Customer Reviews for State Street Storage
(Concessionnaire U-Haul dans le voisinage)

995 évaluations

450 W 1600 N   Orem, UT 84057
(Behind Ultimate Carwash on 1600 N & State Street)

(801) 921-5079

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 6/12/2021: 8h00 am - 2h00 pm
  • 7/3/2021: Fermé
  • 7/5/2021 - 7/6/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(801) 921-5079

450 W 1600 N
Orem, UT 84057
(Behind Ultimate Carwash on 1600 N & State Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 6/12/2021: 8h00 am - 2h00 pm
  • 7/3/2021: Fermé
  • 7/5/2021 - 7/6/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great customer service! I enjoyed the personal treatment.

alejandro B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teddie B. 
Évaluation :
2

he should to be more clear . He told me he will charge just only 3 houndred and some. but he charge 100 more I need my money back.😡

Gilda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaycee G. 
Évaluation :
5

This location did an excellent job and was willing to work with us when we needed to extend a little. I have already recommended them to a few friends and would highly recommend them to anyone else.

Ashly B. 
Évaluation :
1

I was charged for Safemove coverage that I didn't sign up for. I asked that it be removed but it hasn't.

Troy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn V. 
Évaluation :
3

I tried calling multiple times ahead of time to ask one simple question but no one ever answered the phone. When I actually went in person I was the only customer and the service was quick and friendly and the equipment served me well.

derek F. 
Évaluation :
4

We were very disappointed to not have the blankets available that we requested. They should've been available, otherwise they shouldn't have been offered.

Russell R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Location was good. My only issue with the rental was the mobile check out did not recognize my location so it would not work. Had to have the agent help me.

Brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latasha c.  |  Expérience générale 
Évaluation :
1

I rented 2 dollies and furniture pads along with the truck. None of them were in the truck. The back of the truck had garbage and food in it. I asked for a refund for the dollies and pads since they were not provided and only got refunded for one of the dollies. Terrible service and a bad experience. I tried calling 3 times to talk to someone but nobody answered. So frustrating.

Josh B. 
Évaluation :
5

We were totally impressed by this clean, well organized facility. Manager went 110 % to help us. Merci.

Jaime D.  |  Expérience générale 
Évaluation :
5

It was the only place after three other locations that was open and had a truck available.

travis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M.  |  Expérience générale 
Évaluation :
5

This was the fastest and most efficient experience I have ever had with UHaul. I was able to reserve the truck online and submit all my information, so I when I went in to pick up the truck I was in and out in less than 5 minutes. I also liked the online return process when I returned the truck after business hours. So fast and efficient!

Charles H. 
Évaluation :
1

Attendant charged me for 2 days when I only used the truck for 6 hours and attendant charged me for the 28 $insurance coverage when I requested the 14 $

Brian B. 
Évaluation :
5

This location is always easy to work with. The U-Haul mobile app check-in experience leaves something to be desired (I only have experience with the Android app); twice I've tried to check-in with the app but it always gets hung up on photo upload. I've had to go into the office both times to complete check-in. Probably won't opt for mobile check-in in the future.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
3

When I returned the u haul, the app was giving me a lot of issues and when I tried to leave a report on the bumper of the u haul it didn't let me report it. Everything else was good tho just some irritating app issues with returning the vehicle.

Johnathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
5

The only difficulty was having my unit pilfered when my keys were stolen. It was far too long before I learned of the theft to have the filming Of the act available. Never did learn if the culprits.

JUDY T.  |  Expérience générale 
Évaluation :
5

The person behind the counter was very polite and helpful

greg H. 
Évaluation :
2

The representative was not wearing a mask never asked if I needed any help never even told me wear the trailer was he also acted very annoyed that I was there the trailer was dirty and had grease on the handle when we returned it no one was around at 4:00 in the afternoon to help us we had to leave it in the parking lot I have rented at this location before and have never been treated like this also on a side note when we picked up the trailer there was no one else there except the clerk

Byron R. 
Évaluation :
5

Love the easy check out on the phone, no paper contracts, way easier.

