Customer Reviews for SS Storage
(Concessionnaire U-Haul dans le voisinage)

106 évaluations

804 S Reavis Rd   Claremore, OK 74017

(918) 342-1961

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    9h am à 1h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(918) 342-1961

804 S Reavis Rd
Claremore, OK 74017

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    9h am à 1h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Maybe a short video on how the various ways to execute transactions.

Jason W. 
Évaluation :
5

Always a clean, convenient, and will use them in the future!

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly t.  |  Expérience générale 
Évaluation :
5

Nice people. Would prefer it if they accepted cash as a payment.

MONICA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE P. 
Évaluation :
5

Everything was great & convenient. I will recommend any movers to the SS storage location.

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
1

WE HAD PICK-UP AT HWY 20 IN CLAREMORE. THEY CALLED ME TO INFORM US THAT WE WOULD BE CHANGED TO THE REAVIS LOCATION BUT SAID WE COULDN'T PICK IT UP UNTIL 9 AM INSTEAD OF 8 AM. GOT TO THE REAVIS LOCATION THE NEXT DAY AND FOUND ONLY THE CAR HAULER READY. GOT ANOTHER MESSAGE THAT THE TRUCK WAS NOW AT A DIFFERENT LOCATION AND WE HAD TOO GO AND PICK IT UP WASTING ANOTHER HOUR (COULD HAVE PICKED IT UP AT 8 AM. TALKED WITH AND AGENT ABOUT THE RUN AROUND. SHE TOLD US WE COULD GET A $ 50 CREDIT. I ASKED FOR MORE AND SHE TOLD TO CALL THE COMPANY. NEVER GOT THE CREDIT AND NEVER GOT A CALL BACK FROM U-HAUL.TALKED TO VALERIE ON AUGUST 8TH AT 6:19PM ABOUT THIS AND SHE SAID SHE WOULD SEND A MESSAGE TO (NATALIE) TO CALL US BACK. IT NOW HAS BEEN 10 DAYS AND STILL NO CALL !!!!!!. ON AUGUST 18 TRIED TO TALK WITH CUSTOMER SERVICE AND GOT TO CHAT WITH 2 PEOPLE ALEXIS AND LACHAN AND BOTH OF THEM CUT ME OFF BEFORE ANYTHING WAS RESOLVED. THAT'S WHAT YOU CALL A WELL RUN BUSINESS (JUST JOKING)

Paul J. 
Évaluation :
5

Everything was great...Thank you.

CINDY M. 
Évaluation :
5

Not a thing was good service

LEE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny A. 
Évaluation :
5

There was a lot of squeaking in the front-end. May need to have the vehicle serviced. But other than that good experience.

HEATHER P. 
Évaluation :
4

The equipment was clean enough and well enough maintained for being an often and hard used vehicle. There were several dings and scratches which were marked sufficiently, but wouldn't affect the use of the vehicle. They came out and checked when I spotted a few extra dings and scratches that had been missed, and, they marked those as well. Staff people were polite and answered my questions. I have no complaints.

BRONWYN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy T. 
Évaluation :
5

The trucks interior was cleaned. The passenger side mirror was not in working order. It wouldn't stay in the the position that I needed it to be in order to see the side view. The speedometer was not working. And lastly, the engine kept losing power and would not switch gears while I was driving it. Not safe at all for the road.

JONATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith S. 
Évaluation :
4

The U-haul phone app is a FAIL!!! I could make the reservation, but could not complete pickup process nor complete the return process with the phone app. Reading the reviews on the app apparently I'm not the only one that has had this problem.

STEVEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN R. 
Évaluation :
2

THE LADY WAS REALLY NICE AT FIRST... BUT THEN I ASKED FOR A COUPLE MORE DAYS AND SHE EXTENDED IT 10 DAYS AND OVERDREW MY BANK. I CALLED TRIED CALLING AND GETTING A REFUND AND THEYN DENIED IT SO I KEPT THE TRUCK AS LONG AS THEY CHARGED ME FOR THE DISTRICGT MANAGER OF IT IS NOT PROFESSIONAL EITHER.

SAMANTHA L. 
Évaluation :
1

Truck due back at noon. I arrived at 8:45 am to realize there hours started at 9. However, I waited until 9:15 and still no one had arrived. I had an appointment and could wait no longer so locked the truck and left the key with a note in the mail slot. A half hour later I phoned but no answer so left a voice message about the key and the note. I did receive a call back from the location a couple of hours later - mainly to advise me that I was being charged extra due to the gas situation. (i.e I returned it with what I actually started with instead of 1/2 tank which it apparently should have had).That part was not the location's fault, but I was not happy to wait a half hour in the freezing temps this morning and have no one open at the displayed time.

James N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETH H. 
Évaluation :
5

I have used this location several times. They are always friendly and willing to help.

