I used the app as requested by UHaul, I wasn't provided the original miles or fuel level. The truck was almost on E, so it was hard to determine where to refuel the truck. I drove the truck 67 miles and was charged over $70 for fuel surcharges. The customer service department claims I was supposed to receive where to refuel this truck, which I didn't receive, even though I used the APP. Apparently, I can always CALL, but it was Sunday and I was using the app that is supposed to manage everything electronically!
Corey V
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The manager was absolutely amazing! Such a sweet lady. Her daughter was having her first baby, and even then she went above and beyond for her customers. The check in needs to be fixed, it took so long to get everything approved and I ended up having to go inside so I could even get the help with the online approval part and for the key even though I set it for contactless pick up.
Alexis MVery efficient and helpful
Patrick BThe manager at the facility we picked our Uhaul up from was absolutely a pleasure to work with.
Rick PThe location and staff were good - the process through Uhaul was horrible. Instructions not clear that we would not be able to pick up the truck at the selected preferred location. We had to drive 35 miles out of the way to get the truck. Would definitely look at other options before using Uhaul again
Edward LNo improvement needed
Kathleen STruck was clean but maintenance needed extremely bad got little only 7 miles a gallon very disappointed in that was not prepared to spend that kind of money have rented larger trucks and gotten way better milage than that
Roger CThe truck was dirty when we got into it. Their was random little children's toys in the back. In the main cabin, the air conditioning didn't work, there was a good wrapper left and a lighter. UHaul also changed my pick up and drop off locations and gave me more miles but what would have been nice was to cover the gas to fill it back up.
Alessandra BVery friendly, efficient and helpful could not have ask for any better service Thanks
Clarence WThese people were very helpful and very apologetic about the whole situation. If I would have picked up from here originally I am almost positive they would have made me aware of the possibility.
Nicholas CThis was not the location that I chose when I reserved the trailer. After speaking with the rental agent, I now know that this was the only location that had this particular trailer. This information should have been disclosed up-front.
Lori E