This location was fine but reservation was supposed to be at another location 8 miles away. Everything would've been fine if I was sent here first. Line was also too long and they made me wait outside due to COVID-19?????Stephen D.
Trailer Rental & Towing in Round Rock, TX at Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)
Round Rock, TX 78664
Services at this Location:
- Mon: 8 am - 5:30 pm
- Tue: Closed
- Wed-Fri: 8 am - 5:30 pm
- Sat: 8 am - 12 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Round Rock, TX 78664
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
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The staff was excellent he made sure that I got my equipment that I need it for the day and everything worked out wonderful and beautiful only thing I can say is that keep up the good work I don't have no complaints thank you very muchFarris H.
My reservation was for 7am and they don't open until 8am so I chose self checkout, by the time I got there was no instruction on whether I can leave my car here or not. I waited until they have someone show up, service was pretty slow and each person ahead of me took around 15min to process so by the time I able to get the truck is was already 9am. When I am back to return the vehicle and since there are no sign that says where to park my nature instinct is Park where I see an open slot. The person who worked there saw me parking, came out and yelled at me "no, no, no, ...! ". I was super confused when I heard him said that, is there an elephant behind my truck while I am backing up? Well guess what, this guy he simply wanted me to park somewhere else, OK fine please be polite!harvey C.
Very helpful and quick service.FELIX A.
Everything is great!Steven F.
Thank you!CARLOST P.
Didn't really do much just gave them the keys but nice guyRANDY J.
Overall, the vehicle was well maintained. Exception: Dash board light were not working preventing me from seeing the gauges at night. Bright light on blinker would not engage in the forward position. I was able to turn on the bright lights but I had to hold the blinker manually to engage the brights.Thomas A.
I reserved a truck and a trailer at this location 3 weeks before our move. I received email and text confirming my reservation. Which you would think mean something. Apparently a reservation doesn't mean anything. And that's it. I confirmed my reservation number address and the owner here said yea we see it but we don't have it. There was no help to remedy the situation. This experience make me consider not using u haul again.scott T.
I was pleased with the ease of the process. The after hours drop off was convenient. Friendly service was a plus.Jerry B.
This company has 2 locations and the Uhaul email sent me to the wrong one for pickup. Nothing we couldn't deal with but very unnerving to think my equipment wasn't where it was supposed to be.Gordon P.
Adhere to the posted hours.CECIL F.
Sales person who checked me in was very nice and helpful.JENNY C.
Free Food and Drinks? Seriously, it was a great experienceStacy G.
Couldn't have been a better rental experience, everything was perfect.NORMAN K.
Great customer service! The people there are super friendly. One of the best uhaul dealers I have used.Matthew C.
Uhaul need to better explain prior to renting a truck how the process works when picking up a truck and returning it. Customers should read the fine print about the process so it is clearly understood.JOHN A.
UHauls website encourages pre-check in and pre-payment. I did both. I had to wait 30 minutes in the rain in line with several other clients. Then another 15 minutes inside just to â€œassist meâ€. I had pre paid reservations that meant absolutely nothing. You are propagating a false claim. Don't throw the Covid card because I am fully vaccinated. This was a very bad experience.Jerry F.
Not a thing. Excellent serviceNavia A.
I was given the incorrect information about being able to drop off the rental at a different location......once I was done with the rental.Larry S.
We rented from the 1410 E Palm Valley Blvd, Round Rock location and waited in the office for about 15 minutes and no one was in there. We walked around back to see if anyone could help us and ran in to one of the employees, Chris, and he was absolutely the rudest person that I have ever come in contact with. I have never been one to make a complaint about someone, nor have I ever made a complaint about someone, but he was beyond aggressive and his actions were completely unnecessary. A simple, â€œwe will be help you when we canâ€ would have sufficed. It blows my mind that someone would act the way he did in a customer service business, clearly he needs to find a different job that doesn't involve human interaction. I will never recommend this place to anyone, nor will I ever be returning.TAYLOR P.
I wish that I could have registered my wife as an authorized driver on the web check-in to save registration time. But after entering all my stuff as driver and all my wife's info the website took me back to entering my stuff again. It looked like your site was a circle.Ted K.
Trying to drop off the trailer at this location was a nightmare. The location was full and had barely any place to park the trailer. I had to try moving one of the trailers over to give room for the trailer I was returning and almost got into an altercation with another customer because he felt the need that he had to park his 50' trailer where I was going to park mine when I was there first. but after having a brief conversation with him, we assisted each other in making sure that his truck had space to park it in. After parking mine, I had to hook one of the trailer to move over so that the 3rd truck can park his as well. It is clear that wherever people are coming from and going to round rock, they are using this location as the main hub to return trailers and truck. They need to find another one like on 620 or even in Hutto where its only 7-10 away from this one. I have used this location before and seems like its getting worse. It's not this place fault, it is the one who are scheduling drop off to this location.AGUSTIN B.
The place was closed on Sunday. The lot was very full. We were able to drop our truck off but two others came after us had no space.David F.