I had furniture stored there for nearly 5 years. Over that time I found the staff very helpful, communicative and always went above and beyond if I had any questions or needed assistance. They are wonderful!
Denise C | Expérience générale
Customer Reviews for Storage Plus East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Awesome super cool
Cirenio BCustomer service is very nice, patient took time to explain the size of the storages helping you get exactly the size storage you need
Charlotte M | Expérience généraleHave used before and will again. Great place and great people.
Melissa J | Expérience généralePut some newer trucks in service.
Timothy SPrice hikes started at 90 a month ended at 130
Jackson G | Expérience généraleIt doesn't seem right that we dropped off the truck Sunday afternoon when the site was closed, and our truck was due at 7 am Monday... yet the store wasn't open till 9 am Monday. We got dinged $20 for not downloading the U-haul app and self checking in the vehicle. This was after we got an email receipt Sunday evening saying the truck had been returned and we had a $0 balance due. If there's no-one there and you either have trouble with the app or no cell service, you can plan on paying an extra $20 for your rental.
Daniel KA little expensive
Brian F | Expérience généraleAfter returning the truck the next day the guy tells me I went over 3 miles and would be charged $3 dollars more. come to find out he charged me for a whole extra day and didnt even give me a $50 dollar credit.
Camika STiberias was great. Very watchful and observant with property. You feel good about leaving your property there. Rates are good, too.
Melissa J | Expérience généraleUnfortunately I never move anything in the storages..Never even would back out there until on August 31 to let the guy no I did use an I didn't need it at all. Thanks Sheila …Also I had try to cancel my payment the next day but it had already been process…
Sheila A | Expérience généraleGreat staff!!
Brian F | Expérience généraleA wonderful place. Clean and well maintained. Staff was very helpful and friendly. A great experience.
Terry K | Expérience généraleTy was awesome and very helpful
Cendi F | Expérience généraleWorst experience I've had with any company in a very long time. My experience went from bad to worse as I tried to get a resolution. I will never use UHaul again and I will never recommend to anyone I know. This comment applies to UHaul in general, not the specific location I picked the rental up from.
JUSTIN BNice staff
BOBBY HGood storage facility, never a problem!!
SHELBY J | Expérience généraleThey had scheduled for me to drop off my trailer at a particular location on Saturday. Unfortunately, this location is not open on Saturdays. People that schedule this should know this. I had to drop off at an alternative location. This new location was decided on after being on the phone with U-Haul for an hour and a half. I've got transferred four different times and put in a queue for 20 plus minutes each time.
TIMOTHY MGreat Job
RICKEY B | Expérience généraleEasy fast service! Will use in the future!
jermaine m | Expérience généraleFast process very helpful
Terry SThe service and staff was very professional I highly recommend and will utilize this storage again.
Willie B | Expérience généraleYou have an associate by the name of Tiffany, I believe, that was nothing but help to me!! She was ahead of time when meeting on a Saturday morning to pick up the equipment. She was friendly and professional about her business. Answered all my questions too. I left very satisfied. Way better service the the 6th Ave store!! Great job and thank you again.
Robert YNo improvements needed! I have rented from this location multiple times. They are always very professional but more importantly, very friendly and a pleasure to do business with.
Jan CTiffany was very friendly and helpful.
TODD W | Expérience généraleOnly location I prefer to use . Best customer service period
GERALD FEverything was as easy as I had hoped. I will use this location again.
Charles HI was very satisfied with this facility and would not hesitate to use it again.
ROBERT B | Expérience généraleOutstanding service!! No suggestions to improve.
Phil HTruck had a fault light on Service ECM and cruise control didn’t work was wondering if the two were connected
MICHAEL RPer my comment before, because no one was ever able to get my correct email I was not able to log in to an account in order to get the codes for the key drop box. I stuck it in the mail slot and was done with it. Having to do everything online was frustrating where if I had just been able to deal with people in person I feel most of these issues could have been resolved.
JACLYN OThe equipment was clean but vehicle had a very bad noise when trying to climb hills
peggy wThe parking lot was way too small and you could not even pull the truck in all they way therefore the truck blocked the driveway and my friend that followed me couldn't even pull in the driveway.
Angela CLoved everything. Thank you
Ashley B | Expérience généralewe have been a customer for years and in the event we need another unit we will always choose y'all
SANDRA M | Expérience généraleWas storage area. Not place to rent trucks or trailers.
KATHLEEN GGood experience
Sarah W | Expérience généraleNo signs or anything as to where to put the truck or keys .
