Customer service was great! I had to extend my rental by a day, and they went above and beyond to make sure I was taken care of. Pick-up and drop-off instructions were easy and straightforward. The only thing I'd recommend is being more transparent about the final cost. When I originally booked my 2-day trailer rental, I was told the total would be $63. However, when I arrived to pick it up, I was charged an additional $26 for taxes and insurance. For some people, that extra cost can be significant, and it would be much appreciated if the full price was made clear up front-before placing a hold on the card or finalizing the booking. Thanks again for the help and great service overall.
HUNTER D
Steddum Wrecker Service LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chouteau, OK 74337
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- 3,5 - Cote moyenne des clients
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The drop off location I was given was 50 miles away even though there was one 5 minutes from my house. There was no place in the website to change it.
PHILIP RGot charged extra for being over the mileage when pick up location was changed the day before. Loaded in owasso, unloaded in locust grove, returned truck to chouteau but got charged extra for being over the mileage?? I have used U-Haul for years, but this will be my last time. Changes are always made after I book online and extra charges always added. Lost a long time customer over this one.
Jennifer SThere isn't much room for improvement. Personnel, equipment,process were all outstanding.
Kelly LGuy working was kind & helpful however the trailer was INFESTED with ants & got into all our stuff
MATT P