The truck was dirty inside with cigarette ashes on the dash and console and it reeked of cigarette smoke. The steering was loose, brakes were spongie and had about a 1/4 tank of fuel. No I would not recommend.jeffery D.
Customer Reviews for Super Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Super friendly and convenient near our homeCarla B.
The gentleman running the shop was very friendly, helpful, and supportive!Mariya A.
This was the worst customer service. NOT this location. We booked 2 weeks in advance, and the truck wasn't at the location booked and after waiting 3 hours it never arrived. We got on the phone and after much to do they sent us to the Hermitage location, which was where we wanted to go 2 weeks prior, but they said no trucks available???? There were 4 trucks at this location all day, so seems like the head office doesn't know what is going on out in the real world. This is very stressful for anybody but seniors more so, especially when we have help organized, and have no truck till the next day. An inconvenience for all. The gentleman at Hermitage was very pleasant and helpfull. Gary Jacksongary J.
Le client n'a pas laissé de commentaire.moumini F.
Le client n'a pas laissé de commentaire.Fadi A.
Le client n'a pas laissé de commentaire.Seung Do L.
While the service was great, I booked the car for 8 AM and selected mobile pickup however, I was unable to access the car until the location opened. but the location did not open until 10 AM. The location owner informed me that Uhaul shouldn't have allowed the booking for 8 AM knowing fully well that the location open time is 10AM. This meant I lost 2 hours of my time waiting for the bus and resulting in completing my task in 2 days instead of 1. I will like to know who is going to pay for the lost hours and income. - ChikaChukwunonso U.
Le client n'a pas laissé de commentaire.shane B.
We didn't like that the location is primarily a vape/smoke shop and for that reason wouldn't recommend it. The staff and service was good but the location itself not so much.Trina K.
Check the brakes and see what the clunking isJennifer J.
More customers should experience the outstanding quality of service at this location.Francis K.
All good.Paul M.
Le client n'a pas laissé de commentaire.Amritpal S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Barrie M.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.Manik D.
Le client n'a pas laissé de commentaire.Dave H.
Le client n'a pas laissé de commentaire.Crystal R.
Le client n'a pas laissé de commentaire.Matt J.
Le client n'a pas laissé de commentaire.Erica J.
Very Friendly and respectful service. Thankssimerjeet B.
Le client n'a pas laissé de commentaire.Shannon O.
Have the vehicle they ordered two weeks earlier available. Was guaranteed a 20 foot until I got to the place and then suddenly not available. Bait and switchRalph T.
Changed my rental to a different location and I was not advised. I booked a 6x12 ENCLOSED trailer for a out of town move From Edmonton to Redwater (but returning to the same location) and they changed it to a 6x12 open trailer. Called customer service about the situation and they said they will find a 6x12 that I originally booked but for a different location in a different area of the city. On the way there received an e-mail for confirmation of a 6x12 OPEN trailer. Called back and spoke to another rep. Was told nothing is available in that size and I would need to use a 4x8 enclosed trailer. Significantly smaller. Had to make multiple trips wasting gas because of the lack of space. Asked rep if there was any way they could help out and was told no" We don't make much on the 19,95 rental so I can't help you" In my line of business if I messed that up my customer wouldn't be paying for my lack of organization/communication. I understand that technology isn't perfect and the e-mail got lost somewhere as I have checked multiple times in all inboxes for the notification of a changed location. Even if I went to the correct location I wouldn't have received the proper trailer. Rep told me to use a tarp and ratchet straps. Thanks but I wasn't expecting to do that are you paying for that since I planned for an enclosed trailer? Never had an issue with UHaul before. VERY disappointed with this experience. I would like to point out the pick-up location that I did get the small trailer from was great! No problems there, just Uhaul.Bradley G.
Le client n'a pas laissé de commentaire.Gary S.
Great customer service snd helpful opening timesRob W.
Le client n'a pas laissé de commentaire.James T.
I would recommend that location yes but no I would not recommend uhaulRonald T.
Deal with the fucktards that work the call centre they are a pain in the assRonald T.
Everything was good. It worked well. A metal bracket on the fender (driver side) was cracked making the fender bounce.Steven D.
Person sitting on chair didn't inform well about contract and didn't noted the fuel level.Prabhjot S.
Le client n'a pas laissé de commentaire.Joel W.
