Do trucks typically have cruise control? Would make long drives more comfortable.
Jeffrey NcGuire
Customer Reviews for Steve & Jerrys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure the inside of the truck has been swept clean. When a customer pre-orders moving pads, make sure they receive them. DO NOT SELL THEIR PADS TO ANOTHER CUSTOMER! Do not treat customers rudely when they ask questions.
Gladys KuskoGreat customer service!
Kim EidenDespite being explicitly told there would be a service charge for returning the truck with less than 30 % gas, the truck had less than 15 % when I got it, meaning I had to go to a gas station almost immediately when I was already in a huge rush. Maybe take some of that money you get from charges like the one mentioned above and actually fill the gas tank...
Tavis QuiggleTruck was great and seats were very comfortable. Steve & Jerrys are very nice and knowledgeable. Highly recommend! Thanks Chuck B.
chuck bortzExceptional service at Steve & Jerry's. Super nice people and really efficient with the check-in/out process. Very well stocked with moving supplies to purchase (boxes) or rent (dollies). I am a repeat customer there for a reason.
Sean DerringerThe trailer could not be returned anywhere but to the point of return due to an R code. We had trouble with the truck and it cost us an extra day because we could not make it a one way. Luckily we were able to fix the vehicle and made it back with it.
Richard GossettI've rented many trucks through the years for personal moves and this has to be the very best rental location. Well stocked with moving supplies and plenty of trucks. The rental agent (owner?) was very quick and efficient getting me on the road and the return was effortless.
Sean DerringerCleanly place & they went above and beyond to make a happy customer when they weren’t obliged to :)
Camron CarabottaThe staff was so helpful in getting me upgraded to a larger truck than what I was able to reserve, and this made my move so much easier.
Amy ThompsonGreat customer service!
Kathleen PolkOutstanding customer service!
Crystal KohlWe were rented a ROACH infested truck without our knowledge. The pickup location (somehow) overlooked the cleaning and sanitation of their vehicles. WOULD NOT recommend pickup at this location in the future.
Matthew MaurerGreat experience, thank you!!
Garrett SchusterIDK how you could improve this process- I rented the truck online, stopped in to change the pick up time, picked the truck and dolly up in person. Very smooth, efficient and simply process. Everyone I spoke with was nice, knowledgeable and willing to help!
Cheryl BaileyI got the truck with 3/4 fuel. when we took it back it was full. Did we get an adjustment for this? With the cost of gas it's a pretty big deal.
Joy DavisVery friendly and helpful staff
Michael WaldronEverything was really fine except we were charged for renting a furniture dolly, that we wanted, but there was no dolly when we got the truck. It was fine, we managed without it but we were still charged the $7 Other than that it was a great and easy service
Eric SchaefIn the end was satisfied with both places but figured I would get some of the almost 400 back.
Tim PotterI really only have one, they are very professional and very friendly.
Sharron kroensekWorkers were extremely kind and helpful.
Lois RifeOutstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,
Gary MukinaAbsolutely outstanding
ROBERT SOLNICKTires were bald on the truck and we got stuck in the mud. Getting though to the service line was not good. I ended up hiring and paying for a towing company to pull the truck out of the mud
Katherine BrothersOwner was very kind and friendly.
JAIMIE VAUGHANMy service from this location was great.
Nicholas RantamakiVery friendly. The return was so easy. Rented the U-Haul truck to move my daughter. Would highly recommend!
James SpurlockAfter onloading the truck,we started it to leave and the check engine light came on and the truck would not shift into gear, the power brake pump didn't turn on and the truck only idled and would not rev when depressing the gas pedal. We shut the truck off and restarted it then it worked. Uhaul needs to check the service and operation of the trucks before renting.
TAMMY HARRISVery positive experience
THOMAS PARKNo need for improvement
Richard TownsendSteve & Jerrys is amazing. They made renting a truck easy and quick.
WILLIAM HOONSteve and Jerrrys was great
CHRISTINE BOWDENWonderful friendly customer service
Thomas McCauleyThey were closed when I dropped off the truck.
Brent WiseWish I could if picked up from Steve and Jerry’s as they were really close to my home but didn’t have any trailers available 😩
JOHN MALTRYMake sure all tires are in good condition. Had one blow out and took over an hour on the side of a busy highway, high heat outside, before someone came to fix tire.
DEBORAH PUCKETTOnline truck pickup was a cool feature! Definitely do it again if I need a uhaul truck!
Mike CurranWe did after hours drop off
Sarah RothmannI was lucky to have booked well ahead of my moving date.
ANTHONY MEOLAThe no contact pick up and drop off experience was bad. Way too many steps to perform online. Pictures would load to dispute damage. Had to call customer service, waiting 20 minutes on the phone, and try again. Overall tried 5 times before sending pics to customer service rep. She was wonderful! Drop off had less steps but still a pain.
Sandra FergusonDropped off using 24/7 truck share. Drop box was easy to find.
David OreillyStaff friendly and helpful!
Sarah SanzoWhat started off as an unsure experience due to my reservation being changed twice, then a major issue with the mobile check in to pick up my truck, the lady working at this location was very sure to take of me. She took her time, did all that she could to make sure I was checked in and able to get my truck. I would certainly recommend this location to everyone!
deedra basreeI was guaranteed a refund of $100 at drop off. It was in my paperwork. Never received it. I'm on SSDI, if I would've known the contracts were false, I would've used a different company.!.
Adrea Bertleffnothing
Jack BarkerFriendly and fast
TIMOTHY LANDGRAF