Horrible experience! Horrible from min one. Rep in office was condescending, they didn't have ANY to offer of dollys. Rep says he 0 on hand for 3 months!!! Why was I matched here??? Customer service on the phone put me back in the queue after explaining my situation. 1/2 through my U-Haul being loaded the cable got stuck and the door wouldn't close!! Called roadside and they came 50 min later!! Fixed it just to happen again! Luckily he showed us how to fix it, I went back to the office and after venting was told, " ok, I'll buy THAT story!" Was charged 18$ in gas for traveling a few miles… maybe 3! This is a horrible place and horrible experience!
Nina P
StorCal Self Storage Woodland Hills #1
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Woodland Hills, CA 91367
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Pat was great. The cashier who took my information initially was horrible. The worst customer service I have ever received. I was more polite than he was. Absolutely the worst experience. He was aggressive and rude. I felt like I was bothering him giving him my business.
SALVADOR EThere’s no one here.
Charisse NNo dolly included but was billed for it!
ANDREW AThe pick-up location was find and the gentleman that helped me was friendly and professional. However, I was surprised by how antiquated the truck was - manual locks and manual roll-down windows? Also, there was something all over the windshield that I figured I would be able to clean off with the wipers and windshield fluid, but upon driving aways from the location realized that whatever was on the windshield was not coming off. Although I could drive the vehicle, the cleaning off of the windshield seems to be a minimum level of standard cleanliness.
Christina D