Victoria AWas given very unclear instructions on where to park. Then once she had me move to a different area she then told me I had to drop the trailer and park the truck in a different spot. I was surprised that I was told to drop the trailer but I did it with no problems. She didn't check the cargo area of the truck at all...not even to see if I had put the hand cart back in it that I rented. While the employee was nice and polite she seemed disinterested in the entire transaction.
Joshua VJessica was very friendly and helpful in assisting me with the right equipment and reservations. I was able to get everything in one convenient stop. Great place!
rolan bVery friendly -great to work with
patsy bI was charged 70 for insurance that I declined from the beginning. Worker said it was her fault but after calling several uhaul employees by phone to see how to correct it. She started out saying the customer does not want insurance instead of saying I (she) messed up and need to fix the overcharge. I was told if she reversed and started over my card could be charged twice and I would have to fix it. Luckily another employee drove up and credited the difference back. After we left and drove to the office to move, Truck door that opens back would only open 5 inches. 3 men had to get it unstuck that took awhile.
Lisa WEverything was exactly what I expected. Thank you for your business.
Marco RExcellent service! Rental was easy to handle! Would definitely recommend this location for any rental needs!
Austin MAs this is a storage business there is not a lot of room to return a large trailer or truck when they are not open. It was very hard to get the trailer that I rented parked and unhooked from my truck. Other than that it was a very nice place to rent from and very helpful.
Justin SLocation was great. Online sign up gave wrong location. Other than that it was a great experience.
Rosa SParking for a 26' truck is an issue at this location. It would have been a much bigger issue if any other vehicle was in the parking lot at the time. There probably should be some sort of color coded map on the door for where and how to park during a night time drop off. Called the rep. at the location the next day to verify everything was ok. She was ok with how I parked, but she did have another truck come in and admitted she'd have to figure out where to put them. I would have to say the main caution to everyone would be parking anything greater that a 17' truck in that parking lot.
Anthony MI didn't have the opportunity to speak with anyone at their location for I turned in my truck after hours of business.Although drop off was easy
ROBERT YThis is really important!!! I called to reserve a trailer two days in advance. A friend of mine drove 1400 miles to pick up the car I had bought. My friend left Corpus Christi on Thursday morning headed for Decatur Alabama. When I contacted U Haul (early Thursday morning) they told me that they would call me sometime before 6PM on Friday to let me know if and where a trailer would be available. THIS WAS TOTALLY UNACCEPTABLE!! My friend was driving 1400 miles not knowing if there would be a trailer available and I wouldn't even know until after he had arrived at the destination??? U Haul has a very POOR system. You can't have customers driving for days to pick up a trailer that might not be there!!! What's the purpose of reserving a trailer two days in advance with no guarantee that a trailer will be available??? Why make reservations at all if they can't be verified?? I know that no one will do anything about this problem but you can't say that I didn't tell anyone!!! gil
AMADO RThey were fantastic, the girl at the front desk was extremely sweet and helpful, and the entire process took maybe 5 minutes.
Samantha CVery nice and friendly.
JASON TI was given the drop off point by voice Mail. I was not informed that they closed at noon on Saturday. After a Couple of calls we reached someone Who gave us instructions. Two hours later we got a call from U-Haul to give us drop off instructions. But overall it worked out O.K.
DAN KEverything was as we discussed and Lara Downs was very professional. I would definitely use this place again.
Howard WVery friendly and helpful.
CAROL Bthe company I hired to move me was recommended by the Weatherford, TX location. HE was suppose to drop the truck off in Chattanooga, TN where he dropped the other truck... He drove the truck to Decatur, AL without my knowledge or consent. He broke my things, he did not do a good job. I am very upset with Hometown Self Storage for recommending Charles L. Lyder Jr.
BARB WVery friendly and knowledgeable. Lots of good information to make informed financial moving decisions. Very helpful!
MICHAEL Opersonnel was very helpful, friendly. think was best.
Faye LHave quoted equipment available for pick-up.
FREDERICK BMore signage, very hard to find.
GREG RI was very Happy with the truck.And the Service.
ROBERT REven though this location was advertised as 24 hour there were no clear directions on where to park the truck. Hence, we parked in front of the building in a small lot not large truck friendly, nor too secure in my mind. There was no staff so we blindly followed the directions on a small sticker on the front door.
LYNNE MAgent was very professional and knowledgeable.
WALTER MThe girl who helped us was VERY efficient and helpful and friendly....which is very uncommon these days!!! MERCI
Connie HEverything was great
TAMBRIA B