Customer Reviews for Strand Storage Center
(Concessionnaire U-Haul dans le voisinage)

2 697 évaluations

870 Frontage Rd E   Myrtle Beach, SC 29577

(843) 448-7067

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(843) 448-7067

870 Frontage Rd E
Myrtle Beach, SC 29577

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold D. 
Évaluation :
4

I did not get what I reserved. I reserved a MOTORCYCLE TRAILER and I got a cargo trailer. NOT happy about it!!. A cargo trailer does not have a wheel chock for the motorcycle so it moves around in transit. I have an email invoice that clearly states I reserved a motorcycle trailer.

Shaun M. 
Évaluation :
5

Excellent Customer Service Highly Recommend

LOUIS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy B. 
Évaluation :
5

The entire experience was great. She hooked up the trailer and helped check the lights. Thank You for the great service!!!

Shawn E. 
Évaluation :
5

First, I want to commend the staff at this location. They go above and beyond and are truly some of the nicest people I have ever had the pleasure of interacting with on a customer level. Holly is nothing short of awesome. The vehicle itself was not cleaned prior to our use and was very dirty. The renter prior to us must have smoked in the vehicle because it reeked of cigarette smoke and the ash marks from the cigarette being flicked out the window were still on the roof rail post. The vehicle ran well with no mechanical issues save for the change oil warning light being active for the duration of our rental. I appreciated the low mileage of the vehicle. We will definitely be renting from this location again because of the personnel.

Michelle R. 
Évaluation :
4

There was zero instructions on how to drop off the trailer after hours on a sunday. I pulled up to the gate around 3:00 on Sunday only to find the office closed and no number to call. Thankfully someone behind me let me in so I can drop the trailer off. When Tuesday rolled around I still had not received an email or phone call stating I return the trailer so I called the office and they had no idea I even brought it back. They were still under the assumption I was driving around with it. I told them I dropped it off exactly where I picked it up and got a email confirmation 30 minutes later. I think someone should walk the lot daily in the morning and take inventory of all U-Haul equipment on the property.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN R. 
Évaluation :
5

We needed the uhaul for another two days and the sweet lady gave me a break and only charged me for one. We were able to drop it off after hours no problem.

Faye D. 
Évaluation :
5

Very easy, no hassle

BILLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE Y. 
Évaluation :
5

The staff was very helpful.

Juanita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

These men were 120 % efficient while being cautious. Some real great men! Thank you again.

John H. 
Évaluation :
5

The staff at this facility were excellent and very helpful and friendly there were numerous issues with my reservation due to failure to do absolutely anything on the reservation from the facility that I picked up the truck from. Despite the disaster of a situation they put the facility I dropped the truck off at they were able to work everything out and finish up my final reservation

ROBERT T. 
Évaluation :
2

The lady was an absolute jerk, very rude. I bit my tongue, didn't go there looking for a fight. If I had not needed the truck for that particular day, I would have told her to go to hell. Next time, I'll go somewhere else.

kenneth M. 
Évaluation :
3

Open at 7am.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald H. 
Évaluation :
5

Honestly? Nothing everything was amazing from sales to prices.

JAIME H. 
Évaluation :
5

You took me to the truck and explained about the tow button and I respect that thank you

Aleshia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

I have used uhaul for decades. With that being said, that was one of the scariest vehicles I have ever used. I hate giving bad reviews, and tend to not say anything but that truck is on its last leg and worry if someone else uses it. First I found the driver side door/window shaking at such a high rate going over 35 mph. The plastic covering has rigged with screws in it which made it shake to a level it hurt my ears and with anyone in the other lane trying to pass me on the driver side mirror with there lights on with halogen lights, I thought I was getting pulled over because of the shaking and looking like flashing lights.. The shocks on the truck made it next to impossible to control past 55 mph. I was driving at night at one point and found out the light covers where so old and dirty, that it was incredibly hard to see 10 ft past the front grill. And to complete it all the the routers are rubbing the metal on the brake pads and it pulls to the right pretty hard. All and all I feared for my life on any highway.

Joshua B. 
Évaluation :
5

The staff was excellent. Went over everything that we needed to know. The facility was clean and well organized. Fortement recommandé!

LEON L. 
Évaluation :
5

Great staff in Myrtle Beach where we picked up.

Ronald C. 
Évaluation :
3

The app to check in and pick up the truck before business hours was horrendous and did not work! Once the location opened, the associate continued to have trouble with the system to get me my truck! I lost almost an hour dealing with this and was not happy at all!

KATHLEEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER Q. 
Évaluation :
5

If you guys are so efficient and well organized I can't think of a thing that would make my experience any better 😊

GARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Very informative and helpful. Made my experience very pleasant and stress free.

Anthony I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN L. 
Évaluation :
4

Bad experience overall. Not what I expected. Truck size not correct to begin with. you can call if you want to hear more. I won't be waiting by my phone. Steve E.

Steve E. 
Évaluation :
5

No problems and no worries

LINDA P. 
Évaluation :
5

Parking is limited, and a drop of location is not clear. I would add some signs on where to drop your items.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY N. 
Évaluation :
5

Excellent service, fair price, & new vehicle provided us with a wonderful experience! U-Haul earned an “A+”!