ROBERT S. 
Évaluation :
2

Also the movers that was contracted through was horrible, unprofessional, and caused me to loose items that can never be replaced, loose things that can be replaced but never mean the same due to them being gifts or inherited from dead loved ones, and then loose things that can be replaced eventually when I have the money because they did not show up to actually do work untill 6pm an hour after I was to even return the truck. Loaded one load then drove over emptied that load. They took 4 hours to do that. Dropped my washer and dryer and now dryer makes noise. My daughter and I worked the best we could to get the rest on several loads in my little ford focus until my dead line to be out at 11:59 pm set by management and my notice of moving that I turned into them. So when time ran out what was left stayed. I will never rent from U-haul and never get movers through u-haul again. Plus make sure all my family and friends that are moving not take a chance on you either. Hell the woman at Ss Storage was even late to work that morning. I was not the only customer that was waiting 20-30 minutes after our pickup times for her to show up. She did no walk through or anything. The truck had mcDonald sacks stuck in the wheel hub area and I left them there because it was not my place to clean up after someone else. Never again will I subject myself to this much anxiety and mental anguish again. Thank you Mrs Anna Phillips Disabled Widow.

ANNA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL S. 
Évaluation :
4

This was the first time using the automated system. It was a little confusing at first, but once I got into it, it was great.

EDWARD N. 
Évaluation :
4

17Ft. Box truck was in poor mechanical condition. Front suspension (steering) was very worn. Bad vibration in drive line between 55 - 60 mph. Driver's seat broken down. Have rented U-haul many times, this was by far the poorest condition I've seen.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari P. 
Évaluation :
5

Charging milage is wrong we put the gas back in and that should cover milage

WHITNEY K. 
Évaluation :
5

Great customer service, very helpful, friendly staff. Je les recommande fortement. 

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

her L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSANDRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

No improvements needed. Very easy rental and pleasant person

scott C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ahmad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernesto M. 
Évaluation :
5

A little more warning on change in rental location and change in rental time would be helpful.

Richard B. 
Évaluation :
5

They were very helpful and offered parking help.

Paul D. 
Évaluation :
5

Great service, thanks.

Todd W. 
Évaluation :
4

Great Service.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
4

Aucun

NENGGE V. 
Évaluation :
5

Very friendly knowledgeable and was exactly as I was told when I called!!

LINDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tandi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa K. 
Évaluation :
5

The cell phone check in really sucked, could not do it one day and the next too me an hour

Ann K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita G. 
Évaluation :
5

the manager at the location goes above and beyond for their customers!

Victoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

The back end of the truck was filthy, looked like the previous renter and hauled plants and dirt. Should have been swept clean. Not to mention having to check back in the vehicle online is for the birds. When you have been moving for 2 straight days, it's freezing cold, you're tired and still have things in 3 or 4 personal vehicles to unload the last thing you want to do is stand outside in the cold and do the job of the rental company. If you fill out the mileage, gas gauge info take pictures of that, of all sides of the truck (inside and outside) as well as where the darn thing is parked....we are doing your job. Way to make it as INCONVENIENT as freaking possible for your customers

Breanna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig T. 
Évaluation :
5

great help and very professional!

Lyndsey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elizabeth V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
5

Expensive. But good service. Said 1995 a day but got charged 40 a day

william G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet B. 
Évaluation :
5

Super nice and friendly staff

Amy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Nice and professional

Jimmy K. 
Évaluation :
5

Customer Service Excellence!

bonnie F. 
Évaluation :
5

Don't charge for the mileage if the customer has to drive to a different location to pick up other items that they rent. SS did a great job renting the dolly

Rhyan R. 
Évaluation :
5

everything went so smooth - it was overall a VERY satisfactory experience. I've used U-Haul before and was never impressed. This time I was impressed.

edward T. 
Évaluation :
3

The staff here was friendly enough but seemed apathetic to the problems the damaged hand truck created.

MIKE H. 
Évaluation :
5

Very nice location and they explained everything to me so the experience was smooth and easy.

cara O. 
Évaluation :
5

Went above and beyond to be sure my truck was available on time. They know me when I walk through the door. Now, we're in Arkansas and will have to break in a new store. Merci.

BRENDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda A. 
Évaluation :
4

No one was there. They said they didn't work on Sunday's. But we made our reservation on line and with easy step by step instructions we were able to get the U Haul truck we needed and the keys were left for us to find. Over all I'd have to say my experience was very good. Were happy with our rental.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
3

Make it a little bit easier to get the keys for a uahul. I had difficulty getting them out of the truck

Christopher J. 
Évaluation :
5

Took very good care of me thanks

brenda F. 
Évaluation :
5

very helpfull

RICKEY A. 
Non les évaluations ont été soumises pour cet établissement.

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