Le client n'a pas laissé de commentaire.ROBERT B.
Steeles Hardware Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Larry T.
The customer service was exceptional! The pickup truck bed was really dirty so I was concerned I was going to be charged but was not. Everything was great!!!MICHAEL I.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.SUNG L.
Our equipment was absolutely filthy inside, Covid mask on the floor, beverages spilled in console, food and wrappers all over the floor. Clearly it had not been cleaned out after last use. Not a good thing in this age of Covid. Walter, the gentleman who attended to us before and after, was apologetic and very accommodating- he did the right thing. You don't get customer service like Walter anymore and it's a shame. Please tell Walter.George V.
Le client n'a pas laissé de commentaire.Matthew P.
Truck was not cleared of snow by location, nor was snow shoveled around truck for ease of inspection/entering of truck. Inside the truck was clean. As a customer you expect the rental to be ready to go when rented, and not to have to do the manual labor of prepping it to be drivable.Gary S.
The truck we received was so ludicrously large we couldn't park it close enough to the location we were moving things from and my husband, who is disabled, wound up really straining himself making the long trek up and down the hill we had to park below. A warning email that they were substituting out the cargo van we had reserved for the 15 foot truck would have been nice. If we hadn't had to move that day and that day alone I wouldn't have accepted the much larger vehicle. I do really like Steele's and realize that this wasn't their fault, but a warning would have been nice so I could have tried to find something smaller at another location.Sean S.
Le client n'a pas laissé de commentaire.Kenneth F.
Steeles is the best there is. They wake in the morning and piss excellence. Nobody can hang with their stuff. Shops with confidenceJonathan K.
Le client n'a pas laissé de commentaire.John C.
After making a reservation for a truck and transport, I was notified that the transport was not available. Even though the location was 45 miles away from my apartment in Kingston, PA. This was very concerning since I had made moving plans around the availability of this equipment. Fortunately, a transport was made available due to a cancellation. The agent at Steeles Hardware was very helpful and contacted me as soon as a solution was found.William R.
U-Haul had this location closing at 6. We rushed for that deadline, only to be told that U-Haul is wrong: they close at 8.Alan M.
Le client n'a pas laissé de commentaire.Ihor M.
Reservation was originally for a different location. No vehicle was available, but the owner was friendly and efficient, quickly for a nearby location where I could get the truck I needed.Paul F.
Le client n'a pas laissé de commentaire.SAMANTHA G.
Was never told how much gas should be in the van when i was doneRicardo P.
Easy to order online. Pick up and return easyBrian W.
Le client n'a pas laissé de commentaire.philip S.
all done quick and professional.Mehdi A.
Le client n'a pas laissé de commentaire.ATHANASIOS T.
Le client n'a pas laissé de commentaire.Ray H.
Windshield wipers need replacing.Ehren S.
Fuel tank only 24 gallons, not 36ðŸ˜‚Yao qiu D.
Im only giving the poor rating because I had to travel 100 miles round trip to pick up the trailer. this reflects on Uhaul not the pick up locationRobert G.
Le client n'a pas laissé de commentaire.Iris U.
Clean the truck especially the cab it was nasty ciggerate smoke filled and coffee stains all over the armrestBrian R.
Inside the truck was dirty I do have pictures of it and there were drug paraphernalia inside of the glove box I rented the 20 foot box truck for the dayLinda L.
I waited in line for 20min for my reserved vehicle. When I got in the vehicle there was a dirty cup and dirty tissues, which I threw away. I moved 2 living room couches and a chair, Returned the Uhaul. I received a 97,00 $ cleaning fee. I cleaned out the trash in it left for me by someone else? I only moved clean household items and drove on main roads, it didn't rain or have bad weather. I'm not sure what I made it dirty??? I called and was not told exactly what was dirty, just that it was excessive and I was being charged for it. I was pleasant when I called and all I was told was that if it was dirty when I got in it I should have come back in. Lesson learned and I will not be going back to this location or advising anyone else to go there. I feel the charge was not backed by actual facts since no one could tell me what was excessively dirty. I was not taken seriously about the cup and tissues I cleaned out the truck. I'm an honest person I felt no consideration at all that it was actually dirty prior to my use.Heather R.
