Customer Reviews for Spring Branch Store
(Concessionnaire U-Haul dans le voisinage)

297 évaluations

9650 US Hwy 281 N   Spring Branch, TX 78070

(830) 885-7766

Heures

  • Lun - Jeu : 8h am à 5h pm
  • Ven - sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(830) 885-7766

9650 US Hwy 281 N
Spring Branch, TX 78070

Services dans cet établissement :

Heures

  • Lun - Jeu : 8h am à 5h pm
  • Ven - sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Customer service was great and helpful

Catherine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacy N. 
Évaluation :
1

The gentleman that was there when I returned the truck A DAY EARLY was extremely rude and yelled at me about where I had dropped the trailer off the day before. I explained to him that when I called the store earlier that day (WHILE I WAS DRIVING FROM FLORIDA TO TEXAS) the lady that I spoke with told me NOTHING about a specific spot that the equipment was supposed to be returned to after hours. I would never recommend this location to anyone!!!! They do not know how to treat customers.

Lisa D. 
Évaluation :
5

Great service

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lora S. 
Évaluation :
5

Jim was very helpful in our time of trouble.

Nancy H. 
Évaluation :
5

Very nice people who were genuinely warm & friendly.

Angela R. 
Évaluation :
5

Car dolly was designed to be very easy to use

Richard S. 
Évaluation :
5

Jimmy was a great person to work with and very helpful.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

My wife and I did not know if we could use our own insurance to cover the truck. When we called Progressive they told us we could not. We tried to re-connect with U-Haul and were disappointed that we could not add the insurance before hauling our personal goods across country. It would have been nice to have had a bit of a grace period.

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clayton P. 
Évaluation :
5

Gentleman who was working the desk was super nice!

Tyler S. 
Évaluation :
5

Efficient. Friendly. Helpful

Gary H. 
Évaluation :
5

The truck I used needs mechanical work. It had a terrible vibration from speeds 45 to 55. I did not have time to bring it back to exchange it as we were under a time crunch.

Cindy R. 
Évaluation :
1

I was greeted rudely. The man was very gruff and aggressive towards me. He said he did not have room for my trailer and that I could not leave it here. He asked me where I lived. I stated this was where I had chosen to leave the trailer on the online rental agreement. I was finally able to leave the trailer but the experience was terrible.

ROBERT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

The truck was very dirty in the back box area. The gentlemen that runs the haul is a very friendly person so I rated the location above average.

MICHAEL P. 
Évaluation :
1

Customer service was very poor. Location was a convenience store. Uhaul rep repeatedly stopped to help other customers. Rep didn't show which trailer I was to rent. Rep didn't check my vehicle nor help attach the rented trailer. Far too many pieces of equipment on hand for that size of a parking lot. Overall experience was dreadful.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

Friendliest manager ever

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wasey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wasey H. 
Évaluation :
3

Have friendlier and helpful staff.

Norm W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
3

This facility does not carry boxes. This is essential when moving. I was very disappointed because when booking with uhual that was something I requested. This caused me to have to rush around the day of moving and get boxes.

Rhiannon A. 
Évaluation :
5

This is a small location with no room to accommodate my trailer

THOMAS G. 
Évaluation :
3

I believe the reason someone reserve's a week in advance is so that the equipment we need will be readily accessible and available I had to cancel a portion of my items due to the fact that the trailer was changed to a smaller one without my authorization Thank you

allen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro H. 
Évaluation :
1

very difficult to find this location as it is labeled with fudge signs and it a convenience store, poor effort

William S. 
Évaluation :
4

The people could have been friendlier... every time I called the lady was rude. When we arrived the lady at the front counter was rude. The man that eventually helped us was accommodating. All in all in-spite of the lack of friendliness, the process was pretty smooth and I appreciated that.

Shelly S. 
Évaluation :
5

They made it extremely easy to check out and return the equipment .. will definitely use again ...

Sammy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

Very happy with the service provided by Spring Branch Store U-Haul. Professional and courteous.

Edward K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

The owner was very helpful. My reservation was sent to the wrong location and he personally took the time to call Uhaul and get my reservation transferred to his location saving me valuable time.

Thomas M. 
Évaluation :
4

Very friendly was in, out and on the road in a timely manner

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

All was Great and very easy to pick up and drop off👍🏻

Esther G. 
Évaluation :
5

Easy out and easy in

Jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanette M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
2

Truck was blocked in to start. Some guy came outside said online doesn't work. I told him it let me sign out out everything. He said payments didn't work. I told him it just took my payment. He claimed they weren't 24/7 check out I told him it showed they were. This was 930am by the way. I go to leave and comes out hands me two sets of keys and tells me I need to move the trucks to get mine. Then he disappeared. Never saw him again. The odometer was about 10 miles off from what online checkout showed. I tried submitting pic and website said error. I tried to find that man again. But again nobody wants to be found. So I just left, when I was finished with the truck. I just parked and walked around looking for a key drop off after five minutes finally found one and had to return both sets of keys from when he originally told me I had to move the trucks. Never using uhual again

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
3

I returned it half day early, I was asked for me to just leave it.. there was no one there to check it in.

