The mat on the driver's side has a sticky spill that had not been cleaned. Other than that the truck was fine.
DARLENE H
Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was done very quickly and professional as I have been a regular customer for years.
JOHN HIt was a good move. I would use it Again. The employees at the U-Haul were very helpful and very nice. We got the truck back on time and no issues.
HARRIETT HDon't change a thing and reward the staff with a bonus and a raise. They are outstanding. Brittany was great- we were in and outta there in minutes, she wheeled that car dolly over, hooked it all up, showed us what was what, had the right connecter for my vehicle trailer light hookup, offered us a brief YOU TUBE hook-up safety video to review, have as a go-to for questions later, explained the after hours drop off and we were outta there and on the road..definitely will tell my friends, bout her and Steve's(the manager) outfit. jjd
JOSEPH DGreat service
PAUL DThey were closed but easy drop off and nice lady told us on the phone where to drop off the truck and trailer.
mike rVery efficient and friendly staff
Jessie PTrailer @ my location was not returned, they worked hard to find a trailer @ another location that I had to drive 25 miles to get. But they comped me more time for my travel.
MICHAEL JToo expensive. Price gauging at its finest.
George PExcellent service à la clientèle. The young lady that called to verify my reservation was extremely nice and helpful. Return process was easy.
TOMMY Hthey were super helpful at checkin and getting me started with the truck i rented. very easy and fast process
STEPHANIE WStaff greeted outside and were very helpful, never made it into the building.
Jeff HThe trailer was attached to vehicle lights checked and picture taken. Before I moved I checked the tightness of trailer to ball. Raised and lowered the hitch to get out slack and tighter the ball connection another 1/2 to 5/8 inch. Trailer had a good chance of coming off before I tightened it
IRA TVery friendly and polite. Quick drop-off from entering to help with disconnecting trailer.
DAVID MGreat customer service, very helpful and organized team!
Yulanda FLOWER THE PRICE PER MILE If you included in town free miles up to 50 miles then $1,09 a mile the company would sky rocket
MICAH ANothing the customer service was amazing
CHRISTOPHER MNa
ERVIN GEeeeeeeeasy!! Straight forward!!!!
Marcelo OVery friendly
Dixie PWell the woman that we had to deal with in the pick up process was extremely obnoxious and seemed to give off a "this is how it is and nothing else will work attitude" She talked over us 4 times I had to ask her to PLEASE let me speak and finish what I have to say. We wanted to pay with our Chime card and as soon as I laid it on the counter she said that wouldn't work. Then I laid my new bank account Visa card and she said the same thing. She said it had to be a Major credit card. I then had to explain something to her she should have known.... that Chime and or anything that doesn't say" "prepaid" On it will work and that VISA itself is major. I had to insist that she try the card( which worked by the way) however in the process I had to endure her snide eye rolling. Basic I felt a VERY Racist and holier than you type of attitude. I actually kept the van an extra day just to not have to deal with her again. I certainly will not be referring anyone to this location. That's really to bad as I am Horry County Native. I also work in an environment where I can refer people to use services from Uhauls. This location will NEVER get a referral or hood review from me. A customer will speak on a good experience approximately 5 times, but they will tell of a vad
Asia WExcellent service à la clientèle
SAMUEL KMy experience with this location was great The service and people were very friendly and accommodating Keep up the good work
MICHAEL VAfter I was confirmed with my rental was at the location I was to report to I got there and they didn't have it! They sent me to another location 35 miles away where they said they had one they didn't have!! The second place sent me to the third and I would not have gone if it wasn't for the fact that it was at least on my way home!!!
DOUGLAS GWonderful customer service.
DANIEL SThe Staff was so easy going
John FI couldn’t adjust the seat The staff was not helpful if I would have had another option I would have left
CRYSTAL PHere too the staff was GREAT!
JEFFREY DI didn't have a problem he was professional and friendly
DELROY WThis experience was great. I rented an auto hauler and my truck hitch was too big. Terri and Steve helped me the entire process and assisted me in changing it out. They were amazing! Thank you both!
Riise FExcellent service à la clientèle
ROSA GGreat experience!!
Joe PI walked in and they said I couldn’t get a uhual unless I had a reservation and tried to send me to the other side of town.
BRUCE CThey screw you. Not only did the lights not work on the puck up for the car hauler, then switched me to a box truck. After telling them. Where I was going. Then going less distance. They charged me for going over the miles. When any map tells you how many miles from one city to the next. So they could get an additional 50 cents a mile. For the overage. I did no extra out of route driving. In fact went to a closer city than I had said.
MICHAEL STrailer needs landing Jack for on/off Hook up.
TORBJORN HVery friendly, very intelligent only had one said I did not have insurance and then they charge me at the end besides that everything was perfect brand new truck pick up
DAVE DN/a
ALAN RRental truck was due back in at 2:24 I returned truck at 4:00pm and was charged for a whole extra day. Mind you I called ok the ok from a staff member but was never informed I would be charged extra
KENDRA DNothing!!! Everyone was wonderful. Quick and easy pickup and drop off. Keep up the excellent customer service.
