The mobile pickup process was easy to follow. The lock on the lockbox was tough to open, though with enough pressure we did finally get it. There was a car parked in front of the Uhaul. We were able to squeeze by it and the truck next to ours, but it would have been less stressful if the parked car was elsewhere or farther away.
WILLIAM A
Customer Reviews for Sunbrite Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Young lady at the front desk working on Sunday did an excellent job managing multiple people walking all the same time. Awesome job.
Moken KNeed more clear directions for where to park for drop off
Edwin HNo checkout process. Just sent an email B with an additional charge.
Audrey CIn regards to this business , great attention to details, Robin was great. At return of equipment , the gentleman there was very polite and professional. Great job. Will recmend it to friends and family.
ALIRIO EReturning the dolly was the issues
JACKIE SGreat location
FRANDY RAnyone can rent uhauls. But customer service is the key. Outstanding unexpected experience.
Patrick GDidn’t check the vehicle on U-Haul had to call me about the rental and the guy just took keys and said you’ll get receipt via email and walked away
Theron CI love coming to this, Ms Robin is very kind and she has great customer service and support. ❤️❤️
SANDRA WExcellent customer service and welcoming attitude by staff.
JOHN AThe front trailer was covered in oil, absolutely soaked. So when you go to put the trailer on or take it off my hands were covered in oil. I told the clerk at this location about it and she blew it off and said maybe it's from a diesel exhaust. No, no it was not. Then I get charged because there's a cleanup fee? Not very happy.
Reece Msuper great and customer friendly . i made the right choice , drove from Georgia to Florida , not one single problem with the vehicle and tow trailer.
Jerry AReturning it was not that good. No help checking it back in.
David SThe U-Haul jerked alot when driving. It was cleaned but I wasn't charged either. The lady was kind and helpful. I would rent again
Revonia BExcellent Service
DENNIS HGood experience
JONATHAN FRien
COURTLAND WRobin Smith was a very good customer service, notary, and consignment seller. Very courteous and polite. I would come again. 5 stars!!!!!
PREMIER CThe door for the trailer gets stuck. It probably needs some maintenence.
JOHN DThe starter kept stalling and I had to give it several jumps. Which made my trips longer and costly. I had to be out the unit by that following morning. The trip took me 2 days and I was exhausted and had to unload which took another day. I was in the heat basically getting the U-Haul to start. Horrible experience and I was charged $414
KENDRA SNone everything was excellent, very nice people, excellent customer service, im very happy
SUSAN PI used this location one time previously and although I wasn't as impressed as last time, it is certainly fine for a drop-off location.
TIMMY RDo not park the uhaul across the street without notice
Michondria LPerfect
ANTHONY WWorst ever
NOLAND NGreat location
FRANDY Rterrible - man lied to me about the cost of dropping the uhaul off instead of driving it back to the original location - I called William nuumerous times with no result and he said he would handle it - he definitely did not care and lied abojt getting back with me....
OLIVIA FGreat service
CHADRICK ANoting , staff was nice and great . Very helpful
KIMBERLY WHorrible experience. The manager with medium-length hair and bangs was rude and dismissive. He refused to answer our questions, saying he was too busy and told us to use the app instead. Very impatient and unprofessional.
Ariel Sgood service
Jessica SThis was by far the worst customer service experience I have ever been a part of. The store associate requested that I park a 6x12 trailer in a spot with trailers on both sides with very little margin for error. The space was extremely tight. I refused to park the trailer in the spot as there was a risk for damage to property and the associate became upset and refused to assist me further with unloading the trailer from my vehicle. He disrespected my wife and ultimately the police was called. I have recorded this interaction and I would like U-Haul to contact me regarding this interaction.
DARRYL SPersonnel were professional, friendly, and helpful. Merci.
NORMAN Bnothing.,
THERON SExcellent
Nijaz Splace smelled with animal feces
NAEEM ARobin is a jewel of a person.
SERGE CVERY GOOD LOCATION AND EXCELLENT SERVICE... ONLY THING THEY FORGOT TO PUT ANY DOLLY THAT WE PAID SO WE HAVE TO MOVE EVERYTHING BY HANDS... PLEASE PAY ATTENTION TO DETAILS FOR NEXT CUSTOMERS. MARY
Mary NI had a problem with the back lift door. I jammed 3/4 the way down. I was on my way to return the truck, but after going over a couple speed bumps, it got jarred loose.
