Le client n'a pas laissé de commentaire.John W.
Customer Reviews for Storage Plus East
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Decatur, AL 35603
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Worst experience I've had with any company in a very long time. My experience went from bad to worse as I tried to get a resolution. I will never use UHaul again and I will never recommend to anyone I know. This comment applies to UHaul in general, not the specific location I picked the rental up from.JUSTIN B.
Nice staffBOBBY H.
Good storage facility, never a problem!!SHELBY J. | Expérience générale
They had scheduled for me to drop off my trailer at a particular location on Saturday. Unfortunately, this location is not open on Saturdays. People that schedule this should know this. I had to drop off at an alternative location. This new location was decided on after being on the phone with U-Haul for an hour and a half. I've got transferred four different times and put in a queue for 20 plus minutes each time.TIMOTHY M.
Great JobRICKEY B. | Expérience générale
Le client n'a pas laissé de commentaire.Gerry M. | Expérience générale
Easy fast service! Will use in the future!jermaine m. | Expérience générale
Le client n'a pas laissé de commentaire.LORETTA C. | Expérience générale
Fast process very helpfulTerry S.
The service and staff was very professional I highly recommend and will utilize this storage again.Willie B. | Expérience générale
Le client n'a pas laissé de commentaire.Eric M.
You have an associate by the name of Tiffany, I believe, that was nothing but help to me!! She was ahead of time when meeting on a Saturday morning to pick up the equipment. She was friendly and professional about her business. Answered all my questions too. I left very satisfied. Way better service the the 6th Ave store!! Great job and thank you again.Robert Y.
No improvements needed! I have rented from this location multiple times. They are always very professional but more importantly, very friendly and a pleasure to do business with.Jan C.
Le client n'a pas laissé de commentaire.Lecia W. | Expérience générale
Tiffany was very friendly and helpful.TODD W. | Expérience générale
Only location I prefer to use . Best customer service periodGERALD F.
Everything was as easy as I had hoped. I will use this location again.Charles H.
I was very satisfied with this facility and would not hesitate to use it again.ROBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN D. | Expérience générale
Outstanding service!! No suggestions to improve.Phil H.
Le client n'a pas laissé de commentaire.Robert P.
Truck had a fault light on Service ECM and cruise control didn't work was wondering if the two were connectedMICHAEL R.
Le client n'a pas laissé de commentaire.Amy R.
Per my comment before, because no one was ever able to get my correct email I was not able to log in to an account in order to get the codes for the key drop box. I stuck it in the mail slot and was done with it. Having to do everything online was frustrating where if I had just been able to deal with people in person I feel most of these issues could have been resolved.JACLYN O.
Le client n'a pas laissé de commentaire.Jeffery K.
Le client n'a pas laissé de commentaire.Joe K.
Le client n'a pas laissé de commentaire.Raenessa A.
The equipment was clean but vehicle had a very bad noise when trying to climb hillspeggy W.
Le client n'a pas laissé de commentaire.Willie S.
Le client n'a pas laissé de commentaire.ANDREW H.
The parking lot was way too small and you could not even pull the truck in all they way therefore the truck blocked the driveway and my friend that followed me couldn't even pull in the driveway.Angela C.
Le client n'a pas laissé de commentaire.Gerald J.
Le client n'a pas laissé de commentaire.Lawrence F.
Was storage area. Not place to rent trucks or trailers.KATHLEEN G.
Le client n'a pas laissé de commentaire.eric M.
No signs or anything as to where to put the truck or keys .Victoria A.
Le client n'a pas laissé de commentaire.Ray M.
Was given very unclear instructions on where to park. Then once she had me move to a different area she then told me I had to drop the trailer and park the truck in a different spot. I was surprised that I was told to drop the trailer but I did it with no problems. She didn't check the cargo area of the truck at all...not even to see if I had put the hand cart back in it that I rented. While the employee was nice and polite she seemed disinterested in the entire transaction.Joshua V.
Le client n'a pas laissé de commentaire.Ricky P.
Le client n'a pas laissé de commentaire.Phil H.
Le client n'a pas laissé de commentaire.Jason Heath B.
Jessica was very friendly and helpful in assisting me with the right equipment and reservations. I was able to get everything in one convenient stop. Great place!rolan B.
Le client n'a pas laissé de commentaire.Deborah D.
Le client n'a pas laissé de commentaire.Deborah D.
Very friendly -great to work withpatsy B.
Le client n'a pas laissé de commentaire.lynne M.
Le client n'a pas laissé de commentaire.Laurie S.
Le client n'a pas laissé de commentaire.Micheal B.
Le client n'a pas laissé de commentaire.Laureano J.
I was charged 70 for insurance that I declined from the beginning. Worker said it was her fault but after calling several uhaul employees by phone to see how to correct it. She started out saying the customer does not want insurance instead of saying I (she) messed up and need to fix the overcharge. I was told if she reversed and started over my card could be charged twice and I would have to fix it. Luckily another employee drove up and credited the difference back. After we left and drove to the office to move, Truck door that opens back would only open 5 inches. 3 men had to get it unstuck that took awhile.Lisa W.
Everything was exactly what I expected. Thank you for your business.Marco R.
Le client n'a pas laissé de commentaire.Jerry H.