FRANCINE SThe trailer was not clean noticed alot of shaking etc with tire. Checked not flat and trailer was not even loaded down. We were 17 miles from destination and the tire blew. Waited 96 minutes to get it changed which delayed trip. Coming home we were an hour from Myrtle Beach with empty trailer and another tire blew on I-95. That was only a 30 minute wait and was changed. We have never had any issues like this so feel the trailer was not properly checked by facility before they rented to us. Very long trip. I have stage 4 cancer so sitting on the side of the road twice was challenging. Need to service your trailers before sending with clients. Merci
Todd KThe personnel was very helpful.. took care of unhooking the trailer and moving into the spot. I highly recommend
Gregory PMy only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.
dennis h | Expérience généraleGreat place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!
anthony b | Expérience généralethis whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.
David H | Expérience généraleStrand storage was very helpful any time I need anything. Being new to the area they've recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.
Felix D | Expérience généraleWe had an excellent experience @ Strand Storage Center. Merci.
matt b | Expérience généraleThank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. Wish i could receive credit for half month I paid for, but didn't use. Merci
Melissa M | Expérience généraleI would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don't know what I would have done without them.
adriana g | Expérience généraleSteve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen GOD BLESS!
STEVEN P | Expérience généraleStrand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.
ANNE L | Expérience généraleVery nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.
William F | Expérience généraleThey were great!
Kathleen M | Expérience généraleVery pleasant experience
Deborah W | Expérience généraleGreat facility
Christopher O | RéservationEveryone was always very helpful and always friendly.
JOE L | Expérience généraleThank You!!!
KEN L | Expérience généraleVery convenient
terry k | Expérience généraleVery Friendly, Great place to deal with.
dennis f | Expérience généraleThank
Ben A | Expérience généralei rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.
richard e | Expérience généraleThe facility met our every expectation.
WARD B | Expérience généraleWe happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could've cleared it up so easily.
LESLIE F | Expérience généraleEverything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.
HARRY F | Expérience généraleGreat place, and great people,.I would highly recommend Strand Storage.
PAMELA W | Expérience généraleThe staff was great and treated me like family 😀😀😀😀😀
HORACE M | Expérience généraleI had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.
PATRICK H | Expérience généraleparking on drive makes getting my car in and out pretty tough
WILLIAM D | Expérience généraleStaff has always been very friendly and helpful in getting me a place to park my trailer.
VINCENT H | Expérience généraleGreat price and very friendly staff too.
John Z | Expérience généraleI don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks
FRED P | Expérience généraleThese people were professional and at the same time very friendly. My rate was 40 % less than the competition. My jet ski trailer was there after a week unlocked. I'll be back!!!
paul h | Expérience généraleDon't have nothing to say
MILLICENT G | Expérience généraleEasy to work with in a stressful situation
Janice B | Expérience généraleThe best place in Myrtle Beach!
SUSAN K | Expérience généraleFriendly staff, clearly explained terms and conditions, bright clean facility
robert b | Expérience généraleGreat storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.
CARLOS M | Expérience généraleSteve and the crew are always on top of things and display excellent customer services skills.
anthony b | RéservationVery good service. Will use them in the future!
STEVEN V | Expérience généraleStrand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!
ERICA P | Premières impressionsStrand Storage staff and service is awesome!
Privacy R | Premières impressionsFriendly, helpful staff Clean units Great price
Privacy R | Premières impressionsVery good Service
KRISTEN W | Premières impressionsThe staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.
Privacy R | Premières impressionsEasy to deal with very friendly staff
Privacy R | Premières impressionsWe no longer needed the storage because we were are not moving.
Privacy R | Premières impressionsWe did not move in. We ended up not needing it. Merci.
Privacy R | Premières impressionsVery nice helpful and clean.
Privacy R | Premières impressionsEntrance parking lot is very small, difficult to maneuver.
OSCAR M | Premières impressionsEven though I didn't use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.
Privacy R | Premières impressionsSteve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.
Privacy R | Premières impressionsFast Easy check-in with friendly helpful staff. Highly Recommended.
Privacy R | Premières impressionsOutstanding support, help with arrangements, affability
Privacy R | Premières impressionsVery helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again
Privacy R | Premières impressionsSteve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.
Privacy R | Premières impressionsCancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed
Privacy R | Premières impressionsThe manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!
Privacy R | Premières impressionsFast, efficient, very professional and would recommend to others.
Privacy R | Premières impressionsVery friendly staff and exceptionallyrics clean facility
Privacy R | Premières impressionsThe staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!
Privacy R | Premières impressionsI arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Merci!
Privacy R | Premières impressionsService was excellent and unit was clean and ready on time. Great experience overall.
Privacy R | Premières impressionsLevel of Service was very good.
Privacy R | Premières impressionsIt was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others
Privacy R | Premières impressionsFriendly and helpful staff. Easy access. Clean and secure facility.
Privacy R | Premières impressionsThe xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.
Privacy R | Premières impressionsI moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.
Privacy R | Premières impressionsUsed the facility before. Great people and clean units.
RICH W | Premières impressionsVery clean new. Easy to get around. Everything was up to my expectations.
Privacy R | Premières impressionsMike Steve were very helpful courteous. The storage facility is very secure.
Privacy R | Premières impressionsFront desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.
Privacy R | Premières impressionsEveryone was very helpful.
Privacy R | Premières impressionsNice facility. Easy to access. No issue with reservation.
Privacy R | Premières impressionsmanager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless
Privacy R | Premières impressionsI have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!
Privacy R | Premières impressionsSteve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small
Privacy R | Premières impressionsExplain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.
Privacy R | Premières impressions