Évaluations des clients StorCal Self Storage Woodland Hills #1

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de StorCal Self Storage Woodland Hills #1

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Monica F. le

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The customer service was awful the employee Pat was rude, and threw a fit because we came to pick up the reserved truck while he was eating and got upset and threw his food in the trash and then got up and threw his hat in fury.

David F. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Super friendly front desk

Joao N. le

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Uhaul should not allow to make 24/7 reservations for places that it is closed at the time of rental. I got a confirmation from your system for a 17:30 pickup and when arrived at location I was informed that they closed at 16:30. After almost an hour on the phone with Uhaul they send me to a different location and I was not able to get the vehicle I was booked. Disappointing.

Aparna K. le

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Le client n'a pas laissé de commentaire.

Barbara M. le

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The service was excellent and the gentlemen at the service counter were so helpful. Facility was clean and it was effortless to obtain the vehicle. We will always go to this location.

Victoria V. le

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Le client n'a pas laissé de commentaire.

Giachary S. le

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Richard, the employee, refused to mark down the damage to the truck telling me “it’s a new truck” etc etc. I said “that’s great but I see damage and want it marked down” since he was in face making me sign a slip that illustrates a picture of the truck intended to mark down damage. At this point he told me to forget it and leave if I wasn’t happy with how he does things even though his protocol could seriously cause customers to get hit with false charges. His practices unethical and attitude very rude. He said (on my camera btw) that he’s not a Uhaul employee and could care less about your company. Appalling customer service. I still went forth with the rental as I didn’t have time to go elsewhere, so you’re welcome for the 300$ rental that Richard tried to take away from Uhaul.

Phyliss F. le

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The man at the front desk was very friendly, helpful and pleasant to work with.

Florangelo G. le

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Customer service really needs a lot of work. The 2 gentlemen working there doesn’t seem like they like their job and it shows on how they treat people. They were particularly rude to the customers ahead of me and I can overheat everything.

Timothy O. le

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The vehicles ignition switch needs to be replaced. Has to wiggle the key in the ignition to get it to start

Kevin F. le

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Everyone was extremely helpful throughout the entire move except for personnel at this location. Strong yelp review to follow.

Justin M. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Gilberto P. le

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Le client n'a pas laissé de commentaire.

Ian S. le

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Fast friendly service. I was able to get my Uhaul in under 10 minutes and get on the road. Great experience overall.

Chris R. le

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Le client n'a pas laissé de commentaire.

NOE S. le

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First I was told they did not have a truck for me at Westlake when I was already at that location. I was shipped to Woodland Hills. When I arrived the old gentleman that was there refused to help us with our reservation until he finished his lunch. We had to seat in our car waiting for him to finish his lunch. UNACCEPTABLE to treat customers like that ! Especially when I was paying movers $20 an hour.

Pat L. le

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Everything was perfect. This is why I continue to rent from this location.

Jonathan G. le

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When I made the reservation, I ordered a furniture dolly and only found out there wasn’t one available upon picking up the truck.

Jason F. le

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Le client n'a pas laissé de commentaire.

Richard E. le

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Le client n'a pas laissé de commentaire.

Pedro L. le

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I had to wait almost one hour for the blankets and appliance dolly I reserved, and truck had the "gas light" on, fuel tank was EMPTY.

Muneeza I. le

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Le client n'a pas laissé de commentaire.

Sally L. le

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System needs to be more intuitive. For example, I needed a 15 ft truck on Saturday pick up at noon and drop off at 5 pm. I filled out an application which was processed and it shows a 3:30 pm pick-up. What does this mean? I assumed a system error with a time zone clock malfunction. No other information explaining the 3:30 time. The next day I spoke with a human to confirm and she explained that there were no trucks available at noon but there was one available at 3:30 pm. The UHaul system needs improvements.

ANTHONY M. le

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Front desk guy was amazing

Phillip C. le

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Le client n'a pas laissé de commentaire.

craig W. le

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Liked the option of after hours drop-off, and it was easy to do.

Ricardo G. le

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Have all equipment requested available. And make sure all tires all inflate I had a low air I had to pay to put air and also had to buy a lock for the faulty locks the truck had did not work

Gary D. le

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Get Patrick Caparula some stress therapy

Clara P. le

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Pat, was very courteous and helpful. Loved the truck cabin and cargo cabin were well cleaned.

douglas W. le

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Le client n'a pas laissé de commentaire.

Beverly A A. le

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The person who helped me was very friendly and helpful.