Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)

1 266 évaluations

3019 N Interstate Hwy 35   Round Rock, TX 78664
(Frontage Rd)

(512) 782-8973

Heures

  • Mon–Fri
    De 8 h 30 am à 6 pm
  • Samedi
    De 8 h 30 am à 2 pm
  • Dimanche
    De 8 h 30 am à 12 pm

Services dans cet établissement :

Pour nous contacter

(512) 782-8973

3019 N Interstate Hwy 35
Round Rock, TX 78664
(Frontage Rd)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 6 pm
  • Samedi
    De 8 h 30 am à 2 pm
  • Dimanche
    De 8 h 30 am à 12 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Windshield wash solution

ROBERT JOSEPH M. 
Évaluation :
5

We only moved out as we sold our camper. The facility was very secure and fairly priced. And VERY convenient for us.

David B.  |  Expérience générale 
Évaluation :
4

Have more information directly available at the desk ... Something that can be highlighted and checked off. There were services I was not informed of and was not aware of. The website was too complex or confusing for ME .

Heloise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy C. 
Évaluation :
5

Location was great they were very helpful and kind. The box truck not so much. It is not the location's fault they have no control over uhaul repairs. After farther inspection some of our things were damaged from the leaking roof.

Millage O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

So appreciate the help I got at this location. The best experience at U-Haul was here.

MADINA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

The owner was great and very friendly. Will definitely use this location again.

James B. 
Évaluation :
4

Parking is tight for trying to get trailers returned. Overall very happy with our experience. Will use again!

Michael D. 
Évaluation :
5

nothing

dana L. 
Évaluation :
4

Access to office/parking was below par for customers at a busy location.

Rex H. 
Évaluation :
1

They didn't have my truck when I arrived and did nothing useful to find a replacement. VERY DISSAPOINTED. The Staff member was kind and helpful and did what he could to helkp.

Micah D. 
Évaluation :
5

Very professional and went above and beyond to be helpful. Absolutely recommend.

LISA M. 
Évaluation :
5

They are exceptional in their effort to get us the truck we need at the time and location we need to start our movement of equipment for a symphony orchestra concert.

JOHN G. 
Évaluation :
4

U Haul changed our pick up location to 2210 S Austin Ave Georgetown Texas. They never answered the phone. I called Storage Max and they said they had the truck and appliance dolly but not the car transport so I switched it back. They gave us a utility dolly instead of applicance dolly so we had to go back and change it out. The place on 2210 S Austin Avenue had one lady working. On the trip the tire blew out and we had to wait for a repair person. The repair person was fantastic and very helpful. Get rid of the 2210 S Austin Avenue that was a horrible experience.

ERIC O. 
Évaluation :
5

Great experience all around! Thank you!

Warren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isidro M.  |  Expérience générale 
Évaluation :
4

Just used it for 4-5hrs but end up paying ~$80. Felt very expensive

Rabindra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren P. 
Évaluation :
5

Absolutely amazing place to rent from. The owner/Manager was very Friendly and very knowledgeable. I'll definitely rent from this location again.

Rick C. 
Évaluation :
5

Was in a real bind finding a truck. He worked his customer service magic and saved our weekend.

Joe C. 
Évaluation :
5

This is a good location. I got storage and it was easy to drop off the truck.

Craig K. 
Évaluation :
3

Office closed at 2pm on a Saturday. Parking was insufficient for a 26ft truck. We had to park long ways and take up 4 parking spots.

Alex G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Expérience générale 
Évaluation :
5

Attendant was very kind and courteous.

Cynthia S. 
Évaluation :
5

I moved from out of state and this was my first stop back in December/January. The gentleman at the front was extremely nice and the price for indoor climate control is fair. For the last 3 months i kept this unit even being a 40 minute drive across town because the price was unbeatable and customer service was great!

Andrew R.  |  Expérience générale 
Évaluation :
4

One day before my move, U-haul changed my original pickup location to this StorageMax location. The online pickup facilities still showed the original facility not the new one, so online pickup was not do-able. StorageMax representative made it all work out. Merci.

