Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)

3 525 évaluations

870 Frontage Rd E   Myrtle Beach, SC 29577

(843) 448-7067

Heures d’ouverture

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    De 9 h am à 12 h pm
Heures d'ouverture spéciales
  • 12/25/2023: Fermé
  • 1/1/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(843) 448-7067

870 Frontage Rd E
Myrtle Beach, SC 29577

Services dans cet établissement :

Heures d’ouverture

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    De 9 h am à 12 h pm
Heures d'ouverture spéciales
  • 12/25/2023: Fermé
  • 1/1/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
5

Great experience..

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

You all run a professional business with a friendly crew.

KEVIN K. 
Évaluation :
5

Amazing customer service

Court F. 
Évaluation :
5

I had to extend my rental, and the staff were as helpful as could be, charming and knowledgeable.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

The gentlemen who assisted me was very rude and condescending. Refused to even listen to my questions or address my issue. Argued with me when I was following check in procedure. There was oil and grease inside the unit and I was not offered assistance in cleaning it out. This experience and location would have been great had it not been for him.

Christine M. 
Évaluation :
4

Employee competence

Will S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Widina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

The lady at the counter was very professional and courteous.

Mike B. 
Évaluation :
5

Friendly and helpful staff this location will be my “go to” in Myrtle Beach!

Michael S. 
Évaluation :
5

Gentlemen was very helpful, polite and friendly. Fortement recommandé!

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis E. 
Évaluation :
3

Typical uhaul pickup and drop off. It's been a while since I've used uhaul and feel like the prices may have gone up. Price per mile was pretty steep so I probably won't use uhaul again.

Ryan J. 
Évaluation :
3

I am very upset that I rented a 6x12 in order to drive 2,5 hours to pick up a spider motorcycle and bring it home. We get there and because there was a lip on either side of the tailgate we could not use the uhaul. I called wanting to exchange it wherever were 2,5 hours from home and were told no that it belonged to the place we rented it and were told that. We were absolutely not told that so we had to drive all the way home again without the MC. It cost me over $100 between the gas and the Uhaul and now I have to do it again. I rented a 6x12 knowing I needed the 6' entrance. I am not a happy camper at all.

Joyce E. 
Évaluation :
1

They were notified properly that just dropped. Had no gas in it when we picked it up. Because of their charges, my account was overdrawn and costs me accessible amount of money.. I'm very unhappy.

Angelia H. 
Évaluation :
3

Truck needs work. And told them I didn't know the exact location of drop off and still was force to take to another location.

marvin S. 
Évaluation :
5

super easy and quick to get in and get the truck we rented.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenize D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dante C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

Staff is always attentive!!

SHEIKENA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo A. 
Évaluation :
5

Everything was GREAT! The staff was very nice and helpful. Really appreciate that. Je referais appel à lui.

Trisha Ann G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Everyone was so polite and helpful. I was able to return my rental quickly.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheikena L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheikena L. 
Évaluation :
5

Everything was great. The staff was awesome. The only thing that I noticed was the truck I rented smelt like mildew.

Stephen M. 
Évaluation :
5

I walked in and explained I was returning a truck. They asked if I was OK with sending the bill via email. I said yes, and they said I was done and they would take care of everything else. Very easy process.

Suzanne H. 
Évaluation :
5

Friendly staff and we always receive quick access to a rental. This is our go to rental business

Kedren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH C. 
Évaluation :
5

Le service à la clientèle était génial. Fast service getting my rental and bringing it back. I go to this location for all my rental needs. Merci.

James B. 
Évaluation :
5

Great short time rental.. Excellent staff!!!!

william C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

The Staff was so friendly

John F. 
Évaluation :
5

Nothing, it's nice to get someone on the phone the first time and also who is very professional and friendly…. I will rent here again

thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephon J. 
Évaluation :
3

Owner was rude.

gary H. 
Évaluation :
5

Alls good

patricia D. 
Évaluation :
5

Great people to work with.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
1

Clean and maintain your equipment. Your U-Haul got roaches in my stuff.

TENA E. 
Évaluation :
5

Your people are great, they went out of their way to make sure and check on me.

gary C. 
Évaluation :
5

Great customer service and pleasant Staff . Only thing that I can see that is a little bit of an issue is parking area for returning vehicles is small and limited space . I saw two vehicles ( U-Haul ) parked on the side of the roadway across the street from the building . I also noticed that it's a little hard for cars to get out of the parking lot if trucks are parked in front of the building and someone is trying to enter from the road at same time because they can't block the access to storage units . I'm just wondering if there could possibly be a solution to address this situation . Thanks it was a pleasure dealing with U-Haul rental .

Robert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

The staff made the drop off simple and easy. It was a very quick process.

Debroah D. 
Évaluation :
5

Brittany was amazing and so easy to work with. She made my accomdations so seamless. I have used Uhaul throughout many years and have to say with her help this was the first time I was treated as well as I was. Thank you Brittany and will receommend this place to anyone in need of a Uhaul.

