There were no clear signage outside as to what building the U-Haul service was in. I reserved two hand carts which were removed from my order without notifying me. The attendant was rude about it, and made no effort to tell me where else handcarts could be attained. The inside of the van (passenger cabin and cargo) was dirty. It looked like it had not been cleaned for years, and mud caked up on the floor. The outside of the van similarly was covered in dirt. The inside of the van also smelled like cigarette smoke. The "oil change" indicator was on. I have used U-Haul services in multiple locations in Philly and Montgomery County, and this is the worst condition and service that I have ever received from U-Haul. A lot of improvement is needed.Leeandrew T.
Trailer Rental & Towing in Tannersville, PA at Steeles Hardware Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tannersville, PA 18372
(Less than a mile south of the Crossings on Rt 611)
Services dans cet établissement :
- Lun - sam : 8h am à 7h pm
- Dim : 9h am à 4h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Tannersville, PA 18372
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The service was exceptional. They made each customer a priority and went above and beyond.Venessa H.
Only issue I had was I rented 2 trucks on two weekends in a row and the only issue was 2hen I returned them thru the app it tried to recharge me for the full amount instead of 5he difference. For example the 2nd truck I paid the $69 for truck and 30 miles and when I returned they tried to charge me $105 instead of just the difference for the 22 miles $35 until I disputed it. How many people pay th3 whole thing without noticing it.Jerome D.
Worst experience ever. Uhaul texted me when I made the reservation that it was at a location off of Milford rd. Within the Week that I booked it, uhaul changed the location and did NOT notify me. Did not call text or email me. I drove 40 mins to the location off of Milford rd just to drive 30 mins to the location in tannersville. I am not satisfied with this experience. This is supposed to make moving easier and at this point I should have borrowed a friends truck. Considering it added 1 hour and half on tinder my time. And also made it so THREE of my movers had to leave. And I ended up having to do all the moving with just myself and one other person. Definitely not what I had in mind. Once I finally arrived to location in tannersville those employees were great. Sad that uhaul sucked so much.Thomas H.
Great serviceBrigida P.
I called the day before to be sure everything was ok. It was not. They had no record of my reservation. He was able to locate it and I was able to get the van the next day but he did say it was only because they only had 1 left. When I picked it up several customers there were trying to pick up and there was no record of their reservation. So if I had not called this would have happened to me. When I dropped it off the next day I did not receive anything like a receipt. I checked my credit card and their is a charge that is for the full amount of the estimated mileage. We went about 5 miles less than the estimated but that was not what we were billed for. I will be calling to dispute this. So overall my experience with UHaul is just OK. I would never trust an online reservation ever again after I saw mutiple people turned awayMARION W.
Great customer serviceMiguel S.
The customer service was exceptional! The pickup truck bed was really dirty so I was concerned I was going to be charged but was not. Everything was great!!!MICHAEL I.
Our equipment was absolutely filthy inside, Covid mask on the floor, beverages spilled in console, food and wrappers all over the floor. Clearly it had not been cleaned out after last use. Not a good thing in this age of Covid. Walter, the gentleman who attended to us before and after, was apologetic and very accommodating- he did the right thing. You don't get customer service like Walter anymore and it's a shame. Please tell Walter.George V.
Truck was not cleared of snow by location, nor was snow shoveled around truck for ease of inspection/entering of truck. Inside the truck was clean. As a customer you expect the rental to be ready to go when rented, and not to have to do the manual labor of prepping it to be drivable.Gary S.
The truck we received was so ludicrously large we couldn't park it close enough to the location we were moving things from and my husband, who is disabled, wound up really straining himself making the long trek up and down the hill we had to park below. A warning email that they were substituting out the cargo van we had reserved for the 15 foot truck would have been nice. If we hadn't had to move that day and that day alone I wouldn't have accepted the much larger vehicle. I do really like Steele's and realize that this wasn't their fault, but a warning would have been nice so I could have tried to find something smaller at another location.Sean S.
Steeles is the best there is. They wake in the morning and piss excellence. Nobody can hang with their stuff. Shops with confidenceJonathan K.
After making a reservation for a truck and transport, I was notified that the transport was not available. Even though the location was 45 miles away from my apartment in Kingston, PA. This was very concerning since I had made moving plans around the availability of this equipment. Fortunately, a transport was made available due to a cancellation. The agent at Steeles Hardware was very helpful and contacted me as soon as a solution was found.William R.
U-Haul had this location closing at 6. We rushed for that deadline, only to be told that U-Haul is wrong: they close at 8.Alan M.
Reservation was originally for a different location. No vehicle was available, but the owner was friendly and efficient, quickly for a nearby location where I could get the truck I needed.Paul F.
Was never told how much gas should be in the van when i was doneRicardo P.
Easy to order online. Pick up and return easyBrian W.
all done quick and professional.Mehdi A.
Windshield wipers need replacing.Ehren S.
Fuel tank only 24 gallons, not 36ðŸ˜‚Yao qiu D.
Im only giving the poor rating because I had to travel 100 miles round trip to pick up the trailer. this reflects on Uhaul not the pick up locationRobert G.
Clean the truck especially the cab it was nasty ciggerate smoke filled and coffee stains all over the armrestBrian R.
Inside the truck was dirty I do have pictures of it and there were drug paraphernalia inside of the glove box I rented the 20 foot box truck for the dayLinda L.
I waited in line for 20min for my reserved vehicle. When I got in the vehicle there was a dirty cup and dirty tissues, which I threw away. I moved 2 living room couches and a chair, Returned the Uhaul. I received a $97.00 cleaning fee. I cleaned out the trash in it left for me by someone else? I only moved clean household items and drove on main roads, it didn't rain or have bad weather. I'm not sure what I made it dirty??? I called and was not told exactly what was dirty, just that it was excessive and I was being charged for it. I was pleasant when I called and all I was told was that if it was dirty when I got in it I should have come back in. Lesson learned and I will not be going back to this location or advising anyone else to go there. I feel the charge was not backed by actual facts since no one could tell me what was excessively dirty. I was not taken seriously about the cup and tissues I cleaned out the truck. I'm an honest person I felt no consideration at all that it was actually dirty prior to my use.Heather R.
Eric at Steels was pleasant and professional The equipment performed as expected. The website needs some work. It is not intuitive.TIMOTHY H.