Le client n'a pas laissé de commentaire.Laneit J.
Customer Reviews for Storagemax Boat & RV Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Round Rock, TX 78664
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h am à 12h pm
- Mar : fermé
- Mer - sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They are always greatTAREE D.
Le client n'a pas laissé de commentaire.Randal S.
The instructions for the hands free pickup and drop off did not match the stores set up. Very confusing.David R.
Le client n'a pas laissé de commentaire.Emiliano S.
I was surprised to find out this was a 24 hour self service place, I received a text with a link and could only get half way thru the check-in process. Finally after about 20 minutes i downloaded the U-Haul app and went 100 % better. I think your text should have said you need to download app, (the link on the text was stuck at verifying my location). I hated the experience at first but once I was finished it was OKMAX B.
Great location and the gentleman there was very friendly and helpful.Richard S.
The gentleman who waited on me was very professional and courteous. He did everything the way it should be done.Samuel B.
The cabin area was not as clean as it should have been! I used 7 clorox wipes just on the steering wheel. I had to clean windows inside and out. Looked like the door windows had been licked on by pets. Altogether I used 27 clorox wipes in the cabin. The cargo area was dirty and smelled. I had to clean that out and sprinkle the floor with freshener. If you're in a pinch think long before using this place. I spent an hour and forty-five minutes or more to clean this truck before it was usable. I had filled the fuel tank 7/8 full, and got no credit towards my bill for that. I wasn't able to use the truck after all that work, because the storage place had electrical issues. JePercy M.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Melissa S.
The pick up process was a nightmare. First this place keeps odd hours and therefore nobody was around on a Wednesday afternoon? I realize we live in different times but come on! The online process of picking up was not user friendly or was it quick. Rather have gone to the counter and picked up, but then again not open on a Wednesday afternoon. Also when placing my reservations online charged me for items that i did not request (hand trucks and dolly). So after going through the online process and i finally get the keys, the truck is found! Yahoo, not so fast! The truck is sandwiched between two others. It took us another 30 minutes just to get the truck out and then we had to back the truck into busy traffic bc it was the only way to get the truck off the lot. All in all it took an hour just to pick up the truck! In the past when people worked it took a typical 20-25 minutes.Rod B.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.charles A.
Le client n'a pas laissé de commentaire.LARRY W. | Expérience générale
Le client n'a pas laissé de commentaire.GERARD W.
U-Haul app crashed when i was picking up the truck and when i returned it on my Android phone. Then I waited on hold for 45 minutes to get support. Please work on fixing the app and customer support experience.Richard L.
Dolly was not included as paid for. Spend an hour and a half of my rental time â€œresolvingâ€ the issue that required I rent one from another location.Anna Z.
Le client n'a pas laissé de commentaire.CLINTON M.
Your "online" system for picking up and dropping off the UHaul didn't work. Both times, I would begin the process, and wait for the system to respond, but a response never came. Luckily, someone was on-site to help me "offline".dana B.
I wasn't able to open the lock box to get the key, and had to wait for the place to open so someone could come out and open it. Apparently someone didn't put the right combination on the lock , or something. Make sure your lock boxes work for the keys !Karen G.
Le client n'a pas laissé de commentaire.Marla H.
Le client n'a pas laissé de commentaire.Marvin C.
I rented a dolly with my truck which was not there. For some reason with U-Haul online the location option was a little weird here and it took about 35 minutes just to get everything sorted out to get the info to access the truck. Me and two other parties were there all trying to figure it out. We finally did but seems like since it was early maybe information wasn't available, not sure, and not sure if it would be fair to blame it specifically on this location. Also, I am not sure if it was just because of how I did my rental, but having to return to this location was brutal on my move, I am used to being able to return the truck to any location. Again, I am unsure if this was my mistake in how I scheduled it, and it may not be unique to this location, but if it is I wish there could be a big red flag telling me som before I made the reservation. Thanks Dakota BarajasDakota B.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Lance C.
We had issues picking up the truck and the ramp was brokenVernetta W.
Reservation changed to self check-out without consultation with me. Not a single person on-site at the pickup location; connecting to the phone rep took quite a bit of time. The app for self check-out worked fine, but required all the work to be done by me. A good deal of this work could have been done ahead of time, and did not need to be done on-site. The truck assigned to us was a high mileage truck, loud engine, and zero shock-absorbers left. Very rough ride. I would look for a different provider next time for my move.Victor M.
The two men who work there are wonderfulcherie J.
Le client n'a pas laissé de commentaire.Debra C.
