I visited 3 U-Haul locations on the day of my reservation before I was actually given a truck. And it was significantly smaller than what I had reserved. At several points throughout the ordeal it appeared there would nothing available to me, and I was literally told I was 'SOL'. Lucked out at this Super Mart location because something else cancelled last minute. Will be avoiding U-Haul at all costs in the future.Grant E.
Customer Reviews for Super Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The engine runs good and it was clean but the doors did not stay closed unless they were locked. I was also billed for extra insurance that I had declined when I booked this. I have rental insurance on my auto policy so paying extra was not necessary and again, it was something I declined in my booking. I had requested the $5 plan for lockouts etc. not the insurance.Brodie P.
Le client n'a pas laissé de commentaire.ron J.
great customer service very polite guy used them before and will continue to use themibrahim A.
Le client n'a pas laissé de commentaire.Kurt H.
Nothing. Was an easy experience.Neal F.
I have used this location before. The staff is always friendly and polite. I would recommend them to anyone!Laura T.
Vehicle had no fuel at all All the fuel was stolen at night Renting place was late to open by 10 min Then i barely made it to das station The hydroboost on truck is noisy AF Front rotors are warped Steering wheel in tryong to leave the vehicle every time you try to brake Roofliner is sunk yo the middle of windshield Horrible truckLev R.
The customer service was awesome the location was easy to find and convenient 😀Edward D.
Le client n'a pas laissé de commentaire.Angela M.
Le client n'a pas laissé de commentaire.Scott B.
I booked a uhaul closer to where I lived, but the location changed and I had to drive an extra 30 minutes just to pick up my uhaul.Emmanuelle C.
OFFER A PRINT OUT OF THE RECEIPT TO SENIOR CUSTOMERS. HAVE THE SECOND PERSON AT THE OFFICE GO OUT TO PICK THE UNIT. ARRIVE TO WORK 10 MINUTES EARLY.Chris N.
No issues with pick up location, but ordering the uhaul was a hassle, dates and locations incorrect, length of rental incorrect. Location of pick up squared away all issues. Made my move a lot less of a hassle. Trailer rented also did not have a jack or leg to load and unload.Tad J.
Personnel amicalJonas R.
Le client n'a pas laissé de commentaire.Szymon S.
Le client n'a pas laissé de commentaire.Leulkll A.
Le client n'a pas laissé de commentaire.Darren B.
Have hauller cleaned betterKelly S.
I find the uhaul is expensive now a days. I hope I some of my money back soon.Lorie A.
Individual was alone and lacked knowledge on many things. Having said that the other location nearby filled in the gaps and the District manager "saved the day and move" . I still ended up losing a day of my move but the others who stepped in were professional and got the job done. Additionally , the call center sufferers from the same fate and lacked knowledge and professionalism and I ended up with no storage on the other end (which was part of the reason and your current promotion). Was unbelievable comments about the promo and where the storage would be located. Deceptive advertising! A course on Geography would be beneficial to the call center employees. Please note the windshield wipers were awful and could have caused serious problems on such a journey!!! Maintain your vehicles and keep the drivers safe!Tracy A.
Staff was very friendly and easy to work with. Will rent from here in the future again.Jaden B.
Le client n'a pas laissé de commentaire.BRIAN D.
Clean the snow from around the vehicles and on the windshield of the vehicles. Snow tires so you don't get stuck when you try to back up. At least have a shovel and snow scraper which they had none of!!!Jeffrey S.
Le client n'a pas laissé de commentaire.Mounther A.
Just bing in the nabourhood is awesome Thank youivan O.
Le client n'a pas laissé de commentaire.Amandeep S.
Le client n'a pas laissé de commentaire.NITIN S.
Friendly and help full, my only problem is that didn't have everything I booked.Donald R.
Le client n'a pas laissé de commentaire.Abdulahi M.
all gd on my end thanksDan H.
Le client n'a pas laissé de commentaire.Howard J.
My booking wasn't done correctly at my initial location and had to be moved to another across the city on the night of my rental. It put my business about an hour behind schedule and causing me to pay a decent amount more in mileage. The new location was quite helpful aside from renting me a truck with a hole in the gas tank. I don't want to blame the new location for the hole as we aren't able to pinpoint when someone drilled into the tank. I'm not happy with the overall experience, but this location helped the best they could.Kelly S.
The cab area was filthy. Ensure cab area of vehicle is cleaned after each customer, this is especially important now with COVID. Make sure representatives know what should be charged. I booked on line for a two day rental, insurance was $30 however when I picked up the unit the representative tried to charge me $45.00.Dennis S.
Le client n'a pas laissé de commentaire.Mike P.
Took way too long to return it the young man did not know what he was doing there was no inspection upon return big language barrier.timothy N.
Le client n'a pas laissé de commentaire.Trevor G.
Le client n'a pas laissé de commentaire.Dave C.
