When I made my reservation I requested to check-in with a person rather than online. When I arrived the uhaul rep wasn't there. I had to call the 1800 number to get assistance with check-in. When I checked the truck the dolly and furniture pads were not in the vehicle so I asked a mechanic if he could get the items. Luckily I was still on the phone with the rep because he wouldn't give them to me without verifying it with her. Mind you I had my receipt which he never asked for. The handle to climb in the truck was filthy! I used a wipe to clean it and it still felt gross. The truck was convenient but I definitely won't go back to this location. Did I mention that it almost 30 minutes to get the truck because no one there to assist me.
LORNA H
Customer Reviews for Supreme Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trucks transmission was about to give out
GARY MVery unprofessional, not well prepared, not able or willing to work with the customer. I had a scheduled appointment for 9am, but didn't get taken care of until about 10am. I'm sure that we weren't the only ones treated in this manner. I recommend that this facility be given a "surprise visit by corporate representatives, as I am considering notifying the B.B.B. And as a result of this, I cannot in good conscience, ever refer anyone else to use this establishment.
BING DTruck wouldn't crank, truck had roaches, on the highway it was swerving, the windshield wipers weren't working too good and it rained all day, the dashboard said it needed tire maintenance. This was a ragady truck, very ragady!!
Jennifer ATruck cabin smelled liked smoke, visor was broken (interfered with ability to see out window well) and button to turn on/off headlights fell out of its spot making it hard to turn off headlights. Utility dolley was not in truck when picking up. Location made me do mobile check in which took me 30 minutes rather doing it in person. Keys were not in pickup box for mobile check in so I had to get help from a person anyways.
Genevieve BTHE EMPLOYEES WAS SO HELPFUL AND NICE GOOD JOB THEY ARE DOING
bernice gService was good
Andre HThe lock boxes with key was not the same key code given by uhual. Please obtain the correct codes from individuals whom are at the location. It was very frustrating and time consuming not having the right information.
Cherie TSo far so good
Yiadom BInform your renters that the 10' trucks don't have ramps for loading. I had a very hard time as a female loading the truck without a ramp. It caused me more time than I anticipated. It is very frustrating paying for a truck that you don't have all the parts. I had to find out when I was beginning to load the truck.
Diane SThe truck kept cutting off so had to return it and not use it.
Garfield CThis location has excellent customer service.
WANDA LWhen i received the U-Haul , the screen on the speedometer said please put air in rr tire and lr tire . The engine light was on and the truck would shake would you get around 50/55 mph. Very unacceptable.
Shikema SThe truck was low on gas from the start. Driving it was rough,
Saskia POvercharging
Cornetta FThe inside of the truck was dirty as and the truck had a number of engine/service lights on.
Esau RNa
DYSELL SThe check engine light was on. We couldn't go the speed limit because the truck we Shakey. Thank goodness we only had to go a short distance.
Latanya CDon't change a thing. Exceptional customer service from Nicole. God Bless! Denise Taylor
denise tThe process was seamless, and the communication was excellent.
KALEB PI had a really horrible experience with U-hual. Two hours before my pick-up time they changed my pick up location. It was so much farther away than what I needed which then added miles for me to pay for. When I picked up my truck, the back had been left open during the recent rain storms and the back was muddy and wet. I will do everything I can to not use U-Hual again.
Stephanie S1. The vendor did not provide the ordered equipment at the time if rental pick up. 2. The location is not well lit and there was zero organization as far as parking (getting the vehicle out from parked location was trying) 3. Service (to connect to Uhaul for checking in/checking out was intermittent. 4. Not all representatives (call center) we able to adequately assist…I called in three times to get assistance at the time of pickup
SHARMEALE AI chose this site because it was conveniently nearby, but the courteous service is why I will recommend it to others!
Marvilea RQuality customer service. The person that assisted me was very helpful and friendly. I would definitely refer and use them again. The van was clean and served my purpose.
Shirley NGreat customer service. Very helpful & patient
Fantasia KNice friendly service
Pamala KMake sure the truck can actually start and the requested equipment is actually in there. I got charged for 3 pieces of equipment that I was never provided and for 2 hours of waiting on roadside assistance to come repair the truck before I could even get it off the lot. Completely unsatisfactory.
