Customer Reviews for Storagemax Self Storage
(Concessionnaire U-Haul dans le voisinage)

1133 évaluations

3019 N Interstate Hwy 35   Round Rock, TX 78664
(Frontage Rd)

(512) 782-8973

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 2h pm
  • Dim : 8h30 am à 12h pm

Services dans cet établissement :

Pour nous contacter

(512) 782-8973

3019 N Interstate Hwy 35
Round Rock, TX 78664
(Frontage Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 2h pm
  • Dim : 8h30 am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Fix horn on van

RYAN T. 
Évaluation :
4

I don't understand why one has to be charged for using a credit card as not many people carry cash, and other businesses don't charge a credit card fee. I was disappointed by all the 'little' charges.

Ingrid A. 
Évaluation :
3

This place is really a storage facility doubling as a uhaul center. It is too small and does not offer all the services that a normal uhaul place offers. And as a person in the automotive industry, I can tell you by my drive, that they are not maintaining their vehicles. My 15 ft van only had 99 000 miles. That's low and it sounded like it was gonna break down the entire time. I don't trust their way of business.

Frank A. 
Évaluation :
5

Man at the counter was extremely helpful.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORY L. 
Évaluation :
5

Excellent service à la clientèle. Dewayne went above and beyond. I appreciate the service.

Willie N. 
Évaluation :
1

The fact that my reservation was cancelled and we were given a 10' truck instead is ridiculous.

Samantha B. 
Évaluation :
5

Customer service was excellent Polite courteous and knowledgeable. Definitely use again

PHILIP P. 
Évaluation :
5

David is amazing, funny and super helpful. Thanks for everything!

Christopher K. 
Évaluation :
5

Great customer service, very friendly.

PARKER O. 
Évaluation :
5

What a wonderful company and man working! After a long trip from California while picking up the uhual my car battery died (with two little kids and a dog in my car!). The gentleman working hoped in his truck and jumped my battery right away. He was so polite. We will definitely use them again!

BRIAN M. 
Évaluation :
5

Excellent customer service , very friendly and helpful employees. Merci!

Mario P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA LINDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig A. 
Évaluation :
5

Great impression for staffs.

Luke T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Everything was great and would return again to use this location. My only constructive comment would be to make it clear in the description of the truck that the amount of floor space available does not account for the fact that there are raised metal boxes for both rear tires of the truck. Fortunately, it still worked out no problems for us and we had a quick and easy move.

Barry R. 
Évaluation :
5

The truck was great, parking was tight just like the awesome customer service. The conversation was compelling and insightful. So nice gonna visit twice.

JACOB W. 
Évaluation :
5

The gentleman who helped us check out was very friendly & professional. Merci.

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian I. 
Évaluation :
5

Wonderful place Affordable rates Will be telling everyone I know!

Ann Marie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issac M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRESE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE M. 
Évaluation :
5

This was the best Uhaul experience I've ever had.

TREVOR LAWRENCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beau W. 
Évaluation :
5

Very friendly and super helpful!

Felix A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTEN B. 
Évaluation :
5

Bill was great to deal with and I enjoyed how well he took care of everything...

William R.  |  Expérience générale 
Évaluation :
5

This place will be go to storage for me if I ever need storage place in Austin area

Bekzod T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES EDWARD III O. 
Évaluation :
5

The service is always great. Great people

TAREE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waleed A. 
Évaluation :
5

The man who helped me was very nice and efficient. I had a great experience

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
3

I realized the graffiti on the side of the vehicle said: "White Boy" and the "i" was dotted with a swastika.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantelle V. 
Évaluation :
5

Bill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. Merci.

DAVID T.  |  Expérience générale 
Évaluation :
1

I had a 24 hour rental, and my return time was for 7am. I returned my rental at 6:53a.m. but the storagemax facility did not open until 8:30a.m. so I left the keys in the 24hour drop box. I was just charged an additional 60 $for an extra day of rental, and the receipt that was emailed to me stated that I did not return the uhual until 8:52a.m. which is a complete lie! I demand that thus charge is refunded to me, and I will expect the supervisor to view video surveillance to prove that I returned my rental prior to 7a.m. Why is uhaul constantly trying to scam people out of money????

DAVID M. 
Évaluation :
5

Bill was fantastic. Nice man and very helpful

MELISSA Q. 
Évaluation :
5

Truck was dirty in the cab. The cargo area was clean.

Jeffrey S. 
Évaluation :
5

Bill is very friendly and patient. Excellent service à la clientèle. Definitely not everything is achieved with self service. I will consider human interaction with folks like Bill anytime over self checkout/checkin

VIKRANT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Nick was very friendly & informative. Great experience. Will definitely go back if I ever need to rent again & highly recommend this location.

TIFFANY CAROL H. 
Évaluation :
5

Great experience for me. Thank,you

DONNA L. 
Évaluation :
5

Awesome service!

RICARDO P. 
Évaluation :
5

Excellent service

Tisha R. 
Évaluation :
5

Great customer service, very friendly!

