Évaluations des clients Superior Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Superior Self Storage

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Douglas G.
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Very helpful with the pickup.

Angel P.
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Le client n'a pas laissé de commentaire.

Jeannene W.
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It was a little tricky getting the truck out as it was stuck in the ice. Also there was water/slush surrounding the vehicle so got our shoes wet getting into the truck. But, we left our house keys in the truck and they were wonderful helping us get them back! Kudos and thank you

Jacob B.
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Honestly it was a super easy process

Luis B.
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I dropped it off early, on a Sunday and site was closed. There are no signs and because of that I would rate the site as poor because when you are driving a larger truck you need as much information to avoid an accident. Backing up a truck the size I was driving is not a good option. That leads to accidents. The electronic return was poorly designed and difficult to follow. The instructions can be better written including a step that states be prepared with a pen and paper to write notes so that you can use to mark the system when you are ready to check out. I have to make another move so I will explore other options, get quotes.

Charles A.
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I didn't like doing everything without being able to go inside. My phone internet sucked and I lost 20 minutes in the lot trying to do it that way with no success.

David T.
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Continue your Customer Service approach. This will continue to be your main objective. Remain Focus

Yolanda J.
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No improvements needed. I've ALWAYS had GREAT customer service from James at Superior Self Storage in East Dundee. I would recommend people to go there for all of their storage and u-haul needs.

Matthew M.
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Le client n'a pas laissé de commentaire.

Nieta S.
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Le client n'a pas laissé de commentaire.

Vincent L.
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Le client n'a pas laissé de commentaire.

Nicholas D.
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Le client n'a pas laissé de commentaire.

Michael S.
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Everything went well with reserving the truck , it was ready when I got there and James was great to with and understood my needs . I returned the truck the evening before the day it was due Just for less stress in morning . Drop box was nice and easy return . Thank you James and staff

Jim W.
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Many scratches and dents on vehicle..... made me very nervous to rent it due to the damage ..... oil pressure light was on the whole time ...... U-Haul should take this vehicle in for service and repair it before another person rents it.

GREGORY B.
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Don't give them a truck that leaks.

Rick M.
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Le client n'a pas laissé de commentaire.

Clayton Y.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

Gary S.
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Facility was clean and organized. I had a little trouble working through the e-sign up, but the gentleman behind the counter was very happy to help. I appreciate it!!

Ryan H.
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I cannot say that they were bad but I had a 4pm pick up time and they were closed. I was told they were open until 5. When I called the support line they said they should be there it's open until 5 but they had a new hours sign in the door and closed early. I wish I had the name of the woman that helped us over the phone she was amazing.

Mark P.
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Le client n'a pas laissé de commentaire.

Tony V.
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U-Haul phone application is hysterically bad. It freezes without fail each time I use it. Gives errors relating to internet connection, BUT I use other applications and Safari seconds before and after using this application and never experienced slow internet or and disconnection with those other applications. When returning the U-haul, I had to complete the Return process on the application 3 times and always received an error at the end of it. Very frustrating as I had to turn the car on 3 times to take photos of the dash and had to open the trunk 3 times to take photos of that etc.

Brian K.
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Le client n'a pas laissé de commentaire.

ALEX M.
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Very rude didnt explain policy. The guy was just the worst

Eva H.
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Very helpful. Excellent service. Met our needs. They were very accommodating.

Jim W.
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Very bumpy ride .... A/C did not work .... the app did not work through most of the process .... overall I got the job done I needed

Jay P.
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Easiest truck rental hands down, extremely clean truck, friendly service. I would definitely recommend renting from this location.

Lisa M.
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Le client n'a pas laissé de commentaire.

Michelle D.
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Le client n'a pas laissé de commentaire.

Bruce C.
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Le client n'a pas laissé de commentaire.

Brian C.
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Vehicle filthy dirty and no pack of pads. Return process took far too long.

WAYNE R.
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Le client n'a pas laissé de commentaire.

SEAN M.
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Superior self storage & U haul was a very pleasant atmosphere with friendly staff and and knowledgeable. I would recommend this company to anyone looking for great service. Great job!!!

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

robert H.
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I rented another truck a few weeks ago from another location in the area. I will return to the prior location next time. Someone was there to help compared to the location of latest rental where no one was there. Truck did not have ball hitch when I picked it up, which was a disappointment. So I had to rent from for a local equipment rental company at an extra charge.

Stephanie V.
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Le client n'a pas laissé de commentaire.

Theresia P.
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So far so good

Ed H.
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James was a great guy to work with

Daniel P.
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The representatives at this location were efficient, friendly and professional. I would certainly use them again and recommend them to others.

larry R.
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Le client n'a pas laissé de commentaire.

Kim M.
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Nothing.. Outstanding service from beginning to end.

Doug K.
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Le client n'a pas laissé de commentaire.

Bryan H.
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Le client n'a pas laissé de commentaire.

Jeffrey R.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Le client n'a pas laissé de commentaire.

Cristian H.
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Le client n'a pas laissé de commentaire.

