Le client n'a pas laissé de commentaire.Scott F.
Customer Reviews for Stor Moore Self Storage YVA LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Yorktown, VA 23692
Services dans cet établissement :
- Mon–FriDe 9 h am à 3 h pm
- SamediDe 8 h am à 2 h pm
Heures d'ouverture spéciales
- 6/3/2023: 8h00 am à 12h00 pm
- 6/10/2023: 8h00 am à 12h00 pm
- 6/17/2023: 8h00 am à 12h00 pm
- 6/24/2023: 8h00 am à 12h00 pm
- 7/1/2023: 8h00 am à 12h00 pm
- 7/3/2023 - 7/5/2023: Fermé
- 7/8/2023: 8h00 am à 12h00 pm
- 7/15/2023: 8h00 am à 12h00 pm
- 7/22/2023: 8h00 am à 12h00 pm
- 7/29/2023: 8h00 am à 12h00 pm
- 8/5/2023: 8h00 am à 12h00 pm
- 8/12/2023: 8h00 am à 12h00 pm
- 8/19/2023: 8h00 am à 12h00 pm
- 8/26/2023: 8h00 am à 12h00 pm
- 9/2/2023: 8h00 am à 12h00 pm
- 9/3/2023 - 9/5/2023: Fermé
- 9/9/2023: 8h00 am à 12h00 pm
- 9/16/2023: 8h00 am à 12h00 pm
- 9/23/2023: 8h00 am à 12h00 pm
- 9/30/2023: 8h00 am à 12h00 pm
- 10/7/2023: 8h00 am à 12h00 pm
- 10/14/2023: 8h00 am à 12h00 pm
- 10/21/2023: 8h00 am à 12h00 pm
- 10/28/2023: 8h00 am à 12h00 pm
- 11/4/2023: 8h00 am à 12h00 pm
- 11/11/2023: 8h00 am à 12h00 pm
- 11/18/2023: 8h00 am à 12h00 pm
- 11/22/2023 - 11/25/2023: Fermé
- 12/2/2023: 8h00 am à 12h00 pm
- 12/9/2023: 8h00 am à 12h00 pm
- 12/16/2023: 8h00 am à 12h00 pm
- 12/23/2023 - 12/26/2023: Fermé
- 12/30/2023 - 1/2/2024: Fermé
- 1/6/2024: 8h00 am à 12h00 pm
- 1/13/2024: 8h00 am à 12h00 pm
- 1/20/2024: 8h00 am à 12h00 pm
- 1/27/2024: 8h00 am à 12h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.James R.
I have rented from U-Haul many times and this location (Stor Moore Self Storage YVA LLC) provided the most efficient and friendly pickup I have ever experienced. Great attitude, showed a willingness to help and have obviously been trained well. Great Experience!James S.
Le client n'a pas laissé de commentaire.Elizabeth F.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Roberto C.
Well since the attendant said they no longer accepted pull behind trailers he done me a favor & accepted my trailer saying he would call his supervisor to get rid of it ! I appreciated that gesture !JACK B.
Will be the only uhaul dealer I will ever use , even if I have to pay more in mileage to get thereDavid A.
Outstanding service!DANIELA M.
Always excellent service!Rebecca L.
Le client n'a pas laissé de commentaire.Tuwana K.
I have rented from Stor Moore Self storage about 3-4x, I won't rent anywhere else. The people are so professional, and friendly. I don't know if he's the owner, but there's a gentleman that is always there, and so pleasant. Thank you Stor Moore Self Storage.Nena M.
Nothing that I know of at this time. Sam and Fred did an excellent job getting all things ready. Them too rockMike B.
Always excellent service. I would rather they didn't use a personal cell phone to take pictures of my driver's license, so I will complete the check-in online next time.Rebecca L.
Le client n'a pas laissé de commentaire.Shaunte M.
On the ball staff. A pleasant experience to work with them.Tony C.
Great communication and so pleasant to work with.Valerie F.
Best U-Haul experience ever. Communication is great and they were attentiveTOCHUKWU A.
Le client n'a pas laissé de commentaire.barry F.
None. Great service and communication. I wish all companies operated like yours. The Ladies up front were professional and represent your company well. RandyRandy O.
The original drop off location was 4601 George Washington memorial hwy. when I arrived there I was told they don't take trailers anymore. Please be sure to remove this as a permissible location for trailer drop off during the online reservation process.Michael A.
This location went above and beyond to make sure I was a satisfied customer.Carolyn A.
Le client n'a pas laissé de commentaire.Jared S.
This guy called and wanted to know where our truck was and said he reported our truck stolen! We had already changed it on the 800 number. What a dufus! I filed a complaint and heard his manager will school him properly on checking the computer first!!!!!John M.
Le client n'a pas laissé de commentaire.Nena M.
Very helpful and great customer service.debby H.
Best location ever! Best staff!Seth O.
The rental experience was perfect. The staff is very very courteous and helpful.Carl S.
Nice people and had what we needed. Will use againFrederica G.
Le client n'a pas laissé de commentaire.Weldon G.
Le client n'a pas laissé de commentaire.Caroline S.
Le client n'a pas laissé de commentaire.Steven N.
The only problem i had was that the phone numbers given on the contract did not work. And one ohone number the voice mail was full. I had to call the 800# and they gave me a different number and a different address. Very confusing!patrica M.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.Matthew O.
Le client n'a pas laissé de commentaire.Dongxiao Y.
Everyone was so kind, friendly, and helpful. I have already told numerous people about my positive experience Catherine M.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.PaulMARIANNA A.
Le client n'a pas laissé de commentaire.Tony E.