Robert P. 
Évaluation :
3

Upon arrival I was asked to reupload my drivers license even though I had already done so on the app. I then attempted to purchase a lock to avoid driving the 15' truck around town and was told he didn't have the necessary lock in stock. Then I asked for 4 boxes and a tape dispenser and in the midst of getting taken care of I left the shop without my additional items. Since this location was headed in the wrong direction from where I was going I did not return.

Sherri D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tresa C. 
Évaluation :
2

It was really hard to find a proper place to park the truck. I had to double park in a handicap spot to not block the gate which said I would be fined if I did so.

nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUSANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid G. 
Évaluation :
5

Great customer service!

Diana P. 
Évaluation :
5

I had a really nice and professional experience with the manager here Recommend 100 %

Jonathan N. 
Évaluation :
5

The staff was very helpful!

Jesus C. 
Évaluation :
5

Dewayne and the crew at Storagemax were very helpful and nothing if not nice. Very good long storage experience.

JACK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bobbie V. 
Évaluation :
5

Very accommodating staff, and was able to provide a bigger truck from 20' to 26' at my request on site. Easy and quick truck pick up.

Ken A. 
Évaluation :
5

Great service The truck was very clean and well maintained

Mazen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Bring a towel to sit on bc you will sweat on the vinyl seats and the AC will cut of for a few seconds when you go up a hill, still great overall.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

slade B. 
Évaluation :
5

Go to these guy's and that's it.

Grant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricky W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl D. 
Évaluation :
5

Very good service

BORIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil T. 
Évaluation :
5

U-Haul app is horrible and kept freezing on return .. location was great

Josue L. 
Évaluation :
3

Better signage for the correct entrance since there are two uhaul driveways. Check that the lift door opens and cup holders are cleaned out before renting.

Tammy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawson T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lynette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolle B. 
Évaluation :
5

Aucun

Rosalinda M. 
Évaluation :
5

Had no issues simple and quick

Guadalupe N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Nothing, service was great, thank you

Jennifer H. 
Évaluation :
5

Perfefect one way rental!!!! Associate was AMAZING!!! Great attitude and helpful, even though working on 4th of July weekend!!! Thank you!!!!

David L. 
Évaluation :
5

The Front office has always been so helpful and nice in the 7 years I rented. I highly recommend this storage. Thank you for the great customer service!

MINERVA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

The self check in takes forever. Reservation was at 2pm and we couldn't get the truck until 4pm due to self check in issues.

Angell W. 
Évaluation :
5

Very nice and Dewayne the manager was soo helpful in assisting us for our move.

David T. 
Évaluation :
5

By far, this facility is ran by the most professional & friendly staff, and the facility is top notch, so easy to get in & out, well paved roadway, nice covers, and well worth the rental. Thanks to Dwayne for easy registration, billings and processing all while we were tenants! If we need space in the future, we'll def check here first and be a great referral.

Wanda G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Brittany C. 
Évaluation :
5

Keep same employees

Forrest L. 
Évaluation :
3

The trucks at this location were all in a very tight space on front of the storage gate. Was very hard to park the truck for drop off.

Tina H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

The people at Storage Max were great, I found out thru text message that U-haul change my pickup location to Storage Max. So went to Storage Max on 5/21/2922 and arrival At 9:00am my appointment time and was then told that U-Haul had changed my pickup DATE to 5/22/2022 which I could not do. Had I not gotten a truck at that time I would have gone to your main location and would have made the biggest and loudest complaint U-haul has seen and let every one of your customers know what And How u-haul does business. Storage Max offered a truck, but had to have it back by 1:00pm Saturday. So I had about 4:00 hours to Move my daughter from here home to another. 4:00 hours to move a house full of furniture is ridicules. But that was what I was offered take it or leave it. I do not Live in around Rock and had to get up at 3:00am to be there to move her in one day. Now 4 hours. You can already guess that I and everyone else I talk too will never ever use U-Haul ever again. Worst of all U- Haul changes your appointment times and pickup dates. What freaking good is an appointment. U- Haul should look up what that word means. Sines. Never to use U-Haul. Y the way Storage Max people were great for at least getting us struck even for 4 hours.

