Évaluations des clients Storage Depot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage Depot

Cote générale :

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JUSTIN C. | Expérience générale |
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Excellent experience!!

Ian P.
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The truck could have been cleaner. Maybe provide some wipes for us to sanitize given the current covid situation.

Blain B.
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Le client n'a pas laissé de commentaire.

tony O.
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Keep up the excellent customer service. This is my second time renting from Storage Depot in Burleson.

Jason R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James T. | Expérience générale |
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We were treated rudely starting with a 6:15am text message, followed by an extremely rude, non-informative, phone call.

Jay S. | Expérience générale |
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Very friendly and very accommodating.

Jonathan J. | Expérience générale |
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No problems here. Infact they were great!

LORELEI M. | Expérience générale |
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Great storage facility!!! Staff was always friendly and willing to help with anything. Would definitely use again.

Bryan A.
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Great customer service. Very friendly and knowledgeable staff

Cody O.
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Have employees on location when customers are picking up and/or returning equipment.

TERRY G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Erik M.
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They messed up the whole order by giving us a smaller truck than what we had needed and reserved, No furniture dolly like we had ordered, the biggest thing was it was reserved for 6 am November 7 ( today) and they had is down for hand pick up meaning we had to wait until they opened at 9 when we had reservation for mobile order at 6 an. Totally messed up the schedule and plans for the day.

Clifton F.
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App isn't user friendly

ROEL R.
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super friendly lady that work upfront. i showed up at closing time and she could have easily said come back tomorrow. she was helpful and friendly

Jacob M.
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we had problems with the payment for the truck. We paid when we reserved it but the girl charged us again and would not listen when we told her we were double charged.

DAWN G.
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No parking available for customers vehicle. U-Haul truck I had to pick up was parked too close to another one and I could hardly get out safely.

Thomas S.
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Le client n'a pas laissé de commentaire.

Daniel D.
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Le client n'a pas laissé de commentaire.

Shannon P.
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I loved the contactless service. The website was nice. It was nice to have a uhaul at a place i was familiar with.

LOWELL B.
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Was supposed to be remote pick up when I got there was no lock box and office was closed. I went through the online process was approved while waiting on an attendant to show up to give me the keys. After being approved and having to wait the attendant did not want to give me the keys telling me the reservation was not for me . I showed her the approval that clearly had me listed as an approved driver she still argues that it was not my reservation she called uhaul they confirmed that I was approved and to give me the keys she argued with them for 10 mins and finally handed over the keys with a snide remark hope your day gets better . Never will I use this location again

PATRICIA M.
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Le client n'a pas laissé de commentaire.

Michelle I.
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I called to verify cost and payment process twice and was told the same thing twice. About making final transaction in cash so it would apply to my credit card. Then onsite the ride black man told me this would not work like that. I know it's possible because I have rented at this location in the past. He was rude didn't provide any customer service and no explanation. I won't be back.

JOHN K.
Évaluation :

I ordered the 20' truck in advance from the Crowley store. I was informed Friday I had to drive to Burleson for the truck. More gas !!! I thought uhaul was supposed to deliver trucks where needed !!! totally wrong I guess. Will check out other companys if I move again !!! Very dissatisfied with my experience !!!

James F.
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Le client n'a pas laissé de commentaire.

RANDY R.
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Le client n'a pas laissé de commentaire.

Silvia S.
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It was very stressful the whole process. It took over an hour an a half to finally get truck.

Michele S.
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We realize that Covid10 has affected everything, but the pickup process was very annoying

Harry S.
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Le client n'a pas laissé de commentaire.

amber R.
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My overall experience was great except for doing everything online I couldn't do that so Maryann at the rental place help me in every way possible if not for her I would have been lost she's the best & she also helped set it up online best at what what she did cuz I was horrible at everything

Dan H.
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Le client n'a pas laissé de commentaire.

Rick M.
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Great Team! Service exceeded expectations. Pleasant experience.

James F.
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The lady behind the counter was getting my truck ready when I got there before they opened. She let me, she did her thing and I was out of there in no time. When I dropped of the uhaul both ladies behind the counter greeted me kindly with a friendly smile and within seconds I was done. Awesome friendly service. Truck ran perfect also. Thank you ladies!!

Anthony Shayne A.
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They were amazing!

