Everyone was so kind, friendly, and helpful. I have already told numerous people about my positive experience Catherine M.
Customer Reviews for Stor Moore Self Storage YVA LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Yorktown, VA 23692
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h pm
- Sam : 8h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.PaulMARIANNA A.
Le client n'a pas laissé de commentaire.Tony E.
Le client n'a pas laissé de commentaire.Greg D.
Le client n'a pas laissé de commentaire.Robert L.
Employees were very nice and helpfulLinda R.
Very rudeBradley G.
Le client n'a pas laissé de commentaire.Deneshia A.
The two gentlemen that accepted the truck were fast, diligent, and, best of all, very friendly throughout the process. Great experience!MANUEL R.
Your online/mobile app self check in process is horrible. I will not be using your services again.CHRISTOPHERWILLI P.
Staff were warm and polite, everything was handled easily. Return was quick and easy as well.Colin S.
Just not have to drive so far to pick up a truckKimberly K.
The associate was very professional and knowledgeable.Lee A.
I rented a van to move some furniture. They did not have a van at this location but got one from another dealer and had it available right on time. Excellent service and friendly people.Andra P.
Le client n'a pas laissé de commentaire.Brant C.
If a customer requests a hand truck and pays in advance for it, the company should provide oneDavid R.
Le client n'a pas laissé de commentaire.ashley G.
The truck was clean but not maintained, the front end alignment was really bad, check engine light, traction control failed, hill start assist failed, windshield wipers needed replacement, they were ineffective. Disappointed, not the best for diving though rain/snow.Scott L.
Le client n'a pas laissé de commentaire.KEVINMICHAEL F.
Great service and well maintained equipment.ronald P.
Le client n'a pas laissé de commentaire.Leroy B.
Le client n'a pas laissé de commentaire.Earl S.
Nothing, staff was friendly and very helpful. Even hooked up the trailer for me and went over everything with me! Great job!MICHAEL H.
Le client n'a pas laissé de commentaire.SHAWN C.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.AMJAD M.
Le client n'a pas laissé de commentaire.Chris G.
Prompt friendly servicejJAMES J.
Staff were very informative and offered suggestions in regards to loading the trailer as well as inspected my tow vehicle.franklin O.
Le client n'a pas laissé de commentaire.mervin Z.
Le client n'a pas laissé de commentaire.Jennifer R C.
Incredible experience, highly recommendRobert F.
Very Helpful!!!richard C.
Le client n'a pas laissé de commentaire.ashley W.
I didn't have reservation they accommodate me. The staff was very helpful with helping me to hook up the trailer making sure I had all the necessary safety equipment to trailer the trailer. They all were very CourteousRICHARD J.
Great swift and friendly service, thanks for what you do.Gary M.
Dispatcher did not advise me that contracted drop off facility would not accept trailer Caused all kinds of aggravationRobert B.
Le client n'a pas laissé de commentaire.kim K.
Karen was awesome and went above and beyond:)Gino D.
Le client n'a pas laissé de commentaire.DANIELNATHAN L.
The equipment kept breaking had to call for help 3 times the place that i made reservatations to pick the dolly up was not the place i had to go very disapointedSHAWN W.
Friendly, Organized and Efficient.Daniel M.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Dishan S.
Make sure the rental is at the right location and I don't have to go to 2 other cities before they located me one, also I don't get one with a bent axel next time. I had to drive cross country with a trailer with a bent axel.ANDREW W.
Excellence all the way around to everyoneJohn D.
Great experience. Manager is awesome!Michael A.
Karen and Danyel were awesome and went way over and above to make the rental experience and assure my truck was there and ahead of schedule. They are awesome.William S.
Le client n'a pas laissé de commentaire.David B.
Staff was very helpful and courteous.SALVATORE B.
This pick up station has the most incredible and kind staff I have ever met. Wonderful people who genuinely want your trip to be successful. Thank you so much to this group we needed your kindness with all the stress of moving.AUSTINPETER S.
Great service; managed expectations for rental really well.KYLEANDREW J.
Le client n'a pas laissé de commentaire.Bob G.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.LUKEJOSEPH P.
Le client n'a pas laissé de commentaire.Rommel H.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.Jasmine F.
Le client n'a pas laissé de commentaire.SANDRA P.
The 5 x 8 trailer leaked, Stor Moore got the trailer in the afternoon during dry weather and I picked it up at 9am the next morning. Stor Moore had no idea that it leaked. It leaked upon arrival in Atlanta, MI on Saturady 7/24 when it rained all day. Rental blankets were wet.RONALD SCOTT A.
