Le client n'a pas laissé de commentaire.YOLANDA S.
Customer Reviews for Superior Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
East Dundee, IL 60118
Services dans cet établissement :
- Mon–FriDe 10 h am à 4 h pm
- SamediDe 9 h am à 12 h pm
Heures d'ouverture spéciales
- 4/1/2023: Fermé
- 4/8/2023: Fermé
- 4/22/2023: Fermé
- 4/29/2023: Fermé
- 5/13/2023: Fermé
- 6/10/2023: Fermé
- 7/8/2023: Fermé
- 8/12/2023: Fermé
- 9/9/2023: Fermé
- 10/14/2023: Fermé
- 11/11/2023: Fermé
- 12/9/2023: Fermé
- 1/13/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Le client n'a pas laissé de commentaire.David S.
Parking was very limited, otherwise the gentleman at the counter was very nice & helpful. Also, the strong smell of cleaning was too much for my allergies/migraines.Debora K.
The rental was flawless. I just needed the truck for three hours to move something. Price was very reasonableRobert F.
Le client n'a pas laissé de commentaire.JEFFREY O.
Le client n'a pas laissé de commentaire.Jimmie S.
Excellent customer service as always!James A.
Le client n'a pas laissé de commentaire.Carlos C.
The agent was super professional and was extremely nice. Will definitely rent from here againAhmed A.
I would prefer to have at least 1/4 tank of gas to start out. I had 1/8 or less. But overall it was a great experience renting the truck at this location. I would definitely use them again.Josh W.
Le client n'a pas laissé de commentaire.Knut G.
Amiable service, but I could not figure out how to use the 24/7 app. It was not user-friendly.Michael B.
Excellent service!James A.
TRUCK U HAD IS IN NEED OF FRONT END ALLIGNMENT AND DRIIVER TOP BULB IS OUT ON FRONT HEADLIGHTScott B.
Not sure how to make it any easier....friendly staff, clean and well maintained equipment. Will definitely use again.Raymond D.
Le client n'a pas laissé de commentaire.Michael M.
Everything was good!JESUS M.
Nothing, service was excellentgabriel S.
Superior did not load the dollies, and the mobile pickup was a total clusterfuck - it took 45mind on the phone with customer service to get through the checking due to web site errors. After that disaster, I then had to drive 10miles out of the way to get the appliance dollie. The *entire reason* I rented a truck & the dollies were to move appliances! This screw up totally blew up the schedule that we coordinated at our business, and was incredibly frustrating / inconvenient. Fucking terrible experience.David M.
James (the counter person) was friendly had me set up with a wonderful cargo van. Thanks James!Gary H.
Le client n'a pas laissé de commentaire.Rosalyn L.
Le client n'a pas laissé de commentaire.GEORGE B.
The online booking was difficult to use for the return. Nothing on Superior Self Storage they rocked!Sean R.
This is not the closest U-Haul location but the employees make the experience a pleasant one so I will continue to use this location and refer to friends and family. Merci.Christine R.
Le client n'a pas laissé de commentaire.Yoana E.
Le client n'a pas laissé de commentaire.Wilma Q.
Le client n'a pas laissé de commentaire.Renee L.
Excellent service as always at Superior Self Storage!James A.
Le client n'a pas laissé de commentaire.JESUS R.
I dropped off my trailer after hours, so I can't comment on the people or interior of this location. The lot was organized and the gentleman I spoke with on the phone to confirm receipt of my trailer was pleasant.Steve F.
Le client n'a pas laissé de commentaire.Joshua L.
Overall a good experience. Only thing that was concerning was the parking situation at Superior Self Storage. The employees working there obviously can not do much about the parking situation, but we rented a 26ft truck and on return to the location I discovered that someone who rented a 15ft truck, much smaller, parked in a spot between two 26ft trucks where I had to have someone guide me through a 15 point turn back and forth for 10min because of the lack of space. If I can make a recommendation it would be to make signs that designate which trucks should park where. Other than that truck was very clean, and drive completely fine. Also representatives working here are very kind, helpful, and patient.Anis A.
After hours drop off. I think it went ok, never heard a thing so it must have. Tight set up for a truck and trailer.Jennifer M.