RICHARD G. 
Évaluation :
4

1. Passenger door has to be slammed to close. 2. Location: Difficulty in finding which off-ramp to use. I missed it and had to go back which added approximately 8 miles to my rental. 3. Excellent PR when I picked it up.

LINDA N. 
Évaluation :
5

Dropped key off after hours.

S Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie R. 
Évaluation :
5

Great experience!

Paul S. 
Évaluation :
2

Drop off process was ridiculous would have like to have known a head of time better drop off instructions, since the parking lot was to small to accommodate the truck size I had. Possibly having to drop it off at another location 15mins south was not very reasonable considering I had to make sure gas was still were I got it. Got the I don't know what to tell you type of vibe. Received a receipt I can't open or view.

Amanda M. 
Évaluation :
1

Possibly left something in the truck of great value. Came back next day, truck still there. Inquired with gentleman and he was no help didn't even ask about the item. Rather suspicious, but can prove that's where I left it. Take away is he was completely unhelpful. Trucks are inexpensive but rough as hell. Online after hours check in is terrible, don't try it unless you've already worked out the IT kinks.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN E. 
Évaluation :
5

The ac was not working in this vehicle I was still able to lease online I was informed by your 1800 number only after I had arrived for the rental that the ac was not working no discount was offered or applied to the rental for the ac not working and the rental agent could not give me my military discount.

Calmellia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA L.  |  Expérience générale 
Évaluation :
5

We've had a unit for several years with no complaints.

LUE W.  |  Expérience générale 
Évaluation :
5

Manager Dewayne Balusek extremely helpful and professional

CLAY S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
4

Don't make customers wait long to return truck

Neil C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Great customer service!

BRENDA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjali P. 
Évaluation :
5

Nothing. They are doing a great job.

Fausto G. 
Évaluation :
5

Great people, great service, great location, great experience! Thank you Storage Max! Truly, a 5 star facility!

Bill H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C.  |  Expérience générale 
Évaluation :
5

flawless, speedy process. I still prefer the personal service over the "do it yourself" pickup. I prefer the interaction with the professional people at Storage Max Boat and RV, U haul, Always on top of their game! 5 stars from me!

BILLY H. 
Évaluation :
5

Nothing. I have several U-Haul locations near & this is the only one I use.

John P. 
Évaluation :
5

Absolutely great experience

ABDALLAH I. 
Évaluation :
1

need more professional person to answer phone calls when i called!several timea workers i dividually tells me different things ar a few times!

BECKY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Representative was kind and courteous.

Casandra G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARANDA S. 
Évaluation :
5

Great place, just couldn't afford anymore.

Samuel T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHADD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

I cant remember the gentleman name that checked me out on Monday morning but he was very sweet and compassionate. I had a rough weekend because my movers flaked on me and he was all ears allowing me to vent and offered his sympathy. Thank you so much!!!!

KENDRA M. 
Évaluation :
3

Location was closed, but someone who works at location was around and provided guidance on drop off

German Z. 
Évaluation :
5

The transaction at Storage Max was outstanding. The personnel were great and met all expectations. I would highly recommend this business establishment.

LEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Expérience générale 
Évaluation :
5

Great people and great service!!

VERNA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Wonderful place Affordable rates Will be telling everyone I know!

Ann Marie M.  |  Expérience générale 
Évaluation :
5

Bill was great to deal with and I enjoyed how well he took care of everything...

William R.  |  Expérience générale 
Évaluation :
5

This place will be go to storage for me if I ever need storage place in Austin area

Bekzod T.  |  Expérience générale 
Évaluation :
5

Bill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. Merci.

DAVID T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindi B.  |  Expérience générale 
Évaluation :
5

Attention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.

RICK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA H.  |  Expérience générale 
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