Jeremy HI will never ever rent from the location that I got a uhaul from . They charged my card that was not approved or authorized by me . They just very unprofessional when asked about the other charges that's was not supposed to charged to my account with out my knowledge
iesha jThe cargo van brakes scrub really bad when coming off the brakes
MICHELE HQuick and easy. Thanks
Caretta WNicole’s custom service was awesome. Thank you!
Bilal SI need my end receipt for the uhaul it was on empty I left it at 60 miles to empty. That place that got the trucks is hood. I still have no receipt
Tolisa Htruck was gross, charges were bogus, location was scary… everything about this sucked
Adrianna BTruck was not clean. Tire pressure was low. I was overcharged and had to file complaint. This is the second rental in the past 60 days where I experienced poor customer service and poorly maintained equipment.
Tracie DHorrible service my truck was blocked in when I got there and I had no where to park it when i got back with it
Andre WNothing all was good
NANETTE EThe back of it was wet and I didn't notice until after I got to my destination. I used about 10 mile maybe 11 max and the lady tried to get over on me. She was trying her hardest to find something.
oshin mGreat experience change nothing
Solomon HDon’t rent from these ppl they rude n don’t know how to talk to ppl
Tianna MThanks a bunch this was an easy process
Kenyotta CWhen I checked out the van , I didn't realize I had to set the fuel , so when I returned it .. I then realized it asked me where the gas was . I added gas to the tank so it could be where it was when I got it . Basically , I think all gas should be recorded by photos so customers aren't confused . I was charged $20 although I put fuel back to where it was .
Zakia HI was told I was renting for 24 hrs, but was charged for 2 days after 18 hrs.
Lee MMaintenance of utility vehicles
Ronnie LOwners brother added fees that were not true !
Tikiyah HI have extra charges and no one can tell me why.
Joseph AYou all did a wonderful job. Unfortunately, there was some minor issues that I experienced. For example, I did receive my additional item which was a utility dolly. However, it was taking care of by customers service by refunding my funds back. Thank you all!
REGINA WU Haul rent owners were not there,had to wait for them to come.Had a pickup time also. Thanks
Gloria MGreat service
Ira GThe truck that I reserved online was not available, so it should not have been an option to choose what I went to reserve a vehicle. The truck that I ended up getting for the day had sensor issues, so there were emergency lights on on the dashboard of the truck but the people working there told me to ignore them. That did not make me feel like the truck was safe to drive. The fuel tank lever changes, so even after I filled up the tank it still showed that it was not full so when I returned the truck the person charged me for a tank that was not full even though I did, in fact, fill up the tank. They were not willing to reason with me or understand that the truck was faulty and that the woman who gave me the truck the day before had indeed told me that the sensors were faulty. I would not recommend this location to someone else.
Briana CThe lady who work there tried to overcharge me and say that I didn’t clean out the van when I did and I have pictures to prove it also tried to trade me for some gas that when I took the car it was a quarter tank and when I brought it back was still a quarter tank I only went 12 miles I didn’t like the attitude or the fact that they trying to overcharge me and I’m hoping that my money come back to my card
Laura LTeach people to have good customer service and manners
Kiana HThe host/owner was nice and knowledgable!
RHONDA WThis location was the second option since the first was not available.
Harold mPropreté
Latisha WSo helpful! Loved the lady who took care of me when I arrived. She made everything a breeze.
Eno TI checked it around 9:30 am. Returned my truck just after 7pm on the same day. However I was charged for an additional day just for being two hours late. The facility called at 5:42pm and stated someone was there to rent the truck I was driving which was ultimately a lie because when I returned the truck all of the lots U-Huals were still on the lot. Including the ten foot which I rented. Seems like I got a call just to get consent to charge me for a full day that I didn't need or use.
Tina WThe service was poor and they scam you
Tiera HClean the vehicles before renting them. Vehicle was not prepared to rent but i had an urgent need for a vehicle to not complain.
Cecile DOther than the truck not being cleaned, the building was not like your average Location, to rent, it was a tire shop, I didn't want to sit down anywhere.
Angelo CCharged a cleaning fee for equipment that was way below standard.
Jami L