Le client n'a pas laissé de commentaire.Arlene L.
Le client n'a pas laissé de commentaire.JESUS R.
There was nothing wrong with the location. However the UHaul app is garbage. I also had to sit out in Midwest February cold for an hour to return my vehicle.Sam M.
Le client n'a pas laissé de commentaire.antonio M.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.Jesus G.
Need a truck - great guys - easy in and out! Highly recommend! âï¸âï¸âï¸âï¸âï¸Daniel F.
The UHaul phone app made the experience painful as it wasn't working and failed numerous times. It took 40 minutes for us to get our truck due to the app. I tried calling customer service in the morning but couldn't connect as the wait time was 44 minutes. We spend another 20 minutes trying to return the truck through the app, but it failed us again. I read instructions on how this worked so it wasn't user error. I did call customer service the following Monday and shared my experience and they tried to call the actual location, but they didn't open until 10am. I called and left a voicemail as well and they returned my call and invoiced me properly. The UHaul app made my experience consider going somewhere else next time, but the facility and truck itself did the job just fine.Donald C.
Truck no good tiller and steering wheel problemOmar L.
Just keep vehicles serviceable and clean, that makes for a great experience on a rental, mines met all expectations. Merci!Freddie D.
I thought the staff were friendly and everything went as well or better than expected. A good place to rent from. No issues that I would ask for improvement.David D.
James was super helpful throughout the entire rental process. Easy pickup and drop off. Multi-time renter, highly recommended!Kevin C.
Le client n'a pas laissé de commentaire.Anna M.
Excellent service and will definitely use this location to rent from next time!TAYLOR H.
Excellent customer service!! James was extremely helpful. Would recommend to others and plan to rent here in the future.Eric L.
Overall, the truck was ok, although not cleaned after the last customer. Clean the inside of the vehicles and pay attention to the details; trash stuck in pockets, stuff spilled on the floor of the truck bed, wipe down the steering wheel, door handles (inside and outside), dash with cleaning agent between customers, etc. The previous truck we rented from Uhaul was in much better condition. Overall, Uhaul is still the best to rent from. Merci.KASSANDRA B.
When I first made my reservation I was informed that no one would be at the site and they would be a link for me to click on to get the key to the truck I explained I was not real good at technical stuff but I was told it would be easy breezy however it was not when I forgot there I clicked on the link it had me answer questions take all kinds of pictures scanned the back of my drivers license which was hard to do with the position the scanner was in. Then it asked me for an alternate contact number I don't know peoples numbers off the top of my head except for my mothers so I gave her name and number but I did not know you were tried to call her she has dementia and does not remember nor did she know why you were calling if I had known you were going to ask for an alternate number which you could've done when I made the reservation I would've put down a number of someone else. Since she didn't answer the phone I had to give another phone number which I did but the whole procedure started all over I had to retake the pictures oh and by the way I had to walk across to find a truck to make sure it was the right track in the meantime I am standing out in extreme hot weather. I finally ended up chatting with the agent and I asked how long this was going to be as the weather was so hot it was unbearable and I have been standing out there for quite a while at the end of it all by the time I had to put the information in and wait for some approval it was 45 minutes I was soaking wet from the heat and my sweat I thought I was gonna pass out and after all that you included that 45 minute wait in with my rental time I thought that was extremely unfair I think questions for an alternate contact could very well have been asked when I talk to the agent that was making a reservation And since I have rented from you all before I didn't understand this extreme wait after you already took my credit card information That you needed to talk to an alternate contact I was very dissatisfied this time with all of this and by the way I even said in my chat with the person they never chatted me back until I told him I was about to pass out from the extreme heat I was having to stand inKaren B.
Overall great serviceLizbeth C.
Returning it back to the same reversed spot was pretty hard idk what you could do about it but I think your lucky or I'm lucky I'm a careful driverTyler W.
Great service and pricingWilliam L.
Overall great service!Isaiah G.
Nothing. Fast and easy. Van was perfect size for helping my son move into his apartment.Sharon C.
Le client n'a pas laissé de commentaire.Lori M.
Great service. Quick in and out.Nikesh P.