Excellent service! Rental was easy to handle! Would definitely recommend this location for any rental needs!Austin M.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Jimmy H.
Le client n'a pas laissé de commentaire.Duong N.
Le client n'a pas laissé de commentaire.Nelson J.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Larry L.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Star H.
Le client n'a pas laissé de commentaire.Jerry N.
As this is a storage business there is not a lot of room to return a large trailer or truck when they are not open. It was very hard to get the trailer that I rented parked and unhooked from my truck. Other than that it was a very nice place to rent from and very helpful.Justin S.
Le client n'a pas laissé de commentaire.hector R.
Le client n'a pas laissé de commentaire.BO L.
Le client n'a pas laissé de commentaire.Ken R.
Le client n'a pas laissé de commentaire.Angie H.
Location was great. Online sign up gave wrong location. Other than that it was a great experience.Rosa S.
Le client n'a pas laissé de commentaire.ALLEN P.
Le client n'a pas laissé de commentaire.Roger H.
Le client n'a pas laissé de commentaire.TOM C.
Parking for a 26' truck is an issue at this location. It would have been a much bigger issue if any other vehicle was in the parking lot at the time. There probably should be some sort of color coded map on the door for where and how to park during a night time drop off. Called the rep. at the location the next day to verify everything was ok. She was ok with how I parked, but she did have another truck come in and admitted she'd have to figure out where to put them. I would have to say the main caution to everyone would be parking anything greater that a 17' truck in that parking lot.Anthony M R.
Le client n'a pas laissé de commentaire.JEFFERY P P.
I didn't have the opportunity to speak with anyone at their location for I turned in my truck after hours of business.Although drop off was easyROBERT Y.
This is really important!!! I called to reserve a trailer two days in advance. A friend of mine drove 1400 miles to pick up the car I had bought. My friend left Corpus Christi on Thursday morning headed for Decatur Alabama. When I contacted U Haul (early Thursday morning) they told me that they would call me sometime before 6PM on Friday to let me know if and where a trailer would be available. THIS WAS TOTALLY UNACCEPTABLE!! My friend was driving 1400 miles not knowing if there would be a trailer available and I wouldn't even know until after he had arrived at the destination??? U Haul has a very POOR system. You can't have customers driving for days to pick up a trailer that might not be there!!! What's the purpose of reserving a trailer two days in advance with no guarantee that a trailer will be available??? Why make reservations at all if they can't be verified?? I know that no one will do anything about this problem but you can't say that I didn't tell anyone!!! gilAMADO R.
Le client n'a pas laissé de commentaire.ROGER H.
They were fantastic, the girl at the front desk was extremely sweet and helpful, and the entire process took maybe 5 minutes.Samantha C.
Le client n'a pas laissé de commentaire.EARL B.
Very nice and friendly.JASON T.
I was given the drop off point by voice Mail. I was not informed that they closed at noon on Saturday. After a Couple of calls we reached someone Who gave us instructions. Two hours later we got a call from U-Haul to give us drop off instructions. But overall it worked out O.K.DAN K.
Le client n'a pas laissé de commentaire.MICHAEL O.
Everything was as we discussed and Lara Downs was very professional. I would definitely use this place again.Howard W.
Le client n'a pas laissé de commentaire.RALPH S.
Very friendly and helpful.CAROL B.
the company I hired to move me was recommended by the Weatherford, TX location. HE was suppose to drop the truck off in Chattanooga, TN where he dropped the other truck... He drove the truck to Decatur, AL without my knowledge or consent. He broke my things, he did not do a good job. I am very upset with Hometown Self Storage for recommending Charles L. Lyder Jr.BARB W.
Le client n'a pas laissé de commentaire.DAVID B.
Very friendly and knowledgeable. Lots of good information to make informed financial moving decisions. Very helpful!MICHAEL O.
personnel was very helpful, friendly. think was best.Faye L.
Have quoted equipment available for pick-up.FREDERICK B.
More signage, very hard to find.GREG R.
I was very Happy with the truck.And the Service.ROBERT R.
Even though this location was advertised as 24 hour there were no clear directions on where to park the truck. Hence, we parked in front of the building in a small lot not large truck friendly, nor too secure in my mind. There was no staff so we blindly followed the directions on a small sticker on the front door.LYNNE M.
Agent was very professional and knowledgeable.WALTER M.
The girl who helped us was VERY efficient and helpful and friendly....which is very uncommon these days!!! MERCIConnie H.
Le client n'a pas laissé de commentaire.JESSE U.
Everything was greatTAMBRIA B.
Le client n'a pas laissé de commentaire.RICK H.
Le client n'a pas laissé de commentaire.RODGER K.
Le client n'a pas laissé de commentaire.RAYMOND W.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.JAMES F.
I was unable to come at 9am when they opened, so she came in early at 8am.STEPHANIE T.
great value great serviceRANDY G.
I reserved a trailer in Madison, Al , which was near my pick up place. When I went to pick up the trailer they sent me to Decatur, which was 40 miles out of the way. If they didn't have a trailer in Madison they should have told me. It was a delay and an inconvenienceCHARLES B.
Le client n'a pas laissé de commentaire.colleen C.
Le client n'a pas laissé de commentaire.JEFF C.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.ANDREA K.
Super friendly manager. No problems at all. Will use this location again.GARY C.