JASON H. 
Évaluation :
5

Very good

lisa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany H. 
Évaluation :
3

Crabby old man checking me in was rather upset I was dropping a trailer off to him.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Roger was outstanding. This visit was above average, so awesome.

Philip B. 
Évaluation :
5

Very Pleasant Experience

Theodore C A. 
Évaluation :
4

No Complaints with 870 Frontage Rd E, Myrtle Beach location, however it would be a great benefit if Uhaul had EZ pass installed in truck as there are some toll plazas that do not take cash and this leaves an open issue that the renter has to wait to resolve once uhaul is billed. A better system would be to have a transponder assigned to the vehicle and then the customer could resolve the billing at time of drop off and not be left with an open unknown item. Just a thought.

Richard U. 
Évaluation :
5

Personnel amical.

David D. 
Évaluation :
5

Great service and friendly staff. I will be renting there again. Thanks to all staff for your help.

lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrell U. 
Évaluation :
5

Everything just perfect.

Gabriele P. 
Évaluation :
5

Rien

Cassey S. 
Évaluation :
5

They went above and beyond my expectations. Thank you so much. Nice staff, very friendly.

Shannon T. 
Évaluation :
3

I reserved a pick up truck and got a 10' box truck. I was nervous driving the truck so I went very slow.

Michelle C. 
Évaluation :
5

Excellent customer service at the front desk girl to the staff hooking us up with the equipment

Christopher W. 
Évaluation :
3

Employee was very rude. Reserved a cargo van and wasn't informed it wasn't available until we were ready to sign. When we questioned the higher insurance, we were informed a 10' truck was being substituted and the employee stated "do you want a van with a bad tire? I can give it to you". I think her name was Brittany. She definitely had an attitude and we will never rent from that location again. I will admit we were late picking up the truck, and didn't realize we needed to call and inform them, but that's no reason for her to be so rude.

MARY B. 
Évaluation :
5

Keep doing the same thing!

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Z. 
Évaluation :
3

Aucun

Michael E. 
Évaluation :
5

Very great experience! No improvment required!

keith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
3

When my U-Haul was opened to show me the condition, it was wet in the front right corner. Lady said that was because it was left open overnight and they just didn't get that corner dry. I was then told that if I didn't want to take this unit that they did not have anything to switch out with and I would have to reschedule. This was not an option since my movers were meeting me that morning. The lady asked if I was leaving my belongings in over night, which I was. She told me to cover the box with plastic if it was going to rain. Really? It did rain, and my mattress got wet. The movers I hired from the U-Haul site were great! Thank you Walker and Friends.

susan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maggie M. 
Évaluation :
5

Excellent service, always friendly, accommodating and efficient.

william B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

I couldn't think of anything. The only thing that would make it better for the next guy is price lol.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE Z. 
Évaluation :
4

Again, pleasant and friendly staff.

stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillian c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas t.  |  Expérience générale 
Évaluation :
5

My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.

dennis h.  |  Expérience générale 
Évaluation :
5

Great place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!

anthony b.  |  Expérience générale 
Évaluation :
5

this whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.

David H.  |  Expérience générale 
Évaluation :
5

Strand storage was very helpful any time I need anything. Being new to the area they've recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.

Felix D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B.  |  Expérience générale 
Évaluation :
5

We had an excellent experience @ Strand Storage Center. Merci.

matt b.  |  Expérience générale 
Évaluation :
5

Thank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated.  Wish i could receive credit for half month I paid for, but didn't use. Merci

Melissa M.  |  Expérience générale 
Évaluation :
5

I would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don't know what I would have done without them.

adriana g.  |  Expérience générale 
Évaluation :
5

Steve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen  GOD BLESS!

STEVEN P.  |  Expérience générale 
Évaluation :
5

Strand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.

ANNE LOUISE K.  |  Expérience générale 
Évaluation :
5

Very nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.

William F.  |  Expérience générale 
Évaluation :
5

They were great!

Kathleen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Resa S.  |  Expérience générale 
Évaluation :
5

Very pleasant experience

Deborah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrice v.  |  Expérience générale 
Évaluation :
5

Great facility

Christopher O.  |  Réservation 
Évaluation :
5

Everyone was always very helpful and always friendly.

JOE L.  |  Expérience générale 
Évaluation :
5

Thank You!!!

KEN L.  |  Expérience générale 
Évaluation :
5

Very convenient

terry k.  |  Expérience générale 
Évaluation :
5

Very Friendly, Great place to deal with.

dennis f.  |  Expérience générale 
Évaluation :
5

Thank

Ben A.  |  Expérience générale 
Évaluation :
5

i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.

richard e.  |  Expérience générale 
Évaluation :
5

The facility met our every expectation.

WARD B.  |  Expérience générale 
Évaluation :
3

We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could've cleared it up so easily.

LESLIE F.  |  Expérience générale 
Évaluation :
5

Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.

HARRY F.  |  Expérience générale 
Évaluation :
5

Great place, and great people,.I would highly recommend Strand Storage.

