Customer Reviews for Super Saver Stop
(U-Haul Neighborhood Dealer)

Évaluation :

2

Be more aware of what’s going on.

Évaluation :

3

Very scary in this area would of rather dropped off at a uh-hul place. The personal was helpful

Évaluation :

5

Easily the best uhaul experience I have had. The guy helping me rent the equipment was as friendly and helpful as I have ever seen.

Évaluation :

4

Just be the same way you âre now y'all are doing an excellent job

Évaluation :

4

I don't have much to go one for this review. The keys were taken and that was it.

Évaluation :

3

Was unclear where I was suppose to park the U-Haul I went and asked the clerk inside and he said the spot I parked was fine and that he would move it later.

Évaluation :

1

Horrible location, horrible customer service. Didn't have any of the add ons I needed. No boxes, no moving blankets, nothing. Charged me an extra $100 for using a card. Truck was completely empty.

Évaluation :

3

It's a convenience store that does Uhaul as a side gig. Not what I had in mind when reserving truck

Évaluation :

3

Not in a great area of town

Évaluation :

5

I wish I wish upon a star that You guys had no cleaning charge

Évaluation :

3

Tons of bird poop on wind shield

Évaluation :

1

The person running this store is running scams on customers and stealing money. He charged someone an extra 5$ on their card and when they came back in and called him out, he just laughed and pulled out a 5 from the register and gave it to her. He tried to charge my card 1,044$ for my uhaul even tho I had already paid and was showing him my bank statement, he INSISTED my card had no been charged. When I went to turn in my truck, he just said ok bye, didn't ask my name, no walk thru, no processing the refund or helping get to the bottom of what happened

Évaluation :

2

I reserved a utility dolly and they didn't have any dolly available. I called around for the next couple hours and couldn't rent one. Made the moving washer/dryer up stairs at apartment tough.

Évaluation :

4

The location of the pick up was in a neighborhood that looks high crime. Would have preferred a different pickup site.

Évaluation :

2

Fucking ghetto drop off but the guy working the gas station (not your employee) was nice. But this isn't my complaint. Your customer service sucked ass - by phone, by chat, and your online check-in was awful because it couldn't even find me. Your phone people couldn't help or sent me to phone numbers that were after hours. Your online chat - after waiting 10 minutes for a human - bumped me off because I didn't respond within 30 seconds. The 2nd attempt told me there would be a 15 minute wait JUST TO CHAT. The rest of this move will definitely be done with trucks borrowed from friends. This was a bullshit experience for $370. And you rounded up the last mile from 0,2 to 1. I'm sure the next guy will pay that mile as well.

Évaluation :

2

They did not have the trailer available upon arrival and sent me to another location. I also paid for a dolly and they did not have one to provide. I was told I would be reimbursed but have not yet seen the credit.

Évaluation :

4

He was quick and friendly, but due to this location being a high security risk, it’s not advisable for the dealer to leave his area due to criminal activity

Évaluation :

1

Tire started going flat in Texas had to spend 20$ on air.

Évaluation :

4

Merci!

Évaluation :

4

After dropping off UHaul charged me for gas even though I returned it with more than I picked it up with

Évaluation :

2

The employee was AWESOME .. very very nice guy who went WAY above and beyond! The location though … so rough - I would not go there to pick up a rental - only to drop off.

Évaluation :

2

Make sure your vans have a catalytic converter before letting a customer take the van.

Évaluation :

3

The agent was nice, & very helpful.

Évaluation :

3

The clerk walked us through the check in process. He was very helpful. The location itself did not feel safe.

Évaluation :

5

Love the customer's

Évaluation :

1

This place was disgusting, the truck was filthy. Under regular circumstances I was disgusting, during a pandemic it's down right criminal.

Évaluation :

3

Reimbursed unused hours of use Overpaid on gas tank was not Reimbursed

Évaluation :

1

The check engine light was on. The truck was EXTREMELY loud. So loud that we couldn't hear each other talk, the radio, or the GPS on our phone. 7 hour ride with the effects of the noise made it hard to hear anything for about 20 hours after our trip. The cab and back of the truck had not been cleaned.

