Customer Reviews for Steddum Wrecker Service LLC
(U-Haul Neighborhood Dealer)

64 évaluations

9380 S 431   Chouteau, OK 74337

(918) 803-4133

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(918) 803-4133

9380 S 431
Chouteau, OK 74337

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Not charge a full day if we're a little late getting the truck back

Matthew D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SAMUEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda N. 
Évaluation :
5

Chad was amazing!

Sarah L. 
Évaluation :
5

The guys here were very friendly and helpful!

Valorie S. 
Évaluation :
3

I had a very nice and clean uhaul. No issues whatsoever. A/C was definitely cold for as hot as it was outside. Friendly staff at Steddum Wrecker Service. I feel they went above and beyond considering I left my keys in the truck and they hung around after closing for me to be able to come and get them. I'd definitely use them again when I move again. Thank you Steddum and to the rest of the staff for the curtesy and the smooth comfortability of renting the truck out ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ - Brian Brophy, Pryor, Ok

BRIAN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
5

We had problems with the after hour on-line booking system. The gentleman that was there, was very Professional, Respectful, and helpful checking that we were in fact in the correct place.

Shaun H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley S. 
Évaluation :
5

Holiday weekend and a family reunion, We were very well accommodated. They even opened up after normal work hours to help us get on the road.

Debbie G. 
Évaluation :
1

I have never had a more unpleasant experience in my life. I will never use Uhaul again and I'll be spreading the word about how poor my experience was across the board.

Blake J. 
Évaluation :
5

Easy to rent and dealer was friendly and competent.

coy D. 
Évaluation :
5

very helpful!

Tammy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie B. 
Évaluation :
2

Separate u-haul rental business from other private owner business functions clutter

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney C. 
Évaluation :
5

Dropped off after hours called next morning to verify

Crystal L. 
Évaluation :
2

I ordered 226ft trucks a week and half in advance and prepaid so my move would go smoothly. The day before pick-up a girl from u-haul called and informed me that my trucks would have to be picked up in another town and that I would have to pick them up two and half hours later than planned and reserved for. This cost me 2-1/2 hours of labor time loading the trucks . I voiced my feelings of this not being what i had planned and served for and the first thing out of her mouth was,,,,,dod i want to just cancel the trucks . Makes me feel that this company doesn't care how you feel ,,, they just want your money . Because of the delay i had to pay for a hotel for two men . I had already bought a truck load of u-haul boxes. This is the last time i will use or recommend U-Haul.

Kenny C. 
Évaluation :
2

The girl with U-haul that called me the day before pick up was rude and kept asking me if i wanted to just cancel the two trucks because they were not going to be at my pickup location and was not going to be able to be picked up at my reserved time. This will be the last time i rent from u-haul .

Brandon C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
2

Uhau needs provide exact amount it will cost and not add charges.

RICHARD M. 
Évaluation :
5

Steddum Wrecker have always been very polite and easy to work with. We called them Monday to confirm we turned everything in right since we dropped off after hours (Christmas morning). We informed them that we had dropped it off Saturday but my mobile app wasn't letting me check the truck in but I had all the pictures I took if they needed it. They stated that they were about to check it in for us and told us they seen us on camera dropping it off and they had already put the time as Saturday. They were very friendly and helpful! I only marked no on the location because after all it is a wrecker service and they can be very messy and often it seems intimidating to some (my wife) but it was as I was use to after working with them as a police officer years ago.

Stephen A. 
Évaluation :
5

I have nothing negative to say about the pickup location or the gentleman who helped me. Chad was friendly and got me in and out and on the road as quick as he could. I am frustrated that I requested to pick up the rental in Muskogee, OK which was only 12 miles from where I lived and instead had to drive all the way to Chouteau, OK which was almost an hours drive away so that took almost 2 hours out of my day not to mention the hour I waited due to the main system crashing which was not Steddum Wrecker Service's fault. I reserved a 20ft and was only able to get a 15 foot due to the previous renter not returning in time. I also paid for 3 hours of help for moving and they were gone by the time I got back home as I paid for 11-2 and I did not get back home until 2.

tiffany A. 
Évaluation :
5

Everything went well, can't complain location was convienant for us. Transaction from pick up to drop off was smooth

STEPHANIE B. 
Évaluation :
5

If need, this is we're I'd go

Steven L. 
Évaluation :
4

Keep on smiling

SHARON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

All questions were answered in a professional and courteous manner. I recommend Steddums for rental occasions.

PHILIP S. 
Évaluation :
1

Have the tow dolly hooked up legally, for one. Another Uhaul place had to tell me mine was hooked on illegally. And then do not overcharge me for stuff that do not need to be charged for. There's more that could be said, but I feel like my point is across.

ANTHONY P. 
Évaluation :
3

It took a bit to get the paper work done. Give them some help with computer training

KENT P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rusty F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max W. 
Évaluation :
5

Did no go into store, customer service rep met me at the truck and asked if everything went well.

David S. 
Évaluation :
3

Get my order right. I order a 20 ft. Had to drive a 26. I didn't like it. Your 1 day rates is a lie like 39.99. I will never use you again.

VALERIE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELVIN A. 
Évaluation :
1

It wasn't close by. There was one closer. They weren't there during operating hours.

JOHN J. 
Évaluation :
1

It was the biggest joke ever with the whole thing from the begining to the end i was very disappointed

jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAI T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melinda M. 
Évaluation :
5

Pick up was quick and easy. Staff very helpful.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
5

Excellent service

CRAVAN C. 
Évaluation :
1

Called number as instructed and no answer. Called number second time and was told they don't open till 10:00 a.m. just leave it out front and drop key in box this was 9:45 a.m. Then got charged $20 after hour fee. The place is a dump and not inviting at all.

RICHARD S. 
Évaluation :
5

Great place friendly people trailer was clean and in great shape

ALLEN S. 
Évaluation :
2

These people have charged my acct for damages we did not do. I will be calling to inquire how to dispute the $380 this drop off location charged me. There is no way we did the damage he is claiming.

GINA M. 
Évaluation :
3

Decent facility just didn't listen and charged me for unnecessary products

Noah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

You need to be more organized, and have people that know what they are doing. It should not take over an hour to get your equipment when you have reservations

CHERYL M. 
Évaluation :
4

Person who helped us was very nice and took good care of us!!

CANDACE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
3

We had animal pawprints all over the seats. However, the truck itself was fine.

Rhonda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry F. 
Évaluation :
1

The store supposed to be open. We show up with our reservation and no one was there to help us. Call customer service kept transfering us around. Took 2 and a half hour to get our truck. You guys freaking sucks.

eduardo G. 
Évaluation :
2

Could approve on when a person is getting the uhaul it can be more easier it took me almost two hours trying to get the uhaul

Fredericka H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vici B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry F. 
Évaluation :
3

The location is easy to get to. We have dropped of trailers here on multiple occasions and are met with mixed results. Mostly they are a hands-off location. This trip I was able to get assistance dropping the trailer as I couldn't lift it off the ball on my own. This is the first time I've been able to get any help from anyone here.

Bree E. 
Évaluation :
1

I dropped after hours in a rain storm and couldn't connect online so I called 1800 u haul to let them know since I was a day early. They had the nerve to charge me a $20 after hours fee in which they did nothing after hours the site didn't even check it in till after the scheduled drop time. U-HAUL HAS LOST A LIFE LONG CUSTOMER and everyone I know will know to .

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen S. 
Non les évaluations ont été soumises pour cet établissement.

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