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DARRYL W
Customer Reviews for Sunbrite Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I dropped the trailer earlier than expected and got charged extra days because the drop off location was different than the one in contract. The initial drop off location agent told me he does not have space and directed me to a self drop off, where I dropped the trailer. What an unethical way of doing business.
MIKAEL GThe staff was very pleasant and helpful.
JOHN AGot there after 2pm they were closed had to do everything through the website.
LUXEMBOURG RExcellent
EUGENE TI will say yes and no, yes because the guy in there was very helpful and walked the extra mile for me to get my renting experience a 10000, while the lady there was just very negative and not following what the other representative was doing . I think everyone needs to walk the extra mile for clients .
Claudia RLocation was fine, but the back right turn signal did not work and the guy that hooked it up could not fix it. Dangerous to be towing a trailer and not have a working turn signal. *** Equipment was clean, place was fine, but turn signal was out and they could not fix, so that is the reason for not recommending if they can't fix lights.
KENNETH CThe truck I originally reserved (26') was not available due to another family not returning on time. I was not informed of this until I arrived and had to downgrade to a different truck (15'). This greatly impacted my moving experience.
Abby BRobbie was super sweet, friendly and very professional. I will rent from this location moving forward. They are really nice people, and I appreciate them.
JONATHAN WKind and friendly customer service!
Christopher JEveryone was extremely friendly and polite. The equipment was great! I don't think there's much you can do to improve!
ASHLEY MQuick process and friendly, knowledgeable staff
COREY PThe customer service agents were very polite and helpful. They went above and beyond of service. She was able to work with my payment and the gentleman gave me a ride back to my resident so I could finish my moving. I really appreciated their help.
Miranda SEverything was good until the return process... the parking lot was full of returned trucks, and my personal vehicle was blocked in. After calling them I had to park the U-Haul across the street which wasn't an issue. But had to back my car over the curb and into the next businesses lot to get out. I have low profile tires, so I wasn't happy about having to do that. Otherwise, it was a good experience with a clean rental. Maybe have more detailed parking after hour instructions for customers.
MARCUS WCustomer service was excellent and pleasant. I would recommend.
Juliet YExcellent
Frandy RExcellent customer service!
KEITH WI could not get the app to work properly, but customer service over the phone was helpful.
Greta MOnce again, very disappointed with the helpof u-haul.com. It's online website and it's assistance with mover help display a big part in my move and very satisfied with U-Haul as a whole.
LEAH AMy truck was not ready at my pickup time. The keys were not in the box and it delayed my move out by 2 hours.
Maya BShould have washed the windshield
Brian pI 1st ordered a truck but was unable to pick it up because the app said I was not at the location. I had to wait until the office opened at 10am which really messed up my whole day. Instead of being able to get done by midday I had to take an extensive break because of the heat. And I was almost charged for a full month rental at my storage place because all of my stuff was not out until the morning of the 1st.
Tinesha CMy experience was smooth and Robin was absolutely wonderful!
Amber SAucun
Leona HThey were prompt, friendly and professional.
Bruce JIt was a very easy process from scheduling online to pickup and drop off. The staff at the Sunbrite location was excellent and friendly.
JOHN EThe vehicle runs rough and the return experience was terrible with 4 vehicles blocked in parking lot with no one there to direct traffic. Huge safety concern. Would not come back to this location
Binh LJust needed a medium box. Everyone that worked there was great!
Amber CThere was not an experienced person present to load my vehicle onto the auto-transporter. The fellow who tried was great, but I insisted that someone truly experienced came to inspect it before leaving. It was a 900 mile trip! But even if only a few miles, a failure with this task is not acceptable.
Rebecca WThe two reps at the front desks were fantastic.Very helpful and attentive. Thank you for your exceptional service. We will be back when we need a truck!
Prince BBlue tooth radio
Brian PA1 service!!! No improvements needed.
Randolph SThe Uhaul app needs to be replaced. I have used uhaul once a year for the past 4years and each time i use the app is does not find my location. I can use other apps such as waze and it has no problem finding my location. The uhaul should be taken down and not offered to customers. I was able to use the website to rent the truck. Again someone needs to repair the online app. The reviews for the app are low which should prompt corporate to reconsider having this as an option for customers.
Elton MGreat experience. Picked up on a Monday morning and the place was busy with customers. One person working but was he responding to everyone and had everyone out in short order. Tuesday morning drop off the same. More people there that time and same courteous service.
Don SI pulled into the lot and the employee was outside. He started to yell at me when I got out of my truck. I asked him to calm down and tell me where he wanted the trailer parked. He yelled again and just pointed. I parked the trailer and went inside to finish up. There were 5 people ahead of me and he came in the store pointed at me and said you are good to go. I left. 2 hours later a receive a call from a lady at the store asking if I need to extend the rental. I said no, it was returned 2hours ago. I then hear the the employee the employee yelling again. I told her again that the trailer was returned and I have photos. I knew not to trust the guy. I told her where the trailer was on the lot. About 5-10 minutes later I received my receipt of it being returned. VERY POOR CUSTOMER SERVICE.
Bradley PThe folks there were so nice. I ordered the wrong size and they allowed me to trade for a bigger trailer. She would not let me pay the difference. If the location was around the corner I'd use them again. Still might.
Debbie PTruck needed maintenance and fuel level reading was not accurate causing billing issues.
Trenton WAwesome customer service!
Mike BWonderful young man.
James TThe woman in the office (can't remember her name, maybe Robin) was Incredibly helpful and professional. She made the experience very easy. Merci.
Deborah WHave rented from UHaul for years and have always experienced excellent service from them.
Christopher DBeautiful customer service from Robin
moreen ltruck dirty and low in fuel, when I received the truck
Walter Hwe were directed to a location to pick up a trailer that was closed, so had to regroup to find another place. The lady that assisted us at the Grayson Rd in Lawrenceville location where we picked up the trailer was amazing!
Sharon HGreat experience.
Jody KThe brakes are terrible, The guy who called me to pick up was rude as ever and hung up on me. Don't put 5p for a pick up because they will call and Harris you if you are 1 minute late! Also, be prepared to add gas to it as soon as you drive off! Overall I'd give a 2 and only that because the lady who called me a day prior was a great person! That's all!
Tamika WHad to drop off the trailer afyer close of business, even though i called a minute before closing, they answered the phone and were very helpful and flexible allowing me to drop it off and they took care of the rest!
Joseph MEasy drop off
robert zThis location is fabulous. The people working here are incredibly kind and helpful, and are the reason we always pick this location!
Cameron UUhaul you've the best renter service that makes my day I'll recommend uhaul to my friends anytime great service 👍
Sheldon M