The truck was fine but your online check in app and process is abysmal. There should be a way of putting most of the driver information in before arriving to pick up the vehicle. Much better than the customer (me) standing in the dark with a malfunctioning app, trying to take a picture of the front and back of my driver's license and waiting for you to "contact" a personal reference to affirm I am, who I say I am. The lock box is across the street from the truck parking so I spend quite a while playing "hunt for the key box" in the dark. I rented from this location a while back and had the same experience. I had hoped after a couple of years, your system had gotten better, but "hope springs eternal". Over all U-haul has been a good company for me over the years and I have used you for many moves. But, you've really got to iron out the kinks in your online check-in system. It really &*%&. Regards,
PHILIP S
Storage Solutions of Berea
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Berea, KY 40403
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Doing the self check-in after a rain and in the morning was difficult. Taking some of the photos essentially required you to step in a giant puddle of water or be so far back that you had horrible glare from the sun and you did not get a good photo of the vehicle.
Jeffrey SAlways a good experience!
TAMMY W2nd time using this place. We drive out of our way to go here only. EXCELLENT SERVICE
ERIC HNothin it was easy everyone was friendly and professional great place all together
CHANCE L