Le client n'a pas laissé de commentaire.philip S.
Eric at Steels was pleasant and professional The equipment performed as expected. The website needs some work. It is not intuitive.TIMOTHY H.
Aside from a small issue with knowledge about connecting the trailer, always awesome dealing with Steele's. 100 % recommend to anyone for anythingROBBERT H.
Le client n'a pas laissé de commentaire.ALEX B.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.Robert J.
Need more sales representative on the counter waited too longRuben M.
The vehicle had defective ignition lock and key and caused me to get stuck 5 times when zI was nowhere near the rental facility. Very stressful .NEAL S.
I was told the trailer was not hooked up properly by the drop off uhaul. The representative did it for us. The gentleman at the checkout counter were phenomenal.erik C.
Le client n'a pas laissé de commentaire.Ashley L.
Have blankets dollies the correct trucks communicate with your central offices. The store had no idea what was going on. The central number in Wilkes barre doesn't answer the phone. I called all day from 9 to 5 and was disconnected. I was charged the wrong price and couldn't get what I needed.ryan N.
Le client n'a pas laissé de commentaire.Edwal O.
Le client n'a pas laissé de commentaire.Casey C.
Le client n'a pas laissé de commentaire.Anthony G.
Clarify that online check in can be done prior to arrivalDonovan A.
It was pretty painless. Not sure how it could be improved upon.Hector R.
Le client n'a pas laissé de commentaire.patricia H.
Le client n'a pas laissé de commentaire.Rea L.
Email a customer when a reservation is cancelled. Also not charge a customer a reservation charge when their original reservation was cancelledJesse L.
Short version: filthy truck, damaged upon pickup, poor service, unsafe, beware. Long version: The truck was damaged and very dirty upon pickup. Previous renter had smoked in the truck - the cab wreaked of cigarettes, there were ashes everywhere â€" the floor, seats, dashboard, cupholders, glovebox â€" there was also a portable/cup holder ash tray full of ashes shoved in the glovebox, a couple cigarette butts on the floor, fast food bits left around, spilled beverages â€" on the floor, armrest, center console, cupholders, and dashboard â€" and whomever was in the truck last had left a couple of green nuggets? on the floor as well. Don't forget the hair trimmer guard attachment stuck in the seat next to the seat belt. Oh and there was a used fire extinguisher that had been shoved behind the driver's seat as well â€" not from U-Haul according to the U-Haul representative I spoke with on the phone when I asked for a new one, they don't put extinguishers in their trucks. Forget any concerns about COVID disinfecting, this truck was filthy by pre-COVID standards. I've used cleaner public restroomsâ€¦ No one inspects the vehicle with you upon pickup [because of COVID?], but you're forced to go inside the store to pick up your keys? I did a quick walk around solo and found the rear passenger tire had a cut in the sidewall, but I [wrongly] assumed that since the truck had been "inspected" by an employee [clearly it hadn't been] upon return from the previous customer, it was superficial/ok to drive on. The parking lot was muddy and my ride had already left, so I decided to drive it home and clean it there. Got the truck home, cleaned out the cab for an hour, tried to get rid of the smoke, and looked over the truck again. Upon closer inspection, I found that the rear tire sidewall cut was SEVERE â€" the gash was almost through the sidewall and the steel ply was easily visible. Happy I didn't have a colossal blowout because an employee was too lazy to look at the truck before I picked it up. Found the front passenger tire had a chunk missing out of the tread as well. The whole passenger side of the truck had scraped over something at some point [damage on the body was marked as â€œpreviously inspectedâ€ with little stickers]. After losing half a day waiting for U-Haul Roadside Service to arrive to my house and swap out my two tires, I had to add an extra day to my rental and waste money because U-Haul failed to safely inspect the truck. The saga continues. Good thing I added the extra day â€" as I was about to leave to drive 400 