Joseph M. 
Évaluation :
5

Super nice experience

Mark G. 
Évaluation :
5

Brittney and Richard are AWESOME, I would recommend them to anyone in the area.

Victoria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

The staff was very friendly and helpful. I didn't use all the miles I thought I would and my refund was in my account the same day. They know how to run an office. Would definitely recommend to family and friends.

Christine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

First time dropping off after hours , I think I did it right

Lawrence E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK S. 
Évaluation :
5

Nothing I can see, service excellent

KENNETH B. 
Évaluation :
5

Treated me great. Fast Service.

Stephen T. 
Évaluation :
4

The staff and service I received at this location was excellent. Very quick and easy to get payment and paperwork processed. Staff was knowledgeable and efficient. Thank you for that. The negative part of the review that I have to give is the maintenance (or lack of) that was given to the particular truck that I rented. It was a 26' box truck that was clean in appearance, but when I drove the truck it became obvious very quickly that it was well overdue for repair. For starters, the wheel balance and alignment were way off causing the truck to shake pretty violently driving any speed above 25 mph. The steering would not turn back to straight while traveling which made it difficult to keep it inside one lane. The windshield fogged up at one point and that's when I found the defroster was inoperable. I tried to use the windshield wash to clear it up and while the wash function worked fine, the wipers were so bad that I had absolutely no vision through the driver side of the windshield. I am an experienced driver so I dealt with the issues, however these conditions made this truck nothing short of dangerous to operate. I have rented many uhaul trucks over the years and this one was by far the worst one I've ever used. Gotta get this one fixed guys.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
5

Jack provided outstanding service. Thanks!

Ronald S. 
Évaluation :
3

What I was quoted was not what I was charged. I was quoted around 35 but the final bill ended up being over 55.00. I only has the truck for 2 hours and only had 24 miles on it. It also cost me 6,11 for gas to take it back. Will not let you do that to me again.

James R. 
Évaluation :
5

Just keep helping the people with the car carriers. I had no idea how to work that thing and the office staff were on point showing how it worked

Miguel P. 
Évaluation :
5

I have rented UHauls from Strand Storage numerous times. They are by far the best in the area. Vehicle selection is awesome and the team there are really helpful. Occasionally i have had to go to other location due to vehicle availability and have been a bit disappointed. So I will adjust my vehicle preference to work with Strand.

ERNEST R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
5

they were more than helpful they were purely professional

WAYNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chalyce R. 
Évaluation :
5

Let's us have it free .. lol everyone was very professional well informed and friendly. It was a great experience 🇺🇸

DEBORAH H. 
Évaluation :
5

Really excellent service!

DOUGLAS C. 
Évaluation :
5

Nothing to improve this experience. I go 30 minutes away to get my uhaul rentals rather then the one on Route 9 in Little River which is 5 min away as they were horrific as to not having no record when I went to unload at their storage unit. Had to go somewhere else.

Donald S. 
Évaluation :
5

Great service even when very busy.

Toni V. 
Évaluation :
5

I had an rough time finding this location. GPS kept sending me around in circles, not their fault but was time consuming. Once there all went smoothly

JUNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Just a good experience!

Helen P. 
Évaluation :
5

Can't think of anything at this.

John M. 
Évaluation :
5

Great service!! Richard was fantastic with exceptional knowledge, skills and motivation. He was multitasking while I was there. Richard did a fantastic job for both the pick up and return. Merci.

Daniel D. 
Évaluation :
5

Both folks (Holly and can't remember gentleman's name) who greet you and help you at the front desk - were very helpful and so easy to work with. However, I did have an issue with my German made vehicle and the LED lights on the trailer. I would recommend stocking the German LED lights adapter be maintained in stock to sell for those customers.

gary L. 
Évaluation :
5

Keep up the good work!

Paul K. 
Évaluation :
5

Have more locations like this one. Great people.

MARK O. 
Évaluation :
1

Unorganized Employees were not competent Very long wait due to employee lack of knowledge Left very stressed out Did not receive my discount as promised

ALICIAMARIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles I. 
Évaluation :
5

The customer service at this location was outstanding. We'll definitely use again and suggest future customers your way. Merci.

Jacob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Young lady was helpful and resourceful.

WILLIAM S. 
Évaluation :
5

Great staff and great price.

COLIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Not enough parking for after hours drop offs

Paul V. 
Évaluation :
5

But I would not recommend uhaul!

KIMBERLY P. 
Évaluation :
5

The service was prompt. When the vehicle was returned, the vehicle was examined and I promptly received a written copy of my contract

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arielle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillian c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas t.  |  Expérience générale 
Évaluation :
5

My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.

dennis h.  |  Expérience générale 
Évaluation :
5

Great place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!

anthony b.  |  Expérience générale 
Évaluation :
5

this whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.

David H.  |  Expérience générale 
Évaluation :
5

Strand storage was very helpful any time I need anything. Being new to the area they've recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.

Felix D.  |  Expérience générale 
Évaluation :
3

Entrance parking lot is very small, difficult to maneuver.

OSCAR M.  |  Premières impressions 
Évaluation :
5

Used the facility before. Great people and clean units.

RICH W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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