PAMELA W.  |  Expérience générale 
Évaluation :
5

The staff was great and treated me like family 😀😀😀😀😀

HORACE M.  |  Expérience générale 
Évaluation :
5

I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.

PATRICK H.  |  Expérience générale 
Évaluation :
5

parking on drive makes getting my car in and out pretty tough

WILLIAM D.  |  Expérience générale 
Évaluation :
5

Staff has always been very friendly and helpful in getting me a place to park my trailer.

VINCENT H.  |  Expérience générale 
Évaluation :
5

Great price and very friendly staff too.

John Z.  |  Expérience générale 
Évaluation :
1

I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks

FRED P.  |  Expérience générale 
Évaluation :
5

These people were professional and at the same time very friendly. My rate was 40 % less than the competition. My jet ski trailer was there after a week unlocked. I'll be back!!!

paul h.  |  Expérience générale 
Évaluation :
2

Don't have nothing to say

MILLICENT G.  |  Expérience générale 
Évaluation :
5

Easy to work with in a stressful situation

Janice B.  |  Expérience générale 
Évaluation :
5

The best place in Myrtle Beach!

SUSAN K.  |  Expérience générale 
Évaluation :
4

Friendly staff, clearly explained terms and conditions, bright clean facility

robert b.  |  Expérience générale 
Évaluation :
5

Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.

CARLOS M.  |  Expérience générale 
Évaluation :
5

Steve and the crew are always on top of things and display excellent customer services skills.

anthony b.  |  Réservation 
Évaluation :
5

Very good service. Will use them in the future!

STEVEN V.  |  Expérience générale 
Évaluation :
5

Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!

ERICA P.  |  Premières impressions 
Évaluation :
5

Strand Storage staff and service is awesome!

Privacy R.  |  Premières impressions 
Évaluation :
5

Friendly, helpful staff Clean units Great price

Privacy R.  |  Premières impressions 
Évaluation :
4

Very good Service

KRISTEN W.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.

Privacy R.  |  Premières impressions 
Évaluation :
4

Easy to deal with very friendly staff

Privacy R.  |  Premières impressions 
Évaluation :
5

We no longer needed the storage because we were are not moving.

Privacy R.  |  Premières impressions 
Évaluation :
5

We did not move in. We ended up not needing it. Merci.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very nice helpful and clean.

Privacy R.  |  Premières impressions 
Évaluation :
3

Entrance parking lot is very small, difficult to maneuver.

OSCAR M.  |  Premières impressions 
Évaluation :
5

Even though I didn't use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.

Privacy R.  |  Premières impressions 
Évaluation :
5

Steve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.

Privacy R.  |  Premières impressions 
Évaluation :
5

Fast Easy check-in with friendly helpful staff. Highly Recommended.

Privacy R.  |  Premières impressions 
Évaluation :
5

Outstanding support, help with arrangements, affability

Privacy R.  |  Premières impressions 
Évaluation :
5

Very helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again

Privacy R.  |  Premières impressions 
Évaluation :
5

Steve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.

Privacy R.  |  Premières impressions 
Évaluation :
1

Cancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed

Privacy R.  |  Premières impressions 
Évaluation :
3

The manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!

Privacy R.  |  Premières impressions 
Évaluation :
5

Fast, efficient, very professional and would recommend to others.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very friendly staff and exceptionallyrics clean facility

Privacy R.  |  Premières impressions 
Évaluation :
5

The staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!

Privacy R.  |  Premières impressions 
Évaluation :
5

I arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Merci!

Privacy R.  |  Premières impressions 
Évaluation :
5

Service was excellent and unit was clean and ready on time. Great experience overall.

Privacy R.  |  Premières impressions 
Évaluation :
4

Level of Service was very good.

Privacy R.  |  Premières impressions 
Évaluation :
5

It was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others

Privacy R.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Easy access. Clean and secure facility.

Privacy R.  |  Premières impressions 
Évaluation :
3

The xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.

Privacy R.  |  Premières impressions 
Évaluation :
5

I moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.

Privacy R.  |  Premières impressions 
Évaluation :
5

Used the facility before. Great people and clean units.

RICH W.  |  Premières impressions 
Évaluation :
5

Very clean new. Easy to get around. Everything was up to my expectations.

Privacy R.  |  Premières impressions 
Évaluation :
5

Mike Steve were very helpful courteous. The storage facility is very secure.

Privacy R.  |  Premières impressions 
Évaluation :
5

Front desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.

Privacy R.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

Privacy R.  |  Premières impressions 
Évaluation :
3

Nice facility. Easy to access. No issue with reservation.

Privacy R.  |  Premières impressions 
Évaluation :
5

manager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless

Privacy R.  |  Premières impressions 
Évaluation :
5

I have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!

Privacy R.  |  Premières impressions 
Évaluation :
5

Steve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small

Privacy R.  |  Premières impressions 
Évaluation :
2

Explain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.

Privacy R.  |  Premières impressions 
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