miles on my move, I discovered that the newly replaced rear wheel and tire had not been retorqued. If you're wondering how I know, it's not because I have a 450ft/lbs torque wrench and a large socket as specified by the Ford signage above each tire. It's because one lug nut on the new wheel wasn't even close to touching the rim â€" it was more than an inch off of it. I could tell standing 5' from it. Had to call U-Haul again to send someone out to torque it properly. Took quite a while for a tech to get in contact with me and when he finally did, he was more than 1,5 hours drive away â€" I hadn't left my house still, which is in a large densely populated region with an abundance of commercial truck repair shops including a branch of the one that eventually sent a tech over [but from a different region]. It took the tech more than 2 hours to arrive after I was bombarded by calls/texts from U-Haul/the company telling me that they could not find the truck because my address didn't exist â€" because the service company incorrectly input the address provided to them by U-Haul and failed to check it with me. Don't tell the customer their address doesn't exist â€" make sure you bothered to put it into your nav correctly, spell it properly, and pay attention to â€œStreetâ€ vs. â€œDriveâ€ vs. â€œLaneâ€ etc. Over 3 hours later and I had the single lug nut properly torqued. I lost an entire day to U-Haul's shoddy service and terrible maintenance. And after 3 days of airing out the truck, it still smelled like cigarettes on my drive down. By far the worst experience I've ever had with U-Haul.Alexander R.
Le client n'a pas laissé de commentaire.NICHOLAS G.
Le client n'a pas laissé de commentaire.Rich B.
Thank you for providing wonderful service!John B.
I ordered a blankets to cover the furniture, thing that i needed, and they were out, i did get the credit for it. I ordered a furniture dolly but i didn't get It either and wasn't credited for itHaitam R.
Le client n'a pas laissé de commentaire.Maciej N.
The wait and process was challenging when we had to find another drop off site because the original site was closed, but the gentleman name Sam was very helpful and accommodatingelyse P.
Le client n'a pas laissé de commentaire.Angel C.
I booked the truck on line and searched locations according to what is most convenient for us. I left work early to pick up the truck at 4:30 pm on Friday. When I got there I was told that the pick up location had been changed to a location 45 min away. The new location website said they close at 6:00 pm. I asked the person at the original location if she could call the new location and let them know we are on our way and not to leave until we get there. She said , â€œI don't have their numberâ€. Gee thank you. Picked up the truck and got a text from Uhaul that the drop off location changed to a location that was 30 min further away than the location that I booked. I wondered why I even bothered to carefully book the truck at all since nothing I booked happened. Worst truck rental that we have ever had. Way too much trouble just to take furniture to be refinished. I really do not appreciate your total lack of customer service.Sally B.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.Donna Z.
Le client n'a pas laissé de commentaire.Rigoberto L.
The location did not pay attention to the parameters of my online reservation at all. They booked the truck for one day, when i needed it for 3. I called to have this corrected FOUR times, and they kept blowing me off, saying they would extend it. Then they were harassing me about returning the truck when i had tried to communicate to them four times that I wouldn't have it back at that time. Then u haul called me as i was on my way to return the truck. Ive rented many trucks from uhaul over the years, and this was a horrible experience overall. Oh, and they didn't even have the dolley i needed and charged me anyway. RidiculousIvory K.
Nothing. The service was excellent!Rodney M.
Reserved my rental online with no issues and pickup was easy/ simple. Employees were super helpful and pleasant. Definitely recommend this location for Uhaul rentals.PEGGY A.
Everything was great except I paid for moving blankets and did not receive any.Jordan B.
Service was great thank youTroy L.
