Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)

282 évaluations

N62W23456 Silver Spring Dr   Sussex, WI 53089

(262) 820-0713

Heures d’ouverture

  • Mon-Sun: 6 am–6 pm

Services dans cet établissement :

Pour nous contacter

(262) 820-0713

N62W23456 Silver Spring Dr
Sussex, WI 53089

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 6 am–6 pm
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A 
Évaluation :
5

Nothing ! My favorite U-Haul location

Mike R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria R 
Évaluation :
3

We did have one tire on the truck that had very low pressure that required the attendant to give us coins to try and fill it up. We were delayed on leaving the location as we wanted to see if the tire pressure would start dropping before having to drive over an hour away. We were able to complete our move. Called the regional office when we noticed the issue and spoke with Mike who was very helpful and concerned for our safety.

Megan A 
Évaluation :
5

Everything went smoothly. Friendly service.

Karrie S 
Évaluation :
1

Door broke on trailer and took 3 extra trips so nothing would fall out. Would like a refund. Location said they couldn't help.

Jeff C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P 
Évaluation :
2

did not have the vehicle that was reserved poor customer service

Allison S 
Évaluation :
5

Very convenient and professional

John B 
Évaluation :
5

Quick friendly service.

Kim E 
Évaluation :
5

Sharan and Bishnu were absolutely FANTASTIC customer service associates. Their truck was well maintained, clean, reliable, and they both had such friendly and welcoming service. They were grateful for our business, cared about our experience, were informative to us about the rental process, and effortlessly credited us for the days that we didn't utilize the truck. I would recommend this location, and I've used two other local uhaul locations, over all other uhaul rental centers. Thank you both, gentlemen! Sincerely, Nik & Kelly

Nikolas G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony R 
Évaluation :
2

When I opened the trailer up it was clear that someone prior to me who rented the trailer used it to transport some sort of farm animals. There was manure and straw still on the floor and the smell was horrible. I would not recommend this location to anyone else and would appreciate a refund.

Levi B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F 
Évaluation :
5

This location was great. My experience beforehand was very poor though. I had reserved a truck for 12pm online at the only location that had one available at that time. I got a text to call so I did, only to find out my reservation was switched to the above place (not a bad thing honestly) but my time was pushed back to 230pm. This was annoying as I had already made plans with family and friends for 12. I got to the above address after 230pm and was told I was early for my 315pm slot, but a truck was ready….. the text I received after calling U-Haul stated clearly "230pm". We returned the truck around 6-7pm I think, and later that night I received 2 texts saying my appointment is coming up and these stated 315pm. I don't know what happened. Why would the app show available trucks when there isn't one available. Why was I told 230pm on the phone, and via text only to be told it was 315pm in person AT the pickup location and THEN informed, 7 hours later after my reservation that my pickup was 315pm. Please fix this absolute headache for any future customers. The gas station clerk at the location was extremely nice and helped me with the process, he did a great job helping me.

Karen J 
Évaluation :
5

My experience with this rental was rather smooth. The gentleman who hooked up the trailer was courteous. Also he noticed a worn cable which is used to plug into my vehicle for lights and replaced it. No problems with trailer. Thank you, James

James L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason M 
Évaluation :
1

Please take this location off of the map. The people who own this have no idea what they're doing. This was not the first time I had been there and it's the same every time. I had to call a service rep from another store to help me out because the attendant at this location was clueless. She told my boyfriend we needed to move a different u-haul truck for her in order to park the truck we brought… no… that's not mine or his job. We are paying for a service, I expect the people who work there to know what's going on and be able to check me in without ME having to get help from someone else. I will be checking rates at other places for my next move. This was not easy. I was really grateful for the lady on the phone, she handled everything really professionally and was the one who talked to the attendant at this store and told her what she needed to do because our truck would not start once we parked it. The key would not turn in the ignition and it happened the morning we went to get gas as well. I'm not sure what happened to the truck but it looked like someone tried to rip open the ignition switch when we got it. Oh, and the attendant told us she couldn't take the truck and we needed to leave. LIKE WHAT?! HOW?! The lady on the phone told her that we didn't need to take the truck and that her rep would contact her about it. Over all… I am never going to this store ever again.