Shane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osbaldo M. 
Évaluation :
5

per mile charges are a bit pricey but the convenience of renting is great

Joe A. 
Évaluation :
3

Truck was not clean when I got it nor do I think they even inspected it last time they received it. It had a couple trash bags in the back.

JOSE E. 
Évaluation :
5

Super easy process

JOE T. 
Évaluation :
5

I loved having the storage climate controlled.

KELLY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY L. 
Évaluation :
4

The truck was old and very rickety. It severely shook on the freeway at the speed of 65 Miles an hour. It was pretty rough and felt pretty unsafe. I was highly disappointed with the truck

Tim M. 
Évaluation :
1

Attendant was not very helpful and seemed clueless on how the reservation and online check in worked. Wasn't very customer friendly and seemed put out to do his job. Wasn't wearing a mask for covid. Truck had a pile of uhaul blankets in it, messy and not covid safe. I returned the ones I rented, unopened, as I had enough of my own blankets for my move. Attendant agreed to refund my money for the unused blankets, but charged me anyways. I usually have great experiences with Uhaul and rely on the company whenever I move. This time was absolutely frustrating and unprofessional. I honestly feel ripped off because I got a dirty truck and had to deal with an unprofessional worker.

Cora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany R.  |  Expérience générale 
Évaluation :
2

Blankets and dolly not loaded had to go in and get them. Truck was extremely dirty! Windshield glass and headlights covered! The whole truck was a mess!

Robert B. 
Évaluation :
5

The Truck's "Low Oil" light was on when I picked up the truck. This was also the most uncomfortable Uhaul I have ever rented, and I've rented a 26' truck before. The truck felt like it was oscillating up and down when driving at certain speeds on the free way. It felt like the truck was going to break in half. Something was making it vibrate like crazy at certain speeds too. My arms were cramping just trying to hold the truck steady. I think there is some serious need for inspection and maintenance on the truck I rented. Otherwise everything else about the rental experience was fine.

Jacob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn P. 
Évaluation :
3

Rental process was easy and convenient, however, the cargo van was incredibly dirty. I hadn't been swept out, there were grapes behind the driver's seat, the mirrors were too dirty to use--both rear view and side view. I brushed some crumbs off the seat and a huge pile of dust came from the seat. Had it ever been vacuumed? This would be such an easy vehicle to quickly clean--sweep, vacuum the seats, wipe off the dashboard. The gentleman at the office was very nice, but he didn't walk about the van with me before or after to document condition. It felt very unprofessional. Frowny face emoji.

Tamara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

quick and easy

Eric K. 
Évaluation :
5

Excellent customer service. Guy changed my drop-off location for me. A+

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN K. 
Évaluation :
5

The truck was horribly out of alignment and did not feel safe on the highway. It weaved all over and shook as it went down the highway.

Benjamin F. 
Évaluation :
1

I was charged for movers that I didn't want and nobody showed up so even if I had wanted them nobody came.

James R. 
Évaluation :
3

The passenger door handle on the outside would not work and the keys got locked in it. Cost us 100 bucks to have a locksmith come out. Make sure nothing is broken before you send it out.

Jared T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

The unit was accessible anytime day or night. The staff was friendly and quick to be at the office when I needed assistance.

Karen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADY H.  |  Expérience générale 
Évaluation :
5

Service was great and everything in working order.

Shirley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette E.  |  Expérience générale 
Évaluation :
5

No improvement necessary. It was my best rental experience to date.

Ken K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

I would not recommend this service to someone else. Our UHaul was dirty and beat up and not only had the battery die once but TWICE during the time of our rental period. It caused us a lot of issues and time and made our moving experience extremely stressful.

Jordan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

They were quick!

