The U Haul app needs work. While I was able to pick up the truck before opening it took several attempts.
Jason C
Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent customer service, thank you so much!
Angela VMake sure that when you send someone to a place to pick up the truck that they really have it. I waited in line for 30 minutes to find out that the truck they reserved for me was not there. Then I had to drive 30 min. To get to the place that there was a truck at and it was about 7 minutes from my apartment.
Margie nMariah was awesome
stefonia wThe women that helped me was great.
Wayne AJanie was the difference maker. I rented a few days prior and came back because of the customer service she provided. I would highly recommend StorQuest Self Storage for truck rental.
CHAD JDidn’t like the after hour return process
robert sOnly one person on duty. Had to wait while she provided a tour to a perspective customer.
Robert GOne of the best UHaul locations I've dealt with. Clean and easy access. Friendly service. I recommend this location for any Uhaul needs in Tallahassee.
RONALD WGreat customer service and good job!
ALBERT Cfast easy return
Alan AThe only thing I struggled with the app, the app glitch a lot especially with photos. I repeat taking photos a couple of times and the app glitch and I lost the pictures.
Omar ALocation and equipment not up to Uhaul standards. Also hard to find. No signage.
Bruce BVery friendly and helpful, great attitude, lo ed the atmosphere.
Deanna BI had a very difficult time changing drop off location. Customer service gave me wrong phone number to call to change drop off location. Tried calling back, but would not let me select any options. Tried app, clicked on drop off link and nothing happened. Used call back option and finally got correct phone number to call.
Ted SThe staff was friendly and helpful. I failed to check store hours and arrived before opening time. I had the rental truck keys and was out the door prior to actual opening time.
Felton MI had a great experience during my rental.
Melissa MThe lady that did our transaction was very friendly and helpful. The 20' truck we rented was clean and everything worked as advertised. The move went very well and the return of the truck was very easy. We are very satisfied with Uhaul.
Phillip HJanie was excellent
ANTHONY S5-stars customer service and thank you!
ALBERT CS.O.
Vanessa GToo many prompts to get the truck.
Debra CPersonnel were very friendly and understanding. It was a refreshing bit of calm in my otherwise chaotic move.
Nolan HJanie is pleasant and efficient.
Steve DPersonnel amical
Tanisha SEverything was perfect. Equipment was available and ready for pickup on time. Had no issues and return was easy.
Richard AThe general manager was very helpful and had my storage rental and a truck rental done in a very short time.
Martha CThe up charges are horrendous. Communication with the actual U-Haul and the call center say different things and you end up paying double seems like triple. And no one cares. I did not expect the experience that I had.
Catrina CThey were closed when I dropped off the truck
Robin RJanie was terrific. One way moving package is a great deal!
Daniel GI used the 24/7 drop off. I arrived during normal business hours and there were two areas with hauls. I spoke with the lady inside to ask where she wanted it. She was very nice and it would probably been quicker to use them for the drop off process vs the app.
Jonathan CJust continue keeping it with the customer and I will recommend this uhaul family to my family's and friends. Thank you all for everything respect Mr. Gibson
Steven GLocation was very clean, the lady working there was nice, helpful, and professional.
William KJenie was Awesome! She was very helpful in getting me the Uhaul I needed. The transaction was quick & easy. I will rent from this location again when I need to again.
Mary WThe experience was pretty seamless and a very professional staff so not much improvement needed.
MARCINA PWhen I arrived at the location to drop off, during the hours of operation, the facility was closed. There was a sign on the door saying they would be back in an hour! After spending 3 days in a rental truck, driving across country, the last thing I wanted to do was wait around for someone to check me in. Fortunately there was a drop box and I only had a small truck to return. If I had been towing a trailer or car this would have been a terrible location to drop off and get help with getting the trailer unhitched. There is no clear, open, defined area to park returns. Getting into the location on the narrow streets with a bigger truck and trailer would also be a challenge at this location.
Kathryn TBe a more straight forward with your prices.
Roderick MVery clean and organized, customer service is top notch
Jason KThanks
MAURICE BIt was a crazy day but the young lady at the Barcelona Ln was super helpful.
Norman TThe air conditioner was not working on the truck on one of the hottest days of the year.
Don BLove the process and the lady was very helpful
Sharon VLady at front desk was kind, patient and cute nails 💅
Cheyenne WThe young lady at the location was professional and wonderful.
Ruperto LReported bad roll-up window.
Michael MBoth ladies at this southwood location provide hamds down the best customer service of any uhaul faculty I have ever experienced. I've easily been to over 30 and to be honest the service sucks. But not here. They represent uhaul amazingly. Great job again. They need to train other families!
David FWonderful last minute rental from this location
Sylvestra TI think overall there is no room for improvement. Ms. Kathy was exceptional!! She was nice, great spirit and very understanding. If I ever need a U-Haul, the Barcelona U-Haul will be my go too.
Yolanda WIt's always a pleasure to see and receive the "unshakable" customer service the ladies provide. Merci.
NATASHA JThey helped me get a cargo van despite arriving near closing time. Kudos to the staff
Yves MThe Dolly was missing handle pin and tire kept losing air. I want a refund for dolly.
Jacquelynn B