Overall this location had friendly staff that were helpful and explained the rental process well. Pick up was fairly easy - 15 mins to get the keys. Drop off was even quicker and all was good with mileage calculation and gas refill confirmation. I would use them again.Jan M.
Moving Truck Rental in London, ON at Springbank Mini Mart & Video
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in London, ON N6J1G5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Have everything ready. It took a long time to get going when we picked up. In the usual location where we rent from uhaul, it would have been pulled up tobthe entrance, cleaned off from snow, etc. The blankets would have been in a sealed bag in the back of the truck vs us having to get them and carry them out ourselves from a corner of the store in a barely held together clear garbage bag full of holes. It just felt very lackadaisical and unprofessional.Angela H.
The third location yes. because the excepted it. Thank you. NikiGeorge J.
Actually clean the vehicle. There were used masks in the vehicle. They also claimed i owed 25$ in fuel. They tried to lie about how much was used. Fortunately I took pictures. I will never, ever recommend going there and will be warning friends, family and anyone who listens to stay far away from there.Elijah H.
The truck had used gloves inside of it. It had half eaten crackers inside of it. I'm assuming if this stuff wasn't taken out, that it wasn't even wiped down. With COVID-19, this is seriously unacceptable. They gave me the truck under half, l drove up the road, hardly moved the gas gauge, and they claimed that the gas was at half when l got it and that l had to pay them $15 for gas. Then, the quote they gave me was $20 less than they charged me. It also took 15 minutes to pick up the truck after our reservation. I'm not sure why this was such a poor experience, but it was seriously the worst money l've spent. We drove 15 miles and experienced so much hassle. I'd like to talk to someone about this. The people at the pickup point turned me away and said they cant help.Sarah W.
Do not charge everyone more than your bill !!!! (My bill was 33.70$, you charged me 36.21. You have to turn me back 2.51$) My contract number is : 82526524hamid R.
All good - Online reservation is user friendly, pick & drop off went well.John K.
Only issue was that they did not want to take the truck backMICHAELF R.
Nothing to improve was a great experience!!!Amy W.
The computer froze during transaction, so perhaps a better computer system. The employees were very pleasant and I would definitely rent from there again.DARLENE W.
Nice and friendly staff, easy process pick up and drop off, will definitely use this location again.Raul R.
I drove the truck for 6 miles and charged for 25 miles! Even the dealer was shocked! There must be something fishy going on to collect money from customers! I googled the incident and found that many other people fell into the same issue!!Hisham H.
Amazing servicekevin C.
The attitude of counter was terribly negativeJIANAN L.
Excellent rental experience.brian J.
Truck had not been cleaned before pick up Garbage and used kleenex in the cableo L.
Did not have my Uhaul ready for pick up when I arrived. Uhaul was dirty inside cabin and cargo area not swept out from previous use (dirt everywhere)Phillip G.
A 19.99 truck turns out to be 85.oo waste of money and I never payed that for a big truck let along a small onejennifer G.
I have a complain about the U-Haul policy, my reservation was not ready and I did not get the 50 dollars you mentioned I will have if that happensArmando C.
The U-Haul location and truck were great. Too many added on expenses though.Dorothy W.
Worst customer service I've ever encountered , paid for a trolly which wasn't supplied . Had to go into the store and reschedule making me late even though I had already booked . I was quoted 70 dollars then was charged $190 dollars for taking the truck for 2.5 hours and a 70 dollar fuelling charge !!!! ( 25km round trip) completely unacceptableTrevor M.
System at location was down. Took 45mins to pickup. Took 30 mins to drop off. I would not recommend this location to my worst enemy.Brian S.
Have him put customers first. He forgot that I had called to rearrange for 11-3 and still kept me from 10-2.... I had it back before 2 pm. He than took 3 customers that came in after me before he processed my return of the u- haulRobin D.
Reservation and pickup process was frustrating. I selected a north London location online, but the final booking was changed to a location on the east end of town some 20minutes away from me. I called to change the location to somewhere closer, but then had to go through the registration process again with the cashier. She didn't seem to know how to work the online system and it took another 20 minutes to finally get the keys. I received the wrong dolly, and the cost was also inexplicably greater than my original booking by around $10. Frustrating start to a busy day.Stephen W.
Drop off was difficult to locate as no information was given on where at the address the drop off was. Person receiving the key had no idea what to do. The drop off was recorded a day late so I was charged another day. All my days were included in original contract but was charged for 4 more.Ken H.