KATHRYN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindi B.  |  Expérience générale 
Évaluation :
5

The manager Mr. Hart was very kind and showed professionalism in is job.He was Awesome would recommend thisd place.

pamela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEMINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Thank you very much.

RODOLFO M. 
Évaluation :
5

Attention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.

RICK P.  |  Expérience générale 
Évaluation :
5

Super friendly. I left my keys in the Uhaul after I dropped off and left. Called 20 min later and he answering. Very nice. Unlocked the door so I could get my keys out. Never had an easier experience with a Uhaul rental.

KRISTA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA S. 
Évaluation :
5

It is a tight fit right off the freeway and on a steep incline, but worked well for our needs. Easy, simple drop off. Merci.

Dirk D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ESTHER R. 
Évaluation :
1

This was my agreed drop off location when I made my reservation but it was not the dropoff location in the paperwork that was printed. I had to call and have it fixed. Very inconvenient.

Kristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orivaldo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA H.  |  Expérience générale 
Évaluation :
5

Very courteous helpful salesman.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID AARON G. 
Évaluation :
3

Pricing was irrational, charged me double for crossing 12am by 20m

Satish V. 
Évaluation :
4

The people were friendly, and the location was easy to get to. However our truck (the only vehicle available) reeked of cigarette smoke, and not only the brake light but the battery light as well kept randomly going off throughout our move. Was definitely concerning seeing and hearing that the brake system may have an issue.

Haley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Very friendly and customer-centric in his approach to doing business.

Clay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graciela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dusty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON C. 
Évaluation :
5

Management was extremely helpful and friendly. Highly recomment anyone to use this location.

Edward M. 
Évaluation :
5

My experience was excellent. Bill Hart went above and beyond my expectations. I had originally reserved a 10' truck; but since there were none available, I was upgraded to a 12 or 15' truck. It had brand new tires and a ramp into the box that I needed to be able to load my cargo which was a motorcycle. My original request and reserved truck was going to be a significant challenge for me to load my bike. With the upgrade to the larger truck; my problem was solved. I was also able to get my truck before my original scheduled time of noon; and I believe it was around 10:30,so again I was very grateful for the assistance from Bill on my time for getting my truck. My hotel check out time was 11:30; so I was risking having to be charged for another day if I didn't check out of my hotel before my originally scheduled noon pickup time. And I had originally been incorrectly assuming that my reservation was at the location in Georgetown; and I only realized that when I was at the location and the manager told me my reservation was not at his location. I then looked again at my email and it obviously was for the location of StorageMax. I took a cab to the correct location. And I was quite stressed by the time I arrived at the correct location. My time was beginning to get short. Then Bill informed me of my upgrade and I was very relieved and very happy that the new truck was going to have a Ramp for loading. He also had the necessary tie down straps to secure my bike to the wall of the truck. When I arrived at Bill Hart's StorageMax location I was quite frazzled and when I left I was happy and relieved and calmed down by the excellent service and the upgrade of my original reservation and the great service that Bill provided. My truck ran flawlessly and it was quite speedy for a U-haul truck. Ahem. My cargo made the trip unscathed and was very securely attached to the side wall of the truck box with the tie down strap I purchased from Bill. I don't think my experience could have been any better. Bill did a great job of making my experience better than I could have imagined.

DAVID EUGENE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

The only complications with this site are out of your control. There is major construction being done on the highway and frontage in front of this place. As a result it is extremely difficult to park as well as get in and out of this place. The staff here makes it as easy as possible by bringing the equipment to the front and very edge of the property for you so there is minimal chance of damage and risk with navigating this tight property. They were really helpful and friendly the entire time, including the phone call confirming my appointment as well as getting me in and out 10 minutes before they closed on a Saturday. I am extremely satisfied with the personnel at this location..

Chris K. 
Évaluation :
5

Nothing at all. Great manager!

Lea R. 
Évaluation :
5

I really really liked this location. Unlike others I've worked with all over the country in the past, they made it an extremely personable experience. Giving me calls to check-in... and even moving things around to allow me to extend for another day was just above and beyond without me asking for it. Great service!

Jathan D. 
Évaluation :
5

The app had a few isues when I tried to do a contact-less pickup, but the staff was excellent and helped me get things going quickly.

Manuel R. 
Évaluation :
3

Limited hours was off putting for those customers wanting to get early starts or late day returns with an actual person. The online link to complete our self service clearance would not open. Once we returned home we were not able to fulfill the requirements and no one responded to our chat request/questions. We found the whole process a bit trying after a long day of travel and loading/unloading personal items.

Marcus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjelica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY H. 
Évaluation :
5

Impeccable service.

Vincent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ahmed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N. 
Évaluation :
5

Change nothing. We were assisted by Mr. Bill Hart at this facility. He went way out of the road to not only handle our truck rental but also assisted us with our storage needs. He needs to be commended for his efforts and the way he represents your company.

RICK GUY T. 
Non les évaluations ont été soumises pour cet établissement.

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