The online process was a nightmare!!!!!! Extremely frustrating in a time of need. The online program continued to start us over and over and over. Penske will without a doubt be my rentals in the future.Donna B.
Very pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.Tom N. | Expérience générale
Excellent and friendly service. I hope I don't have to move again but if I do, I'll definitely use your store.sandra R.
Le client n'a pas laissé de commentaire.David C.
Polite and friendly. Very respectfulJOYCE J. | Expérience générale
The app is horrible and irritating and without the facility having WiFi we had to walk back and forth from truck to street to input info and then it just kept spinning in circles, much prefer a live person.Stephanie S.
Paid for dolly and it was not in the truck.Yvonne P.
Le client n'a pas laissé de commentaire.HERB L.
Le client n'a pas laissé de commentaire.Johanna O.
I dont like that this rates the location and not uhaul itself.The owner of this location was excellent, uhaul on the other hand was awful...I had a guaranteed reservation yet when I got there they had no trucks...there where no trucks anywhere to be had and I had already paid movers. Come to find out I wasn't the only one in this area that this happened to. Thank goodness Mr. Balusek at the palm Valley location rental waited almost 2 hours past his closing time to see if anyone brought back a truck. He was my angel that day as well as the movers who rearranged their schedule to get me taken care of. Uhauls renting practices are obviously about money and not their patrons. I give Mr. Balusek 10 stars for his caring efforts to right uhauls wrong...Uhaul I wouldn't give a star if you paid me. Because he only got a 10 ft truck back I ended up having to make multiple trips instead of just one which ended up costing me a small fortune....a 30 mile round trip ended up being more like 90. Totally unacceptable...not to mention I only had the movers for 2 hours so my son n I had to move the rest and I could hardly move the next day. I'll never use uhaul again. They don't care!Kristi V.
Le client n'a pas laissé de commentaire.Mary-Helen D.
This location was fine but reservation was supposed to be at another location 8 miles away. Everything would've been fine if I was sent here first. Line was also too long and they made me wait outside due to COVID-19?????Stephen D.
The staff was excellent he made sure that I got my equipment that I need it for the day and everything worked out wonderful and beautiful only thing I can say is that keep up the good work I don't have no complaints thank you very muchFarris H.
Le client n'a pas laissé de commentaire.GEORGE M.
Le client n'a pas laissé de commentaire.Josephine D.
My reservation was for 7am and they don't open until 8am so I chose self checkout, by the time I got there was no instruction on whether I can leave my car here or not. I waited until they have someone show up, service was pretty slow and each person ahead of me took around 15min to process so by the time I able to get the truck is was already 9am. When I am back to return the vehicle and since there are no sign that says where to park my nature instinct is Park where I see an open slot. The person who worked there saw me parking, came out and yelled at me "no, no, no, ...! ". I was super confused when I heard him said that, is there an elephant behind my truck while I am backing up? Well guess what, this guy he simply wanted me to park somewhere else, OK fine please be polite!harvey C.
Very helpful and quick service.FELIX A.
Le client n'a pas laissé de commentaire.Lynn J.
Le client n'a pas laissé de commentaire.wes W.
Le client n'a pas laissé de commentaire.Michael L.
Everything is great!Steven F.
Didn't really do much just gave them the keys but nice guyRANDY J.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Dustin R.
Le client n'a pas laissé de commentaire.Donnince B.
Le client n'a pas laissé de commentaire.Getnet G.
Overall, the vehicle was well maintained. Exception: Dash board light were not working preventing me from seeing the gauges at night. Bright light on blinker would not engage in the forward position. I was able to turn on the bright lights but I had to hold the blinker manually to engage the brights.Thomas A.
I reserved a truck and a trailer at this location 3 weeks before our move. I received email and text confirming my reservation. Which you would think mean something. Apparently a reservation doesn't mean anything. And that's it. I confirmed my reservation number address and the owner here said yea we see it but we don't have it. There was no help to remedy the situation. This experience make me consider not using u haul again.scott T.
I was pleased with the ease of the process. The after hours drop off was convenient. Friendly service was a plus.Jerry B.
Le client n'a pas laissé de commentaire.Donnince B.
This company has 2 locations and the Uhaul email sent me to the wrong one for pickup. Nothing we couldn't deal with but very unnerving to think my equipment wasn't where it was supposed to be.Gordon P.
Le client n'a pas laissé de commentaire.Edward S.
Adhere to the posted hours.CECIL F.
Sales person who checked me in was very nice and helpful.JENNY C.
Free Food and Drinks? Seriously, it was a great experienceStacy G.