Rita P.
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wonderful people to deal with

Dale S.
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Nothing the person at the drop off location was friendly helpful and not a dipshit like the one at the pick up location

Ronald B.
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Le client n'a pas laissé de commentaire.

jerry H.
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Le client n'a pas laissé de commentaire.

Mark G.
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As always, excellent service!

Michael D.
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Le client n'a pas laissé de commentaire.

Andre B.
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Le client n'a pas laissé de commentaire.

Eric L.
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Le client n'a pas laissé de commentaire.

Laura H.
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was not happy about finding out the night before that I couldn't return the truck in Huntley like I ordered. we were under a time crunch because of a wedding so didn't appreciate the last minute change. It added an extra hour onto our time.

Ericka J.
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I don't have any complaints

Gary T.
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Friendly staff, thank you.

paul P.
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Hire more customer service reps. Had a question and called support and was on hold for over 15 minutes. Then tried chatting with someone and waited for over 5 minutes. Gettting approval on the 24/7 rental process took another 15 minutes. This is way too long for a process that was said in the video to take only a couple of minutes. Would not recommend this process to anyone if it takes this long to do. Also, the furniture dolly that was reserved was not on the truck.

Kathryn W.
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Lady had some issues with system and that made it take a half hour.

Chrystal K.
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The truck was older and was more challenging to drive than the newer models. The Spring Hill location seems to be much better but they were fresh out of 17' box trucks.

Rita P.
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Le client n'a pas laissé de commentaire.

Ewa R.
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Le client n'a pas laissé de commentaire.

karen W.
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Great customer service and fast!

Keith S.
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Le client n'a pas laissé de commentaire.

Mark M.
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Nothing really. The gentleman who took care of us was pleasant and friendly. All I ask is for someone to invent a moving truck with better gas mileage.

Michelle D.
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Le client n'a pas laissé de commentaire.

JAMES A.
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Superior Self Storage is the best! We rented a 26' truck and two storage units here, everything went smooth as can be!

Angela R.
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Le client n'a pas laissé de commentaire.

Fabiola A.
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Le client n'a pas laissé de commentaire.

Maria G.
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Don't change a thing!

Rene M.
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Thank you Superior.

Tim M.
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The service when I walked in for the rental was excellent! The staff had a smile and offered us all the help that we could ever need. I highly recommend!

Kumberly P.
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Total disaster!! Pads were thrown in truck like dirty laundry. Tape in pads from previous move, I had to pay my movers to remove, garbage in truck. Pick up location changed, notifies late afternoon 1 1/2 days ahead of time, claiming internet reservation system not accurate!! Will never use UHaul again.

Dominick R.
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The whole experience with Uhal was horrible, but not necessarily the pick up location. Our reservation was comoletely messed resulting in us not getting to size truck or pick up location we anticipated. This also resulted is in having to make multiple trips, which also wasn't anticipated. We were advised by dispatch that we would receive a $50 credit for the initial errors and all we needed to do was call after picking up the truck. After being on hold for 30 minutes to speak with someone I was informed I needed to call back because they couldn't process the credit until the truck was returned. Needless to say after all the errors the $50 credit wasn't equivalent to the additional hassle I has to deal with on an already stressful day. Definitely will not be recommending Uhal to anyone!!

Jonathan A.
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Le client n'a pas laissé de commentaire.

Gabriel H.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Uhaul the website could make it more obvious that the location I originally chose wasn't going to be where I was picking up the vehicle. The people at Superior we're excellent though. Thank you Superior Self Storage!

mark G.
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Thanks again Superior Self Storage!

Otilia A.
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Le client n'a pas laissé de commentaire.

Ghazi B.
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truck lock like badly used

Dorothy B.
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Le client n'a pas laissé de commentaire.

John O.
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James with Superior Self Storage has been very helpful with all my needs! Definitely a company I would recommend to anyone!

Joe D.
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Good place seamless rental. I would recommend the business

Jeremy H.
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Great rental! Thanks Superior!

MARTY S.
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You could better train people who take your franchises. I was screwed several times (3) this rental and most likely will not use uhaul the next time I move.

Jorge P.
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Le client n'a pas laissé de commentaire.

jerry G.
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Le client n'a pas laissé de commentaire.

mark G.
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Thanks again to James and Superior Self Storage for a great rental experience!

Yolanda J.
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At this location- Nothing. Always a great experience whenever I'm there.

Joseph G.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

Rose M.
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Le client n'a pas laissé de commentaire.

Lance M.
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The staff at Superior Self Storage always provides excellent custom service. It's the only location I choose to rent storage and trucks from.

James C.
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Le client n'a pas laissé de commentaire.

ALEJANDRO O.
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Everything was excellent, the only thing was, that I was unable to use the Windshield wipers ..it was difficult to drive at times. But weather has been pretty bad, I understand the trucks stay outside parked so that may be the issue.

Marcel M.
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Le client n'a pas laissé de commentaire.

John G.
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You guys are the bomb once again!! Thank you!!!!

ROSLYN M.
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Le client n'a pas laissé de commentaire.

sheila H.
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Le client n'a pas laissé de commentaire.

TOM B.
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Great experience!

Non reviews have been submitted for this location.

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