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Eric A
Customer Reviews for Storage at Summerlin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff were very friendly and helpful.
ANDREA MHad almost no gas when I rented the vehicle. The vehicle sounded like it was on it's last legs. No power, engine making noises. Unusual for your vehicles.
Carl RLe personnel était amical et serviable.
ALYNN BGreat Service!
ABRAHAM GI returned the trailer after hours. The on-site person was attentive and helpful, which made returning it a breeze. I will rent from this location in the future.
KANOWELL MExcelente servicio
ARTURO VIt's always a pleasure to do business with these lovely ladies my favorite Uhaul location been a customer 4 over 20years 🫠
DONTREL WStaff were great and very helpful.
LORRAINE LThe whole staff was great and the process was painless. Thanks for everything!!!
VONDA RThe girls are sweet professional and awesome
DONTREL WThe process was simple. I only used the truck for 2 hours and the return was easy (so I thought). The next morning I received a call from 'Emily' asking if i had planned on returning the U-haul? I was shocked! I told her i returned the truck 2 hours later to 2 females. She said she would f/u. I asked for a phone call to please let me know everything is ok and you found your truck…but no call. i'm assuming everything is good but it would be nice to know and told 'we're sorry for the mishap.' :-(
PRISCILLA MSuper friendly staff
JOSEPH OThe gas tank was not full and I only needed the truck for a couple hours and we went less than 30 miles and I had to guesstimate on how much gas to put back in it
PHILLIP KI had such an easy experience renting from uhaul this time. The people were helpful and kind in both the pick up and drop off locations. The vehicle drove like a dream and I was blown away with the gas milage. 10 out of 5 stars
LYNDSAY BThis was my drop off location. Jose (I think was his name) was great!
Matthew SRestock equipment such as four wheel floor dolly's, and padlocks. Other than that, I had a wonderful experience with this U-Haul office and staff.
BABIAH I. I was impressed with the ability to send pictures of the vehicle "as is"" upon return.
JUDY TThey didn't close out rental, and I got a call that it was late when I returned it Less than 4 hours after picking it up.
DILLON GThis place was amazing all the girls that worked there were super nice and helpful.
YVONNE CExcellent service à la clientèle
CHELSEA LThe customer service is on point and would definitely recommend this storage unit to everyone. We were pleased with them and have to rv spots with them.
chelsea lGreat Professional Service, attentive and diligent personnel, extremely helpful, I am very satisfied with my experience, confirmation calls, texts, emails, updates, very easy to deal with UHaul, here in Duarte, California, and In UHaul/Storage in Las Vegas! Thank you so much for excellent job!
ELENA SI encountered the most unprofessional communication with this location around 8:45am on 2/1/2025 with the staff. The moment I walked in, there were about 4 people, the manager(dressed in all grey) , a woman in a black shirt, another man (black shirt), and a another woman in a blue shirt. They appeared to be having conversations about non-work related subjects as the lady in black was trying to process my rental. Their conversations grew louder and I had to ask the associate to repeat herself multiple times because I had a hard time hearing over them. She asked if I needed a utility dolly and blankets which I had signed up for on the website the night before so I assumed that these would already be on the order. They continued their loud conversations, the associate handed me the keys and said "you're good to go". I had to ask for more details and clarification regarding the policies, insurance, gas mileage requirements, and equipment. I got to the rental and noticed the equipment was not loaded. I went back inside to let them know that needed the equipment. I asked to speak with the manager (dressed in all grey) who also was distracted among the group. The original associate was telling her that the equipment needed to be loaded. The manager said to pull up the truck to the door so that she could load the equipment. I told her that I'm not finished inspecting the truck and adjusting everything I need before I move it. She got impatient with me and said, "do you want the equipment or not?" then walked out of the room. I addressed my concerns to the "associates" in the room and let them know that they were distracted amongst each other during my transaction and they are being very unprofessional. The man in the black shirt and the girl in the blue shirt both said, "we don't even work here so why are even getting upset with us?". I told them that I'll wait here until the manager loads my equipment. They replied "she's trying to load it but you won't pull up the truck". Together they laughed out loud at me as I left the room. I saw another employee outside (I think her name was Cindy?) and told them about the unprofessional interaction, she helped me get the utility dolly and handed it to me. The manager was walking halfway to the truck and kept telling me to pull up the truck or else she wont load the moving-blankets, so I said I will just go up to her so she could hand them to me so I can just load them. I asked the manager for her name and she refused to give it to me. After I was done inspecting the truck and left I called them back to ask for the managers name. She yelled at me and said she did not want to deal with it right now and continued to refuse to provide her name then hung up on me. I called multiple times back and Freddy, who stated that he was the supervisor of that location said he overheard that last conversation so I explained to him the entire story. I told him that I wasn't comfortable moving the vehicle until I adjusted what I needed to (mirrors, seat, inspect current dents/damages) and they kept telling me to pull the truck to front or they would refuse to provide me the equipment. This type of unprofessionalism and impoliteness is completely unacceptable. Especially how the manager spoke to me was very disrespectful for a person with a high authority in the company, she should not be hanging up the phone on customers. The man (dressed in black) and woman (wearing a blue shirt) should not have been in that office behind the desk if they claimed that they do not work there as they have access to customers private/personal information. I was ridiculed by your entire staff for concerns that needed to be addressed and corrected. I am glad that Freddy (supervisor) was there to hear the tone of the manager. I suggest the managers/supervisors review the CCTV footage of this interaction and also the phone call to assess how the staff treated me during this transaction. I do not recommend anyone to use this locations services.
