Évaluations des clients Springbank Mini Mart & Video

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Springbank Mini Mart & Video

Cote générale :

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George J.
Évaluation :

The third location yes. because the excepted it. Thank you. Niki

Elijah H.
Évaluation :

Actually clean the vehicle. There were used masks in the vehicle. They also claimed i owed 25$ in fuel. They tried to lie about how much was used. Fortunately I took pictures. I will never, ever recommend going there and will be warning friends, family and anyone who listens to stay far away from there.

Ryan H.
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Le client n'a pas laissé de commentaire.

Howard K.
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Le client n'a pas laissé de commentaire.

JONATHANDAVID C.
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Le client n'a pas laissé de commentaire.

Sarah W.
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The truck had used gloves inside of it. It had half eaten crackers inside of it. I'm assuming if this stuff wasn't taken out, that it wasn't even wiped down. With COVID-19, this is seriously unacceptable. They gave me the truck under half, l drove up the road, hardly moved the gas gauge, and they claimed that the gas was at half when l got it and that l had to pay them $15 for gas. Then, the quote they gave me was $20 less than they charged me. It also took 15 minutes to pick up the truck after our reservation. I'm not sure why this was such a poor experience, but it was seriously the worst money l've spent. We drove 15 miles and experienced so much hassle. I'd like to talk to someone about this. The people at the pickup point turned me away and said they cant help.

hamid R.
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Do not charge everyone more than your bill !!!! (My bill was 33.70$, you charged me 36.21. You have to turn me back 2.51$) My contract number is : 82526524

John K.
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All good - Online reservation is user friendly, pick & drop off went well.

MICHAELF R.
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Only issue was that they did not want to take the truck back

Amy W.
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Nothing to improve was a great experience!!!

DARLENE W.
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The computer froze during transaction, so perhaps a better computer system. The employees were very pleasant and I would definitely rent from there again.

Kristal A.
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Le client n'a pas laissé de commentaire.

Raul R.
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Nice and friendly staff, easy process pick up and drop off, will definitely use this location again.

Akash T.
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Le client n'a pas laissé de commentaire.

HAOYU Z.
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Le client n'a pas laissé de commentaire.

Hisham H.
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I drove the truck for 6 miles and charged for 25 miles! Even the dealer was shocked! There must be something fishy going on to collect money from customers! I googled the incident and found that many other people fell into the same issue!!

kevin C.
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Amazing service

JIANAN L.
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The attitude of counter was terribly negative

brian J.
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Excellent rental experience.

leo L.
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Truck had not been cleaned before pick up Garbage and used kleenex in the cab

Jorge P.
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Le client n'a pas laissé de commentaire.

tylene F.
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Le client n'a pas laissé de commentaire.

Phillip G.
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Did not have my Uhaul ready for pick up when I arrived. Uhaul was dirty inside cabin and cargo area not swept out from previous use (dirt everywhere)

EDITH S.
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Le client n'a pas laissé de commentaire.

jennifer G.
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A 19.99 truck turns out to be 85.oo waste of money and I never payed that for a big truck let along a small one

Armando C.
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I have a complain about the U-Haul policy, my reservation was not ready and I did not get the 50 dollars you mentioned I will have if that happens

Walter S.
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Le client n'a pas laissé de commentaire.

Rakan Ghassan A.
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Le client n'a pas laissé de commentaire.

Dorothy W.
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The U-Haul location and truck were great. Too many added on expenses though.

Mark B.
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Le client n'a pas laissé de commentaire.

Trevor M.
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Worst customer service I've ever encountered , paid for a trolly which wasn't supplied . Had to go into the store and reschedule making me late even though I had already booked . I was quoted 70 dollars then was charged $190 dollars for taking the truck for 2.5 hours and a 70 dollar fuelling charge !!!! ( 25km round trip) completely unacceptable

Brian S.
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System at location was down. Took 45mins to pickup. Took 30 mins to drop off. I would not recommend this location to my worst enemy.

simranjeet S.
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Le client n'a pas laissé de commentaire.

Robin D.
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Have him put customers first. He forgot that I had called to rearrange for 11-3 and still kept me from 10-2.... I had it back before 2 pm. He than took 3 customers that came in after me before he processed my return of the u- haul

Ihab G.
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Le client n'a pas laissé de commentaire.

