Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)

1 178 évaluations

2401 Barcelona Ln   Tallahassee, FL 32311

(850) 270-4895

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h30 pm
  • Dim : 10h am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(850) 270-4895

2401 Barcelona Ln
Tallahassee, FL 32311

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h30 pm
  • Dim : 10h am à 4h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Your moving contractor damaged our sewing machine. And denied the claim when they damaged it. Horribly slow movers

peter B. 
Évaluation :
3

All we did was drop a key off in the slot *which we were grateful for!) but not fair to rate high or low due to limited interaction or knowledge of the location.

Elizabeth D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Badreka C. 
Évaluation :
5

Your overall booking a truck sucks I booked over 4 weeks ago and I get a call I can't get the truck I booked . This location was the only place I could find a truck you office wanted me to drive 2 hours to Alabama to get a truck just crazy. No customer service what so ever

clifford G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chimere S. 
Évaluation :
5

You online app is horrible for returning truck!!!!!!!!

Nancy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aziza R. 
Évaluation :
1

I was charged 20+ dollars for gas when I left a needle exactly on where the spot was when I picked up the truck. I also rent cars from Avis and they do not cheat the customers out of their money for fractions of decimals on gas . U-Haul is now stooping below rental standards to try to make a dollar off poor people

Marcus K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
3

My issue isn't with the pickup location, it is with Uhaul in general. I had received 3 different phone calls stating that the truck wasn't available at the original location, 3 different times. The pick up location was changed 3 different times. Then when i finally arrived at the above location to pick it up, we did all the paperwork and left. Only to receive a phone call stating we were given the wrong truck and had to drive 20 mins back to exchange the truck.

Amy S. 
Évaluation :
3

U-Haul did not have my equipment reserved and I had to scramble to find a different, smaller truck at a different location across town. Which of course did not fit all my belongings. U-Haul's customer service was absolutely abysmal and because of U-Haul's terrible inventory management, I was put 4 days behind schedule and nearly $2 000 out of pocket and over budget because I had to get 2 trucks instead of 1, because U-Haul is incapable of guaranteeing a truck will be there when they say it will. I would go to Penske, or Budget or a local moving service before I ever use U-Haul again.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey B. 
Évaluation :
5

Staff was wonderful. The ladies up front were helpful, knowledgeable and friendly.

Correen Z. 
Évaluation :
5

Cathy was very helpful in getting me good-to-go! Outstanding!

Craig A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA S. 
Évaluation :
4

The truck I drove needs an alignment.

Marny M. 
Évaluation :
4

The first reservation location was for a 9 am pick-up. Nobody showed up, so I had to call uhaul to get another location. I also think it is misleading about your rates. I think that 89 cents a mile is too much. I will not be using uhaul ever again.

Richard T. 
Évaluation :
5

This location was fantastic! Great service and very clean too! Je les recommande chaudement.

DANIEL N. 
Évaluation :
4

Service person very cheerful

Alan W. 
Évaluation :
5

Outstanding customer service!

LeRoy M. 
Évaluation :
5

My truck had no air conditioning and we didn't realize it till we got on the interstate to drive 5 hours home!!

DEBORAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia B. 
Évaluation :
5

Rien

Keyanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
3

Fix your trucks

Quaheem H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF S. 
Évaluation :
5

Rien

Sharon R. 
Évaluation :
2

i had a reservation for a truck at a different location. When i showed up to pick up my truck, the truck wasn't there and i was told that i would have to go to a new location and shorten my time that i had the rental truck. I feel that was very unprofessional and a complete inconvenience for me because the previous customer that had the truck decided not to bring it back on time and the representative didn't apologize for the inconvenience that I had to go thru when I had a reservation as early as possible. Next time I will think about going thru a different company because the lack of care that your company shows to clients just is disappointing.

Lora A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia R. 
Évaluation :
2

Truck did not start after loading it had to get someone to give me a jump and I was delayed getting to my destination

marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya B. 
Évaluation :
5

OMG is all I can say. I had an great experience with this location, excellent customer service

Latolyah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Keep doing exactly what you are doing! It always feels like family when I walk through the doors.

NATASHA J. 
Évaluation :
5

Everything was okay just wasn't satisfied about the gas

SHERRI H. 
Évaluation :
5

It was a great experience, Telephone, web and in person. Everything went smoothly. Merci.