Évaluation :

2

The super saver is scary! You guys must know it is too. Rent must be next to nothing. The check in and out process is super annoying. Ordered a dolly. Wasn't even in the truck. Got refunded but like, what happened. No apology just oh well be in touch once it's processed.

Évaluation :

5

The inside was dirty, I blew it out before returned.

Évaluation :

2

Customer service was horrible, from the pickup to the drop off.

Évaluation :

4

Small lot, and almost nowhere to park my personal car for the hour but i found a spot and worked it out.

Évaluation :

3

Knowing how much u be billed after u take the truck back

Évaluation :

5

The man who rented the uhaul to us was so lovely and really made it a pleasant experience! The vehicle was well maintained and clean, overall a very good experience and will be using again!!

Évaluation :

5

We had to make an emergency switch of trucks because our 10' trick was not large enough. Great service by Mr Ballard at location 950 N Council! Merci.

Évaluation :

5

very helpful very kind

Évaluation :

1

The story is scary. It sells synthetic urine. I can assume what that's for, but it's not the kind of place I intend to shop again

Évaluation :

2

Clean up around the store

Évaluation :

5

Nothing! It was a very good experience.

Évaluation :

3

The experience with uHaul's 800 customer service & mobile pickup was HORRIBLE. I spoke with different people who had different things going on. I wasn't even able to return the truck online. I'm wondering if i'll be faulted for that.

Évaluation :

1

My pick-up location got changed on me the day before my reservation, and I did not know the new location would be a Super Saver gas station and not an actual U-Haul store. The attendant at the store was slow to help me, and he had to call U-Haul because he said the network was down and he could not check me in using his cell phone. He was forced to call the customer service line and wait for someone to answer the phone. He had no clue what I reserved as far as equipment and I got the key to the truck without even paying. I had to tell the representative over the phone that I had no paid yet! The attendant did not know what I had ordered as far as blankets. It took 15 minutes when it should have taken less than 5, because I had already checked in the day before. I was not asked how many miles I expected to drive with the truck. I am seriously considering never using U-Haul's services again.

Évaluation :

3

The location was a little weird. I felt like I was going to be mugged while trying to get through the automated pick-up/return processes. It's not U-Haul's fault though, just the neighborhood.

Évaluation :

3

No comment

Évaluation :

1

This was the filthiest store of any kind I have ever been in. The floors looked like they hadn't been cleaned for years. There was trash all over outside, including half eaten food left on the ground by the gas pump. I would not be surprised if the state health department shuts them down. I took numerous photos if you care to see any of them. There was only one person working there and people came in and out to buy small items. He kept stopping to wait on them instead of taking care of me. It took at least 30 minutes to get the truck. The employee kept asking me the same questions I had already answered when I pre-registered. They didn't have a machine to read my credit card. This info had to be manually entered. He told me he had very little experience with the U-Haul part of his job. The truck itself was ok, but I will never go back there. I have been to a number of other U-Haul sites and have always been satisfied. I went this morning to get propane at the U-Haul store on 39th St that's a couple of miles west of this one. There is a world of difference between the two places.

Évaluation :

5

Everything was very awsome !! Thank you all so much have a very bless day !!!

Évaluation :

5

The man who helped me check my truck in was amazing! He was so nice and answered all of my questions perfectly. He was the highlight of my UHaul experience.

Évaluation :

3

1) correct the size of hose that connects the gasoline inflow to the tank. Someone "repaired" this at some point with a hose that is too small. At normal filling speed gas gushes out at filler hole all over side of truck, ground and person. I could only fill the tank at about 2 gals per minute, much too slow. This is a safety issue. 2) The truck wandered a bit more than I like. Check the steering. It might be time for maintenance.

Évaluation :

1

This location should not be allowed to rent trucks. All the self serve locations should go away if this is how they are going to be run. I spent more time on the U-haul website and calling than I ever have thought I would. The website didn't work and no one I called would or could help me. And now my invoice is $500 or more higher than it should be. I won't be renting from U-haul again.

Évaluation :

2

The location frankly is a VERY run down convenience store. I doubt it meets with corporate standards. The truck was very clean on the inside, but the exterior was covered in bird droppings. at this location, the trucks are parked under power lines where birds roost for the night. I did really like the app. I had doubts that it would work, but it worked perfectly, both quick and easy to use.