Customer Reviews for Storage Plus East

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Plus East

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Willie S.
Rating:

Customer did not leave a comment.

ANDREW H.
Rating:

Customer did not leave a comment.

Angela C.
Rating:

The parking lot was way too small and you could not even pull the truck in all they way therefore the truck blocked the driveway and my friend that followed me couldn't even pull in the driveway.

Gerald J.
Rating:

Customer did not leave a comment.

Lawrence F.
Rating:

Customer did not leave a comment.

Ashley B. | Overall Experience |
Rating:

Loved everything. Thank you

SANDRA M. | Overall Experience |
Rating:

we have been a customer for years and in the event we need another unit we will always choose y'all

KATHLEEN G.
Rating:

Was storage area. Not place to rent trucks or trailers.

Sarah W. | Overall Experience |
Rating:

Good experience

eric M.
Rating:

Customer did not leave a comment.

Victoria A.
Rating:

No signs or anything as to where to put the truck or keys .

Ray M.
Rating:

Customer did not leave a comment.

Joshua V.
Rating:

Was given very unclear instructions on where to park. Then once she had me move to a different area she then told me I had to drop the trailer and park the truck in a different spot. I was surprised that I was told to drop the trailer but I did it with no problems. She didn’t check the cargo area of the truck at all...not even to see if I had put the hand cart back in it that I rented. While the employee was nice and polite she seemed disinterested in the entire transaction.

Ricky P.
Rating:

Customer did not leave a comment.

Phil H.
Rating:

Customer did not leave a comment.

Jason Heath B.
Rating:

Customer did not leave a comment.

rolan B.
Rating:

Jessica was very friendly and helpful in assisting me with the right equipment and reservations. I was able to get everything in one convenient stop. Great place!

Deborah D.
Rating:

Customer did not leave a comment.

Deborah D.
Rating:

Customer did not leave a comment.

patsy B.
Rating:

Very friendly -great to work with

lynne M.
Rating:

Customer did not leave a comment.

Laurie S.
Rating:

Customer did not leave a comment.

Micheal B.
Rating:

Customer did not leave a comment.

Laureano J.
Rating:

Customer did not leave a comment.

Lisa W.
Rating:

I was charged 70.00 for insurance that I declined from the beginning. Worker said it was her fault but after calling several uhaul employees by phone to see how to correct it. She started out saying the customer does not want insurance instead of saying I (she) messed up and need to fix the overcharge. I was told if she reversed and started over my card could be charged twice and I would have to fix it. Luckily another employee drove up and credited the difference back. After we left and drove to the office to move, Truck door that opens back would only open 5 inches. 3 men had to get it unstuck that took awhile.

Marco R.
Rating:

Everything was exactly what I expected. Thank you for your business.

Jerry H.
Rating:

Customer did not leave a comment.

Austin M.
Rating:

Excellent service! Rental was easy to handle! Would definitely recommend this location for any rental needs!

Kenneth B.
Rating:

Customer did not leave a comment.

Jimmy H.
Rating:

Customer did not leave a comment.

Duong N.
Rating:

Customer did not leave a comment.

Nelson J.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

Customer did not leave a comment.

Larry L.
Rating:

Customer did not leave a comment.

James K.
Rating:

Customer did not leave a comment.

Star H.
Rating:

Customer did not leave a comment.

Jerry N.
Rating:

Customer did not leave a comment.

Justin S.
Rating:

As this is a storage business there is not a lot of room to return a large trailer or truck when they are not open. It was very hard to get the trailer that I rented parked and unhooked from my truck. Other than that it was a very nice place to rent from and very helpful.

hector R.
Rating:

Customer did not leave a comment.

BO L.
Rating:

Customer did not leave a comment.

Ken R.
Rating:

Customer did not leave a comment.

Angie H.
Rating:

Customer did not leave a comment.

Rosa S.
Rating:

Location was great. Online sign up gave wrong location. Other than that it was a great experience.

ALLEN P.
Rating:

Customer did not leave a comment.

Roger H.
Rating:

Customer did not leave a comment.

TOM C.
Rating:

Customer did not leave a comment.

Anthony M R.
Rating:

Parking for a 26' truck is an issue at this location. It would have been a much bigger issue if any other vehicle was in the parking lot at the time. There probably should be some sort of color coded map on the door for where and how to park during a night time drop off. Called the rep. at the location the next day to verify everything was ok. She was ok with how I parked, but she did have another truck come in and admitted she'd have to figure out where to put them. I would have to say the main caution to everyone would be parking anything greater that a 17' truck in that parking lot.