Stephen W.
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Reservation and pickup process was frustrating. I selected a north London location online, but the final booking was changed to a location on the east end of town some 20minutes away from me. I called to change the location to somewhere closer, but then had to go through the registration process again with the cashier. She didn't seem to know how to work the online system and it took another 20 minutes to finally get the keys. I received the wrong dolly, and the cost was also inexplicably greater than my original booking by around $10. Frustrating start to a busy day.

Ken H.
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Drop off was difficult to locate as no information was given on where at the address the drop off was. Person receiving the key had no idea what to do. The drop off was recorded a day late so I was charged another day. All my days were included in original contract but was charged for 4 more.

MAURICE M.
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General acceptable service. Needed to wait on other non-U-Haul customers before I got served. No issues with equipment.

kyle M.
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my online booking didnt go through to their systems, I paid for 3 hours and got there 30 minutes early, Still didnt get my truck for an hour and a half as the store owners were confused .. and was still expected to bring it back leaving me a mere 1.5 hours to move and 3 hours paid. Otherwise the truck did the job but i should not have been charged 3 hours and expected to finish a full move in 1.5

Craig M.
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Le client n'a pas laissé de commentaire.

Juan A.
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Le client n'a pas laissé de commentaire.

James R.
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Excellent customer service. Easy to deal with, and no hidden surprises. Thank you.

Jasper Brian A.
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Le client n'a pas laissé de commentaire.

ramy A.
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The truck was super dirty and the worst customer service ever from the agent, I had in my life I returned the truck with no used after 2 hrs 4 hours trying to get my right back with Uhaul customer service on the phone with no return back or any interest to make me feel better, it is along bad story yesterday and a very bad experience with the agent and the company, I promise I will share my experience with everyone via all kinds of social media if I didn't get my right within 48 hrs

Guy H.
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Le client n'a pas laissé de commentaire.

Geoffrey G.
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Vehicle had left over garbage (mcdonalds trash and empty water bottle) At return of vehicle, Customer service rep/convenience store attendant was yelling and speaking to the other attendant in a foreign language. Not a big deal if I had told him what I was there for and he did not reply when I told him; this is when he began yelling at his coworker.... not for 3 minutes until i asked if he was going to help me did he tell me he was on his cell phone. At check in the attendant didnt let me read any of the contract info.. and push the accept button on my behalf. Not until I signed was I involved in reviewing the contractual facts (milage/gas level etc). To be fair everything was accurate so his integrity is there but perhaps his process following skills were lacking. Overall not a bad experience.. but certainly far from great.

STEVE M.
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It was dirty inside

Bruce M.
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Booking U-Haul through the web based app was incredibly frustrating. The software is a great idea but needs to be reworked. Very counterintuitive and hard to use.

Monica Tracey W.
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Le client n'a pas laissé de commentaire.

Jin S.
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I booked online, ordered online and payed online. But I waited for 45 mins to pickup my keys when I arrive on time. The shop assistant tried to help me but the manager is really unprofessional. He didn't know the password for his system and waisted me more than half an hour even without any apologize. The truck is good but the user experience is not a good memory.

Jason S.
Évaluation :

I chose the best listed location for my trip based on the options that said they had a 10 foot moving van. My confirmation sent me to a less convenient location because the one I wanted is no longer operating- yet still on your site. When I went to pay the agent noticed I ordered a dolly yet the don't have one which meant I had to go to another spot to get it. All I was offered for my inconvenience and time wasted was the mileage to pick it up. This was funny to me since when I asked the booking agent about where they chose to originally send me being out of my way that I could not receive a few free Kms for it. This was also far from a satisfying offer as it does nothing to account for my time and effort to go out of my way to pick up an item that should've been there. I asked for a $10 voucher for a rental I need near the end of May but was refused. I guess I will have to look for an alternative for my move. Also the 10 foot moving van doesn't or didn't have a ramp (which is y I chose it over the 9 foot regular van so that was a waste).

robert W.
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MET ALL MY NEEDS

Adam L.
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Didnt recieve blankets or dolly, made due but was inconvenient, also the location only takes credit card so i had to buy a prepaid card to pay for it

linda B.
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First of all we were there for 1 hr 10 min. The person waiting on us did not seem to know what he was doing and was not concerned at all that we were waiting so long. When we finally got the rental they did not have a snow brush or scrapper for me to brush off the window. When we returned the van the person waiting on us kept leaving us and going to wait on other customers took us 20 minutes to return it. All in all not a good experience at all.

Charlotte K.
Évaluation :

there was only one staff member working and it was very busy

Non reviews have been submitted for this location.

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