I originally reserved a 5x8 trailer as the load we needed to move was small. Only one small bedroom. We drove 2 1/2 hours to Tidewater Collision Center in Gloucester to get trailer. Our car only has a hitch receiver and no power connection. When we got there the store told us (very politely) he could not rent us the trailer and did not have the equipment that could make it work. To his credit he was very diligent and personally found us a truck about 10 minutes away. Would recommend that online notices be BOLD and EXPLICIT about what is needed with the vehicle and location. I tried to get people on the phone in advance but was never able to actually speak to someone. At drop off at 4:00 that afternoon in Charlottesville I was very surprised by the amount of work I needed to do to check in the truck and prepare it for the next customer in 90 degree heat. The system was very good but advance warning would have saved a lot of â€œtiming outâ€ of the system, finding password, taking and retaking pictures - all things I could have done in a cooler less harried location. The store was closed so again all was self serve. All in all our little one day move ended up costing almost three time what we expected and we did a lot of the work on the equipment. Also the 1/2 tank gas policy causes us to leave about $10 on the table there. Full tank is much easier to gauge. All that said the truck was great and the experiences where we could talk to people were excellent. Having more people available even if by phone would help.RICHARDSCOTT R.
Le client n'a pas laissé de commentaire.THERESA O.
Great service and had equipment staged for fast/efficient pickup and return. Took great care in setting safety chains and tow gear. I will be renting here againDamian L.
Le client n'a pas laissé de commentaire.EVELYNSUE E.
Karen was very helpful and accommodating to support our schedule with the pick up. She kindly assisted with allowing a family member to pick up the keys on my behalf resulting in a very smooth pick up process to start our move. Thanks Karen!!!AARON L.
Le client n'a pas laissé de commentaire.Keith B.
The location that I rented from was amazing. Everyone was courteous and helpful.STEVENKEMPER N.
The staff at the business was awesome however they were the 3rd location I had to go to get a trailer. The first location didn't have one the 2nd place trailer was damage. This is poor customer service if the customer selected a location there is a reason the whole running around to 6 location just to get a truck and trailer put me a day behind on everything.KRISTOPHERLEE M.
Le client n'a pas laissé de commentaire.GAILLORRAINE K.
Le client n'a pas laissé de commentaire.Kelly G.
Le client n'a pas laissé de commentaire.ANTONIO S.
Le client n'a pas laissé de commentaire.Tammy B.
Extremely friendly, professional and personal. Very helpful and not condescending. Absolutely great.Thomas W.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.Nancy R.
When I picked the truck up it was on empty, that is totally unacceptable! Then I was overcharged $150 at the end of my trip. This was an overall horrible experience with you all and I am very disappointed as a customer! Please do your best to get these two locations together as soon as possible!SHAUNEMMANUEL D.
Comprehensive rental facility meeting every requirement for a successful move. Friendly staff and clean vehicles.Wayne E.
Le client n'a pas laissé de commentaire.Danny C.
Le client n'a pas laissé de commentaire.FREDERICK W.
Le client n'a pas laissé de commentaire.ROBBIELEE D.
I was in and out. Painless experience.Angus G.
This location should be used as a model for UHaul. Exceptional service. Danielle, Samantha and Karen went far beyond their scope to ensure my needs were met. Highly recommendedJOHN H.
Friendly and efficient.WAYNELEE E.
Very impressive as always. This location is very clean and very professional. I will only do my u-haul business with them. I wish the centers customer service was as quick and efficient as StorMoore.DENNISRUSSELL M.
Le client n'a pas laissé de commentaire.Barren S.
I arrived at the U-Haul location and the employee came out and hooked up my trailer in 2 mins, and the paperwork lasted about 5 minutes. I was on the road in 7 minutes. I never received this exceptional service until now.WHITNEYBLAKE V.
They always help and give me the best service and customer service possibleSherman B.
Le client n'a pas laissé de commentaire.James C.
Nothing - excellent customer service at pickup and dropoff locations. Will definitely use again.Michael H.
Le client n'a pas laissé de commentaire.Dean W.
Best moving rental experience I've ever had. Absolutely seamless from start to finish.STEVENKEMPER N.
U-haul customer service has been spot on. Thank you for all your help.MICHAELJ M.
Very courteous and accommodating. They let us pick up the truck a day early no charge which made our move so much easier! Highly recommend! 5 stars!!Linda R.
Le client n'a pas laissé de commentaire.Bjarke F.
Le client n'a pas laissé de commentaire.MELODY F.
The staff is always kind and very helpful that's why I'm a repeat customer.Sherman B.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.Carl S.
Need to have more trucks available on the weekend on various sizes. This is a popular location. V/rEric R.
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