Le client n'a pas laissé de commentaire.
William H
Customer Reviews for Storage Solutions of Berea
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. It was a quick in and out. Scott was super friendly and helpful in getting my paperwork taken care of quickly and helping to hitch me up correctly before my long trip. Great guy!
Scott LThe entire process was very easy. The employee was very helpful and friendly. We would definitely return to that facility, and we highly recommend it.
Eileen SThis is the best experience with uhaul IV ever had. Very nice people an great customer service.
Crystal JWe were 6minutes after closing. Called number and came back to assist us !!!!!! Wonderful customer service
KATHY PNice people
Serghei ZFast, friendly and helpful. Wonderful folks.
WILLIAM PI was very pleased with how Curtis and helpful they were. I would recommen to others. Merci
Susan HAwesome friendly service. Recommend to everyone
Gwen BStore was closed at time of return.
john wSuper friendly and efficient. Truck was ready right on time and it only took about 10 minutes before I was on my way. Je la recommande fortement.
Chris BMake sure the equipment fenders are not broken
Orlancio TStaff was friendly, courteous and helpful.. They made the entire experience very pleasurable.
Linda BVery helpful and easy drop off.
chris mna
robert rVery nice proprietor...checking truck back in was a breeze. Using phone to pick up the truck was a nightmare for me...not particularly techno-saavy. Lots of restarts. Live chat was super helpful when I got stuck online.
Kay MTruck has some concerning drivetrain noises and smells
Don FThe power steering was messed up and popping and the truck was slipping some
JOSHUA OHad wrong code for lock to get key. My main problem was with the app to pick up the truck. Not user friendly at all. Took approximately an hour on the phone with customer service. Site kept crashing. I will not use it again. Very Frustrating.
Gary CLoved the option of 24 hour drop off using mobile pickup and drop off.
MELISSA MWonderful folks that care about their customers!
Hank Pdrop lot fine site was closed when truck was left
dave fThe lady helping us gave excellent service. She was personable and friendly, and helpful. I would use this U Haul location again!!
Carol MMy experience was very good with U-Haul would recommend this to anyone thank you
kristie mIf they are using the online system to pick up or drop off the equipment the system needs to be looked at because it keeps telling that can not complete the previous actions due to low storage but I have more than enough in my phone.
Anthony HThe drop off location was not open.
Judy VExcellent customer service.
CECIL HRien
Felizitas MEverything was prefect, quality truck
Janice BU-Haul not the site where I got the truck tried to charge me for damaged property that I did not damage this encounter was a nightmare I was at the site for over an hour trying to get it straightened out and they still overcharged me they charged me for a utility dolly where the strap had been cut this for rendering the utility dolly almost useless we almost lost a couple of items because of it and they still charged me for it I would not recommend U-Haul to anybody, I will not use them in the future and they still ended up overcharging me I was towed at the site that my charges would be $96 and something but they charged me $118. I will not be using U-Haul no more because of this encounter.
CONNIE RService amical
robert wThe whole check out process - it's flawed. Refused to take my reference, and since I'm just decluttering the house to prepare for sale, there's no rental agreement or the like in place. Also, my employer, while it will do both employment and salary notifications, isn't going to do so on Sunday, as closed. I guess in retrospect, I could have gone back home, gotten my passport out of my safe, and come back - but customer service / chat was able to save the day.
CECIL Hthis was the worst truck i every rent for u haul driver set all broke down door door was damaged and hard too close had house paint over the damage the key was hard to get in and out back of the truck was painted in white house all the stuff i rented from use over many years this truck was junk if i had to go far then the 20 miles i went and they had another truck i would have refused this one....
ronie MThe U-Haul has something nwrong with it. I am not sure if it is an exhaust issue, transmission or some other mechanically issues but. It would take a few tries to start and it was extremely loud. It got louder with acceleration.. I could not hear the person sitting next to me. It was terrible and smelled of fumes. The location was great.. friendly and fast check in.
MARCIA MEmployees informed me after the time of pick up that they were going to be closed all day.
Ashley CThe cell phone check-in didn't work, so that was frustrating. It kept telling me that my GPS said l was in the wrong location when I was standing right in front of business. So it wouldn't let me continue. Luckily they were open, and she was super nice.
robb wNothing, and it smelled great inside! Very cherry for the Holidays too!
Makayla HRien
Eddie CNothing service was perfect,friendly, fast
BARBARA SDolly i paid to rent was broken and not able to use it.
Amber NThe trucks are parked in a gravel lot across the road. There were other trucks there so it was obvious where to park, but there's no sign. If I went to drop off and there wasn't another truck there I wouldn't know where to leave the truck. The apron near the key drop box is much too small and narrow to park a truck.
James FVery friendly, helpful, and efficient.
STEPHEN SThe stuff was very professional and helpful. They checked us in and was happy to do so. This location really needs to be put on the website for rental returns. I didn't see the option on the website. Also the Uhaul App hasn't been working correctly for over a week. I can not see my rentals from pass to currently. Please let someone know about this. Merci.
DEBORAH SThe lady at the front desk was so kind and helpful! I had trouble with the app so she went out of her way to fix the problem and even loaded up the dolly we asked for, even though I told her I would load it. Her office was so clean and nicely decorated, she made me feel at home while she helped me out! I wish I got her name because she deserves a raise!
SIENNA BIt was initially unclear where I should park the truck. If they didn't have another 26' truck sitting in a vacant lot across the street I wouldn't have known where to park it, but it was not possible to park it at the actual location: no room.
JAMES F