilani H 
Évaluation :
5

Jim is great to work with!!

Don J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L 
Évaluation :
5

Repwest is not coming thru on sending an adjuster to view a gatepost which was struck accidentally during my move at 35 B Canyon Circle in Canyon Lake Texas. They do not send accurate contact info and make it very difficult to clear up.

Monica V 
Évaluation :
1

The manager was rude

Mitchell S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry C 
Évaluation :
5

Superlative service. A pleasure to do business with.

Randy K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T 
Évaluation :
3

It is his side job running the store is top priorty And get the printer fixed.

Mark B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilario R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie A 
Évaluation :
3

Signage needed to communicate where to check in and obtain keys. Went into the mini mart close to the truck and the cashier pointed to a guy about five feet further down behind the counter. Happy that I guessed right where to go and who to ask.

Eric P 
Évaluation :
2

There is no signage for U-Haul. Several shops in the area and I had to guess where the U-Haul management was. I found it in a convenience store. The manager said all he needed was the keys. I expected a walk-around the truck for damage and fuel gauge check. It did not happen. I did get a receipt for return by email the next day.

Ralph- j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh H 
Évaluation :
5

U-haul always come through for me. Thank you!

Mary R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A 
Évaluation :
5

Very busy place maybe a little more help in store.

Rick P 
Évaluation :
1

Manager was rude and not helpful. Told me where to park the trailer and that he was closed (yet he was there) and would check the trailer in on Tuesday which he obviously didn't do as I was called by UHaul on Thursday inquiring as to whether I had checked the trailer in. The lady that called was apologetic and I received the email check in notification within 30 minutes. This guy needs to have his franchise pulled. This is the second ( and last) time he has been a jerk when I tried to check in a rental.

Mickey M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
4

Extend hours

Nancy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie k 
Évaluation :
4

Everything about this rental was free of stress. On line check in, easy in and out, and on line payment. What could be better?

Paul R 
Évaluation :
2

Le client n'a pas laissé de commentaire.

wayne l 
Évaluation :
5

Wash the windshield.

Robert O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene W 
Évaluation :
3

The furniture pads that I ordered were not available. Rather disappointing considering U-Haul knew I had reserved them and also knew when I would be picking up the vehicle.

Russell P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C 
Évaluation :
5

Great customer service!

Robert O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joey T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P 
Évaluation :
5

Great places great service

JOSE A 
Évaluation :
3

Hard to call and get an answer. Hard to find number online. No one available at 8:30 at verify drop off. Received email later in date confirming receipt.

Edward P 
Évaluation :
4

Nothing overall the experience was great..staff was friendly and accommodating

Julio R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall J 
Évaluation :
5

thanks for your help!

Jim B 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page