Rearrange the parking so its easier to exit a parking space or turn trucks facing in around so people who dont drive 26 foot trucks every day can pull out easily.George C.
the manager of the location where I rented the truck was very kind and respectfuleduardo R.
Needs a parking lot for costumer that need to leave their own car, meantime the costumer is using the rental truck, for short distance.Andres M.
Le client n'a pas laissé de commentaire.Nelida A.
If you are really interested to know, call me at 4847863398 any weekday after 5PMVamshi C.
Le client n'a pas laissé de commentaire.Michael O.
The staff was very nice, calm and made my experience pleasant.Derika S.
Le client n'a pas laissé de commentaire.Nancy M.
Le client n'a pas laissé de commentaire.Martin L.
Le client n'a pas laissé de commentaire.Kenan M.
Renting via the app was flawless and made my rental hassle free. I would definitely do it again!!Ontavus T.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Amy S.
Very helpful with the pickup.Douglas G.
Le client n'a pas laissé de commentaire.Angel P.
It was a little tricky getting the truck out as it was stuck in the ice. Also there was water/slush surrounding the vehicle so got our shoes wet getting into the truck. But, we left our house keys in the truck and they were wonderful helping us get them back! Kudos and thank youJeannene W.
Honestly it was a super easy processJacob B.
I dropped it off early, on a Sunday and site was closed. There are no signs and because of that I would rate the site as poor because when you are driving a larger truck you need as much information to avoid an accident. Backing up a truck the size I was driving is not a good option. That leads to accidents. The electronic return was poorly designed and difficult to follow. The instructions can be better written including a step that states be prepared with a pen and paper to write notes so that you can use to mark the system when you are ready to check out. I have to make another move so I will explore other options, get quotes.Luis B.
I didn't like doing everything without being able to go inside. My phone internet sucked and I lost 20 minutes in the lot trying to do it that way with no success.Charles A.
Continue your Customer Service approach. This will continue to be your main objective. Remain FocusDavid T.
No improvements needed. I've ALWAYS had GREAT customer service from James at Superior Self Storage in East Dundee. I would recommend people to go there for all of their storage and u-haul needs.Yolanda J.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Nieta S.
Le client n'a pas laissé de commentaire.Vincent L.
Le client n'a pas laissé de commentaire.Nicholas D.
Everything went well with reserving the truck , it was ready when I got there and James was great to with and understood my needs . I returned the truck the evening before the day it was due Just for less stress in morning . Drop box was nice and easy return . Thank you James and staffMichael S.
Many scratches and dents on vehicle..... made me very nervous to rent it due to the damage ..... oil pressure light was on the whole time ...... U-Haul should take this vehicle in for service and repair it before another person rents it.Jim W.
Don't give them a truck that leaks.GREGORY B.
Le client n'a pas laissé de commentaire.Rick M.
Le client n'a pas laissé de commentaire.Clayton Y.
Le client n'a pas laissé de commentaire.Scott S.
Facility was clean and organized. I had a little trouble working through the e-sign up, but the gentleman behind the counter was very happy to help. I appreciate it!!Gary S.
I cannot say that they were bad but I had a 4pm pick up time and they were closed. I was told they were open until 5. When I called the support line they said they should be there it's open until 5 but they had a new hours sign in the door and closed early. I wish I had the name of the woman that helped us over the phone she was amazing.Ryan H.
Le client n'a pas laissé de commentaire.Mark P.
U-Haul phone application is hysterically bad. It freezes without fail each time I use it. Gives errors relating to internet connection, BUT I use other applications and Safari seconds before and after using this application and never experienced slow internet or and disconnection with those other applications. When returning the U-haul, I had to complete the Return process on the application 3 times and always received an error at the end of it. Very frustrating as I had to turn the car on 3 times to take photos of the dash and had to open the trunk 3 times to take photos of that etc.Tony V.
Le client n'a pas laissé de commentaire.Brian K.
Very rude didnt explain policy. The guy was just the worstALEX M.
Very helpful. Excellent service. Met our needs. They were very accommodating.Eva H.
Very bumpy ride .... A/C did not work .... the app did not work through most of the process .... overall I got the job done I neededJim W.
Easiest truck rental hands down, extremely clean truck, friendly service. I would definitely recommend renting from this location.Jay P.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.Bruce C.
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