Roseli Z. 
Évaluation :
5

I have rented a lot of uhaul moving trucks. This was by far the best location I have ever been too. The front desk was awesome and provided great service and made it really easy to pickup and drop off. The location was super clean and easy to access. Really great place to get a uhaul.

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirlene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Ivan was excellent.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

Same as pickup location everything was quick and easy drop off.

Amel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin S. 
Évaluation :
3

The truck was super dirty in the back- it looked like under a couch cushion. Tons of trash too.

Corey B. 
Évaluation :
5

Nothing - vet friendly, helpful service!

Kenneth C. 
Évaluation :
5

Not a thing, personal we're friendly, and helpful, being a disabled veteran that's important. Your people at both ends were great.

Amel M. 
Évaluation :
5

windowa were vwey dirty, everything else was fine.

Jean F. 
Évaluation :
5

Everything went well.

Greg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliana M. 
Évaluation :
2

The headlight was out and I was not able to move during evening and nighttime hours and had to rent the truck another day causing the delay. When calling to extend the extra day they placed a note in the file the reason why I needed to extend. When returning the truck I told the people behind the desk that the headlight was out and I needed it an extra day and they said they would take care of the extra cost. I received a receipt for the entire amount included. I feel I should have at least the extra day rental fee of 20 $and the 14 $coverage charge for insurance removed.

Jeff E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
5

The place was closed when I returned the rental. And I'm sorry for the parking, I put the key in the box before realizing that I put the truck in an awkward position

Ivan T. 
Évaluation :
4

Simple process because I filled out all the paperwork on line. Windshield and windows were very dirty from wind and rain 5 days earlier.

Todd P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bob S. 
Évaluation :
1

Tie down strap broken Sent me to service center who said they could not fix it Was told to call road side service who sent a two truck No usefull

Leroy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne H. 
Évaluation :
3

Was just told to park equipment. No other interaction was had.

Jerrie S. 
Évaluation :
5

We received great service from Beginning to end. We even needed to extend our use and they were completely accommodating and helpful.

michael A. 
Évaluation :
5

Very pleased

Ronald B. 
Évaluation :
3

Truck was not cleaned and the engine or transmission sounded like it was struggling to get moving. I understand that not everyone takes care of these vehicles like they should be. But this one sounds to be off a little

Michael S. 
Évaluation :
5

Overall was great! But at least have the windshield and mirrors clean. My truck had a lot of bugs from previous trips. Merci.

Pamela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley D. 
Évaluation :
5

Quick,easy and hassle free. The lady at the front desk was super nice and helpful. Explained everything transparently and made the whole process so much easier

Aaron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

You are doing great right now. Thanks!

brent J. 
Évaluation :
3

There wasn't food wrappers if that's what you mean by clean but the windows were filthy inside and out. I wiped down al the upholstery, arm rest, cup holders etc. I kind of figured since I haul wanted a early check in so you don't spend time in the office they would have sprayed down the inside of the truck for cleanliness during this cautionary time. Too much to expect I guess.

Denise R. 
Évaluation :
5

It was a little difficult to find the truck. A picture of where it is parked would help.

Mckay W. 
Évaluation :
5

Great place to rent a truck!!

Tyler O. 
Évaluation :
1

I made sure the truck had a 1/4 tank of fuel as instructed and still got charged for not putting fuel in.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
4

I waited quite a long time to be helped. But when I was helped the nice man (Ivan, I think was his name) went above and beyond. I realize that I waited as long as I did because he was the only person working at the time and he was making sure he took care of each customers needs completely. I really appreciated the way he hooked up my trailer and walked me through it all.

Cecily G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hailey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden N. 
Évaluation :
4

No problems. We were able to keep the utility dolly an extra hour which was great!

rebecca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie F. 
Évaluation :
5

Very convenient and secure. Staff was helpful and respectful.

NATHAN A.  |  Expérience générale 
Non reviews have been submitted for this location.

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