Le client n'a pas laissé de commentaire.salam A.
Le client n'a pas laissé de commentaire.Herbert S.
The units were stuck in snow. The location is not safe - the fellow running the vape shop (with a U haul rental attahced) was robbed at knifepoint while I was there.Blaine M.
Excellent owner, great to deal with!rick C.
The first drop off location was not existing I then tried another location to drop off and there was no drop box. I then had to call and find an alternative location. These unnecessary trips made me have extra charges for milage.Linsey P.
Only thing I was not happy with was the fact that pick up time was 10 and no one showed up till 10:20 to open the store,also the truck I was given had a trailer attached to it so I had to remove the trailer before I could take the truck.Paul A.
I reserved the vehicle transport trailer from 2pm -2pm 24hrs When arriving I'm being told they don't care if I need it for 24 hrs , someone else needs it at 10 am the next day and they want it back before the next customer. That's not my agreement with uhaul . I'm not impressedTroy W.
Le client n'a pas laissé de commentaire.Tristen L.
Very friendly and helpful. Trailer was ready on time and lots of room to maneuver.Ken M.
Le client n'a pas laissé de commentaire.Desmond H.
Le client n'a pas laissé de commentaire.SandraLee S.
Le client n'a pas laissé de commentaire.scott H.
Le client n'a pas laissé de commentaire.Donna M.
I didn't get the guys name but he was super friendly and excellent to deal with!Scott K.
Le client n'a pas laissé de commentaire.khyrullah K.
No comments everything was perfectAchery S.
It was my first time renting a uhaul and over all everything went very wellCandice S.
All good, the young man was very helpfulDebbie R.
These two guys were excellect. Helped me hook up as I was a first time user. So nice!Denise B.
Le client n'a pas laissé de commentaire.Annette A.
I have previously filed a complaint with UHaul about this rental and was told I would get immediate attention from the most senior executive in the northern Alberta area. That was 2 weeks ago and I have not received a single communication from UHaul. The truck had been in a wreck prior to renting to me and was not safe to drive. This was well known by the store and by the area manager. I was told it was the only 26 foot truck available in the entire area for more than a week, when it was known by all that I was on a tight schedule to drive to Texas, a distance if 2 600 miles. The front shocks were badly worn, the truck did not track straight when loaded, the doors did not seal, the entire truck shook violently when crossing any road irregularity, and I had to constantly fight for control of steering so as to not endanger myself or others. I have 50+ years driving experience and this was the most negligent vehicle rental I have ever experienced. The vehicle showed signs of prior accidents: - front bumper bent inward - damage to the skirts on the drivers side - scrapes along the box on the drivers side I cannot fully express how disappointed I am in UHaul, for whim I had been a customer over the years, to be treated in this way. The fact that I endured all of this, and then, after lodging an official complaint and hearing NOTHING, leads me to this conclusion: UHAUL DOES NOT CARE AT ALL ABOUT THEIR CUSTOMERS. UHAUL HOLDS ITS CUSTOMERS IN CONTEMPT. UHAUL WILL DO EVERYTHING IN ITS POWER TO CHEAT ITS CUSTOMERS TO MAXIMIZE PROFIT. PS I later found out from a UHAUL dealer that this truck was being sent to Texas for auction. In other words, I was delivering it to its final destination, and I had to pay for the priviledge! I now request of UHaul, again, contact me to resolve this nightmare rental.Robert H.
Nothing. Service was friendly and helpful. Would highly recommend it.Ken P.
The fellow was very friendly and helpful. I will recommend to anyone needing a uhaul rental.deborah L.
Le client n'a pas laissé de commentaire.Robert G.
Fast and excellent service at pickup and drop off, thank you!Trevor J.
Le client n'a pas laissé de commentaire.Ken P.
Le client n'a pas laissé de commentaire.Lee R.
This is a great place to rent uhaul from. The customer service is excellent and professional.Susan R.
I visited 3 U-Haul locations on the day of my reservation before I was actually given a truck. And it was significantly smaller than what I had reserved. At several points throughout the ordeal it appeared there would nothing available to me, and I was literally told I was 'SOL'. Lucked out at this Super Mart location because something else cancelled last minute. Will be avoiding U-Haul at all costs in the future.Grant E.
