Customer Reviews for Sycamore Union Auto
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

The location's attendant was not trained properly, the computer system was outdated and slow to load. A 5min confirmation of rental/reservation turned into a 40 min argument that only ended when I called Uhaul to complete the rental remotely.

Évaluation :

1

Many hidden charges!! Truck was dirty. Will not use uhaul again. The 1st location I reserved from called me 10 minutes prior and said they had no trucks. Instead of incurring 5 miles, they charged me from the place they changed me to.

Évaluation :

1

The employee at this location did not know how to use Uhaul's system. Took 45 minutes and a call to Uhaul before I was able to leave with a truck.

Évaluation :

1

very bad service first of all the truck was very dirty and when i went back to return the truck to the same place where i picked it up i was told i had to take it and drop it off to a different location because there no space to park ,,,this a 76 Gas station there was space to park... i had never had such a bad experience with Uhaul

Évaluation :

5

great service from start to finish on every level. thank you, you have NO IDEA how much this actually helped us!

Évaluation :

3

Communication was difficult. I also could only get one dolly because the gentlemen I was working with didn't understand I paid for 2 and couldn't unlock the second dolly.

Évaluation :

1

The woman that received my truck return, had me there for over a hour. At that time she then asked me for my DL so she could take a picture and try to return the truck later. She didn't know how to work her laptop, printer/ copier. I needed to show her how to do all three.

Évaluation :

1

The receiving party was at a gas station and the lady way very unprofessional, uneducated on the Uhaul protocol and knew nothing about what was supposed to be correct I would NEVER go back to this drop off location due to it being a terrible 2 hour expierance

Évaluation :

1

There is no drop off key box. No indication that this location works with uhaul. I left the uhaul but still have the keys since nobody was there. I will have to drop off the keys tomorrow morning.

Évaluation :

1

I never got a receipt for dropping off my truck and I never had a receipt for the final bill email to me... very poor customer service

Évaluation :

1

Person did not know what they were doing I was there for 1 hr + trying to get thing taken care so I could leave never again.

Évaluation :

3

Not a specific U-Haul location and the gas station booth attendant wasn't knowledgeable.