Le client n'a pas laissé de commentaire.Elizabeth K.
Couldn't have been a better rental experience, everything was perfect.NORMAN K.
Great customer service! The people there are super friendly. One of the best uhaul dealers I have used.Matthew C.
Le client n'a pas laissé de commentaire.Connie M.
Uhaul need to better explain prior to renting a truck how the process works when picking up a truck and returning it. Customers should read the fine print about the process so it is clearly understood.JOHN A.
Le client n'a pas laissé de commentaire.Simon C.
UHauls website encourages pre-check in and pre-payment. I did both. I had to wait 30 minutes in the rain in line with several other clients. Then another 15 minutes inside just to â€œassist meâ€. I had pre paid reservations that meant absolutely nothing. You are propagating a false claim. Don't throw the Covid card because I am fully vaccinated. This was a very bad experience.Jerry F.
Le client n'a pas laissé de commentaire.Earl P.
Le client n'a pas laissé de commentaire.Elizabeth K.
Not a thing. Excellent serviceNavia A.
I was given the incorrect information about being able to drop off the rental at a different location......once I was done with the rental.Larry S.
We rented from the 1410 E Palm Valley Blvd, Round Rock location and waited in the office for about 15 minutes and no one was in there. We walked around back to see if anyone could help us and ran in to one of the employees, Chris, and he was absolutely the rudest person that I have ever come in contact with. I have never been one to make a complaint about someone, nor have I ever made a complaint about someone, but he was beyond aggressive and his actions were completely unnecessary. A simple, â€œwe will be help you when we canâ€ would have sufficed. It blows my mind that someone would act the way he did in a customer service business, clearly he needs to find a different job that doesn't involve human interaction. I will never recommend this place to anyone, nor will I ever be returning.TAYLOR P.
Le client n'a pas laissé de commentaire.THOMAS R.
I wish that I could have registered my wife as an authorized driver on the web check-in to save registration time. But after entering all my stuff as driver and all my wife's info the website took me back to entering my stuff again. It looked like your site was a circle.Ted K.
Le client n'a pas laissé de commentaire.Dirk & Angela M. | Expérience générale
Trying to drop off the trailer at this location was a nightmare. The location was full and had barely any place to park the trailer. I had to try moving one of the trailers over to give room for the trailer I was returning and almost got into an altercation with another customer because he felt the need that he had to park his 50' trailer where I was going to park mine when I was there first. but after having a brief conversation with him, we assisted each other in making sure that his truck had space to park it in. After parking mine, I had to hook one of the trailer to move over so that the 3rd truck can park his as well. It is clear that wherever people are coming from and going to round rock, they are using this location as the main hub to return trailers and truck. They need to find another one like on 620 or even in Hutto where its only 7-10 away from this one. I have used this location before and seems like its getting worse. It's not this place fault, it is the one who are scheduling drop off to this location.AGUSTIN B.
The place was closed on Sunday. The lot was very full. We were able to drop our truck off but two others came after us had no space.David F.
Le client n'a pas laissé de commentaire.Joseph Z.
Call pflugerville u haul made reservations got there had to go to round rock in pick it up.wiat in line 45 minutes. Ask if I could return it in pflugerville. Was put on answering machine. So I had to return it to roundrock.lionel W.
Le client n'a pas laissé de commentaire.Wendy R.
Smooth rideTheresa G.
Le client n'a pas laissé de commentaire.Rachel M.
Le client n'a pas laissé de commentaire.ABIGAYLE T.
Le client n'a pas laissé de commentaire.Hilda B.
Very likeable and accommodating to last minute rental and time frame out of normal rental periods.Steve T.
Le client n'a pas laissé de commentaire.Todd W.
Location is not bad, but the 2 gentleman working there just didn't have very good customer service. The next person in line was standing there when one of the gentlemen walked back in and they didn't acknowledge anyone in the waiting area, got on their computer for a few mins and the just looked up and said "you got a reservation ". That was it, no hi, how are you or sorry for your wait or anything. Not going there again.Alastair D.
Le client n'a pas laissé de commentaire.Driania M.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.PAULA A.
Le client n'a pas laissé de commentaire.Marilu S.
Your software roll out was a big inconvenience as I tried to make the rental online for over a weekLes R.
I was provided quality customer service. In addition, to the upmost professionalism.April S.
Nothing at this time. The experience was great.Norman H.
Excellent friendly service. Covid-19 Careful.JO M.
Le client n'a pas laissé de commentaire.davion alexander H.
Le client n'a pas laissé de commentaire.Zach M.
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