Very nice staff member.Glenn G.
These guys were absolutely amazing and were very helpful.Tia S.
Le client n'a pas laissé de commentaire.Hadeer F.
Le client n'a pas laissé de commentaire.Michael S.
I originally booked with the 50th street location. I arrived and there was no truck available so I was sent to the Hermitage road location The lady at Hermitage was quite pleasant and helpful. The truck was fine and the service was even better.William C.
Everything was goodIssam J.
Le client n'a pas laissé de commentaire.William L.
We arrived to pick up our reserved & confirmed trailer and the location manager would not let us take our reservation as he called a different customer stating it was available for our time slot. After showing him the confirmation he continued to argue which turned heated, and we called u haul central reservations who confirmed our booking, yet he still would not budge. Eventually after hopping behind his counter and pointing out our reservation and discovering he lied about calling the other customer, he let us take our reserved trailer. We had it back with 3 minutes to spare. We got overcharged as we did not opt for the coverage but at this point we were too tired to bring it up. Awful serviceMitchell B.
The owner was super friendly and extremely accommodating. Awesome servicePat L.
Uhaul computer system was down had to pay cash plus a deposit 🤬 when we went to return the trailer the clerk had no idea we were entitled to a refund????Tom M.
Le client n'a pas laissé de commentaire.Bailee R.
Le client n'a pas laissé de commentaire.dogen G.
Having the trailers have a jack on the hitch as it is very difficult to lift the heavy trailer up on the truck/ car hitch.Lyndon O.
Le client n'a pas laissé de commentaire.Christine F.
Nothing the store owner was very friendly and very kind. Great experienceMiranda C.
The windshield is so dirty, I can still see the road clearly but it is disrespectful. Dead insects still in the windshield. The clerk told me that i can just drop off the van anywhere close where i am in Calgary when i asked him. But when i went to return to Blackfoot Trail, Michelle said it should be return to Airdrie. Because it is whstnus written in my documents. Why would i return to Airdrie if i am in Calgary, i even give the address where to drop off the furnitures. If you could hire peopkeceho can use their brain. Even when i was in the store, he was aleady dealing with me but he kept in entertaining otger customers. I was so glad that Michelle in Blackfoot Trail gladly accepted the van, and understood my frustration. 5 star to Michelle of Blackfoot Trail. Thank you!!Mary K.
Truck was dirtyDong K.
Le client n'a pas laissé de commentaire.Neil F.
Agent helped attach to my vehicle and showed me how it was done.Beverly L.
When I called in to reserve I was told the location I wanted didn't have what I needed. I was booked to another location for Saturday at 8 AM. When I got there I was told that my rental moved to a third location, even though they had 5 of the trailers I needed sitting on their lot waiting until the next day for a move three provinces away. When I got to the last location I discovered they didn't open until 10 AM, putting me late for my day's travel and work. Plus the trailer's turn signal / brake light didn't work. Frustrating experience.Dean P.
Le client n'a pas laissé de commentaire.mike Z.
There were no furniture pads as promisedGord R.
Le client n'a pas laissé de commentaire.Helen H.
Who is using my credit card for these purchases save my email. This is not me!!!!!Cao L.
Le client n'a pas laissé de commentaire.michael Z.
Le client n'a pas laissé de commentaire.Dylan H.
Send everyone to this location. I once used the main branch in Kamloops, a brand new facility that had only just opened, their service was disgusting.John J.
Great Service!! Thank you so much!Neil R.
First off your trailers are not safe to hook up. There is no kickstand to hold the tongue up making hookup impossible by yourself. The store worker was busy in the store and couldnt assist. Attempting to hookup the trailer by myself cost me a broken finger. At a min there should be a block of wood to assist or make it mandatory to have a store worker to assist.Greg H.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.Lane B.
Great experienceJF M.
Great people and very helpful. Also willing to do adjustments/accommodate for days rentedtrey L.
Le client n'a pas laissé de commentaire.Karly C.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.Angela L.
Le client n'a pas laissé de commentaire.Sy T.
I had lots of issues booking this reservation. Had to phone the head person to try and straighten it out. She did but the info was not updated on the computer but it was emailed to me with the proper information. I had book the pick up and return on the 50th street location. When our daughter went to pick it up on 50th she was sent to heritage location and finding out that I had booked it for only 7 hours. I had it booked for 24 hours like it said after changing that 7 hours to 24 hours with the head person. Dropping it off went really well. Denise RichardChantal R.
Everything was greatMichael P.
Very helpful staffabdurahman N.
Le client n'a pas laissé de commentaire.Sonia Q.
The owner was extremely rude and argumentative. I have never been treated so badly at any business in my entire life. I am 60 years old. If I was UHaul I would take the franchise away and close this location . There is a proper UHaul center 1 km away on 50 St NW. I will never do business there again and recommend everyone else stay away. Despicable.Danny H.
