Évaluations des clients Stor Moore Self Storage YVA LLC

Very please with the truck

Very prompt and pleasant

I am a single mom moving from VA to SC and had no help during the pack up at home. When I arrived to UHAUL the guys at the Yorktown location went above and beyond to show me the ropes and insure I was comfortable driving and towing my car. I will forever be grateful to Fred and his team for their kind hearts during my tradition.

The people were professional and courteous. The truck was clean and everything worked. I give them a 10 out of 10

Thank You!

The team at the pick up location was amazing turned the truck on for us before we even signed paperwork to warm it up. The team that set me up with my uhaul before I got there was horrible (relocation uhaul services?). I reserved a truck 4 days early and then was called two times to be told that wasn't available. I was then told a location 1.30 hrs away was the next closest and that I would need to go there. Which I just drove by the location 2 hrs earlier it they wouldn't have delayed the call till the last minute. They stated there was nothing else they could do unless I go a different truck and all the locations were closed by that point so I couldn't even set up new plans. I called back upset after being told this and was told there was a location that was 45 mins minimum away but I couldn't get the truck till 9am (thankfully the location saw me and asked me if I wanted to be helped early they were great) I had movers to meet at 10am that I was getting charged for the hour. Then the person I was speaking with stated there were no managers to talk with and that they would put in a customer service ticket about my negative experience stated I would get contacted within 24-48 hrs later. It's been 5 days and I still haven't heard anything back. Super disappointment especially because I have been in customer service for over 7 years and the least I would expect is a call from a manager. I have to figure out how to make all this work change my schedule when I'm moving drive an extra two hours and use my own gas instead of this being just a 5 min drive and actually being on time. Again disappointing. I was happy with both locations but because of my experience I will not be using uhaul again. Especially because someone can't even call back after leaving a complaint when they stated they would.

Have a space to allow individuals to load vehicles. They had great guidance lined up to assist but it would be nice to be able to complete that and not require a ride in order to pick up your truck. One of the two ratchet straps to secure my vehicle was broken upon receipt. The truck blew almost unbearable exhaust onto my feet during the 10hr drive. The employees were fantastic and professional and if I had known of the issues before I left I'm sure they would of resolved them.

Excellent customer service from ver personable staff.

Service was friendly and efficient!

Don't fuck up their reservation TWICE and not include the equipment that was rented. Because of this the move was delayed, then it rained, my stuff got all wet because the roof leaked and all I got was a “sorry” and a $50 credit. You guys really suck.

really great folks to work with, highly recommend!

An ice/snow scraper would be nice. My trip took me through Kansas & Colorado, I drove through a storm and didn't have a scraper to clear off the windshield.

It was late at night and dark when I dropped the truck off. Do not follow google maps. It will tell you to turn down the side street next to the Sunoco which leads to a dead end residential neighborhood. Turn INTO the Sunoco and go across the parking lot to the facility. Much easier.

Insure that equipment is checked before customer arrives. My equipment was defective and I had to drive to another location.

Karen checked me in during the pick up process...She was professional and very helpful...She is a credit to your company

Pick up Address given in the contract was not the address location of the equipment.

-Ryan has been very helpful, effective& efficient

When I picked up truck and got home to load it up, it had about 2 inches of water in the back of the cargo area. I dried it all up and then loaded the truck. After reaching my destination and immediately unpacking, I saw several blankets were wet and my Ethan Allen dining table had water Mark's on it where the blankets got wet. There was a leak somewhere in the truck and water came in during the drive. I told this to the Uhaul clerk when returning the truck and she said she just works there and couldn't even make a note on my file about the leak and damaged table.

My trailer lights did not work on passenger side and none of the running lights where on at night. One of the 4 tires was at 15 lbs the other 3 where filled at the right psi, I filled the low tire. The trailer overall rode great and I was able to fit everything I needed in 6x12 trailer.

Everyone there was so helpful they made use I was comfortable with the equipment I rented. They really value customer's

I don't think they can improve. It's a well oiled machine. I was in and out in 10 minutes or less.

Great customer service!!

VERY FRIENDLY PEOPLE, SURE WILL USE THEM AGAIN, ALSO WILL RECOMMEND THEM TO OTHERS. NICE STORAGE AREAS.

NONE AT THIS TIME

It wasn't obvious that a 2" hitch ball was required for the trailer. I had a 1 7/8" ball on my hitch and had to purchase a 2" one before I could get the trailer. The location attendant then had to search for a wrench so I could make the change.

Though my reservation was for this location I received a call the night before I was supposed to pick it up and was rescheduled to the Yorktown, VA location. I went there and was told I had to pick up my prepaid supplies at the J Clyde location. I asked if I couldn't just grab them from where I was, and they said no. This was the only problem I had with them. Otherwise, my experience was great.

Great experience with the wonderful staff! We will use this location again!

Very Friendly CUSTOMER SERVICE in processing paperwork their at grafton/york location. TRUCK WAS PREPARED. CLEAN SMELLING GOOD AND SANITIZED. HIGHLY RECOMMENDED !!!!!

Friendly and knowledgeable staff

Very nice staff

Very courteous and efficient

It was definitely partly my fault but they have three locations which hopelessly confused me because I don't have GPS. In the parking lots are so small if there's any light at all. Trucks were backed up waiting to be handled. And I think your $25 fee if you don't leave it clean is confusing. I thought I was going to get money back because I didn't read it carefully but it's still confusing. North Carolina Was a breeze and Yorktown was the complete opposite one location with the sign apparently wasn't even a location and a second location was small but I was directed to the third. And I live in Yorktown

Top notch customer service. Will definitely use again.

Your Customer services are a top notch professional. Thank you!!

Very helpful staff. Opened early just to help me get on the road sooner. Great folks.

I rented from Stor-Moor in Yorktown Va. They are extremely nice and helpful. Thank you!

N/A

Small problem with mileage, but the location verified my concerns with photos i had taken and corrected the discrepancy. Will highly recommend Stor Moore to all my friends.

good service

Best rental experience that I have had- perfect.

Very good customer service

What I needed was available and prepared for my need.

Absolutely perfect. I had to have my reservation moved to this location due to my original truck being vandalized. The transfer to them was seamless. The vehicle was ready when I arrived at the lot, two minutes of paperwork and off I went. The return application on the phone was a great option too.

Excellent customer service, very professional and friendly.

Your personnel did not and are not looking at the rental agreement generated by your system that shows a return date of July 19 by 10:00 am and charged me extra even though I returned the vehicle by 2:30 pm on the 18th. I called them and they said they would correct this, usual sent me invoice (s) showing $0 extra and then followed it up with another invoice showing the charges again. Please correct the invoicing and get your system and processes corrected so others are not subject to this over charging.

None

Thanks so much for being here when I needed it.

Attendant went out of his way to clear space for me to back in a trailer I was returning and help me to unhitch it. He was very personable and friendly and provided me with some information about the area after I mentioned I was new to the area.

Professional and great service.

Awesome experience since everything was ready when I arrived took only minutes to get hooked up and on my way and drop off was even easier!