Ashley D 
Évaluation :
5

I would use again, excellent and low cost.

Valarie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
1

Truck was dirty in the back, front smelled like manure, windows inside dirty and cab dusty. When checking in the guy would stop and help other customers instead of completing my service, that extended the process.

Denise C 
Évaluation :
5

The price per mile was incorrect. On the pick up it said 0,49 but I was charged 0,99 attendant said there was nothing she could do about the mix up. This is crazy. I usually go with penske and after this experience I will be returning to their care where they are upfront with pricing and fix mistakes that occurs on their end.

Ashley B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Pick up was easy. Drop off was easy. Lender was friendly, straight forward, and explained what was required during rental return.

Ryne F 
Évaluation :
5

The employeee here was very friendly and efficient. It was a smooth experience all around!

Aaron L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom V 
Évaluation :
5

very friendly and good service

Matthew M 
Évaluation :
4

Good experience at this location. Everyone was helpful and transaction was handled quickly.

William K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry N 
Évaluation :
5

The first trailers lock was not working but I was able to swap it out and was very happy .

Anthony B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie B 
Évaluation :
4

Fine .

Janet G 
Évaluation :
3

I booked my van for 6:30 AM but ended up waiting until 7:20 AM, which was nearly 50 minutes. Unfortunately, there was nobody at the shop during this time, and I was on the verge of canceling my reservation to find another location nearby. I spent this 50 minutes in the morning contacting and speaking with customer service.

Nihar M 
Évaluation :
5

They were very kind and friendly.

Ronald R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELE N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M 
Évaluation :
5

Weekday rental was so ez.

Tim W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S 
Évaluation :
5

Super smooth rental experience. Thank you.

Matthew P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R 
Évaluation :
3

Return was smooth. Again, the online process for returning equipment was smooth and made my experience better for returning equipment.

Jameson R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D 
Évaluation :
5

Excellent service à la clientèle

BISHNU A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen K 
Évaluation :
1

Was not open at time of pickup. Had to wait over an hour. Truck was very jerky and didn't seem to shift properly. Just overall a poor experience

Mike M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald R 
Évaluation :
3

The poor woman checking me in had the cover the whole store and had computer trouble which was not her fault. She was in understaffed and required too much. She was great hut the store and set up really was poor!

david r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R 
Évaluation :
5

Every thing went perfect

Michael M 
Évaluation :
5

It was very easy to get to and the trucks were very accessible. The people were friendly. Would recommend.

Courtney M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonya R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felix K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felix K 
Évaluation :
5

Keep up the great service!

Karen R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy w 
Évaluation :
5

The owners of this facility are always helpful and make it easy to rent from.

MICHAEL L 
Évaluation :
3

The 26' Truck was old and the service light was on at the time I have rented it first. Two weeks later I needed an other 26' truck and got the same one. No fix on the service, the light was still on and additional the oil check light came on too. At the end of the trip the power steering leaked fluid.

Christian V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamieka F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramprasad R 
Évaluation :
5

The pick up and drop off were flawless, the ease of adding two hours was appreciated.

Debra L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy N 
Évaluation :
3

I was over charged for an additional day. The door of the trailer I rented had jammed the door latch requiring a pry bar to get it freed. Luckily I had a pry bar available to me, if not, I wouldn't been able to use it at all.

Jay H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce R 
Évaluation :
5

The truck worked very well and the location was convenient and efficient since I could refill the gas at drop off.

Jeffrey H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S 
Évaluation :
3

Quick and easy pickup. No help hooking up trailer.

KEVIN M 
Évaluation :
5

Very friendly and easy to use!

Joseph R 
Évaluation :
5

All went as planned

Yogesh K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy O 
Évaluation :
4

easy to reserve, easy pick up, easy return. we use UHaul for very move! Take advantage of the mover help too!

Laura H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovana G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim P 
Évaluation :
3

Trailer required manual lift to hook up to hitch. A protective rubber strip in the trailer was hanging off the side

Stephen H 
Évaluation :
5

Best uhaul experience I've ever had

James H 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page