Candi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli D. 
Évaluation :
3

The website allowed me to make a last minute reservation, but was informed that normally need 24 hours advance notice for truck reservation. The truck was ready when I showed up though. The gentleman I worked with seemed inconvenienced by my last minute reservation. Apparently he's not interested in having business. The truck was ready, maintained and available within 1 hour of booking. However, there were at least three other locations I could have used that could have accommodated my last minute reservation. I don't expect much, but I do expect the proprietor of a business to be appreciative of the business. I will not recommend this location for sure, and will definitely look elsewhere for my moving needs in the future.

Christopher L. 
Évaluation :
4

Not the locations fault, but the truck suspension was horrible, it felt like the truck had square tires for 3 hours! Brakes squeaked every time you stopped. The locations were great, the equipment was subpar.

Erich R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard B. 
Évaluation :
5

In the beginning I was nervous about not having the reservation on time. All I did was call the day before to confirm my reservation and I had no headaches after that. GREAT on gas too. Thank you Spring Branch Uhaul.

Tracy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen T. 
Évaluation :
5

The Spring Branch Store was prepared with my rental. They had the equipment ready to go. Unfortunately, U-haul corporate was exceptionally unhelpful. There was a duplicate reservation in the system and they canceled the one I had already paid for. Then they wanted me to pay again for a new reservation, and call a different number for a refund on the canceled one. That was obviously a non starter. It finally got worked out, after an encounter with a rude customer service supervisor. Again, the Spring Branch Store was ready. U-haul corporate is a mess.

clint B. 
Évaluation :
5

great experience, quick and easy

Jason T. 
Évaluation :
5

The gentleman (owner) I worked with was great. He explained everything to me and made sure I had every we needed for the move. When I pulled back in, he mysteriously appeared at the truck to welcome me back in and made sure I was happy. Excellent customer service skills. Will shout out to everyone I know needed a rental to go see him.

Charles F. 
Évaluation :
5

easy process

Greg Y. 
Évaluation :
5

need better signage

Ryan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
1

I was never told about mileage constraints thus resulting in huge extra costs. I did keep extra days, but the mileage was way more then expected or given information about. I am very disappointed and will not use Uhaul again

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

The site manager went out of his way to accommodate the trailer drop off though he was low on available space. Will use this facility again due to his willingness to go the extra mile.

Glen T. 
Évaluation :
4

The cab smelled like cigarette smoke????

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamala B. 
Évaluation :
5

Best UHAUL location in Spring Branch / Bulverde area.

Lance A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas W. 
Évaluation :
2

We had ordered our 15" truck online to pickup at Canyon Lake Motors which is right down the street from the house we were moving from. Then we received a phone call saying they didn't have a 15" truck and could we possibly pick it up in Spring Branch. She apologized for the inconvenience and gave us a discount on our mileage and 30 free miles. We agreed and picked the truck up in Spring Branch; however, when we got there we were informed that their 15 footer was down and offer us a 20 footer for the same price. We accepted it and it took almost an hour before we could get in the truck and leave to start our move. The gentleman checking us in had computer issues and needed assistance from another UHaul to get us checked out and our rental complete. He was a very nice, understanding, apologetic man and totally understood our frustrations. We have used UHaul in the past and never had a bad experience. We do realize that somethings our out of our hands when Murphy's Law kicks in. That day was definitely and a day where Murphy's Law came into play with all of us.This experience won't deter us from selecting UHaul when we require a rental truck in the future.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
4

We had to exchange a furniture dolly because it had a broken wheel, but when we returned it they upgraded us to an appliance dolly. We were happy with that.

Jody R. 
Évaluation :
5

Close to home with fast, friendly service!!

Micheal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan A. 
Évaluation :
5

My experience with this location was very satisfactory. Equipment was clean and serviceable and I certainly use them again.

BOB M. 
Évaluation :
5

Gentleman. At the counter was very helpful and accommodating. Helped me change to a different truck after I reconsidered. Thanks for all the help!

Trevor D. 
Évaluation :
4

Customer service was excellent

Glen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shela N. 
Évaluation :
3

Location was small and hard to get to. Being in a convenience store was weird too

BRAD M. 
Évaluation :
5

None that I can think of service was good

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
5

Best Uhual dealer out here! Two years ago I had a terrible experience with Uhual and the dealers in Bulverde and spring branch. Long story short I drove around for hours trying to find a place to drop the truck and everyone I met was rude and Uhual was confused. However, Jim made it easy, I would rent from Jim again even if it wanst Uhual! Thanks Jim!Nate

Nate F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Agent was very accommodating and friendly and came out to meet us which made for a very easy Sunday return. I would definitely recommend this location.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes T. 
Non reviews have been submitted for this location.

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