JOSEPH MThe ladies in the office were awesome made me feel like I was there Freind
KAREN TGirls were awesome my favorite Uhaul location
DONTREL WLocation was 2 blocks from our location and service was great! Van has some dings but nothing serious.
KATHLEEN WFront desk was awesome!!
DARRYLE BStaff was great
PAUL SEverything was perfect, thank you
GILLES GStaff were very nice. We had to return the original truck we rented and exchange for a different one and everything went very smooth.
JOANNE PThe girls are so sweet and professional they get 5 stats in y book 😁
DONTREL WI paid for a 2 wheeler (handtruck or dollie) but didn't get one. Please refund.
DAVID MVery friendly and professional staff. The van was perfect and it was an easy check-in and check-out process.
MARC CWould feel cleaner if the cabin seating was wiped down AND freshened after each return. No different than making sure the back of the truck is swept out when returned.
TRACEY SLady arrived 6 minutes late to work. Complained about her chair then helped me. She was fine. But there was a line beginning at 8am when the place opened. Step up be better.
JASON KProfessional. Prompt. Pleasurable.
Paul SThe personnel were all very helpful and cheerful. I appreciated the whole experience
BRENT SThe lady who registered me was Awesome! Love her!
Salvador SStaff always friendly with quick service.
LUCILLE DGirls were awesome my favorite Uhaul location
DONTREL WStaff in this location (lake mead and Tanaya) rude and very disrespectful to customers. No help and she was unwilling to answer any questions and be helpful
MASOUD FIt's a rarity these days to find employees that go above and beyond. The office staff was very pleasant and efficient. Jose, in particular, was so helpful. Congratulations on hiring such a dedicated to customer service person like Jose!!
BENEDICTE GPerfect trailer. get more of the 5x8 with the ramp-door
HUNT WOn a Saturday at Opening, which I assume is the busiest day on the week, there was only 1 person working and at least 7 customers waiting in the lobby. She had to work the computer, get supplies AND go get the vehicles for each customer. Not a good look. Other than the extra wait-time, everything else was perfect.
MICHAEL AI was under 3 quarts of oil. U-Haul fix it, then we were on our merry way. Everything went well from then on.
MARYANN TGreat service ! Thank you
UDI YThe ladies in the office made everything smooth and easy. Thank you!!
Josephina P | Expérience généraleVacuum the seats. A lot of dog hair was present. Some customers may have allergies.
FRANK BI have always received extraordinary Rental Services at the Summerlin location Thank you for being there!
CLARICE LIt was a great experience to help me get in and get out with the rental quickly. Jose and the other members of the location were very helpful and help make it a really easy experience. They were great.
Heath HImprove customer service here. Small location.2
Michael GThe first person we make the reservation with screwed up the credit card when our driver showed up had to through the c.c. And it has a different location than agreed to be initially. The staff at the new pickup location initially want extra money to hook the car hauler to the UHaul truck. No safety lights provided for thee back of the car!! Heavy weather mage it a dangerous trip. Driver didn't know the safety lights were required on a tow you are looking for a law suit.
Joshua PFast and efficient. Super easy
CORY HProfessional and friendly staff made a great rental experience.
GARY AWe only traveled 17 total miles and when we put in gas to return it full it cost $ 20 and we were told it was because the last customer didn't fill it when returning the truck ! . The woman at the counter was very pleasant and nice but difficult to recommend this location . To improve its simple , have a full tank at pick up !
George MThank You Ladies for your professionalism, respectful communication, and keeping my most valuable possessions safe from 2014-2024. Ms. Smith
LaDonna S | Expérience généraleEveryone working there was kind and helpful no matter who they were dealing with. Thank you. Mary McClain
WILLIAM A | Expérience généralegreat service
Randall K | Expérience généraleWe were there for 5 years. Never had a single problem. Staff was always very helpful and courteous.
robert a | Expérience généraleThe ladies working the office always greeted you with a smile and very friendly demeanor!
William K | Expérience généraleI moved out on the day my credit card was charged for the next month. I was a long time renter. Is it possible to get a refund? Thank you Bill Teresco
BILL A | Expérience généraleGreat facility but relocated to another location 3 miles closer.
David F | Expérience généraleWe have had an rv storage space and up to 3 storage units during the past 10 years. The location is always well maintained and the staff is very helpful.
DONNA A | Expérience généraleIt was a fine stay
JOBEAR D | Expérience généraleMy unit was broken into and they called my disconnect phone and when couldn't reach me they stopped. No attempt to email. When I went in a week after the u it had been vandalized they told me that it was my fault I was not contacted because my phone number was wrong. Their behavior was completely rude and unprofessional. When I asked when it had been broken into no one could tell me, but they did say they weren't reporting it to police that this was my responsibility. I got a truck and moved my remaining things out that same day. Completely lacking in all aspects and not a place to ever consider trusting with your items.
