Truck wasn't ready to leave when I arrived. I ended up having to go into office to find out truck was somewhere in the back of the storage area. Once I got there and confirmed the number it said I needed the keys from a pickup box at office so I had to walk all the way back with all my bags and found out there wasn't a box the front desk clerk had to view my is and then found the keys for truck assigned to me so it really isn't contactless checkout as they don't follow the online procedures. It took 40 minutes to go back and forth before I could get on my way. They didn't seem organized to have pickup reservations up front and ready to go. So maybe they could work out a better contactless procedure at that location. Truck was great though and drop off return was super easyKathleen Megan M.
Moving Truck Rental in Burleson, TX at Storage Depot
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Burleson, TX 76028
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Burleson, TX 76028
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Excellent experience definitely recommendVena D.
I believe everyone of these trucks need a backup camera installed. Every passenger vehicle on earth comes with one nowKeith L.
Easy access in/out of location. Well maintained trucks & excellent customer service.Rual M.
Lady that assisted me is Great! Very nice to work with and very helpful. Truck was good but last user had dropped chips on floor and left water bottle, everything else was great Thanks,Todd H.
Everything was perfect. The customer service rep (wish I could remember her name) was completely helpful, friendly and professional.apryl G.
The truck could have been cleaner. Maybe provide some wipes for us to sanitize given the current covid situation.Ian P.
Keep up the excellent customer service. This is my second time renting from Storage Depot in Burleson.tony O.
Great customer service. Very friendly and knowledgeable staffBryan A.
Have employees on location when customers are picking up and/or returning equipment.Cody O.
They messed up the whole order by giving us a smaller truck than what we had needed and reserved, No furniture dolly like we had ordered, the biggest thing was it was reserved for 6 am November 7 ( today) and they had is down for hand pick up meaning we had to wait until they opened at 9 when we had reservation for mobile order at 6 an. Totally messed up the schedule and plans for the day.Erik M.
App isn't user friendlyClifton F.
super friendly lady that work upfront. i showed up at closing time and she could have easily said come back tomorrow. she was helpful and friendlyROEL R.
we had problems with the payment for the truck. We paid when we reserved it but the girl charged us again and would not listen when we told her we were double charged.Jacob M.
No parking available for customers vehicle. U-Haul truck I had to pick up was parked too close to another one and I could hardly get out safely.DAWN G.
I loved the contactless service. The website was nice. It was nice to have a uhaul at a place i was familiar with.Shannon P.
Was supposed to be remote pick up when I got there was no lock box and office was closed. I went through the online process was approved while waiting on an attendant to show up to give me the keys. After being approved and having to wait the attendant did not want to give me the keys telling me the reservation was not for me . I showed her the approval that clearly had me listed as an approved driver she still argues that it was not my reservation she called uhaul they confirmed that I was approved and to give me the keys she argued with them for 10 mins and finally handed over the keys with a snide remark hope your day gets better . Never will I use this location againLOWELL B.
I called to verify cost and payment process twice and was told the same thing twice. About making final transaction in cash so it would apply to my credit card. Then onsite the ride black man told me this would not work like that. I know it's possible because I have rented at this location in the past. He was rude didn't provide any customer service and no explanation. I won't be back.Michelle I.
I ordered the 20' truck in advance from the Crowley store. I was informed Friday I had to drive to Burleson for the truck. More gas !!! I thought uhaul was supposed to deliver trucks where needed !!! totally wrong I guess. Will check out other companys if I move again !!! Very dissatisfied with my experience !!!JOHN K.
It was very stressful the whole process. It took over an hour an a half to finally get truck.Silvia S.
We realize that Covid10 has affected everything, but the pickup process was very annoyingMichele S.
My overall experience was great except for doing everything online I couldn't do that so Maryann at the rental place help me in every way possible if not for her I would have been lost she's the best & she also helped set it up online best at what what she did cuz I was horrible at everythingamber R.
Great Team! Service exceeded expectations. Pleasant experience.Rick M.
The lady behind the counter was getting my truck ready when I got there before they opened. She let me, she did her thing and I was out of there in no time. When I dropped of the uhaul both ladies behind the counter greeted me kindly with a friendly smile and within seconds I was done. Awesome friendly service. Truck ran perfect also. Thank you ladies!!James F.
They were amazing!Anthony Shayne A.