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Lelan C
Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ordered a dolly online to rent and did not get one. Also, the systems were down once we got back to return the vehicle, so I bet that screwed over a bunch of people.
Makayla WGreat fast and quality service
Serhii PI was a customer at this facility for a few years. I appreciate the way that the gate always worked, I never had to worry about not accessing my unit. In addition, I have a large truck and I appreciate the way that the premise was always clean, making it easy to maneuver throughout the facility. The staff was friendly when I began renting the unit and when I moved out on a Sunday, they already had my final paperwork sent to me before I could even contact them on Monday - so convenient!
D`ANNE T | Expérience généraleExcellent custoner service, amicable and knowledgeable.
chris mThe Truck I rented was in an accident you can tell. The driver door did not close proper and had a gap on the top. When I drove on the freeway 50 miles per hour the truck start swinging left and right it was hard to control the truck. This is dangerous. Someone can get hurt. This truck has to be taken out of the fleet before someone gets serious injured. It is not always about money. It should be also about safety.
Mike SEverything was excellent. Thanks again!
Jennifer HNothing great service
Taree DThe man’s in the office very friendly good service I recommend 100 %
Yurian RDropped off at night
Mark WGreat customer service!
Victoria RIt's been over 24 hours and the $91,05 hold has not been released. I still do not have access to funds
Robert WVery dark and hard to get to. I fell in an hole and on metal due to it being so dark. Had to go to the emergency room.
Heather MEverything was excellent. Thanks
Jennifer HThe pickup location is difficult to navigate with vehicles. There is little to no parking for your personal vehicle if you plan on parking at the location while you use the truck. Parking the U-Haul after hours is difficult as well. The site is very site and turning around the trucks is not possible. During working hours they have very involved staff that is more than willing to help if you need it and contact them.
ANTHONY EHorrible location. Travel all those miles, then have to try and park at location. No turn around area. Be better u-haul
Jaime AGreat Customer Service thanks yall
Tye HEverything went great! Thank you!
Christopher AVery courteous and professional staff.
Howard H | Expérience généraleMy first attempt with lock it didn't have the keys. I would recommend to get that right the first time. However customer service was helpful and was able to leave with a vehicle unfortunately it took longer than 1hr.
Elvia LDwayne is the Best.
Ronald SThese types of locations should be required/empowered to have blankets/dollies etc in storage. It shouldn't be dependent on arrivals. Whatever is reserved should be available during business hours of that location. Duh. You guys new? You need to have the ingredients on hand to make the sandwich you claim to offer.
Mitchell PCustomer Services was amazing!!! The Guy behind the counter was the sweetest!!!
Kenia WCheck transmission - rear noise high but drove well - bit of a gas hog
Terry CHad a horrible experience with this vehicle. Was glad I made it home safely! The vehicle is in such a poor condition. Would never consider this location again.
Abhimanyu VI dropped the truck off after hours. I had no issues with finding a place to park the truck and the instructions posted outside the door were very clear. I was able to locate the key drop with no issue.
LaJuan MGreat service and a great resource you provided Thank you so much and would use you and refer you to all
Michael L | Expérience généraleThe parking lot was too small for the truck size I rented
Nicholas Jhad to retake pics multiple times in order to return trailer due to page resetting when too long a gap between photos i.e. lowering trailer gate to take an picture of trailer.
John HSupport people like the amazing person who runs the small business that rented out this uhaul any way they ask. He's a good person
Louios RBEST STORAGE FACILITY IN THE AUSTIN TX. AREA
ALAN A | Expérience généraleAwsome thank you
KEVIN SThese bros know uhaul trucks almost as good as me. I got them in the Obscure trivia. Dare I say I look forward to renting from this place. Even the parking lot I look at as a unique challenge to overcome. They have not let me down one single time. I always know I will get what I need. Thank you both for just having great customer service.
Jacob WThe GPS location was off, and the parking wasn't great. I did a no-contact drop off, and only interacted with customer service (over the phone). The customer service was super helpful and cleared up my paperwork issues so that I could actually complete my drop off. The app wasn't working, but I was able to use the website.
jane fAmazing manager(?) working the front desk. Genuinely friendly and accommodating. I will go out of my way to use this location in the future.
Daniel CI did not receive the extra items I ordered for the move. 10 blankets, plastic wrap…Order number C292552F $18,21 charged. Truck was empty, no supplies included.
Ken SAdditional equipment that was ordered was not inside vehicle. Check in process with Truck Share 24/7 was also extremely slow, taking over 1 hour on the phone to successfully pick up vehicle.
Carlos RGreat service!!!
Kevin FIt's was a great customer service. Congratulations.
Eduardo AGreat customer service from the man at the register. Saved me a bunch of time and a big headache!
Fernando EThe bros that work here are the best. They got the truck we need. They got the blankets we need. And they offer all the good conversation. That parking lot is no joke. We love going to this location. Can't same the same for some of the Austin stores.
Jacob WConvenient location but after hours parking is incredibly small for the 26’ truck I was in.
Jason HPerhaps signage showing where trucks can be parked.
