The owner that handled check in was the best!!! Made sure we had what we needed.
Debra B
Customer Reviews for Superior Gloss Tyler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location doesn't match up with the uhaul app at all. This cause us to reschedule during office hours but still no one was there. Spent an hour with customer service troubleshooting the app which would error Everytime I tried to use GPS to prove I was at the right location. The next day I did speak to a local worker who was very kind and helpful. Once I had him things got easy. But there was nothing to indicate to me that I didn't need to use the app. That I should call him instead. I also thought I had to check in with the app. But I just left it for the guy. It was old school honor system and simple. But there was no way for me to know that in advance. Also the was old food inside the cup holders and the truck smelled like a zoo. Also customer service never told me I didn't need the app and kept me troubleshooting for an hour until finally rescheduling me for the next day. There is a huge disconnect between uhaul customer service, the website/app and the actual location.
Sean DPlace was not open at 2PM on a Monday as advertised. Thank God the app is great and can check in trucks, but I picked this location so I didn't have to rely on the App.
Joseph CSuperior Gloss Tyler is an excellent location to rent your next UHaul. They are very courteous and helpful. The UHaul website did not work for pick up or drop off, so that was annoying. My suggestion is since the website doesn't work, plan your pick up and drop off during the locations hours of operation.
Joseph CMake sure equipment is clean
Richard CKeep the guy that was there working every open hour because I didn’t even have to get out of my truck, he came to me and directed me to where to drop my rental
Mike CGood, Friendly Service
Mike WI would recommend this location because they had what I needed to rent. Of the 2 previous locations near my home, the one on 110/Loop323 didn't have, not too friendly, the 1 on Loop 323 near Henderson Hwy had equipment but was closed on Saturday morning, website showed it was open. Cannot call either of these. All calls go to vm, calls never returned. All this in saying I could have saved time & mileage (@$1,09/mi.) if U-Haul communication was correct.
James HThere were cigarette ashes in the cup holders.
Kevni COwner/operator of this location is very good. Use him every time I need a U-Haul.
Loren SHave them in the office during the hours they are open. I liked how efficient they were and nice that they are. Just if you are open 8-5 then be there. We shouldn't have to call you to come to the office because we had an appointment. And you hadn't even left your house.
Deanna AExcellent service. The owners are very nice and friendly. I will definitely rent here again. Great atmosphere.
Towanno SEverything was professionally perfect!
Edsel MThose guys do a great job!!
KEVIN THelpful and knowledgeable.
Jahayla JAn email that informs me that the return process was completed. Then when I went back into the app to see if the process was complete, the reservation disappeared. I could not even find it in the history. So, I have no idea if it was a true success or not. Though, I have yet as of this submission to receive any call from the local Uhaul dealer.
Rick WThe location opened late and closed early. They did not provide good service. The van was fine nothing special but worked.
Steve OTo have the equipment in the truck on weekends too, so customers do not have to drive around town to pick up equipment. Other than that, the customer service was really good! Good people in all areas, especially the lady in LA who walked me through the process of weekend pickup, and paying with my debit card, as I was unable to get the app to work on my phone, and my pc would not accept the app. Thank you for being so kind and patient with me!!!
Janet FI made my reservation online with a pick-up time of 12:30. When I arrived, no one was there even though their time of business was advertised as 8-5. He finally showed up at 1:00 and told me that it was not his problem because he doesn't make any money from the uhaul rentals. Get your act together or uhaul will become the next distant memory.
David PThis was the worst experience I have had in a long time as a customer. The place was closed even though it was supposed to be open. After arguing on the phone with customer service and her telling me I was late when I wasn't, she did something on her end to make the rental go through. She ended up calming down. But lit I to me at first accusing me of being the problem. Then when I went to get the keys, they were not in the box. Thankfully someone arrived that could open all the boxes. We found the keys in the return box. The truck was supposed to have a furniture dolly and blankets. But they were not there. I was instructed to go to another location to get those. It wasn't worth my time because I had already wasted an hour trying to pick up the truck.
paul rThe Owner was very helpful. Thank you.
Michael HVery helpful and very informative and very professional….
RUBEN VFriendly return and quick.
Benjamin VNo improvements needed for this location. Excellent customer service. All questions answered thoroughly. The unit was clean and fueled. The truck was in good working condition. No hassle truck rental.
Yolanda MWorst overall experience from beginning to the end. Talked to Uhaul locations. All were terrible service. Took 3 hours to pick up truck. If Uhaul had any competition you would be put out of business. 0 stars out of 10
Ronny OEnsure cargo area is swept before next customer.
Adam RVery good service at a reasonable price.
Mike PGreat customer service!
Tim Mvery professional
nadeem fNo hassle going to this location. Getting the uhaul was quick and simple.
Damarion AEverything was great and this was my first time using this location. Everyone was friendly and service was excellent
chavella lGreat experience with my rental process going quickly and smoothly
Scott REverything went very smoothly, from the time we picked it up in Tyler Tx to when we dropped it off in Forney Tx. Great experience
Steven SClean inside of truck
Mark BThe return was on Sunday afternoon, September 25 by my son in law. No personel was present to receive. I have not heard from UHaul since, except for your requests for review.
Doris COnly issue here, when I picked up truck in Albuquerque it had 1/4 tank of gas I returned it with a1/4 according to the gauge (I can submit a time stamped photo) yet I got charged for more gas and fuel service. U-Haul not on my call list anymore not will any ofy 62 employees use U-Haul again. I'll pay them the difference to use anymore else
Barry JCharged me 3x for the Uhaul and haven't given me any answers. Transferred me in the middle of a conversation with support to an automated system.
Jordan DNothing it went great
Dawn WThe truck was unlocked already. The lock on the back was bent and unusable. The green plastic lock for the dolly was not there, so it would appear that the renter used the dolly when they didn't. Right rear tire has a chunk taken out it, no mention of tire condition on check out. It needs to be a section all by itself. The engine on the one I rented, sounds terrible. Needs a tune up. The clip on the drivers side visor is missing.
Chris BGood experience. Mr. Lee is wonderful to work with.
Paul MI filled the tank of the truck a little past what it was when I picked it up, but the receipt I received said that they had to fill it with 3 gallons, so they charged me for the gas even though I filled it up.
Aaron CNo complaints I have been very well treated at all locations I have ever been..
virginia fWe booked through the app for mobile pickup. We got there and the app said we had to go inside to get the keys. The doors were locked and no one was there. We had to wait for them to run to Home Depot. If I booked for mobile pick up, why wasn't the key in a pickup spot for us. And with my booking saying a specific time, why was the business closed? Will not recommend this dealer.
Michael HLee is a star. I went to drop off the trailer per the email but was not sure since the email said 'truck'. As I was leaving, Lee was driving by and came back to help and checked me in late on a Sunday evening. Like I said a star, a Dallas Cowboys star. See the helmet. I will see him again on future visits.
John L