Le client n'a pas laissé de commentaire.Greg D.
Le client n'a pas laissé de commentaire.Robert L.
Employees were very nice and helpfulLinda R.
Very rudeBradley G.
Le client n'a pas laissé de commentaire.Deneshia A.
The two gentlemen that accepted the truck were fast, diligent, and, best of all, very friendly throughout the process. Great experience!MANUEL R.
Your online/mobile app self check in process is horrible. I will not be using your services again.CHRISTOPHERWILLI P.
Staff were warm and polite, everything was handled easily. Return was quick and easy as well.Colin S.
Just not have to drive so far to pick up a truckKimberly K.
The associate was very professional and knowledgeable.Lee A.
I rented a van to move some furniture. They did not have a van at this location but got one from another dealer and had it available right on time. Excellent service and friendly people.Andra P.
Le client n'a pas laissé de commentaire.Brant C.
If a customer requests a hand truck and pays in advance for it, the company should provide oneDavid R.
Le client n'a pas laissé de commentaire.ashley G.
The truck was clean but not maintained, the front end alignment was really bad, check engine light, traction control failed, hill start assist failed, windshield wipers needed replacement, they were ineffective. Disappointed, not the best for diving though rain/snow.Scott L.
Le client n'a pas laissé de commentaire.KEVINMICHAEL F.
Great service and well maintained equipment.ronald P.
Le client n'a pas laissé de commentaire.Leroy B.
Le client n'a pas laissé de commentaire.Earl S.
Nothing, staff was friendly and very helpful. Even hooked up the trailer for me and went over everything with me! Great job!MICHAEL H.
Le client n'a pas laissé de commentaire.SHAWN C.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.AMJAD M.
Le client n'a pas laissé de commentaire.Chris G.
Prompt friendly servicejJAMES J.
Staff were very informative and offered suggestions in regards to loading the trailer as well as inspected my tow vehicle.franklin O.
Le client n'a pas laissé de commentaire.mervin Z.
Le client n'a pas laissé de commentaire.Jennifer R C.
Incredible experience, highly recommendRobert F.
Very Helpful!!!richard C.
Le client n'a pas laissé de commentaire.ashley W.
I didn't have reservation they accommodate me. The staff was very helpful with helping me to hook up the trailer making sure I had all the necessary safety equipment to trailer the trailer. They all were very CourteousRICHARD J.
Great swift and friendly service, thanks for what you do.Gary M.
Dispatcher did not advise me that contracted drop off facility would not accept trailer Caused all kinds of aggravationRobert B.
Le client n'a pas laissé de commentaire.kim K.
Karen was awesome and went above and beyond:)Gino D.
Le client n'a pas laissé de commentaire.DANIELNATHAN L.
The equipment kept breaking had to call for help 3 times the place that i made reservatations to pick the dolly up was not the place i had to go very disapointedSHAWN W.
Friendly, Organized and Efficient.Daniel M.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Dishan S.
Make sure the rental is at the right location and I don't have to go to 2 other cities before they located me one, also I don't get one with a bent axel next time. I had to drive cross country with a trailer with a bent axel.ANDREW W.
Excellence all the way around to everyoneJohn D.
Great experience. Manager is awesome!Michael A.
Karen and Danyel were awesome and went way over and above to make the rental experience and assure my truck was there and ahead of schedule. They are awesome.William S.
Le client n'a pas laissé de commentaire.David B.
Staff was very helpful and courteous.SALVATORE B.
This pick up station has the most incredible and kind staff I have ever met. Wonderful people who genuinely want your trip to be successful. Thank you so much to this group we needed your kindness with all the stress of moving.AUSTINPETER S.
Great service; managed expectations for rental really well.KYLEANDREW J.
Le client n'a pas laissé de commentaire.Bob G.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.LUKEJOSEPH P.
Le client n'a pas laissé de commentaire.Rommel H.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.Jasmine F.
Le client n'a pas laissé de commentaire.SANDRA P.
The 5 x 8 trailer leaked, Stor Moore got the trailer in the afternoon during dry weather and I picked it up at 9am the next morning. Stor Moore had no idea that it leaked. It leaked upon arrival in Atlanta, MI on Saturady 7/24 when it rained all day. Rental blankets were wet.RONALD SCOTT A.
I originally reserved a 5x8 trailer as the load we needed to move was small. Only one small bedroom. We drove 2 1/2 hours to Tidewater Collision Center in Gloucester to get trailer. Our car only has a hitch receiver and no power connection. When we got there the store told us (very politely) he could not rent us the trailer and did not have the equipment that could make it work. To his credit he was very diligent and personally found us a truck about 10 minutes away. Would recommend that online notices be BOLD and EXPLICIT about what is needed with the vehicle and location. I tried to get people on the phone in advance but was never able to actually speak to someone. At drop off at 4:00 that afternoon in Charlottesville I was very surprised by the amount of work I needed to do to check in the truck and prepare it for the next customer in 90 degree heat. The system was very good but advance warning would have saved a lot of â€œtiming outâ€ of the system, finding password, taking and retaking pictures - all things I could have done in a cooler less harried location. The store was closed so again all was self serve. All in all our little one day move ended up costing almost three time what we expected and we did a lot of the work on the equipment. Also the 1/2 tank gas policy causes us to leave about $10 on the table there. Full tank is much easier to gauge. All that said the truck was great and the experiences where we could talk to people were excellent. Having more people available even if by phone would help.RICHARDSCOTT R.
Le client n'a pas laissé de commentaire.THERESA O.
Great service and had equipment staged for fast/efficient pickup and return. Took great care in setting safety chains and tow gear. I will be renting here againDamian L.
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