Exelente cevicio les recomiendo este lugar
Donovan R
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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i’ll refer everyone there
Rose BI've rented from many uhaul locations and this was one of the best.
James GThe employees at this location are very friendly, accommodating and very helpful professionals. We rented our third storage space at this location and they had everything prepared for our arrival.
Timothy LDouble charged. Put through the ringer for a refund. Never got a call back from The Storage Chest in Ann Arbor. Then still didn't even get the correct refund. Issues with drop off location. I give up at this point. Will not be returning to uhaul.
Anthony PBien
Anthony SOur storage unit was ready and clean, return of our rental was easy and convenient
timothy lBrooke did a great job with helping us secure the right storage space for our needs and simplified the process for our arrival and unloading. Merci!
Timothy LThe place I rented from was open until six pm I was pulling up at 445 pm with the truck and he saw me and locked the door and went to the back and wouldn’t open the door or answer the phone lazy and rude!
Abel ZBetter quality control on vehicle check in and getting real information in truck serviceability from prior customers. I believe this vehicle might have real mechanical issues that could have been caught in a check in and not that far down the road by me. Possibly customers are afraid to report issues because they are afraid of financial repercussions, I don't know. Just a sad experience from a company I always used and had nothing but good experiences with.
Dustin FEasy pick up and return after hours. Prompt response for receipt. Friendly, knowledgeable staff.
William HExcellent service à la clientèle
Shannon HVehicle was dirty and smelly , breaks were horrible Windshield wipers were terrible and overall is poor and bad experience…. A formal Complaint and escalation is on your way
SHERIF Agreat job and help
ROn EDON'T BUY ANY BOXES or TAPE!! The customer service is exceptional. But the supplies are almost useless. The boxes are so old/cheap that they literally come apart at the seams when you pick it up after loading it. I didn't put too much stuff in it, but when I picked it up, the sides of the box came unglued. If I didn't have any tape to tape it up, the boxes would have been useless. And, btw, the tape was so cheap that it kept coming coming loose from the tape dispenser and sticking to the roll of tape itself. Very frustrating!!!
Steve LThe cashier said he was too busy to help me and charged me $40 to put 1 gallon of gas into the truck when I had just filled it up to the quarter tank. When I requested a call back all he had to say was that it wasn't his problem anymore.
KENDRA FThe cost was never discussed. I had to ask about it. Then when I turned the equipment in, I was charged about $20 more than what I was quoted. Plus, I never signed the contract.
Steve LVery friendly employee, quick and friendly service. Will definitely use this location again!!
Richard MThe vehicle needed some maintenance and it wasn't as full as it was supposed to be when we picked it up.
Jennifer DStaff was excellent! Very respectful, knowledgeable and very helpful! Great experience! Thank you
Lewis CI rented a 20' UHaul for a 1400 Mike drive. I was given the only 20' on the lot. It was pretty beat up. Once I was loaded up and on the road I realized that the suspension was shot. Every bump I hit felt like my back was going to break. Not only that, the side mirrors kept moving around. The next day I tried to go to a Uhaul center where I was but it was Sunday and closed. I emailed the Uhaul customer service but didn't hear back until 4 days later. I went to a Wallmart and bought tools to fix the mirrors but the left one was stripped beyond repair so I had to deal with opening my window while driving every 10-20 minutes to readjust it. I know I could have called road side assistance, wait in a hotel for a day or two, unload and reload all my cargo into a new Uhaul, then go on my way. However, I was on a stirict time schedule so I had to deal with it. After unloading my cargo, the aft leaf springs were still bent backwards! They are shot. This is a dangerous vehicle and needs to be fixed. I am not happy about renting from Uhaul and will only do so in the future if its my only option. For nearly $2 000 I had expected a road worthy vehicle. What can you do better for the next customer? Inspect your vehicles. Especially the ones that will be traveling far distances. Also, you can reach out to dissatisfied customers in hopes of making amends. Thank you. Scott
Scott SI also use U-Haul. Quality and professional people.
BOYDJEROME Boutstanding -,friendly customer service
Dave ANice and friendly
steve wThe gal that helped us was really nice!
Michael WMerci!
Kathy KHad to wait for 45-60 minutes to finish a $25 trailer rental. Issue seemed to be with the system more than the employees.
mike mTruck was pretty beat up on the exterior and rear wheels were fairly worn down.
Mariah LOur order was placed with a utility dolly and when we picked it up there wasn't one in the vehicle. We had the worst time dropping off the vehicle because the location we picked didn't allow for drop offs after hours. I'm not sure why UHaul would offer it as an option and then not be able to accommodate it. After calling several times, we finally got ahold of someone and was told we would need to return the truck somewhere else. When we got there and began doing the online return, the system wasn't working. After being on hold yet again, we got ahold of someone who simply said "oh yeah, our system is down so that's why it wouldn't work". No apologies for the inconvenience. We spent over an hour trying to return the truck and doing so at night where we were taken to a not so good part of town. Not only driving the rental truck but also our personal vehicle and using miles and gas to accommodate UHauls problem. Very unhappy with the overall service from start to finish.
Alessandra BWe got 2 trucks. I got charged an extra day for no reason when I returned it the same day. And I didn't receive any money back from either of the trucks. I've never had this problem before. And I've always received money back
BRITTENY MVery courteous and friendly . knowledgeable and hooked up unit for me .
Rex RThe woman we worked with was friendly and kind. She answered all my questions and was knowledgeable.
Sherry OQuick efficient friendly and helpful.
MICHAEL PRental app. Sucks
Joe JArea dimly lit. I called the next day after late drop off and unable to reach anyone.
GEORGE DThe manager was OUTSTANDING! !
CATHERINE MThe truck seem like it was going to break down and I didn't drive it above 55. It did make the trip of under 40 miles with out breaking down… Maybe it needs to be decommissioned and replaced.. Otherwise, everything else about UHaul was great. They only other issue I had was when checking in online I had to drive to different locations to get the pick up done and the drop of didn't load my pictures..
Carla HEasy lot to drop off. Clean and well taken care of.
Sean TI dropped off early. I haven't heard back from them but it was super convenient.
ROBIN COutstanding customer service. Very knowledgeable and courteous. This will be my new uhaul location in Jackson. This location needs to give customer service training to the other (E. Michigan Ave) Jackson store!!
JOHN LYour online after hours return wasn't working...
BRANDI N