The UHaul website and app are both awful. My order didn't show up on either despite having "added an order" multiple times. I had to call customer service to find out if the boxes had been picked up and when they would be delivered. Customer service agents were universally helpful and pleasant. Boxes arrived two days later than predicted and now UHaul is trying to charge me for an additional monthly rental fee which I'm in the process of disputing. Your system is too fragmented and the digital interfaces are worthless. It's not that difficult to create a new tracking system (heck, just put airpods in each box) so we know where our boxes are. I wouldn't use UHaul again unless they do a major overhaul of their systems.
Gina C
Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent. Wonderful people. They kept you informed on every step.
JEANNE BI was early and the vendor accommodated me. Also used a torch to deice the rear door/deck.
m tRien
Adam NTruck I rented was a piece of crap and nearly out of gas when I got it.
William JWe found out an hr into our drive that the ball if was hooked to was way to small. Even after we asked the guy. Because it was moving a lot when we started to pull off. Then half way through our drive it got dark and we were informed by a person driving past we had no lights on the trailer even though the guy again checked the lights. He was very quick to hook it and get us going. Complained about u haul ingeneral
STACEY OAlways very helpful & courteous.
DAVID MAbsolutely great service. Would not hesitate recommending The Surry Store for renting your next U-Haul. Thank you!
VICTORIA HThere were too many pads. I left 6-7 unopened bags full with the driver who picked up the full U-Boxes in Florida. There was no room to put them in the boxes.
Edward PThe owner, Pete, was very helpful and even stayed late to accommodate me. He made the whole rental process as painless as possible. Couldn't have had better service.
Walter HSuper service and the vehicle was excellent!!!
Kim JYes, I would highly recommend both locations!
Nadine JGreat communications, professional approach.
Mark WThe equipment was as expected. The rental process was as expected but if you're going to change the rental to give someone a better price, you should explain that to them when they rent it. I appreciate that they saved me money, but when I looked at the receipt and saw a much higher daily charge I was confused. Taking the 2 minutes to explain to the customer that by changing the daily rate to a package that includes xx miles it will save you money would have made a world of difference in my experience with SGS. Also, you took my drivers license so you could have typed in my name and address correctly.
Heide MQuick and Helpful Team
Keith HCharged me an extra $25 because the blankets we returned weren't folded albeit I was never informed that was required by UHall staff when the truck was initially picked-up. These guys said it was written down somewhere in the truck. C'mon … $25 to fold 12 blankets? This kind of nickel and dimming move felt greedy & totally gratuitous.
James BEverything was perfect from start to end. Thanks
Dale Cs/o
Courtney OVery nice people and great service
Arnold POutstanding customer service!!
Lawrence LNot the fault of the store, but the U-Haul system experienced a glitch that made it so I was unable to get insurance with my reservation; we had to start over and create a whole new res.
BECK SPeter was excellent. Professional, polite, and very patient. I watched him work with a customer who was very high maintenance, and what I saw a bit of a problem customer, and Peter was very understanding and helpful with him even though the customer was very difficult.
Lance HVery easy drop off and friendly staff
Kim NYour open 5x9 trailer is the best of the highest quality I have ever used! The check out routine is excellent and surely makes the hookups properly for the inexperienced customer. Merci!
Bill MNothing, everything went very smoothly.
Thomas DSGS was very helpful and they contacted when we they had a question.
Kathryn Msuper helpful. corrected an error in the original reservation and got us on the road!
Charles RDrop off, no one there
Rene BI had a reservation that was cancelled. I was directed here (out of my way), but the service and the people here made up for the mistake. Very helpful and friendly.
Patrick WContinue the very good friendly service.
Alden CI filled out all your paperwork on line to expedite the check in procedure. Your server was down for an hour with me waiting to sign and get moving. I was late on my commitment. When I returned, your server was down again and I could not get a printed copy of my bill. I did wait and got an email copy, finally. Locally, no problems. From Uhaul support, most unsatisfactory.
Gary RThe van i rented was fine. But the 24/7 self-service rental process went poorly. The process relies on an app/internet access, and there is very minimal cell service at the location. Uploading all the required images took an extremely long time or did not work at all. I strongly recommend providing a wifi connection at this location to make the process viable.
Eric TThe person who rented the truck to us was very helpful. Good experience during a stressful move.
Debra OWhen calling to ask questions the lady who answered the phone was very rude and didn't know anything about what they had for uhauls. Truck wouldn't stop saying it needed and oil change and the front of the truck was dirty, seats had hair and grass all over them and the dashboard was very dusty and the entire truck smelled of cat pee.
JARRETT NRien
David EVery easy to work with
Tim BExperience was easy to arrange and to execute. Great staff at location.
Clifford RWe appreciated the advice we received regarding this shipment. Service from this location was excellent.
This is a great U Haul dealer. Knowledgeable, helpful, friendly. I have done business with a lot of U Haul franchises. This one is tops.
Charles CMore specific parking instructions.
Nicholas WTruck maintenance is needed. My truck had the check engine light on.
Jerome sPete was kind, professional and expedient. Thank you!!!!!
Cara FThe store was great and very helpful!!! The truck was clean. The a/c did not work in the truck and it had a terrible shimmy / vibration going down the road :(
Will HOur pick location experience was perfect. The business owner was pleasant, helpful, and efficient. We'd recommend that location to anyone looking to rent a truck.
JIM SGet rid of the computer and go back to paper contacts
Juan MRien
Glenn TVery nice man checked us in however the u haul was a piece of junk. Exhaust was falling off which made us spend way more on fuel than we should have. Steering was way out of line which made it hard to keep it in the road. We won't use uhaul again.
Roberta vThe mobile app is not as user friendly as it could be. It took me almost an hour to check in. It asked for an alternate contact and said it would verify. I assumed verify meant you would call that person. As it was early in the morning I didn't want to bother anyone with a call. It would be helpful if this was explained better. As it was I gave a phone number and name but that person wasn't called. Better to explain what verify means. Also, a list of requirements prior to with this included would be helpful.
Lynn JThe truck we were supposed to have at the scheduled time was returned with a busted latch. The option was to travel 45" for a replacement truck which was not doable. We were told that another might be available 3 hours after the scheduled time. It arrived early in good shape. Check out and return went smoothly.
HEIDI RS.O.
Alfred S | Expérience généraleWe had a great experience at the Surry General Store. Good communication, easy to work with, flexible.
Katherine T | Expérience généraleVery helpful customer service!
Grace J | Expérience générale