FRIENDLY PROMPT EVERYTHING WORKED
William O.
Customer Reviews for STL Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was smooth and professional. The manager was great!
RODERICK C.The site was great. The uhaul app is terrible and doesn't work. I scheduled my pickup an hour before the site opened - checkin on the app didn't work. Tech support was a 30+ min wait and didn't help. Terrible experience w app.
Robert W.Very helpful and resolved issue involving the truck drop off being changed after the pickup of the truck.
Andrew M.I would rent from no other location! I absolutely love the staff! They are amazing!!!!
THEODORE B.I was just surprised I had to travel so far to pick up the trailer, when I made arrangements in St Peters location.
James D.Also great, thanks
William H.Tayna was great and helpful. Customer orientated.
ANDREW M.Show up on time and make sure the items such as a dolly and moving cloths are in the trailer and ready to go before the customer shows.
Caress F.You need to change the hitch on the 6x12 trailer. The hitch sucks and trailers of that size need a jack. Dumbest shit I've ever seen not having a jack on a trailer
diane M.It was a great experience!
Robert B.Staff on this end was equally exceptional and accommodating.
Teri L.Thank you all was great
MICHAEL L.Tire on truck was flat and lock was impossible to open on back. Havent recieved my refund either yet, Not sure why. And also inconvenient I couldnt rent for more than 24hrs from the site. Didnt get what I paid for because I was called and told to bring it back before my time was up. Not happy.
BRANDI M.I was happy with all
Frances P.The personnel at the unit were very professional and customer focused on making sure I understood the requirements to have a safe rental experience. Thanks
James S.Very nice people.
Allen W.The lady at the front desk who helped me was so kind and friendly. Wonderful customer service!
Jamie N.Keep the equipment clean
Sadiki D.The previous customer's rental agent entered the wrong truck number. So when the customer turned it in it about a hour before then could straighten it out so I could rent it.
JAMES D.I thought customer service was dead. Not at this location. These people are very easy to deal with. They treat people with respect, emailed receipts, and when they say they would. Extremely pleased. Rob
ROBERT W.The lady who helped me was awesome but I couldn't get your app to work when I brought it back that evening.
Angel E.Wonderful location!!
Katherine D.Customer service that moved my pickup location should be checking complete availability for equipment before moving the customer. I was charged $7 for a furniture dolly that I did not get because the location did not have one available.
Kimmie H.Very helpful helped to unload trailer from truck
John B.The only issue we experienced was uhauls app to do mobile pick up was not working. The storage facility itself went above and beyond for doing the rental over the phone with me on an early Sunday morning.
Larry Michael T.great place
Thomas D.the counter person was very friendly and accommodating. Truck was ready and. waiting. I would use this service again.
BOB S.Your website SUCKS! It reserved the truck at the wrong location! Cost me time and money.
James L.The location has posted hours saying they are open at 9am on Mondays. When I got there at 9 no one was there and the phone number went to voicemail. At 9:27 someone finally answered the number and said the worker was running late. At 9:50 the worker finally arrived. She was so shocked that we needed her assistance because most people just drop the keys and go. I had a problem with the website check in and thought it would be easy to do a manual check in with a real person. Did not know it was so inconvenient for her.
RENEE S.Although they had just closed, the rep opened the door as we had dropped the trailer the prior night. I wanted to just stop by to make sure that all was good and they found the pads inside the trailer and the trailer was in the same excellent condition it was when we picked it up. Excellent service all around.
Leo L.The uhaul we had leaked and all of my boxes were sopping wet inside.
jennifer C.Truck loft leaks horribly and needs to be fixed. It's bad enough when your moving and its raining but to have to deal with sopping boxes because of the leak, doesnt make the experience great.
Liz T.App checkin was a nightmare
Kevin A.The staff at STL Storage was courteous and professional. Truck was clean and everything was as advertised.
robert S.Truck was old and didn't drive very well
Jerry S.Very helpful & informative for a customer that never rented U-haul
Ceyiarra T.Truck was leaking on a rainy day and the entire truck had to be dried out before being able to move.
Lauren C.Very professional
Jon T.Closes early so there was no one to check-in trailer so it had to sit on the parking lot on secured
jerry O.Not sure why I was charged over $20 for gas. When I picked it up the gas light was on. I returned it with more than than it had when I picked it up.
Matt H.I order my u-haul for an early pick-up before the store was open. The truck was ready when I got to the lot and the app walk me thru step by step for an easy pick up. Once I return the vehicle the owners were very friendly and made the return process smooth and easy.
Stephen B.Christine was phenomenal. She had everything we needed ready and gave us great advise and instructions. If I have anyone in the area again, I will certainly send them to this location.
Keith S.Was very happy with the service and interaction I experience at this private dealer.. I would recommend to anyone
BRIAN O.No problems with location and the people who worked there. All were professional. However, the truck reeked of cigarette smoke. No fault of the people who worked there, but outlawing smoking in U Haul vehicles would be welcomed.
Jeff S.