Le client n'a pas laissé de commentaire.Ken O.
Le client n'a pas laissé de commentaire.Rob M.
The person from Super Mart is very professional and knowledgeable about the service, I am very satisfied with it. I strongly recommend this particular placr to rent your truck!!!NOE M.
Le client n'a pas laissé de commentaire.robert D.
Le client n'a pas laissé de commentaire.simon G.
Had to go to a different location to get the truck. Had no pads on it that I reserved so I had to drive the truck to another location to pick pads up. Was told I would receive a $50 credit to cover mileage but didn't get that either.Randy L.
There seemed to be very little turnaround time for the truck from the previous renter. The gas level was below the 'E' on the gauge. The truck also had a low tire warning, indicating it needed air - helpful that it indicated which tire though. The gentleman at the counter was very helpful and insistent on filling it up right away at the closest gas station across the street. The back of the truck was also a bit dirty with dead leaves, a bunch of screw nuts (like screws, not edible nuts), and used cigarette butts. Other than that, the truck was in good shape and did the job. Pick up was fairly straightforward too.Bruce R.
Le client n'a pas laissé de commentaire.charles C.
Sad location. Shitty customer service skills. Was charged for 2 pop can left in truck 14$ lol really? Uhaul I give It 1 star out of possibleMatthew P.
Nice service by Super Mart!!! Highly recommend this location!!!Ujjawal K.
Le client n'a pas laissé de commentaire.Edward C.
It seemed like he was more interested in selling smokes and chocolate bars then helping me. The truck was absolutely dirty. Half eaten sub on the front seat and garbage everywhere.Ernest T.
The Super Mart agent was great to deal with. However the 50 street location and customer service was terrible! I will never use uhaul againwyatt B.
Le client n'a pas laissé de commentaire.Bradley M.
My credit card was overcharged by $100 without my consent. Instead of $67,32 I was charged $167.67. Please rectify that because I just realized this after I logged in my online banking. Thanksahmed P.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.Michael A.
The truck was not clean inside or outside. We ended up cleaning the inside ourselves to make sure we didn't get stuck with the cleaning fee. The pick up location owner was nice enough but did not do a walk around with usBrian H.
my truck was pulled over and impounded for 30 days and uhaul told me my stuff that was in truck was not being held and i have to pay them $3500+ for the fees. but i had to put fluids in the truck when i rented it, tail lights were not working and nither was the cabs ventilation system, front passenger tire had slow leak and the alignment was off by 6 degrees and had a negative camber of 9 degrees which i fixed. The place i rented it from refused cash even though it says cash accepted for all rentals except pickup trucks and cargo vans, i rented a 15foot. and there twice the gas in the tank when they got it back than when i rented it. the value of my contents in the truck was about $8000 . a loss for sure as was my loss from the cargo van previously rented by a roommate. though he got 2 day rental and didnt tell me this, when my turn came to use it to move i stopped at a store to get cleaning supplies and when i came out a wrecker was hooking up my van and a pudding of a woman was standing there calling me a thief and being very disrespectful. She wouldnt let me take any of my stuff out of the van and said i have 5 days to collect my belongings from a locker at the maintenance yard opposite side of town. this was on a monday and friday when i got another rental and went to retrieve my belongings, was disgusted to see over half my stuff was missing and even stuff not mine was mixed in where manager herself offered me belongings that were not mine but that of some other person/family. my loss was a tote bin of jewelry, 2 55" flatscreen tvs, 3 laptops, clothes, 3 shotguns 3 handguns and 2 automatic assault rifles. all of which had a estimated value of $35000.. some things not replaceable like my fathers wwII medals and such and even an silver WWII concentration camp commandants ring my father personally killed the nazi and took from him. i seen the ring sold at a local auction house but they said seller was unnanmed and refused to give any info. some other stuff was seen sold on kijiji and letgo and all by people who work at that one location. when i brought the missing contents to the managers attention she didnt seem to care and her demeanor suggested she knew of the thefts and dont care., she did seem concerned only when i said the police will be investigating the missing guns and other things. but supposedly now i owe over $3500 to uhaul for the impounded truck but they stole about $43000. worth of my stuff . hey uhaul i think you owe me 39000 ish .. since im not allowed stuff that was in the truck and i seen its in a storage locker that i have no access to, maybe squash my bill and call it even or ill see you in court and there will be a zero or two added to my estimated loss.Sam M.
Inspected the unit before taking it off the lot- there was a lock on the cargo door, inquired why- Rep didn't know. Instructed me to cut it off after confirming no one is still renting the unit. Lock was cut off- another customer still had 1/4 of the van full of furniture. I needed to unload it in order to complete my move. Then load it back up and return the unit. The Rep then asked if I got rid of the furniture on my dime- He was very disappointed that I didn't dispose of the furniture on my time and my dime. I wouldn't recommend this dealer.Ernest N.