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BRADFORD S
Customer Reviews for Storage Choice of Foley LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent was able to have the drop-off location changed.
Charles DStores very clean and well maintained. Excellent location.
Roy HMake sure tire air pressure is correct before it leaves the yard.
MARSHALL BVery convenient to our move was easy drop off.
RICHARD WI wouldn't recommend them to anyone.
HARRY GDo a better job of identifying the drop off location.
DON DThey were easy to work with and got me out of there within 5 minutes. Great job.
D DThe office staff was very supportive; took great care to explain all the details associated with the rental…absolutely focused on assuring there were no surprises! I would encourage everyone to use Storage Choice of Foley!
MICHAEL DBoth pickup and return went as smoothly as could be expected! I wouldn't change anything:)
RANDOLPH SThey went above and beyond. The original place that was supposed to drop off was closed but web site showed open
CHARLES CRented a trailer to move a car. Very little instructions regarding loading, unloading and securing once the car was on the trailer. Was told to go to "you tube" if I had any questions.
JAMES OGreat U-Haul location
RODERICK WZilch
Michael bPlease look at my original reservation for pick up at an Elberta, Al location. That location was a disaster. My scheduled pick up was for 9 am. They did not have a truck available because the truck they were going to give me was being dropped off but could not unload because they had rented a storage unit that was locked and nobody had a key. The had a truck available but said they couldn't give it to me because it was "local". I asked why they couldn't make the truck that was originally assigned to me the "local" truck and reassign the available truck to me. They said they couldn't do that. We had to find an available truck at the Foley, Al location.
DENNIS NS.O.
MELISSA PGood service.
KENNETH HLoose screws in trailer. Luckily I noticed before putting bike on there.
STANCIL BMore parking for returning vehicles. There were too many vehicles to get my truck and trailer turned around.
ALICIA MTruck would rev up to 6000rpm before shifting other than the transmission issue the unit worked out fine for our local move.
Danny GDrop off location went well. In and out with no problems .
TONY SVery easy and nice
William PAdd-ons that run up bill. Code ud 1 (5..00), code po 6 (5) , drivers license recovery fee 2.00, EPA fee 1.00, and return after business hours fee, 20.00. The receipt handed me is printed in print so tiny it's impossible to read (there's a reason for that). Advice: go to Home Depot to rent van, no slight of hand there.
RABON BThey were closed. So can't answer above questions. Did a virtual check out.
Scott CThis location always has what I need for my moving/ storage needs. Checking is s breeze and the staff is knowledgeable, friendly, and professional. I would definitely recommend this location! 10/10 customer service.
VERONICA KWhen we arrived in the morning to pick up the truck they stated that they tried to call us but we didn't give them a good number so my wife made them call the number while we were standing there and it rang, so we were able to answer the phone, so we got off on a wrong foot from the start, the rental truck we booked was not available....we had to settle for an older unit which had in excess of 136000 miles on it . Very rough riding and was difficult to even start. There was another unit newer in looks which was requested by us to switch out by we were told by Slay the attendant that it was unavailable because it was going out of state. It was observed the next day when we drove by the location . Slay stated that when our rental was returned it didn't have the right amount of fuel in it,,,three quarters tank. we gladly paid even though the fuel tank in the vehicle indicated three quarters. We told Slay that he was very unprofessional and he stated that he had lots of customers that didn't think so. He acted very stuck on himself..Wont be back to this location ever., We expected a more professional and truthful attendant..
Warren MQuick and smooth process renting the trailer, hooking it up, and returning. Also, the location was convenient to my home.
WILLIAM A1. Unfriendly customer service: no greeting or welcomes, no eye contact, no smile, no thank yous and brash attitude. 2. I requested a specific drop off location. A different location was entered. The location entered was a better drop off location, but I was not told to go to the location he entered. The folks at dropoff location called me to ask me if I was going to drop off the uhaul. I had to explain that I was waiting for the location to open. They told me I was supposed to come to their drop-off location. So, I explained that I was waiting for the location to open (The location I wanted opened at 9, but the location entered opened at 8am)
JOSHUA SI am pleased with all aspects of this renta
ROBERT NThey really work so well to help us with date changes what customer service from Miss Diane at the Foley Highway 59 U-Haul.
RIO CReally nice U-Haul location.
Thomas MGreat people to work with!!!!!!! Not an everyday occurrence in the world today!!!! Great People!!!!!??
James SBoth places were extremely nice and helpful!! You don't get this kind of service most places. Thank you to both locations! The app was different!!
Charles TGood drop off location. The cleaning fee is a rip-off. The vehicle was as clean as when I picked it up and had 1/2 tank of fuel vs 1/4 at pickup. Cleaning fee should be refunded.
David BI don't understand why the truck took $20 worth of gas after a pickup and drop off which took about an hour. Apart from that, the staff and service were great
UDY BHelpful, friendly and efficient checkin. Quick and on my way!
RONALD HThe receptionist was phenomenal! The original place I stopped at didn't have what I needed so they sent me to this location. Once I got there the nice lady realized the other place was trying to way over charge me and she managed to get it corrected, got me what I needed and on my way.
CHRISTOPHER WThey made it easy!
RENEE TI made arrangements with main office to return truck by 12 pm they said they took care of that when I returned the truck at 930. I was charged an extra day on my credit card. This was very disappointing.
DAVID CNo improvement needed
LAURIE KThe truck was wet from rain. I should have checked the inside before I left. Also I returned several items and was told it would show up on my credit card. It has not. I asked about it and was told they are working on it.
HERY RVery pleasant people to deal with. Everything was laid back and easy.
RONALD PThere was a leak in my U-Haul and everything got soaking wet! Terrible experience. I demand a refund.
Bode BRien
THOMAS SDoor lift assist cable broken, small ripe in aluminum floor seen inside near right front. No real problems.
DARYL SBest
DAVID TRien
RANDALL T