Richard M.
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Le client n'a pas laissé de commentaire.

Daniel A.
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Everything at the store I picked the truck up went very well. My only complaint is the online process of renting a U-haul. It is not a very user friendly website, sometimes finding what I needed to click on next to go to the next page was difficult. If I missed something I needed to enter it would delete everything on that page making me start over. The page where you offer movers to help was very difficult to find the link at top (which was very small) to skip and go to the next page.

Terry H.
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Le client n'a pas laissé de commentaire.

Ann R.
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Well, the back gate gave me some trouble getting to latch so I could put the lock back on. It took me about 20 minutes in the dark to do it. It was probably my lack of experience.

roderick b. | Réservation |
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I made reservation online. I went in to office to pay for reservation and the office wasn’t open. It stated online, that office opened at 9am. I got to storage place to find office closed.

lisa H.
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Le client n'a pas laissé de commentaire.

BRANDI T.
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Le client n'a pas laissé de commentaire.

Julie N.
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Some of the 26' trucks have longer ramps than others making for a less steep climb. This should be an option when selecting a truck.

MARY A.
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Le client n'a pas laissé de commentaire.

Dontra B.
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Le client n'a pas laissé de commentaire.

Kathy F.
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I would like to see the Uhaul app improved. It's too confusing.

David C.
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Very nice People

Daniel R.
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Le client n'a pas laissé de commentaire.

JILL S.
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Very friendly service.

Aneudy T.
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Excellent service!!

Matthew Y.
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Le client n'a pas laissé de commentaire.

Matthew G.
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Nothing, perfect moving experience. Thanks uhaul!!!

Stephanie S.
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Le client n'a pas laissé de commentaire.

Anthony H.
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So I needed a cargo van and the one at the location was not the one advertised on the website. Because the dimensions didn't match up so I was forced to rent a box truck and pay more money for that I needed to do. I've rented the newer style cargo van before and it was perfect for what I needed to move.

Ruben M.
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$.99/mile surcharge + gas is a bit excessive. Doubles the cost of the rental. I will look for other options for future box truck rentals

April S. | Réservation |
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Very friendly staff! Smooth and easy move-in.

Carolyn S.
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Le client n'a pas laissé de commentaire.

SELINA L.
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Everything was great.

Samantha T. | Réservation |
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Great location, clean and secure. We had a minor issue where we arrived after hours and the gate code we were provided did not work. We were eventually able to get a temp code for same day access.

helon N.
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Le client n'a pas laissé de commentaire.

Nathan P.
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Had to block traffic to park the truck. Incredibly difficult.

Linda M.
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Le client n'a pas laissé de commentaire.

anna v. | Réservation |
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The ladies at the counter were really helpful and nice. Thank you for your help.

Tony N.
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Le client n'a pas laissé de commentaire.

Lashanda T.
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Both the ladies in the office are friendly and helpful second time using them will use them again in the future.

jimmie G.
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They didn't have what I was looking for.. originally. Over charged on weekend. Price inflation.. just because! Ridiculous. Dirty equipment when I picked up!

Kimberly C.
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Le client n'a pas laissé de commentaire.

Keith M.
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I don't think you need to improve anyting people are nice the location was great the trucks were nice and clean and new you doing a good job

james C.
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Le client n'a pas laissé de commentaire.

Ron T.
Évaluation :

none

Joseph C.
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I've called uhaul 7 times, no joke, 7 times, had to visit two separate locations been transferred about 6 times, hung up on, worst customer service experience ever.

EDDIE N.
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Job well done. No improvement needed. Very good customer service was received!

Kevin U.
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Le client n'a pas laissé de commentaire.

Erica A.
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Le client n'a pas laissé de commentaire.

Charles O.
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Le client n'a pas laissé de commentaire.

roy K.
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no one was there, we were suppose to have the rental for a whole day but I got charged more because of mileage and an extra day. I will try NOT to use uhaul again.

JAMES B.
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Drove about 7 miles, was marked for almost 50... drove 1.5 miles to first location... 3 miles to second and 2.5 back to drop it back off.

Teresa P.
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Location was good but small area

Hollie C.
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Ms.mary was fabulous, she went the extra mile on assisting us for our last minute need for a u-haul. She was professional, friendly, quick on the computer and realized how valuable our time was. Highly recommend this establishment!! Thanks so much again Mary.