Janet M | Expérience généraleEverything went smoothly except for the accident in the street in front of the facility.
Dale W | Expérience généraleWorst Storage facilityI have ever used, never got a gate code so could only go in during hours the office was open, staff gave excuses every time I asked for the code. Cancelled after one month, easier to use higher price storage down the road with better staff
Jason s | Expérience généraleOnly had a few problems over many years. Dumb customers parked Uhaul trucks when returning at night that blocked gate. Maybe put up signs or paint yellow stripes. Second, something should be done about the stray cats. There are a lot of them running around and I see them every time I went to the facility. They broke into my boat and destroyed the interior.
GREGORY W | Expérience généraleThank you for your services.
JAY R | Expérience généraleIt was a good experience
HRUDHAY D | Expérience généraleIn the past, I have worked with a few big companies as a Continuous Improvement Manager. Here is my improvement advice to Sr. Management. 1. There should be an online payment system instead of calling on the phone for the payment. 2. Employees were not dressed well as compared to other storage. 3. Lighting is not very good. 4. There should be a restroom. I saw a few people looking for the restroom. 5. There are not many pallets. I saw only 1 pallet in my area. Once I saw a few people just waiting for the pallets.
Ansul S | Expérience généraleVery happy with the staff, upkeep, and climate control of the facility.
JOSEPH M | Expérience généraleBesides prices going up unexpectedly, I have no complaints about thw service offered. It was the most reasonably priced facility in May 2021, and it's in a fairly good neighborhood and location.
Alex H | Expérience généraleThe only complaint i have is. When calling i almost never got a live person,then when i left a detail message to call me back , i got no response. I always ended up calling back until i got someone, then it was to late i got late fees added.
Regina S | Expérience généraleThe staff is very customer service oriented. They're very professional.
lisa g | Expérience généraleExcellent service
Connie D | Expérience généraleMade all transactions fast and friendly. People were kind and helpful.
Harold L | Expérience généraleStaff was friendly and property was clean
VINCENT C | Expérience généraleWill never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.
JAMES S | Expérience généraleAmazing thank you all for your help
Sharon N | Expérience généraleThe girls are great!
Heather M | Expérience généraleBrandy is amazing...
KEVIN T | Expérience généraleHad both a storage unit and a covered RV spot. Access was convenient and staff was always friendly and accommodating. Would recommend to anyone that has storage needs.
Joseph C | Expérience généraleThis was my first time storing items. The staff was amazing. Walked me thru everything. They have great teamwork and run the whole place very efficiently. It is a very busy place! I would go to no other place in vegas to store my items, they are the best .
Vicki A | Expérience généraleLove eveyone ar this Uhaul!!!
Claudia M | Expérience généraleWe were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!
WILLIAM L | Expérience généraleThis staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!
RICHARD H | Expérience généraleThe staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise M
Denise M | Expérience généraleGreat experience! would recommend to a friend!
micheal m | Expérience généraleI have used storage here before. I will be back. Thank you
Donna C | Expérience généraleIt also was well located
MALCOLM B | Expérience généraleAlthough we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.
Douglas B | RéservationThe manager or young lady was nasty and uninviting. I rented from another location.
Yvette M | RéservationMy belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..
KEISHNA L | Expérience généraleVery nice people. Always helpful when it's someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises
THEODORE K | Expérience généraleI was happy with my storage unit and you have a great team support.
NORA P | Expérience généraleI wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!
PLUMING P | Expérience généraleMy motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.
BLAIR D | Expérience généraleThis is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.
James R | Expérience généraleNeeded 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it's great
steven k | Expérience généraleI recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!
CHARLENE D | Expérience généralethe girls and carl do a great job!!!! Brandy and Cristie are the best!!!!
RAYMOND P | Expérience généraleThe staff was very friendly!
John Z | Expérience généraleI went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month
anthony R | Expérience généraleThe entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!
JAMES O | Expérience généraleThe storage unit we payed for and reserved online wasn`t available when we arrived which was a big inconvenience.
Privacy R | Premières impressionsVERY friendly staff. Initially planning to rent just storage unit, but after meeting the folks decided to move our RV to this location too. Clean and well organized place.
Privacy R | Premières impressionsThe service was excellent. Both of the staff members were very polite and helpful.
Privacy R | Premières impressionsI wasn`t aware that the $6,95 fee was a handling fee. When I complete the form I didn`t read the fine print. I should be highlighted in red. And, the Storage Facility should offer promotions???
Privacy R | Premières impressionsWe had the storage unit reserved, but had to cancel due to a date change for our move.
Privacy R | Premières impressionsThe employees at Storage at Summerlin were very helpful. If they weren't aware of a policy, they asked other associates who might know the answer. They were polite and prompt.
Privacy R | Premières impressionsgood location. they don't provide locks.
Privacy R | Premières impressions