Le client n'a pas laissé de commentaire.
Quanna S
Customer Reviews for Springridge RV And Mobilehome Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No suggestion—they were very helpful
PEGGY PStick to the time of pickup on reservation.
roscoe wThere were cigarette butts left, one on the dashboard passenger side. The app was VERY slow, despite speed tests showing I had good throughput. Also the app is not intuitive. The rep at the location I spoke to was unprofessional and continues to interrupt when I had questions.
James RPoor service, things not explained in details, I believe that the staff is knowledgeable to maintain an operation of that quality and it does not operate like the other U-Haul operates. I've been renting for U-Haul for the last four months and I've never encountered an issue. The way I have for the Spring Ridge RV I pray to get more knowledge understanding I know how to run a business a little better. Merci.
DAPHNEE WWhen I picked up unit , it wreaked of marijuana.and there were no others available to swap with it. Had to use it with my grandson and son in law for most of the day
Dana TThe lady was super nice, that's the only positive I have. I reserved a truck, furniture dolly, and moving pads. This location does NOT have any dolly's or moving pads. The truck was very clean but the check engine light came on after driving less than 30 miles. Moving is already stressful and this just compounded the issue times 10. Also, Uhaul needs to update their reservation equipment at this location. The lady was super nice but was using a KINDLE to process my check in and check out. Took approx. 20 minutes both times. We are in 2023 so get with the times and update
Betty WKeep up the good work. Very impressed.
RACHEL HYour good needs nothing
Levi WMake sure everything is functioning properly, tires are drive safe!
Virginia JThis was the second time that I have rented a uhaul in which the blankets that I had ordered were not available once I arrived at the pick-up. Super frustrating to have to go to another location to find some. Also was told by the attendant that additional mileage was $.40/mile. This was incorrect as it was actually $1/mile. That's a big difference! I was also incorrectly informed by the attendant that I could drop the truck off at any location and just call the 1-800 # to let them know where it was at. This is possible to do I guess but she did not tell me that it was a significant increase in the rental cost! Think I will rent a Yellow Truck next time
William HEverything was perfect!
George GThe equipment was clean on the inside but had some debris on the outside
Linda MFine service. No change needed
James HGreat customer service and the cargo trailer was just what I needed.. Would highly recommend U-Haul in Clinton Ms..In my opinion no improvements needed. Thanks
Angela TMake sure the equipment is working properly
Bryan HMy truck was old and did not work so I had to take it to another location catch a Uber to go 44 minutes away to pick up another truck and charge the mileage. Terrible experience!! I asked to get a call and no one has called me!!
Victoria LRien
Byron CI always use this location. They are kind and helpful. I would recommend them to anyone who needed a uhaul.
Kathryn SI had a reservation for almost a week and I was passed to three different U-Haul locations in Crestview and then the last fourth one I had to drive all the way to fort Walton to get a U-Haul all of this set me back a day and traveling and was not able to make it to work on Monday. Although the pickup location fort Walton was excellent in the drop off was excellent the places I had to go in Crestview were very poor customer service
Joe PFriendly attitude by all employees was beyond what I expected!!!
Stanley PNeee to make sure maintenance is completed on the rentals. The truck that was rented did not drive well and has a check engine light and on. The front bumper was cracked. The exterior was dirty. There is no key drop off box at this location.
Glenda WI will never rent from uhaul again.
Lasonia TFriendly and helpful service.
Dallas CThe online check-in was very difficult. I had to call customer service 3 times.
Michelle AOne of the wires on the trailer didn't work and personnel had to get another one. No assistance in getting car secured on trailer.
Leslie MThis is a wonderful place to rent a UHaul from. The there is very friendly and she's willing to help in any way possible
Kelse SI came to drop off no one was at work no one answered phone the hours was said to be open I returned on Monday to drop off trailer I was told I should have dropped it off and left a voicemail. so I got charged for the extra days
jesse hThe employee at this facility was no help whatsoever. The equipment I reserved (blankets) weren't there. I had to hook up the equipment and do the check with out any assistance (I couldn't check the brake lights by myself)
Patrick FI only dropped off the trailer. I verified that my drop off was fine via the phone .
Carolyn CCustomer service rep was rude. As we inspected the truck we found that it was messing the gas cap. My dad was the driver and he also has his CDL. When he brought it to their attention , the lady's response was "And?! What else can I do for you ?" My dad proceeded to tell her it was a DOT violation and could cost him a ticket she stated that her boss inspected the truck and it was okay to drive… as we"re on the highway The truck started shaking. If you drive anything over 50 it shakes like a stripper in Early Morning service.
Ernest PWorst service I've ever witnessed, my appointment was for Sunday May 31. Uhual called me Saturday at 230pm to tell me "there are no available units for Sunday " and that I would have to pick up today ... At 4pm!!! I was 3 hours away. I had to have my father drive and get it. Then the woman had the audacity to call me and say "I close at 4, but today I'm shutting down at 330pm.. my father had 1 hour to get there. Whoever manages this store should be fired immediately. Keep in mind I made the appt though Pearl Ms and was given the Clinton location .. whoever is responsible for that.. needs to be fired.
Benjamin CClean a little on the side cup holders but it was overal pleasant!
Macey FMaybe teach them just the most basic concepts of customer service?
tracy rThis was one of the best experiences I’ve ever had with Uhaul. Tiffany was extremely accommodating and patient and her customer service was awesome!!
Chirvona FThe customer service provided by the representative on duty was quite rude.
DEBBIE CTiffany Ellis helped me and made my moving experience run smoothly.
helen eWho ever rented the truck before me, smoked in the truck and there were ash marks along the window seal. The truck smelled horrible. I had to clean the inside of the vehicle.
Jim FTiffany was an excellent customer service rep! Very kind, very professional
David POnly drove truck 52 miles and paid $1 a mile. Expected that. But was also charged $29,95 for 9 gallons. What a rip off!! We were not told to refill truck.
Amylou DIt took 15-20 mins to get service with no other customers besides me. It would have been nice to have gotten everything completed faster. The employee was very nice
Mitchell CCheck engine light was on
Shyla MNothing because everything was great. And Tiffany have great customer service.
FRED MSuper sweet people.
Richard CThe representative at the location was so nice and efficient! Definitely would recommend the location.
JASMINE TEverything went perfect! The receptionist lady at the desk does a fantastic job. There is nothing that could have made my experience and better because everything went perfectly!
jennifer cThe complete team handle my affairs like it was their own. Website, customer service and in office staff she , Tiffany was on point. Thanks again great team and teammates. M. Alexander
MARESA ANothing, tough time due to covid 19
Eric PLocation hard to find. Even with gps. Need bigger sign next to road!
Sharon MPut signs up directing customers to your office.
Brenda BProcess went very smoothly. All was great.
Tom W