MICHAEL KIt was very dirty and nasty
DORAIN HWe picked up a 4x8 trailer to move personal items. When we opened it up there was greese and oil everywhere. I spent time cleaning it before I would out anything in there. This was rather disappointing. Other than that, it was fine
LAURA BI’ve rented several times from this location and everything is always been seamless!
KATHERINE RArrived a few minutes after 9am for a 9am pickup. Got the paperwork in order and license scanned in and was told my truck and trailer would be ready soon. I was also informed that the truck was on empty and I would get a $49 credit because of it. Four other renters came into the location behind me and all left with their rentals before my truck was even moved out and turned around to hook up to the trailer. Finally got the trailer attached and pulled up to load the dolly and blankets. When the back of the truck was opened, it was full of trash and blankets from the previous renter and had to be cleaned out before my things were loaded. I clicked on the links sent to my phone to validate the truck and trailer tag and they had both expired. I was finally able to leave with the rental at about 10:05.
BRIAN COnly thing could be allowed to get something smaller. Til permanent stay I meant live.
ARNISHA SThe female employee was rude to a customer that was picking up a $3,000+ rental. He struggled with English and she had no patience for that. Practically yelled at him. "'FIRST NAME', I said FIRST NAME!" It was uncomfortable for all. The place is a rundown, hoarder dump that smells like cat urine with cats walking around inside. The parking lot has no organization and you have to navigate the crater potholes to go find your rental. Drastic difference between the Greensboro location and this one.
KURT MAlways an easy reservation, pickup and dropoff. Merci.
Helena SThe owners are very flexible and accommodating. I wouldn't rent from anywhere else.
JERRY MDid not have contact with staff.
MANDY TClean the exterior and interior of the vehicle before renter arrives for a scheduled pick up. The check in process was streamlined. he representative made four attempts to submit my info and driver's License.
Dwight WThere were damages to the truck that this location did not document or mark with the "x" stickers, and even though I documented it in the app upon pick up, the drop off location still tried to charge me because there was no sticker on it.
CHAPPELL WGood service
JERRY JCome rent U-Haul they’re very nice people.
FRANDY ROwners were very nice. The truck I was supposed to have wasn't available so they gave me a larger truck at the same price which turned out to be perfect for what I needed it for. Will definitely use them again.
HELEN MI have not received my Invoice.and I was overcharged For my rental.My miles don't add up to my Driving. Aaron Pittman (470)550-9804 Thank you very much
AARON PThe employee helped me check out my truck very smoothly. I have used this location several times and had ZERO problems. Thank you Sunbrite Supply!
AMOS RStaff was very friendly and helpful. Truck was available as requested and ready when we arrived.
Lisa GI returned two trucks first truck was down by a 1/4 tank of gas and the window had been left open so that the driver’s side seat was soaked but my pants dried it of nicely I fulled up the tank because I had known idea how much gasoline I would need for the drive or when I return the truck so the truck was full when I returned it not the same amount as when I picked it up Second truck I recently rented had only a quarter amount of gasoline in it and again I had no idea how much I would need to go from point a to point B, which includes the amount I would need when I returned the truck so again I put in $50 Worth of gasoline and returned it with more much more than I needed to Also would be nice to have a paper copy of the contract
MICHAEL JTruck was excellent great value. Wonderful customer service. Truck was ready on time quick in and quick return. Je les recommande fortement.
KENNETH RIt wasn't the location or people it was the truck and dolly. I have moved multiple times within 2 yrs and this truck was the worst. The engine light came on and it screamed like I was killing a million cats at once. When I pulled over to call the Uhaul store back & service person the truck wouldn't even start then ~ So I lost time waiting and ended up getting in when it was dark after a rough ride. My hands were bruised just from handling the truck and kept a bad headache from the smells that seemed to filter in from the cabin of the truck + the noise - being hypersensitive to harsh smells I also was getting a nosebleed.. I differently will double check to make sure I get a new truch if I move again. " I normally don't write reviews, but this trip was rough and very stressful. I did call to complain and would like a refund
Mandie K