Brian CATTENTION: This location was excellent, however, this same day I had a previous U-Haul reservation for a different location; that experience was HORRIBLE. I had reserved a U-Haul truck at round rock Texas, I received a phone call immediately threatened by the employee that he was going to cancel my U-Haul because I was "late". this was the most rude customer service I have ever received. The gentlemen that was rude was the same one who canceled the reservation on Thursday, June 22. I've use UHaul severs times but I never expected to be treated like a criminal instead of a valued customer. I will be expecting a follow up. Feel free to call for more explanation
Patrick SThank you for all your assistance with my moving supplies and truck. Y'all were excellent. I will be recommending to any of my friends that will be moving soon.
Diego AThe truck we rented the guy was running late. They let us use a 15 in stead. They were very professional and helpful. Will definitely be using this location affinity !
Hailey SOverhang could have been extended on both ends to better prevent rain accumulation. Power and water would have been a great plus as most of the stored items are boats, cars and RVs. Staff was friendly and helpful and pricing was good.
Steven R | Expérience générale.
Alan ZI turned down all the coverage when I booked the uhaul, and when I got there I was asked zero questions besides my id and form of payment. And when I saw the bill, bam $10 coverage charge
Patricia TThe system used wasn't working properly when I picked up the U-Haul. It took about 15-20 minutes before I was able to get the key. The gentlemen working were great very kind. When I picked up then U-Haul, the starting mileage was wrong by almost 300 miles. I was charged for that when I only went 20-30 miles, and I am still waiting on a response to get refunded.
Kyle VThe staff at this location is amazing, always willing to go above and beyond to take care of their customers.
CHRIS SThis place always delivers. The dudes behind the counter have good conversation while getting the job done. That truck took a whole house to San Antonio. Guess what it rode well, as always. Back to the dudes behind the counter. They brought the blankets out with precision. The blankets wrapped furniture with… Precision. What a pair.
Jacob WThe truck I used ran smoothly, the location is just in a tight spot so it's hard to maneuver, maybe some expansion would be nice if possible
Toyin EThe reservation process is terrible and confusing. I received a confirmation with one address but was actually at another address. The only reason I was able to find the correct address is because I clicked on the order number. We wasted 30 minutes driving to the wrong location and trying to find the correct one to pick-up the UHaul. Very Frustrating. However, I will say the rep at StorageMax was pleasant and very helpful.
Patricia AWe had a horrible experience with Load Share. 3hr delay in getting the setup complete put us off track for our travel itinerary. Manager made us wait for an inordinate amount of time. Rep on the phone made things right, though.
JOHN WNothing! Pick up and drop off was super easy. Guy in the office was kind and friendly!!
Lisa OThe online tool could be simplified somewhat, there're too many steps and e-mail correspondence during the process to reserve, pickup, and return the truck.
Greg JReally appreciated how friendly and helpful the men at the counter were!
Avery Sonly issue is the return location outside the gate is at a very steep decline when made it hard to get the trailer unhooked before it ran down hill!
Steven BNothing the service was excellent
will sThey charged for an extra day when we turned the truck in before the time on the contract. When I called to inquire they were very helpful and said they would issue a refund for the over payment.
Cherry SWe stored our RV in Storagemax Self Storage for several months and I never once felt there would be any problem with the security of the location. Fortement recommandé!
Leslie B | Expérience généraleThis is not the locations fault however U-Haul corporate needs to get its act together. No one in this region that is easily accessible to me has furniture dollies for rent. They all complain they can't get them. They say they don't have them. They say I can buy one. That's ridiculous. And that sucks.
William HAucun
PEI-CHUN KBy far the best experience with uhaul I have ever received. The manager deserves a raise.
David M | Expérience généraleWe only moved out as we sold our camper. The facility was very secure and fairly priced. And VERY convenient for us.
David B | Expérience généraleI moved from out of state and this was my first stop back in December/January. The gentleman at the front was extremely nice and the price for indoor climate control is fair. For the last 3 months i kept this unit even being a 40 minute drive across town because the price was unbeatable and customer service was great!
Andrew R | Expérience généraleDewayne and the crew at Storagemax were very helpful and nothing if not nice. Very good long storage experience.
JACK S | Expérience généraleThe Front office has always been so helpful and nice in the 7 years I rented. I highly recommend this storage. Thank you for the great customer service!
MINERVA D | Expérience généraleBy far, this facility is ran by the most professional & friendly staff, and the facility is top notch, so easy to get in & out, well paved roadway, nice covers, and well worth the rental. Thanks to Dwayne for easy registration, billings and processing all while we were tenants! If we need space in the future, we'll def check here first and be a great referral.
Wanda G | Expérience généraleWe've had a unit for several years with no complaints.
LUE W | Expérience généraleManager Dewayne Balusek extremely helpful and professional
CLAY S | Expérience généraleGreat people, great service, great location, great experience! Thank you Storage Max! Truly, a 5 star facility!
Bill H | Expérience généraleGreat place, just couldn't afford anymore.
Samuel T | Expérience généraleGreat people and great service!!
VERNA K | Expérience généraleWonderful place Affordable rates Will be telling everyone I know!
Ann M | Expérience généraleBill was great to deal with and I enjoyed how well he took care of everything...
William R | Expérience généraleThis place will be go to storage for me if I ever need storage place in Austin area
Bekzod T | Expérience généraleBill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. Merci.
DAVID T | Expérience généraleAttention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.
RICK P | Expérience générale