Carolyn S.
Évaluation :

Very friendly staff and everything was smooth.

amanda S.
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Horrible experience. The woman at the desk had problems inputting information and tried repeatedly do the same thing before finally calling someone. We told them we would need it for two days. A hold was put on my account. I was told I would get receipts in my email. I never did. All I received was two png files. Before returning I got a call telling me I drove 300 miles. I hadn't even turned the truck in yet! When I did turn it in the woman at the desk said I drove 180 miles. I did not. Later that day she said it was 176 miles. Again this is not the mileage. We filled it up with gas to the mark it was on upon pick up. We are being charged for gas. These women at the Burleson Storage Depot are incompetent and obviously ripping us off. I called the customer service number after another amount hit my bank. She said I would get the first amount back. She emailed me the receipts the store never sent. We did not drive that many miles and I have no receipts from the pick up day, not in person or by email. After looking at the receipt I called back and this woman was rude and condescending. She said I don't understand technology. That doesn't even make sense. This was a horrible experience and I will NEVER go there again. There is supposed to be an investigation going on but after speaking with 3 people who have different ideas of charges I have little faith. Oh I was also told when I had to convince them I didn't drive 300 miles and still had the truck that I would only be charged an extra day of rental, not the safe move protection. I was told that wasn't charged daily. These women don't provide paperwork and probably did not read the mileage from the last man who dropped it off. They may not have even been looking at the right truck considering all the other things they were wrong about.

Jarod K.
Évaluation :

Mary was exceptionally wonderful

John J.
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Le client n'a pas laissé de commentaire.

David B.
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Great Experience

Penny W.
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I should not have been charged for gas I rented it at 5/8 and brought it back at 5/8 this is crap

Paul C.
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Le client n'a pas laissé de commentaire.

JOANNE H.
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Le client n'a pas laissé de commentaire.

kimberly M.
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I will never go with uhaul again it was way to expensive!

LOU K. | Expérience générale |
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Ok

JANICE F.
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Le client n'a pas laissé de commentaire.

Lisa M.
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I will never refer uhaul to anyone. Next time I move I will go with someone else. You would not let me get my uhaul unless I paid charges that I was never told about over 12 years ago! I was in a bind and needed a uhaul that is the only reason why I paid it...never again.

DOLORES L. | Expérience générale |
Évaluation :

Friendly and helpful employees. Convenient location, very clean and very secure 👍

Rebecca C.
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Super friendly!

Michael L.
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Le client n'a pas laissé de commentaire.

SHERRY W.
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The ladies who work at this location were great. Our truck was late arriving and in their hurry to get us checked out, they did not have time to inspect the inside. It had dog poop in it which we had to pick up and then mop out with bleach. I did call Storage Depot to let them know.

Johnnie W.
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Le client n'a pas laissé de commentaire.

donna B.
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Make sure to start truck to see if any alert lights come on before giving to the next customer.

john M.
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I was very happy with the service I received on my 15 foot truck rental and check in and out was outstanding;

John J.
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Le client n'a pas laissé de commentaire.

JESUS L.
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Le client n'a pas laissé de commentaire.

Matt E.
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Le client n'a pas laissé de commentaire.

James C.
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Keep up the good work

Nicholas S.
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If you could actually have the thing I ordered at the location when and where I order it that would be great. I order a 15 foot box truck had to take a 10 foot van instead had to take two trips for a job that would have only taken one. NOT HAPPY.

Sammy C.
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Le client n'a pas laissé de commentaire.

DENNA J.
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Mary and Maryanne both gave me excellent service. It was the fastest U-Haul transaction I have experienced! Will definitely use this location in the future!! Thanks! Deanna Johnson

Diane G.
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Le client n'a pas laissé de commentaire.

luis D.
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The office personnel is always nice and attentive. Very nice people to do business with. A+

Greg J.
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Le client n'a pas laissé de commentaire.

john C.
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Na

DAVID S.
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Parking is a bit tight.

Ray M.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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No improvements. Great service, friendly people and professional environment. I will be doing business there again.

Louis S.
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Le client n'a pas laissé de commentaire.

RICHARD C.
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Le client n'a pas laissé de commentaire.

LISA P. | Premières impressions |
Évaluation :

the lady was nice - felt lied to about size

Non reviews have been submitted for this location.

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