Cheryl H. 
Évaluation :
1

We had to call Roadside Assistance the day we picked up because there was a bolt sticking out of the tire. A new tire had to be put on. We left Florida the next morning and barely made it to Mobile Alabama. The complete exhaust system fell out from under the truck. We made it to a hotel and paid $190 for our stay, not where we planned to stay, it was only 4 hours from home. We called Roadside Assistance again. The Mechanic said the truck should never of been rented out, it was horrible condition. He was unable to repair. The next day our Uhaul had to be towed to a Uhaul facility that was not a fenced or secured facility. Transfer movers never showed up that day. It was raining. The next day the movers came, all of our possessions were wet because the cab and truck leaked. So we were delayed two days, missed our appointment s in Texas. When we arrived in Texas on Friday evening we had to find a storage unit to move into our storage center, so Saturday morning we had family help us unload and we received a message that we were delinquent in returning our uhaul and we were being charged a daily rate for it being wrong. Then the moving company that had transferred our belongings to a working uhaul called me today saying Uhaul Roadside Assistant had not paid them. Wanting me to call to find out where her money is. We are a disabled elderly couple who trusted Uhaul. Our life was put in danger by this Uhaul rental. I have never been so frightened. I will never rent another Uhaul and i would never recommend zuhaul to anyone. We are considered contacting an attorney. We believe uhaul owes us a refund for this horrible ordeal.

GEORGE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATHYA NARAYANA P. 
Évaluation :
5

Our experience was wonderful. Kathy was so sweet and helpful. She made our move so much better.

JENNIFER J. 
Évaluation :
5

Very friendly reception and thorough explanation of the process.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE E. 
Évaluation :
1

The lady i worked with was very nice and extremely busy. Sadly she admitted she was under trained when dealing with uhaul protocal.

TROY J. 
Évaluation :
5

Nothing I can think of at the moment.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

This location was phenomenal. I was extremely disappointed with the other locations. I had to go to 4 different locations. Somehow my reservation was not at the location I received the confirmation Smokey Enterprise (South Adams). I can say he tried his hardest to ratify the situation. I was instructed to go to W. Tennessee location where a truck was waiting. No truck was there. She tried several times calling someone that person kept hanging up. Finally she called for 3rd or 4th time someone answered. I was instructed to go to Orange Ave a truck was there but broke down. By this time I was pissed So I went to Smokey's and he found a place which was off Capital Circle and a truck was available at 4. That time was way to late. I had to go to StorQuest to place a lock on my rental that's when I mentioned to the worker what was going on. Keep in my I should have had my truck 10:15. She said a truck had just been dropped off and it was in the system. It was the size I was looking for. By this time it was 3:00. I was so grateful. Kudos to all that assistant me. They were so awesome!

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEAN G. 
Évaluation :
5

Cathy and Janie are Awesome â- They are a great team who are courteous, professional, and so helpful. We would recommend this location whenever a truck or storage is needed.

ROBERT S. 
Évaluation :
5

Belts missing on dolly, but staff offered to dismiss the charges. Wonderful staff.

ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA S. 
Évaluation :
5

I was early on the 26th of Dec, and the lady working was already warming up the truck and ready to go! It was so easy, this was NOT the Uhaul of the past! The pick-up was easy and quick!

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUDSI B. 
Évaluation :
5

Rien

RUSSELL M. 
Évaluation :
1

This location is unpaved… after 2 days of rain it was a muddy mess and to top it off we had to drive on the mud and got the uhaul stuck! And after many unsuccessful attempts to freeing the uhaul from the muddy grounds, I called the 24/7 road assistance number who told me they would charge me $300!!!!so I had to pay out of pocket for a tow truck to come and move my uhaul out of the muddy grounds!

CAMILLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHANI KUMAR K. 
Évaluation :
5

All was great...

VALISIA K. 
Évaluation :
3

My card was swiped entirely too many times. I was overly charged. I will be calling Uhaul today!

BRENDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAID H. 
Évaluation :
5

Nothing you all are doing a good job already.

BRENDA T. 
Évaluation :
5

Front desk was very friendly and professional

Nicholas H. 
Évaluation :
5

The ladies that assisted me were very friendly and very helpful. Great to do business here.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa W. 
Évaluation :
5

Speed bumps in the roadway are extremely large for the heavy duty suspension of the large Uhaul trucks.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEDRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan K. 
Évaluation :
5

Not a thing

LYNDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO M. 
Évaluation :
5

The ladies were great and very helpful!!!!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Everything went well.Need to get details for additional charge to card.

ERROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camilla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Very simple drop off.

PAUL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
5

Not a thing. Everything was completely well maintained and the staff was excellent.

Robin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALETHEA O. 
Non les évaluations ont été soumises pour cet établissement.

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