The trailor was filthy. Full of dirt. Had to sweep it out twice and mop it twice and still couldn't get all the dirt out. It also some kind of sticky greasy sibstance in the middle of the floor. Also the smell was horrible. It smelled like animals. I called the manager and reported this to him and he was very apologetic and said it should have been checked and cleaned before going back out. He did give me a small refund also. But I've rented from Uhaul many times and never had such a filthy stinky experience.louise S.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Dave W.
The location seems to impose a 10 $mandatory insurance on van rentals. I had to argue in order to get it waived since my online reservation did not include the fee as I had not selected the option.Laurent B.
Le client n'a pas laissé de commentaire.Russ F.
Le client n'a pas laissé de commentaire.kevin W.
Le client n'a pas laissé de commentaire.Zachary W.
Le client n'a pas laissé de commentaire.Thomas V.
Nothing. They were very eficiente.Richard M.
Gentlemen were very nice and informative. Service went well.Brittany L.
Le client n'a pas laissé de commentaire.Ted H.
Very unorganizedJoseph S.
Very efficient vehicle Economical too. Customer service was greatADMIRA M.
I had an absolutely god awful experience with uhaul. I will not be using you again. I followed the directions in my email to go to the pick up location, only to get there and find out that I was okay the wrong location. The sign in told me to go to a different location 20 minutes away. I had to go home, pick up a friend that was helping me move and THEN go to the new location. When I got there, I went to sign in and found out that my reservation expired. I then had to go inside, wait and pay in store. The truck was great; no issues there. Later that night, I went to drop the truck off after everything was unloaded. I did not have time to drop it off the next day, as I had work. When I input the odometer reading, it said that I had driven an excessive amount of miles and charges would incur. I was tired and frustrated and, quite honestly, did not care. I didn't have any options but to call or hold the return. I tried calling and at 10pm on a Sunday, there was a 75 minute wait... that is absolutely ridiculous. So I hung up and tried to hold the return and couldn't get back to the screen. After about an hour of trying to figure it out, I went home with the truck. I called one more time when I got home. I spent 30-45 minutes (until about 11:45) with a customer service manager who questioned whether or not I actually drove 72,000miles in 12 hours... that's impossible. Turns out I was given the wrong truck at the store that I picked up at after the confusion of the morning. I then, at 11:45, had to drop off the truck at a different location. I did not get home until around 12:15 so I could go to work with an easy conscience the next day. I received no type of compensation for the nonsense that I dealt with all day. Horrible customer service and horrible business practice. Not a fan.Matthew K.
Le client n'a pas laissé de commentaire.Vorn C.
Just being able to extend the rental time.Patricia T.
Le client n'a pas laissé de commentaire.Evan L.
Le client n'a pas laissé de commentaire.Garry H.
Extremely helpful and friendly customer service.William L.
Easy to get paperwork done online. Pickup went very smoothly. Everyone was very organized and professional. So appreciated during these trying times. Huge plus was they were open on Sunday!!Sharon H.
Le client n'a pas laissé de commentaire.Emmanuel B.
The cab was full of mud. Windshield was filthy. Dusty, full of refuse from previous user.MICHEAL F.
Le client n'a pas laissé de commentaire.ANNA C.
Le client n'a pas laissé de commentaire.Pedro T.
Le client n'a pas laissé de commentaire.Jose H S.
Le client n'a pas laissé de commentaire.LADON W.
I was not informed that I had to sign the vehicle back in after use. Was charged for 2 day even though I only used it for 2 hours and charged for extra miles.. Very upset!!Jayahawn R.
Le client n'a pas laissé de commentaire.vladimir M.
Le client n'a pas laissé de commentaire.Inna M.
Nicole should be fired!! She does the scheduling, terrible customer service!!!! North east pa officeJamie H.
Eric gets you in and out in a courteous and professional manner.robert B.
Great . Pick up and drop off was perfect. No contact with CSR at all. All done on my phone.??lincoln B.