Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)

110 évaluations

4885 W Michigan Ave   Jackson, MI 49201

(517) 879-4039

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Samedi
    De 9 h am à 3 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(517) 879-4039

4885 W Michigan Ave
Jackson, MI 49201

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Samedi
    De 9 h am à 3 h pm
  • Dimanche
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeWayne E. 
Évaluation :
4

Excellent service à la clientèle

Shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen T. 
Évaluation :
1

Vehicle was dirty and smelly , breaks were horrible Windshield wipers were terrible and overall is poor and bad experience…. A formal Complaint and escalation is on your way

SHERIF ADEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

great job and help

ROn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
3

DON'T BUY ANY BOXES or TAPE!! The customer service is exceptional. But the supplies are almost useless. The boxes are so old/cheap that they literally come apart at the seams when you pick it up after loading it. I didn't put too much stuff in it, but when I picked it up, the sides of the box came unglued. If I didn't have any tape to tape it up, the boxes would have been useless. And, btw, the tape was so cheap that it kept coming coming loose from the tape dispenser and sticking to the roll of tape itself. Very frustrating!!!

Steve L. 
Évaluation :
1

The cashier said he was too busy to help me and charged me $40 to put 1 gallon of gas into the truck when I had just filled it up to the quarter tank. When I requested a call back all he had to say was that it wasn't his problem anymore.

KENDRA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D S. 
Évaluation :
3

The cost was never discussed. I had to ask about it. Then when I turned the equipment in, I was charged about $20 more than what I was quoted. Plus, I never signed the contract.

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey R. 
Évaluation :
5

Very friendly employee, quick and friendly service. Will definitely use this location again!!

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
3

The vehicle needed some maintenance and it wasn't as full as it was supposed to be when we picked it up.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
5

Staff was excellent! Very respectful, knowledgeable and very helpful! Great experience! Thank you

Lewis C. 
Évaluation :
2

I rented a 20' UHaul for a 1400 Mike drive. I was given the only 20' on the lot. It was pretty beat up. Once I was loaded up and on the road I realized that the suspension was shot. Every bump I hit felt like my back was going to break. Not only that, the side mirrors kept moving around. The next day I tried to go to a Uhaul center where I was but it was Sunday and closed. I emailed the Uhaul customer service but didn't hear back until 4 days later. I went to a Wallmart and bought tools to fix the mirrors but the left one was stripped beyond repair so I had to deal with opening my window while driving every 10-20 minutes to readjust it. I know I could have called road side assistance, wait in a hotel for a day or two, unload and reload all my cargo into a new Uhaul, then go on my way. However, I was on a stirict time schedule so I had to deal with it. After unloading my cargo, the aft leaf springs were still bent backwards! They are shot. This is a dangerous vehicle and needs to be fixed. I am not happy about renting from Uhaul and will only do so in the future if its my only option. For nearly $2 000 I had expected a road worthy vehicle. What can you do better for the next customer? Inspect your vehicles. Especially the ones that will be traveling far distances. Also, you can reach out to dissatisfied customers in hopes of making amends. Thank you. Scott

Scott S. 
Évaluation :
5

I also use U-Haul. Quality and professional people.

BOYDJEROME B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

outstanding -,friendly customer service

Dave A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Nice and friendly

steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary L. 
Évaluation :
5

The gal that helped us was really nice!

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Merci!

Kathy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane L. 
Évaluation :
3

Had to wait for 45-60 minutes to finish a $25 trailer rental. Issue seemed to be with the system more than the employees.

mike M. 
Évaluation :
3

Truck was pretty beat up on the exterior and rear wheels were fairly worn down.

Mariah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

Our order was placed with a utility dolly and when we picked it up there wasn't one in the vehicle. We had the worst time dropping off the vehicle because the location we picked didn't allow for drop offs after hours. I'm not sure why UHaul would offer it as an option and then not be able to accommodate it. After calling several times, we finally got ahold of someone and was told we would need to return the truck somewhere else. When we got there and began doing the online return, the system wasn't working. After being on hold yet again, we got ahold of someone who simply said “oh yeah, our system is down so that's why it wouldn't work”. No apologies for the inconvenience. We spent over an hour trying to return the truck and doing so at night where we were taken to a not so good part of town. Not only driving the rental truck but also our personal vehicle and using miles and gas to accommodate UHauls problem. Very unhappy with the overall service from start to finish.

Alessandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA DANIELLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
2

We got 2 trucks. I got charged an extra day for no reason when I returned it the same day. And I didn't receive any money back from either of the trucks. I've never had this problem before. And I've always received money back

BRITTENY MARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH ANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
4

Very courteous and friendly . knowledgeable and hooked up unit for me .

Rex R. 
Évaluation :
5

The woman we worked with was friendly and kind. She answered all my questions and was knowledgeable.

Sherry O. 
Évaluation :
5

Quick efficient friendly and helpful.

MICHAEL PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance W. 
Évaluation :
5

Rental app. Sucks

Joe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
3

Area dimly lit. I called the next day after late drop off and unable to reach anyone.

GEORGE D. 
Évaluation :
5

The manager was OUTSTANDING! !

CATHERINE M. 
Évaluation :
5

The truck seem like it was going to break down and I didn't drive it above 55. It did make the trip of under 40 miles with out breaking down… Maybe it needs to be decommissioned and replaced.. Otherwise, everything else about UHaul was great. They only other issue I had was when checking in online I had to drive to different locations to get the pick up done and the drop of didn't load my pictures..

Carla H. 
Évaluation :
5

Easy lot to drop off. Clean and well taken care of.

Sean T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY WILCOX A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

I dropped off early. I haven't heard back from them but it was super convenient.

ROBIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLARD HARRISON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue M. 
Évaluation :
5

Outstanding customer service. Very knowledgeable and courteous. This will be my new uhaul location in Jackson. This location needs to give customer service training to the other (E. Michigan Ave) Jackson store!!

JOHN LOVETT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL KEITH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONNIE ANN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
3

Your online after hours return wasn't working...

BRANDI NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysha R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISALYNN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie H. 
Évaluation :
3

When I was booking I clicked no insurance. But when I saw my charge on my card it had the insurance for 8 added in. Not happy that insurance was added on. I think the online booking needs to be changed so when you click no insurance it actually puts no insurance on your rental. If I had known this I would have driven across town to the main rental station and gotten the cheaper trailer rental since there was none at this facility

STEPHENMIRLE P. 
Évaluation :
5

Heather opened early on my pickup day to help me get get going earlier. Merci!

John D. 
Évaluation :
5

Great service

JAMES MYRON S. 
Évaluation :
5

We returned the trailer on 9/6/2020 around 3pm but was unable to use the return application but it kept telling us it could not sync our location. Other than that the rental was excellent

RICHARD DANA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD KEITH H. 
Évaluation :
3

I did call a couple times before getting through, and left voicemails. I was less than 30 mins late from closing time, was still charged an extra day. I could have used truck another day, but was told “it was needed for next day.” Had I know I'd have been charged, I would have at least saved myself time and energy and returned next day at open of location.

KAROL G. 
Évaluation :
5

Low price for decreased rental would be benefial to customer and might drwa in more customer . As my reason for renting u haul this time was i was getting free furniture . Which majority of it i was able to bring in my minivan but one part of computer table didnt fot in my van and u needed to have pick up truck or u haul and i had to spent 59 dollar to move that single piece furniture to my house which was 8 mile away. If there was a low pricey rental avaible like home depote or u haul pick up truck than i would have get it but since there was any alternative availble i ended up gettong 15 ft u haul

Bhavinkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franciscojavier M. 
Évaluation :
5

A super nice lady She explained everything that I asked before taking the vehicle I would highly recommend

Coreyduane E. 
Évaluation :
5

People and truck were all excellent. I do however think the rates should be a little less when a vehicle is used only a few hours versus a day or two.We had the truck 6 hours and it cost me $120.

Doreen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davidallen D. 
Évaluation :
3

Person working was just filling in and wasn't able to check anything in or give me a receipt.

roger B. 
Évaluation :
5

Nothing. Great experience.

Aaron C. 
Évaluation :
3

When i went back to! check the trailer out for a second time, one was there. I waited for 40 minutes for someone to show up and one did. Four phone calls to Uhaul later I had to go to the west Michigan location to pick up a different trailer. It cost me a mornings work when I was under a tight deadline. Not Happy!

Thomas W. 
Évaluation :
5

No hang ups just perfect

Sal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Non les évaluations ont été soumises pour cet établissement.

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