JEFFERY P P.
Rating:

Customer did not leave a comment.

ROBERT Y.
Rating:

I didn't have the opportunity to speak with anyone at their location for I turned in my truck after hours of business.Although drop off was easy

AMADO R.
Rating:

This is really important!!! I called to reserve a trailer two days in advance. A friend of mine drove 1400 miles to pick up the car I had bought. My friend left Corpus Christi on Thursday morning headed for Decatur Alabama. When I contacted U Haul (early Thursday morning) they told me that they would call me sometime before 6PM on Friday to let me know if and where a trailer would be available. THIS WAS TOTALLY UNACCEPTABLE!! My friend was driving 1400 miles not knowing if there would be a trailer available and I wouldn't even know until after he had arrived at the destination??? U Haul has a very POOR system. You can't have customers driving for days to pick up a trailer that might not be there!!! What's the purpose of reserving a trailer two days in advance with no guarantee that a trailer will be available??? Why make reservations at all if they can't be verified?? I know that no one will do anything about this problem but you can't say that I didn't tell anyone!!! gil

ROGER H.
Rating:

Customer did not leave a comment.

Samantha C.
Rating:

They were fantastic, the girl at the front desk was extremely sweet and helpful, and the entire process took maybe 5 minutes.

EARL B.
Rating:

Customer did not leave a comment.

JASON T.
Rating:

Very nice and friendly.

DAN K.
Rating:

I was given the drop off point by voice Mail. I was not informed that they closed at noon on Saturday. After a Couple of calls we reached someone Who gave us instructions. Two hours later we got a call from U-Haul to give us drop off instructions. But overall it worked out O.K.

MICHAEL O.
Rating:

Customer did not leave a comment.

Howard W.
Rating:

Everything was as we discussed and Lara Downs was very professional. I would definitely use this place again.

RALPH S.
Rating:

Customer did not leave a comment.

CAROL B.
Rating:

Very friendly and helpful.

BARB W.
Rating:

the company I hired to move me was recommended by the Weatherford, TX location. HE was suppose to drop the truck off in Chattanooga, TN where he dropped the other truck... He drove the truck to Decatur, AL without my knowledge or consent. He broke my things, he did not do a good job. I am very upset with Hometown Self Storage for recommending Charles L. Lyder Jr.

DAVID B.
Rating:

Customer did not leave a comment.

MICHAEL O.
Rating:

Very friendly and knowledgeable. Lots of good information to make informed financial moving decisions. Very helpful!

Faye L.
Rating:

personnel was very helpful, friendly. think was best.

FREDERICK B.
Rating:

Have quoted equipment available for pick-up.

GREG R.
Rating:

More signage, very hard to find.

ROBERT R.
Rating:

I was very Happy with the truck.And the Service.

LYNNE M.
Rating:

Even though this location was advertised as 24 hour there were no clear directions on where to park the truck. Hence, we parked in front of the building in a small lot not large truck friendly, nor too secure in my mind. There was no staff so we blindly followed the directions on a small sticker on the front door.

WALTER M.
Rating:

Agent was very professional and knowledgeable.

Connie H.
Rating:

The girl who helped us was VERY efficient and helpful and friendly....which is very uncommon these days!!! THANKS

JESSE U.
Rating:

Customer did not leave a comment.

TAMBRIA B.
Rating:

Everything was great

RICK H.
Rating:

Customer did not leave a comment.

RODGER K.
Rating:

Customer did not leave a comment.

RAYMOND W.
Rating:

Customer did not leave a comment.

LARRY S.
Rating:

Customer did not leave a comment.

JAMES F.
Rating:

Customer did not leave a comment.

STEPHANIE T.
Rating:

I was unable to come at 9am when they opened, so she came in early at 8am.

RANDY G.
Rating:

great value great service

CHARLES B.
Rating:

I reserved a trailer in Madison, Al , which was near my pick up place. When I went to pick up the trailer they sent me to Decatur, which was 40 miles out of the way. If they didn't have a trailer in Madison they should have told me. It was a delay and an inconvenience

colleen C.
Rating:

Customer did not leave a comment.

JEFF C.
Rating:

Customer did not leave a comment.

WILLIAM P.
Rating:

Customer did not leave a comment.

ANDREA K.
Rating:

Customer did not leave a comment.

GARY C.
Rating:

Super friendly manager. No problems at all. Will use this location again.

JOHN K.
Rating:

Called shortly before 5 P.M. to get directions to drop off trailer. Personel waited on me to bring trailer. Excellent location with very helpful personel.

Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top