The engine runs good and it was clean but the doors did not stay closed unless they were locked. I was also billed for extra insurance that I had declined when I booked this. I have rental insurance on my auto policy so paying extra was not necessary and again, it was something I declined in my booking. I had requested the $5 plan for lockouts etc. not the insurance.Brodie P.
Le client n'a pas laissé de commentaire.ron J.
great customer service very polite guy used them before and will continue to use themibrahim A.
Le client n'a pas laissé de commentaire.Kurt H.
Nothing. Was an easy experience.Neal F.
I have used this location before. The staff is always friendly and polite. I would recommend them to anyone!Laura T.
Vehicle had no fuel at all All the fuel was stolen at night Renting place was late to open by 10 min Then i barely made it to das station The hydroboost on truck is noisy AF Front rotors are warped Steering wheel in tryong to leave the vehicle every time you try to brake Roofliner is sunk yo the middle of windshield Horrible truckLev R.
The customer service was awesome the location was easy to find and convenient 😀Edward D.
Le client n'a pas laissé de commentaire.Angela M.
Le client n'a pas laissé de commentaire.Scott B.
I booked a uhaul closer to where I lived, but the location changed and I had to drive an extra 30 minutes just to pick up my uhaul.Emmanuelle C.
OFFER A PRINT OUT OF THE RECEIPT TO SENIOR CUSTOMERS. HAVE THE SECOND PERSON AT THE OFFICE GO OUT TO PICK THE UNIT. ARRIVE TO WORK 10 MINUTES EARLY.Chris N.
No issues with pick up location, but ordering the uhaul was a hassle, dates and locations incorrect, length of rental incorrect. Location of pick up squared away all issues. Made my move a lot less of a hassle. Trailer rented also did not have a jack or leg to load and unload.Tad J.
Personnel amicalJonas R.
Le client n'a pas laissé de commentaire.Szymon S.
Le client n'a pas laissé de commentaire.Leulkll A.
Le client n'a pas laissé de commentaire.Darren B.
Have hauller cleaned betterKelly S.
I find the uhaul is expensive now a days. I hope I some of my money back soon.Lorie A.
Individual was alone and lacked knowledge on many things. Having said that the other location nearby filled in the gaps and the District manager "saved the day and move" . I still ended up losing a day of my move but the others who stepped in were professional and got the job done. Additionally , the call center sufferers from the same fate and lacked knowledge and professionalism and I ended up with no storage on the other end (which was part of the reason and your current promotion). Was unbelievable comments about the promo and where the storage would be located. Deceptive advertising! A course on Geography would be beneficial to the call center employees. Please note the windshield wipers were awful and could have caused serious problems on such a journey!!! Maintain your vehicles and keep the drivers safe!Tracy A.
Staff was very friendly and easy to work with. Will rent from here in the future again.Jaden B.
Le client n'a pas laissé de commentaire.BRIAN D.
Clean the snow from around the vehicles and on the windshield of the vehicles. Snow tires so you don't get stuck when you try to back up. At least have a shovel and snow scraper which they had none of!!!Jeffrey S.
Le client n'a pas laissé de commentaire.Mounther A.
Just bing in the nabourhood is awesome Thank youivan O.
Le client n'a pas laissé de commentaire.Amandeep S.
Le client n'a pas laissé de commentaire.NITIN S.
Friendly and help full, my only problem is that didn't have everything I booked.Donald R.
Le client n'a pas laissé de commentaire.Abdulahi M.
all gd on my end thanksDan H.
Le client n'a pas laissé de commentaire.Howard J.
My booking wasn't done correctly at my initial location and had to be moved to another across the city on the night of my rental. It put my business about an hour behind schedule and causing me to pay a decent amount more in mileage. The new location was quite helpful aside from renting me a truck with a hole in the gas tank. I don't want to blame the new location for the hole as we aren't able to pinpoint when someone drilled into the tank. I'm not happy with the overall experience, but this location helped the best they could.Kelly S.
The cab area was filthy. Ensure cab area of vehicle is cleaned after each customer, this is especially important now with COVID. Make sure representatives know what should be charged. I booked on line for a two day rental, insurance was $30 however when I picked up the unit the representative tried to charge me $45.00.Dennis S.
Le client n'a pas laissé de commentaire.Mike P.
Took way too long to return it the young man did not know what he was doing there was no inspection upon return big language barrier.timothy N.
Le client n'a pas laissé de commentaire.Trevor G.